Customer Reviews for TCB Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Fast service

Évaluation :

4

Have a sign where to drop off vehicles after hours

Évaluation :

5

Quick and easy

Évaluation :

1

The staff did not thoroughly explain how to connect the auto transport to the truck, nor did he explain at all how to secure the vehicle to the transport. I was not given any paperwork to mark any damage I saw, but had to depend on his word alone; the damage walk-around took less than a minute.

Évaluation :

5

Made drop off easy.

Évaluation :

2

Waiting for a call from customer service 956-400-8382

Évaluation :

4

I got charged on three separate occasions for a total of over 400 dollars when the original rental was only supposed to be around 160. Still waiting to be reimbursed. Otherwise everything went good.

Évaluation :

3

No uhaul agent was there so I left the keys with the storage unit personnel

Évaluation :

2

Office was locked. A woman opened a window and took the keys. Complained that we brought the U-Haul into the locked lot but the office was inside the lot. MAJOR bad location!!!!!

Évaluation :

5

Dropped off after hours. No issues

Évaluation :

3

Service was quick and easy

Évaluation :

5

The folks were Super Nice and friendly, made sure the equipment I rented was in great condition and hooked everything up appropriately along with being Professional throughout my experience there...I definitely recommend that location for all of their moving needs....They work as a Team!!

Évaluation :

5

The best most comfortable n confident place to storage your needs…the staff were very friendly n helpful

Évaluation :

5

Again, Thank you very much! AWESOME customer service and the BEST professionalism. :) May God bleed U Hall!

Évaluation :

5

Excellent rental experience

Évaluation :

5

Very friendly and helpful staff. Facility was well maintained. We were very pleased with the years of service and only moved out because our office relocated to another town. Nous les recommandons à coup sûr!

Évaluation :

5

This was my second time renting a uhual there and both times the employees where really nice and respectful they helped me and my mother with everything even asked us questions nicely. Very happy with this place highly recommend to anyone in need of a uhual and or a first time renter. They also gave us the option to rent a storage there and explained how much we would pay and the different sizes. I rate this place a 10.Thank you so much for having people like them to help us with our move ..

Évaluation :

3

Their computer system was down. It took forever to check out.

Évaluation :

3

Manager was rude on phone when I called because I had some questions to ask about rental. Pick up took an hour, asking the same questions I already answered online. I asked her if I could drop the trailer off at another location, she answered yes but did not provide information that I would be charged extra. I only learned that info at the other location. So I drive back to Kingsville and apparently they are closed on Sundays. Manager was sitting outside and ran inside when we pulled up the location. Had to leave trailer outside of gates. I was worried that it would be stolen so I took lots of pictures showing we had dropped trailer of with no damage.

Évaluation :

5

S.O.

Évaluation :

5

Everything we needed for our storage needs ove many months. The staff and caretakers were truly professional, friendly and a real blessing from the start to finish.

Évaluation :

5

Make vehicles accessible to women. It was a challenge climbing into that truck. Company needs to provide stepping stool. Also, for this same reason provide smaller vehicles I.e. small trucks, vans, vehicles appropriate for a female to be able to get in/get out. Not fair that a 66 old woman with knee problems had to rely on step stool which your company didn't provide.

Évaluation :

5

This storage facility is the best place I have ever dealt with. Very friendly and helpful staff. Besides being a great storage facility, they are also a U-Haul facility that we are working with for when we move. I would strongly recommend this facility to anyone who needs a storage unit and/or a U-Haul service.

Évaluation :

5

There's no need to improve anything Friendly stuff Everything was good the Dolly was awesome in use And I would recommend This place to friends

Évaluation :

5

They were very professional and courteous if I ever need a trailer again this is the place to go to.

Évaluation :

5

I was truly satisfied with y’all service… just continue in the excellent service y’all gave me 😊

Évaluation :

5

excellent service

Évaluation :

5

Convenient location, easy people to work with. Would recommend

Évaluation :

4

Some equipment needed oil/rust protection to operate properly, I speak specifically about the left tire strap assembly. It was difficult to tighten due to rust. By the end of the trip the tire was not fastened at all!

Évaluation :

2

The whole bus was very dirty on the outside. The weather was rainy and the windshield wipers didn't work. We had to purchase new ones.

Évaluation :

1

Took much longer to rent this trailer than I've ever had to in the past. The gentleman at the window was cool except he wanted me to wear a mask even though he was inside behind the glass and I was outside the entire time and never mind that his mask was never actually covering his mouth or nose, it was more of a chin cover but he gave me a mask and I kindly put it on so I could continue to fill out the online contract. FINALLY got it all squared away and to the back of the premises we went and he had us back up to the trailer that was completely covered in bird droppings. Not a huge deal but I was going to be using it to transport several sheets of fairly expensive cabinet grade plywood. Again, no biggie, figured I was going to have to sand it anyway but the principal of it being that nasty is what bothered me. The rental was to be a 24hr rental and we were to have it from 11-11 but because I worked early the next day it was up to my wife to drop it off on her way to work. She arrived @ 0850 and was told by an elder female that she wasn't open yet and my wife would have to wait to drop it off. The business (or office portion) didn't officially open until 0900 and she went on further to tell my wife that even if she were open that she didn't hVw anyone to take it in. My wife sat and waited the additional 10min before she was allowed into the gated area and pulled the trailer around to the "trailer area" where the gentleman from the prior day disconnected it for her. My main problem with this whole ordeal is that I have NEVER had an issue with not being allowed to leave rented U-Haul equipment at the designated business or place of return. U-Haul policy says that you can leave equipment at the location 24/7 so long as you complete the return on their website. As a matter of fact, according to their FAQ page, it's ENCOURAGED, to drop it off early. It's not a huge deal I understand that but I just think that ALL locations should be held to the same standards and not allowed to make up their own rules, making it more convenient for them instead of the customer. To avoid the hassle for the next time I'll just drive the 45min to one of the main U-Haul locations to do any future rentals.

Évaluation :

5

AB was helpful quick and got my move done as quickly as possible in a very professional manner. Showed concern about my well being and I can say best uhail experience and it's not my first rent from uhaul. Thank u AB

Évaluation :

5

Please ensure you are checking tire life. I blew a tire after only driving 20 miles. Roadside assistance was amazing and so fast to help with this issue though.

Évaluation :

5

Thank you for a great experience! Very Accommodating and Professional.

Évaluation :

5

Great customer service fast and friendly. Answered all my questions. Will recommend and use this company again.

Évaluation :

3

Have a way to upload driver license pictures at the pick up.

Évaluation :

3

The people running this U-Haul were rude and disrespectful.

Évaluation :

4

A no problem rental

Évaluation :

1

The staff of this facility were incredibly rude. Demanded I wore a mask When it was an outdoor facility. While they were asking me to wear one there was employees outside with no masks. The environment was uncomfortable to say the least

Évaluation :

5

Great help!

Évaluation :

2

The manager was one of the rudest people I have evert met. I simply asked if I could use the restroom since I had just driven a distance to get there and she became angry and irate and said NO…there is no restroom for customers here!Terrible customer service. In addition no info was given on the actual truck…where gas tank was, opening rear door, and safety measures. Overall bad experience.

Évaluation :

5

the cabin are dirty by mud as a received and let at the same. I feel not comfortable with the charge of 25 usd for cleaning

Évaluation :

3

I had to wear a stupid mask even though I was out side. What the heck. That's crazy

Évaluation :

5

Awesome renter….

Évaluation :

3

The lady at this location takes her job way too seriously. To the extent that she tells you that the gas tank is the place where you put the gas. And I had to give her more emergency contacts to rent the truck than I had to provide my doctor before surgery. It was tedious and demeaning and really unnecessary. But it's a very convenient location so take the good with the bad.

Évaluation :

3

I've been given the run around from Uhaul Customer service to the location of where I rented the Uhaul regarding a refund for the "Dollie" I was charged for. I was told to call CS and they would make a note for the refund. The location only gave me a refund for 1 day, not two. Poor customer service. I have to be on hold for hours just to get a $7 refund.

Évaluation :

5

Merci.

Évaluation :

5

Staff was friendly and well informed -answered all our questions & more.

Évaluation :

5

I was there quite often to attend to storage needs!! It was always well maintained and staff was the BEST. I will recommend TCB to anyone I know that needs a dependable, secure, honest need for storage.

Évaluation :

4

Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .

Évaluation :

4

The only qualification I would like to make is I wish they were open before 8AM.

Évaluation :

5

Professional, accommodating to our facility needs

Évaluation :

5

Excellent service à la clientèle. Good secure storage. Very satisfied overall.

Évaluation :

5

The staff was more than willing to show me the units. Very helpful.

Évaluation :

1

tcb self storage was very run down, they also did not honor the uhaul promo of 1 free month. they told me it was because they were privately owned. i did not rent this unit

Évaluation :

5

Staff was very friendlt and helpful

Évaluation :

5

Very helpful and courteous service

Évaluation :

4

Good people

Évaluation :

5

Very helpful over the phone.