Not rent out faulty trucks. And to have managers who give a refund when deserved.
Justin P.
Customer Reviews for TA Auto Repair Sale & Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady that took care of me was very professional and made sure Mt needs were met. Excellent customer service!
Roxanne H.EXCELLENT customer service. Chrissy knows her stuff!
Linda D.Not make me drive to Jamestown for a job in Dunkirk, NY.
John P.Great service....very helpful.
Raymond C.Customer service was great and super friendly
Migdalia L.Rental rates are VERY unclear. I had my vehicle for 27 hours. I did not realize picking up at 12:30 on a Friday and returning on a Saturday at 5:00 would count as TWO days. The vehicle wasn't going to be rented out on Saturday OR Sunday because the location was closed. Also, not sure why dropping a key in the drop box incurs a $20 after hours fee. Onsite service was good. Just disappointed in the fees and calculations.
Scott L.When we showed up to pick up the U-Haul we went to pay for it and we found out that the card that our paycheck is deposited on required a 100 dollar deposit. We were told that it was only cash that needed a 100 dollar deposit. Then we were told that they could not use the card at all. It was a Visa card and had we not had another person with us that lender us thier card to use it would of really screwed up our moving day. You should tell customers in advance that certain cards may not work.
eric R.I'm upset not happy because I was supposed to drop off the U-Haul today and I did plus I was 2 hours late and got charged for another day😡😡
Shannon R.My rental truck had a damaged passenger side mirror which was not usable. It was not noticed until truck was half full. Driving was extremely dangerous and unsafe. Ramp was muddy. Pick-up location should not have rented this vehicle. Staff was very friendly and welcoming. My concern is with the vehicle.
Paul D.I would absolutely recommend this place for rentals. All of the staff was more than courteous and helpful. They went above and beyond to explain the process, show me the vehicle, and help me to walk through it all. I so appreciate meeting a person face to face and not having to do it all on line. Thank you for being here!! Excellent place and customer service!!
BARBRA E.The truck was so loud that I got pulled over on RT60 for the noise level. Gave me a truck at 1/2 tank, of course they said 3/4.. returned it how I got it and was charged over $60 for 1/4 gas. Have emailed uhaul and reported it
Kevin C.Very helpful and friendly and knowledgeable young lady behind the desk. Great service.
TYLER S.Maybe not have people scam customers for damages when damages were not done by said customer or while customer had equipment. The damage was probably done there in the parking lot between the time pictures were taken after the last customer had used it and before I drove it off the lot. No pictures were taken of the equipment on the day it was taken by me, and now I'm being charged nearly 400 for damages on the passenger door. Everything that was on the truck was there when I got it. There is a huge flaw in your bullshit. I will never use uhaul again. By the way... The truck came from TA Auto in Jamestown, NY. The owner, Tim, was very rude to me and hung the phone up on me when I was trying to ask him about the damage charge on my receipt. He said there was a clean mark, whatever that means, on the passenger door, picture was taken before and after (there was no picture taken before) and there was nothing I could do about it and hung up on me. Called back, got a new secretary who told me to call tomorrow because she was new and didn't know what to do when I asked for said pictures.
April G.This is by far the best Uhaul dealer in the county. Very friendly, knowledgeable staff. Clean vehicles and great assistance if we have ever needed to contact them during our rental.
Pamela K.When renting it tells you to drop off the truck at one place but you return it elsewhere. Also, I originally requested 6 hours and when I got the instructions to return the truck, it shortened my rental by 1,25 hours.
Abigail P.The truck didn't have a working radio which kinda sucked
DANIEL O.Friendly and flexible staff, can't think of anything to improve. Excellent!
Roberto B.I was kind of surprised when I was asked to follow the guys to the gas station to put $10-15 of gas in their truck. This happened after the truck was unloaded and had just left the storage unit. They honked the horn to get me to pull over to tell me that.
Linda A.I USE THEM FREQUENTLY LATELY ALWAYS A PLEASURE. A GREAT GROUP OF PEOPLE
Terry S.Improve customer parking.
MARK S.Keep up the friendly service. You guys did great. Nothing to improve here.
Philip M.Finger nail press on cigarette butts under the seat wasn't detailed I washed it an waxed it , vacuumed it ,
Shawn P.CSR lady was very friendly. and Knowledgeable
Aaron L.I have used them and they are the best. Very helpful.
Terry S.The brakes were not working. The engine light was on and the oil light is on with a wrench light. It was a scary ride
Bill M.Easy online reservation system worked well for me, Amanda & Harley were pleasant, professional & helpful!
RICHARD K.Excellent customer service made it easy overall. Staff was very helpful
MICHAELSCOTT P.Nothing that I could see staff was very helpful and very prompt overall experience was great I have no problems with recommending them to other people or using them again thank you very much
Richard G.Give Harley a raise.
Anne K.Friendly, attentive, and helpful. Unlike other locations, the staff was not pre-occupied with other business.
Mark S.Vehicles should be equipped with digital fuel tank meters. The standard meters leave too much margin for error. I believe I paid for a previous renters gas usage.
David S.Very courteous and professional service. I would definitely recommend and use this location again. Thank you very much!
Bruce D.No organization. Piece of shit truck
Brandy K.The customer service lady was really nice, friendly and very knowledgeable.
Clevon W.I think everything went well. Easy to get in and out. No problems with equipment.
Roxanne Y.This location is my go-to location for my trailer needs. Convenient location and staff is very helpful.
Brian E.Excellent experience with a knowledgeable Uhaul rep.. So much better than the 24/7 on-line experience.
June C.Impressed with the service both picking up and dropping off the vehicle. It seemed to be a well maintained vehicle.
Frank R.Trailer condition, traveling, service excellent!!! I would recommend that you install jacks on Trailers with that much tongue weight if at all possible.
JEFF G.Keep doing what you're doing. Thanks for your friendly service.
Rory D.Everything went very smoothly very pleased the whole experience
KIM C.S.O.
Philip W.Easy in and out, great customer service!
Wayne W.The online check in process and return process was miserable. Thank goodness someone was there to do it manually. Also my reservation was changed multiple times without my knowledge. Had much better experience with U-Haul, but this location was not to blame
JENNY W.