Le client n'a pas laissé de commentaire.
ANTHONY R
Customer Reviews for SYP Management LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I received a voicemail the evening prior to my pick-up date indicating that my selected pick-up time was prior to the location hours, but that I would be able to complete Mobile Pick-up & was good to go. I arrived & the key was not in the box, so I contacted the owner. He told me he had the key & was inside the building, even though they weren't open. I went to retrieve the key to which I was greeted with "I called you & you never answered," which was confusing considering the voicemail I received indicating I was all set for Mobile pick-up. I would strongly suggest not allowing for Mobile Pick-up if you are unable to sufficiently provide the keys following the clearly stated instructions on the website. I would also consider being more clear, consistent, & customer-centered with all phone & in-person communications moving forward, as those received were extremely unhelpful.
Abby Bwe returned the unit and had a very hard time dismantling it from our truck and no one was there to help us and we could not get the unit we came with back on the truck. We called and left message and no one replied.
CALVIN HBien
sho S👍🏿
Ho Stanks
NIZAMUDDIN AThere’s nothing, the worker was was very patient
priscilla gDid drop off without interacting with anyone.
David HHe was very friendly and waited after hours for me to drop off my rental. I would highly recommend this location.
LINDA MHorrible location
ALAN DNo staff available to assist at drop off on a Tuesday at 1pm.
Richard TNice
HO SNice
shin hThe truck I rented was very clean and drove very well.
Deonta WLocation tried to change my time slot from 7:30 AM to 10:00 AM.
BRUCE DVery friendly
YONG LGotta say the online process for reservation and contract completion was super efficient. Reserved a tow dolly. Received an error code after leaving that the brake and right blinker light didn't work…left blinker was fine. Made it to the drop off without any issues.
WILLIAM HBien
DAVID Pvery satisfied with U-Haul service thank you
LE DChoi was very helpful and professional
deangelo PWe were sent to wrong one U-haul twice Wednesday, January 7th and finally had to use this one . They also had the wrong drop off location ,two hours away from our destination. I really feel they owe us a discount for all the trouble we went through. They also made the job start 1and a half our late.
MICHAEL WTruck was ready on the spot. The app takes a while to get through so get there at least 30 minutes before reserved time so you are not delayed. At return the owner came out and took care of everything so I didn't have to use the App to take pics again.
Yury CExcellent service à la clientèle. Better signage would be beneficial, but definitely not a deal breaker.
JEFFREY KLe service à la clientèle était génial. Friendly and fast. Thanks.
STEFANIE BBien
Vicente PRepeat customer, always very professional .
Jennifer JTuve problema para recoger el vehiculo me colocaron la llave del carro equivocado
eduardo mMaybe update the online reservation information. Some info wasn't online that I had to physically go to the location to ask about. Tks
CHARLES ALeave everything the same thank you.
URSULA GThe process was Excellent, Smooth and Easy.
DAWNIELLE LI had no issues.
MATTHEW CAll is good, good employees
JOSUE SEverything is good but over priced. Will be better if $1/ml if customer is filling the gas. Should be diffrent criteria for the customers who doesn't want to put gas.
Manpreet SGreat customer service from the gentlemen in that office quick and accurate.
JONATHAN AThe customer service was horrible. He gave a truck in the beginning that didn't have air. Then the one he did give seemed as though it needed new tires. The drive was horrible. However, I refused to wait to change another one. He have all the tricks so close together that it's hard to move one without tearing up another one. I would never recommend this location to anyone. The guy that works there prefers to make the customers work not him.
LATOYA DGood excellent service
PEDRO HI'm not sure what was wrong with the app for the return. I couldn't submit the picture it was asking for which wouldn't let me go to the next step. So I just left the keys in the box. Hopefully there weren't any issues with doing that. Merci.
MICHELLE RThe address is suite 160 not 180 as shown. This was confusing but we were able to figure it out.
KEVIN DI was the first customer of the day and the pick up went smoothly. No issues. I was concerned about the truck while driving as it would down shift pretty hard and then didn't seem like it would go back to the correct gear very easily. However, it made it to where I was going so happy about that. AC worked good. Overall, no complaints.
Steve GFast and friendly. Pleasant experience. Will be back again for future use.
JIMMY PI will never rent from this location and will relate my experience to many many people. The person told me I had arrived too late to get my reservation (I didn't) and claimed he couldn't rent me a truck. When I pointed out he was not looking at the right name , he didn't apologize, didn't act embarrassed and never attempted to explain why he lied and said he had no truck to rent. I was patient but his difficulty with the English language only accent aged his incompetence.
JOHN MThe person in the office did not speak English well. They did not have a spare key to the truck, my son had to be rushed to the hospital during the move and accidentally locked the key in the truck. They wanted to charge me $200 to get the key out! I will never use u-haul again! The customer service people were great! (@ 5400 Old National Hwy location) Great workers!!!
Tawn M