A little more friendly attendant would help.Dick P.
Customer Reviews for Terra West Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Greeley, CO 80634
Services dans cet établissement :
- LundiDe 12 h pm à 4 h pm
- Tue–FriDe 8 h am à 4 h pm
- Samedide 7 h am à 10 h am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Trailer was exactly the size I needed and performed admirably over a 2200 mile trip, even through a snowstorm.Michael P.
Nothing, they were awesome. Very friendly, much more friendly then many I have dealt with before!Anthony F.
Keith has been a pleasure and a delight helping us! 5 stars!Tiffany H.
Le client n'a pas laissé de commentaire.Rebeccah K.
Le client n'a pas laissé de commentaire.Devin C.
Le client n'a pas laissé de commentaire.James K.
Keith was so helpful!Tiffany H.
The experience was pleasant and easy. I was even given some extra moving blankets.Korwin J.
Assure equipment is cleaned out prior to next use.RORY H.
Keith was great. I had a really great experience. Will definitely use them again if I rent a uhaul.Daniel O.
Entire process was great. I told Manager I will be picking up items from my old vehicle with this rental. As we were talking I mentioned I will be looking for replacement pickup. He told me about the U-Haul vehicle sales site. I checked that out and am now driving a (new to me) pickup that I purchased there.William S.
Le client n'a pas laissé de commentaire.Lawrence B.
very accommodating, frinedlyOrest D.
Le client n'a pas laissé de commentaire.Bridgett L.
Le client n'a pas laissé de commentaire.Hassan H.
Le client n'a pas laissé de commentaire.Roger M.
Le client n'a pas laissé de commentaire.Bobby H.
The truck had trash in the cup holders and door handles. I couldn't adjust my seat. The bar to adjust the seat busted. I asked for a different truck. The request was denied. Very unsafe!Brenda J.
I did self check out. Took pics and left the trailer at location. Never did that before. Usually have to wait till they open again to do the drop-off stuff. Like this way!Lori C.
We rented a 6x12 trailer in Sterling online. Initially we checked the box selecting a return location in Windsor,CO. The day before the rental, I got a call verifying my reservation and at that time I specifically asked if we could rop it at this 6200 10th st Greeley location instead as we weren't planning to go further than Greeley with it. We were told that was fine and all noted. All was arranged and good to go. Then, while on the way to Greeley, from Sterling, we got a text saying to drop it in Mead, CO! (super super out of our way). So we contacted Mike Greene from Storage Queen and he told us to go ahead and drop it in Greeley at 6200 10th st , take the pictures we needed to, and send them to him. Which we did. We weren't able to return it using our mobile device because it still had us listed to drop it in MEAD! So we contacted Mike who said he would handle it all and apologized for the inconvenience. Next thing we know, Terra West is charging us $15 for "dirt" left inside the trailer. WE HAULED A COUCH AND INDOOR PATIO FURNITURE! NO DIRT EVER TOUCHED THE INSIDE OF THIS TRAILER. He also charged a $20 "inconvenience fee" because we didn't return it using our mobile device (we couldn't because UHAUL rerouted us at least 30-40 miles away from where we had specifically arranged to drop it!) Mr Terra West Self Storage told us there was nothing he could do to refund us and then, sarcastically, told us he would "scoop up the dirt left inside and show it to us in a baggie" if I wanted him to. Such horrible customer service! Mike Greene from Storage Queen let us know this location is known to charge extra as he had just dealt with another customer with the same complaint the same day as mine! WILL NEVER USE THE TERRA WEST LOCATION! Mike did get us a refund on the extra $35 we were charged...which came out of his pocket in the end sounds like. Terra West is a rip off!Laura S.
I'll negotiate with UHaul about drop off point in future. This location was over half an hour away from my address, and was very problematic. There were locations much closer to me I should have been able to use instead.Brian C.
Le client n'a pas laissé de commentaire.Edward R.
Le client n'a pas laissé de commentaire.vicky G.
They were closed when I dropped off.MARY C.
Le client n'a pas laissé de commentaire.Shannon S.
Le client n'a pas laissé de commentaire.Thomas K.
We try the location at 3200 Block of 10st in Greeley and it was a nightmare dealing with that guy he is rude and prejudice I had spoken to him on the phone the previous day and he told me that he did had our truck ready and when my husband showed up he said he didn't had the truck he refuse to talk to me on the phone that when I contacted the main number and they referred me to this location where my husband say he got an excellent service.SAMUEL P.
The original location for pick up changed. After we packed the truck full after less that 30 miles the trucks check engine light came on. We were then directed to backtrack our route almost 3 hours to a service location. The service location noted that this is a normal issue that they should of checked at the original pick up location. Added over 4 hours to a 12 hour trip and wasted over 100 worth of fuel. Do not recommendDustin H.
Gentleman was helpful and had a great attitudeEric W.
I had an excellent experience at this U-Haul location!Danny S.
Keith is an excellent and very helpful manager. Highly recommend. Thank you, JimJAMES A. | Expérience générale
Le client n'a pas laissé de commentaire.ALLISON D.
The uhaul size I reserved was not available. I was given a phone number to call after reserving that guaranteed the size would be there for me. This is unacceptable and horrible service. You put me in a position by it not being available that I had to take it because I could not arrange something else at the last minute. There was no sorry it was the worst customer service by both U-haul and the location.ray R.
The customer service I received was above expectations. The staff was very friendly and went above and beyond with customer service.Christina K.
I found some soda bottles and paper trash in the rental 10' truck; however, I cannot fault the U-Haul staff necessarily: it was really tucked away and hidden. I still give a high review, but would recommend a little more thorough inspection.Anthony P.
The service by the front desk was above and beyond. Great guy! If I ever need a Uhaul again, I'm definitely booking through Terra West. A very pleased customer!Kelli S.
6200 w 10 St. This is the best location. Amazing!! The other location in Greeley 3208 w 10 st. people are very rude.NEREIDA P.
Start all rentals with a full tank of gas. 1/4 tank is too vague and leaves room for being exploited by your company.Gregory C.
Le client n'a pas laissé de commentaire.Caleb J.
Le client n'a pas laissé de commentaire.barbara T.
Very friendlyMario Z.
I was lucky I ran into someone I could help. I thought it was a little ridiculous that I because I showed up later than the pickup time I selected (but still well within the time I had selected to have the truck rented for) the 24/7 program wouldn't let me get the truck. Again luckily someone was there after closing and willing to help me. I should have ANY time within my rental period (in my case 4 hours) to pick up the truckâ€¦ as long as I get it back by when I said.Tyler W.
Le client n'a pas laissé de commentaire.Monty A.
Nothing you guys were great.Dylan O.
U-Haul changed my pick up location twice, once the day before and once on the day of when I was already there to pick up the truck. I was happy to finally end up at this site as it was my original preference. Getting there was a journey.Elizabeth S.
Le client n'a pas laissé de commentaire.Randy J.
Le client n'a pas laissé de commentaire.ROBERT J.
Couldn't have been any easier- manager was great! easy hook up and inspection and I was on my wayWilliam H.
Le client n'a pas laissé de commentaire.william R.
Don't ever use Uhaul, worst moving experience.Kim S.
Le client n'a pas laissé de commentaire.Melissa M.
First the truck I was yo get from original location broke down never got a call. Had to then go to another location. Movers were a no call no show had to find others last minute and pay double. I won't ever use uhaul again....Kim S.
Le client n'a pas laissé de commentaire.Michelle S.
Le client n'a pas laissé de commentaire.Kenneth H.
I offered to do all the leasing data prior to the Sunday pick-up but was denied; instead I had to have my Ph.D niece with 2 cellphones do the check in/out with some distant operator costing me 2 trips to the dealership and over an hour of wasted time. Later I was charged $50 cleaning despite returning the truck pristine.Frank P.
Le client n'a pas laissé de commentaire.Frank M.
Agent was very helpful, got me on the road very quickily.Denis G.
I was alerted by my phone that I was being tracked by an apple AirTag while in the vehicle. I will think twice about rent a uhaul vehicle again and have warned my friends as well.Brian M.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.Shanna S.
Le client n'a pas laissé de commentaire.Marjorie W.
Owner was very helpful an nice guy an had help anyway he could ofCarlos M.
Le client n'a pas laissé de commentaire.Katherine S.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.Tylene L.
Le client n'a pas laissé de commentaire.Linda D.
Great customer service at this site. I was unhappy that I couldn't call this site directly from the number on the website. Even though it appeared to be a local number, it went to someone at U-Haul corporate I guess. I needed to know if they had the ball I needed and wanted to be sure it was available before renting. The "corporate" rep said it was a very common item and that it would be in stock. When I got there, they didn't have them - backordered for some time. I then had to go elsewhere to get the ball then come back to the site. Exactly what I wanted to avoid. Irritating, right? The ability to make a direct phone call to the site beforehand would have remedied this.Gary N.
The customer service was above average. Uhaul equipment is always good, but this location the staff was above average. I'll come back to this location.JAMES D.
I was told upon pick up that they did not have the equipment I had reserved several weeks in advance. Made for a difficult move not having the proper equipment I reserved. No attempt was made to contact me regarding the fact that the location did not have the dolly nor did they attempt secure one prior to my arrival. Otherwise, decent location and staff.Greg R.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Ezzat M.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Chance S.
Le client n'a pas laissé de commentaire.John S.
The drop off was very easy and quickTerry S.
Le client n'a pas laissé de commentaire.Sandra T.
Le client n'a pas laissé de commentaire.Mike S.
clean it for one inside and out, it took 20 min. to pump the gas because it kept clicking off like it was full, but it wasn't full I had to barley squeeze the nozzle, I have arthritis, and this was a difficult feat Kevin was very friendly and helpful.Cindy K.
One of the tires was nearly flat when we picked it up. My husband checked tire pressure, or it likely would've blown. Otherwise no issues.Anna H.
Uhaul website was awful when I was trying to check the trailer back inSteven P.
Super helpful at this location!Andrea M.
Le client n'a pas laissé de commentaire.Daniel N.
Le client n'a pas laissé de commentaire.DAVID G.
Keep up the good work!Bennie C.
Le client n'a pas laissé de commentaire.Glen H.
The representative that was at the U-Haul checkout was incredible and kind!!! Really appreciate him!!Crystal M.
Easy pick up and drop off. Much better than the crabby old lady at the 29th ST location. She was very rude.Travis P.
This is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area. Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.Jennifer C. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary B.
Le client n'a pas laissé de commentaire.Michael O.
Great staff. Very friendlyTERRY F.
Great service. The trailer was out front ready for pick up. At drop off they helped me unhook, park the trailer, and took care of check in and forwarded the final receipt. Everything was easier than expected.Kevin W.
I reserved a trailer and an appliance dolly on the website for the next morning and when I arrived I was informed that location did not have any appliance dolly's available. This has happened to me 2-3 times over the last couple years. It is extremely annoying and frustrating the website allows equipment to be reserved when it's not available. Very poor system that I have to believe is costing Uhaul customers. I know I am going to think long and hard about who to use the next time I need to rent. The manager was apologetic and let me use a smaller dolly which I made work but made moving more difficult.!Phil P.
Le client n'a pas laissé de commentaire.PedroAntonio L.
Very friendly staff and respectfulGus M.
Le client n'a pas laissé de commentaire.leslie T.
Le client n'a pas laissé de commentaire.CRAIG R.
Le client n'a pas laissé de commentaire.FRANCES P.
Awesome fast service as always. Great customer experience.JAY S.
Keith the on-site manager has always been helpful in meeting our needs.RORY H. | Expérience générale
Clean and secure. Thanks.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.Doug R. | Expérience générale
Manager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!RORY H. | Expérience générale
New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.RORY H. | Expérience générale
The employees were very friendly and helpful. I had only good experiences.NATHAN S. | Expérience générale
They went above and beyond on a last minute need.Joe G. | Expérience générale
Everyone was wonderful!VERNON C. | Expérience générale
I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.DEAN C. | Expérience générale