Nice, clean friendly people.
Scott H
Customer Reviews for Tennessee Mobile Home Parts Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Penny was very helpful and informative!
stan bEverything was great.
Tommy MDebbie and Penny were so helpful and friendly. Ver knowledgeable.
Fred WThe app check out was horrible. Could not check out my trailer but the staff the very next day helped me out and assured me that everything worked out ok.
Paul LGreat experience.
Tony HLocation was closed.
Valerie IVery helpful.
Tim PNot much!!! Very good service.
Kenneth CEasy to find. I was able to quickly drop off the trailer after hours which was a huge benefit to me.
THOMASEDWARD SStore was advertised to open at 9:30am; staff didn't show up until almost 10:00am. While I was on the phone outside in my car trying to resolve reservation issues, staff member stood beside my car smoking a cigarette while my window was down trying to hold a conversation with me while I was obviously in the phone with someone. Other than the lack of awareness of other's personal space, staff was helpful in trying to help resolve U-Haul's last minute, reservation change with no notice given to new pick up location.
Jason SWipe out the interior of the truck to the console, dash, floor and seats are clean. Actually put the pads and dolly that were ordered, charged for, and billed, in the truck. If you don't have said parts- let the customer know asap.
David HHelp customer check lights it's hars to catch the blinkers haha
HENRY HThe business suppose to open at 9am. And they didn't get there until 9:50am. I was there first and they took another person ahead of me and there was another person behind me not happy either. They were suppose to pick their truck at 9:30am. I reserved at truck and I was there at 9:00am. I finally left the store with the truck at 10:15. They also they took phone calls which slowed everything down. I suppose to have been at my destination at 10:30. Because we were paying the movers $120 hour. I would NOT recommend this location for Uhaul rental. Not professional, they act like they didn't care about your time. And I told them I was paying the movers $120 hour. Uhaul needs to pull their Uhauls from this business. This has been the worse experience I have ever had with Uhaul. Will NOT go back to that location. I will NOT rent from Uhaul again.
Caril BI was not present at the return location and the trailer was returned at fine when no employees were present
Gina HAwesome to work with
anthony cMy return was very easy. She was very courteous and helpful.
lorrie dMileage should be from local address of client back to U-Haul not from uhal to U-Haul.
ESTHER TThere was no appliance or regular dolly available. But we had initially put a reservation for the 26' at the Do It Yourself on 25/70 which was a disaster due to a misunderstanding. The 139 location got us at least a truck.
Laura KGreat service
PAT OThey showed up well after opening store hours and had no sense of urgency. We had to call corporate to help us while we sat in the parking lot waiting. Corporate was awesome to deal with, they even gave us a $50 credit due to our wait. Unfortunately it cost us a lot more as we were paying people to wait to load the truck. The truck smelled and was dirty. Upon searching where the odor was coming from I found a McDonalds bag with rotten food in it, 2 Gatorade bottles one which appeared to have chewing tobacco in it and the other was a yellow liquid that I believe was urine and a lot of other trash behind the seat. The truck box needed be cleaned due to some sticky substances. The people at the pick up location should be ashamed. Save yourself a lot of headache and do not pick up at this location.
Dan CThey were very efficient. Will use again
SAMUEL JTraveled through some rain and my contents inside right front of trailer got wet. All else was good.
Todd MThis location was recommended to us by Superior Towing, but we could not get a straight answer from the woman who answered the phone at Mobile Home Parts Store. Therefore we spent hours researching other locations before we found the 800 number for U-Haul. That phone agent was competent and found us the truck we wanted--at the Mobile Home Parts Store! It all worked out in the end, but felt like there was a lot of unnecessary runaround.
Jennifer HI rented a U-Haul because I needed a dolly and most U-Hauls come with a dolly but this one didn't. And the lady said that they didn't have one in any of the other trucks she didn't have one to rent me, she didn't have one to let me borrow, nor does she have one that I could buy. I just needed a dolly to go along with the U-Haul truck but we survived but I would not have rented from this U-Haul had I known they didn't have a dolly. Everything else was great
FAITH BTotally satisfied. Staff always friendly and helpful.
anthony rAll good
James PGreat easy transaction. Easy as can be.
James HEasy return nice staff will be back
Allyson WDidn't seem to care there was a light issue which almost caused me to be in several accidents.
Kim BVery good people. Customer service was top notch.
Nathaniel WI asked questions about what kind of fuel to put in it and basically was told to read the signs in the cab. I felt like the lady just wanted to get rid of me. She also did not explain that when it was returned I should do the check-out process before dropping the key in the box.
Suzanne AVery friendly staff
PATRICK MThey were very helpful and when I remembered that I had forgotten to fill up they directed me to the gas station which was a hundred yards away to save a bunch of money Great people to work with.
George DVery friendly U-Haul representative even helped me with backing the trailer into a stall. I am not good at backing trailers.
Dale BConvenient and easy to rent
David GThe pick up location person was great The drop off location was super great because we weee able to return after hours and the office waiting on us Great job
Colleen MEvery body are nice & polite they are helpful
Ricky GCourteous, fast, efficient! Couldn't have been better.
John CGreat drop off experience - very helpful.
Robert PNothing it was a great
Charles CGreat experience!
Steven GTerrible customer service. The lady was rude. Rented a car dolly to pull a Ford Explorer. The lady never mentioned it wasn't big enough to pull an explorer. She told us it was the biggest size she had but it would work. It Did Not work. We had the dolly a total of 20 min. When we returned to uhaul the lady's comment was "the bumper wouldn't clear, would it?" We asked why she never mentioned that before we rented it. She would not refund our money. I would never recommend anyone rent from this location.
Brenda FVery friendly and smooth process
Pamela RThey changed the Drop Off map 1,5 miles from our home, so would not deliver our U-boxes to our home. Have to go pick up one at a time in Knoxville to tow them to our house! AROUND 2 -/+ miles from our house!!!!
terry SSame treatment
CHRIS HThe trailer I was given was unsafe for me and others. Two of the four tires were bald and had radial bands showing through. Very disappointed in this piece of equipment!
Jim FEverything was fine. Keep up the good service.
Gwenn S