I submitted a complaint concerning the total mileage. I was billed for over 100 miles which is totally wrong. I MapQuested my route and it was approximately 25 miles (NOT 114)! No one contacted me back after my invoice query which was very disappointing.
Brett D.
Syracuse Liquors
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Denver, CO 80220
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The truck was fine - relatively clean, no mechanical issues. However the mobile pick up was confusing, especially with the poor cell service in the area. Additionally I opened the lock box to get my key & there was no key there. So I called Uhaul & was on hold, when finally a lady came out of the liquor store & said she had a key to the truck for me. My pick up was scheduled for 9:30 & it was 10 at the point, so I asked if I could extend my time a half an hour to make up for the delay in pick up & she said she couldn't help me. Also, the passenger door of the truck was unlocked when we got there & the back of the truck was unlocked so it didn't seem very secure. The truck was also low on gas when we picked it up. I wasn't able to submit any photos when I picked up the vehicle but I was required to when I returned it which was confusing as there will be no before pictures for Uhaul to compare too.
Sarah P.They over charged me for the truck i only had it for 4 and half hours
Jeanette M.Helpful customer service.
Jeff S.Donald was 2 days late checking in my truck in and was extremely lazy!
Stephen F.