Customer Reviews for Syracuse Liquors
(U-Haul Neighborhood Dealer)

Évaluation :

5

The counter person was very helpful and made the experience more pleasant and easy to get my truck in and out

Évaluation :

5

Smoothest Uhaul experience EVER

Évaluation :

1

I understand I would be charged. But I am going to check my account to make sure this is not a double charge. I rented this in March. It is now December. This is crazy that your books are that messed up.

Évaluation :

4

I was very pleased with my interaction at this location. The attendant was very friendly, helpful and efficient.

Évaluation :

5

The only thing that went wrong was after we had dropped off the vehicle, we received a call from U-Haul the following day asking when we were going to return the vehicle. I told them that we had already returned it, and then I got an email receipt saying that we had rented the vehicle for 2 whole days rather than the 4 hours that we had it. I believe the issue got resolved and the extra charges were removed, but it was a bit confusing and chaotic for a day or too

Évaluation :

4

I was satisfied with the service.

Évaluation :

5

I submitted a complaint concerning the total mileage. I was billed for over 100 miles which is totally wrong. I MapQuested my route and it was approximately 25 miles (NOT 114)! No one contacted me back after my invoice query which was very disappointing.

Évaluation :

2

The truck was fine - relatively clean, no mechanical issues. However the mobile pick up was confusing, especially with the poor cell service in the area. Additionally I opened the lock box to get my key & there was no key there. So I called Uhaul & was on hold, when finally a lady came out of the liquor store & said she had a key to the truck for me. My pick up was scheduled for 9:30 & it was 10 at the point, so I asked if I could extend my time a half an hour to make up for the delay in pick up & she said she couldn't help me. Also, the passenger door of the truck was unlocked when we got there & the back of the truck was unlocked so it didn't seem very secure. The truck was also low on gas when we picked it up. I wasn't able to submit any photos when I picked up the vehicle but I was required to when I returned it which was confusing as there will be no before pictures for Uhaul to compare too.

Évaluation :

1

They over charged me for the truck i only had it for 4 and half hours

Évaluation :

5

Helpful customer service.