I was overcharged when I received my receipt, adding charges I did not sign up for like the optional insurance. Everything about this rental situation was sketchy and unprofessional. No one on site to help, just gas station attendants who tell you to call a number to speak with someone not on location. Will not use this service again.
Brian T
Customer Reviews for T and J Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The on-site representative knew nothing about the vehicle. All support had to be provided via phone.
J DExcellent service
Raynard BBad brakes, inop Tire monitoring equipment, off center steering wheel
Raynard BThe location is very convenient for me. The people are nice and helpful. I would characterize the cleanliness of the truck as "okay". There were food crumbs on the floor of the cab, and the cupholders needed to be wiped out before using. The back of the truck was fine. The "check engine" light was on. Fortunately, the Area Field Manager, Al Gaines, drove up and was able to check what was causing the warning light. He gave me the go-ahead to drive, and I had no problems with it. Al was exceptionally helpful, and I'd like to thank him again for his assistance during a stressful time.
John PEl mejor servicio de NJ. Gracias T y J por su colaboración y servicio!
Guadalupe LTruck was clean, ran and drove great. Customer service was available and very helpful with any questions. Entire process was smooth and easy.
Thomas SIt's a gas station. Nothing wrong with it, but I wouldn't say it's inviting. Just saying...
Eric LI was wrongly charged for several things. Currently working on a refund process, but that shouldn’t be the case. If it’s one thing, fine. This was several extra fees that were not accurate.
Adam H