Customer Reviews for Terra West Self Storage
(Concessionnaire U-Haul dans le voisinage)

693 évaluations

6200 W 10th St   Greeley, CO 80634

(970) 351-8179

Heures d'ouverture de l'établissement

  • Lun : 12h pm à 4h pm
  • Mar - ven : 8h am à 4h pm
  • Sam : 7h am à 10h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/28/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(970) 351-8179

6200 W 10th St
Greeley, CO 80634

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 12h pm à 4h pm
  • Mar - ven : 8h am à 4h pm
  • Sam : 7h am à 10h am
  • Dim : fermé
Heures d'ouverture spéciales
  • 1/28/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita V. 
Évaluation :
5

I've never had a bad interaction with any uhaul location I've been to, but this was by far the easiest and overall best experience I've had yet. I needed a motorcycle trailer to get out of a stressful situation and Kieth truly helped make it as easy and smooth as it could've gone! 10/10!

KYLE R. 
Évaluation :
1

Horrible Horrible experience first time I have a problem with uhaul equipment wasn't updated do many things wrong with the truck worst experience 😕 and I still can't get help or a call back from the manager

Alicia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY S. 
Évaluation :
5

Just an over view of the transmission selections for loaded and unloaded driving conditions when you pick the vehicle up.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL Z. 
Évaluation :
3

24 hour drop off was painful, and never did work. I tried to contact uhaul customer service, but was nearly an hour wait. I left a call back number, it said they would call back the next day!!!

Kevin M. 
Évaluation :
3

When accepting a reservation at a location make sure you have the equipment on hand. Rather than make a customer travel an hour and a half out of their way to retrieve the necessary trailer, truck, etc.

Blanca H. 
Évaluation :
4

He made check in very easy.

Dan R. 
Évaluation :
5

Keith the on-site manager has always been helpful in meeting our needs.

RORY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

The Uhaul representative that helped us, Keith, was so kind and flexible! He helped us hook on to the Uhaul trailer and made sure the lights worked. When the lights didn't work, he just so happened to have a tester on hand, and set it up to find the problem. We found out it was a blown fuse on my vehicle, and Keith gave us a spare that he just so happened to have on hand - again! So grateful that Keith was so kind and helped us get on the road quickly. Couldn't have had a better experience!

Tia A. 
Évaluation :
5

Like coming to this uhual the best when I need to use something because the guy is friendly, and the equipment and rentals are always cleaned and well maintained.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

The guy at this location is the best U-Haul employee I've ever dealt with. Down to earth and took care of business. Will gladly rent again.

NICHOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIAGO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip J. 
Évaluation :
5

Excellent service at both locations.

Sean M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAMERON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

Your people should not bring there own troubles to work with them! I felt like I was going to be assaulted. As far as checking in equipment back after hours-my phone would not share location so I just dropped keys into box, then worked with my phone. At that point it took quite a while to do what was required of me. I've done what I think is a lot of business with Uhaul and was very disappointed with this one!

ROLLAND N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY P. 
Évaluation :
5

Nothing, was a great experience!

Kent M. 
Évaluation :
5

Clean and secure. Thanks.

Anthony D.  |  Expérience générale 
Évaluation :
5

Online reservation and then pick up in person was quick. After use drop-off was easy! Merci!

Antonio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
1

The representative never left the desk to go over the equipment and familiarize me with the vehicle or the checkout process. Down the road, I found that the vehicle's front wheels shimmied when braking over 40 MPH (a SAFETY issue), indicating the vehicle was not well maintained.

Wayne S. 
Évaluation :
5

Greeley rental was super friendly!

ROSCHELLE S. 
Évaluation :
5

Thought the rental blankets only came by the dozen, got there and they explained you could rent any number 1,2,3 etc..

KENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XalaVier N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denise V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
3

Additional equipment requested was not available. I had asked for a utility dolly 2 furniture dollie's in the reservation system but the location did not have them. We were given an appliance dolly, which really didn't help us much.

James K. 
Évaluation :
3

I reserved a pickup truck. It was in the yard but agent could not find keys. He offered a 10' box van that he said would be same price. I was charged more for the insurance. Was this a bate and switch? Also seem to be lots of extra fees for "environmental", "state road safety program". Are prorated based on your actual costs?

Bruce W. 
Évaluation :
2

I had trouble with refund after returning the truck 24 hours early. I was told to 1-800 number because there was nothing they can do. There was no attempt to assist what so ever. Very frustrating.

DARRIN K. 
Évaluation :
5

Very helpful and friendly and accommodating . Will definitely recommend to anyone I know who needs to move.

Jeffery T. 
Évaluation :
5

The truck was clean of any paper etc. But could have been swept out for dust and loose dirt.

HEIDE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

Ready when scheduled. Very helpful

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
3

The person on site had no idea how to return a truck. To return the truck we opened the link several times knowing there had to be a return truck link. The option to return truck is at the very bottom of the link way past all the explanations and the font is half the size of the rest. Very ODD

Levi C. 
Évaluation :
1

when i arrived, the office was closed. i rang the doorbell, from which someone announced that i needed to call a number posted on the door to be helped. posted with the number was a note explaining that the owner/operator(?) received a COVID vaccine in June, and as a result, was working from home on August 13. i was then buzzed into a gate and told to leave the uhaul + trailer parked in the middle of a road, with the keys left in the truck. i was told that i needed to return the uhaul + trailer in person, but there was no person when i got there and i basically had to check myself out because THERE WAS NO ONE AT THE STORE AND THE WHOLE STORE WAS LOCKED. 1/10 STARS WOULD NEVER RECOMMEND.

JANINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BREANNA W. 
Évaluation :
2

Seemed nice but could've parked the UHaul himself, wasn't super clear where to park the Uhaul. Overall the guy seemed nice that helped out and efficient. Better customer service compared to the first location.

EVAN V. 
Évaluation :
4

It's small so only one space to park the truck but it did work. I would prefer a place with more parking available since I was dropping it when they were closed.

David M. 
Évaluation :
5

Everything went as planned. Quite satisfied

CARL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooklyn S. 
Évaluation :
1

I had to drive an additional 15 miles to return the equipment but additionally I returned the truck 18 hours early to the location. The location had been closed for five min and the man who met me in the parking lot said they were closed and recommended that I use the self check in stating he needed to go help someone move a bed and had to go. The lot was so small and full had I kept the rented trailer there would have not been any place to put the equipment and as I stated before no one to assist with check in. It is not a facility that supports the services that customers are ordering.

JENNIFER M. 
Évaluation :
4

The employee at the 6200 W 10th St, Greeley, CO 80634 location (can't remember his name) went above and beyond to help me get the enclosed trailer I needed. I was waiting on a call from management regarding how many days I needed the trailer and no one ever called but the employee at that location made some calls and moved some things around to make it possible to get the trailer I needed for the amount of time I needed it. I would recommend your employee rather than the location. He was awesome and I hope you share this positive feedback with him.

KATHERINE W. 
Évaluation :
5

Be sure to call UHAUL before going to get your rental. I confirmed my rental online as UHAUL suggested, and had confirmation, however, the original location where I was scheduled to pick up my rental didn't have it in their system. This was not the fault of the specific UHAUL dealer, it was corporate. Don't assume that because you confirmed online through UHAUL that your rental will be there. Call the location directly. The original location drove me to the Greeley location...

Stefani F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david R. 
Évaluation :
4

I was told that they would check the vehicle back in later that day (digitally). I kinda hoped it would be done then, with me, so anything that was questionable could be addressed. I didn't get any additional charges, but the skeptic in me hesitated to leave with out having been part of it.

Tina E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUAYNE O. 
Évaluation :
5

The wonderful gentleman that helped was so very kind, informative, and helpful......he made the experience TOP NOTCH!!

JOANN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Keith at Terra West is OUTSTANDING! He is always so helpful and takes great care of the equipment. He is one of the few dealers who really cares about his customers and always provides excellent customer service. Thank you Keith!! :)

CONNIE H. 
Évaluation :
5

Nice and attentive

Alexa H. 
Évaluation :
5

Excellent customer service, very easy process. Thank you! Highly recommended

PHILLIP T. 
Évaluation :
3

Ensure windows are clean and air conditioning works

Allen R. 
Évaluation :
5

Kieth was GREAT! He made it a pleasure to rent ba trailer

RONALD R. 
Évaluation :
3

Get rid of Keith. Very unpleasant and rude person.

TIMOTHY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUAH R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daryll K. 
Évaluation :
3

The only staff member present was totally uninterested in his job

DANIEL M. 
Évaluation :
1

Keith was extremely unprofessional and rude to both us and the previous customer. His living area and the store front were not clearly designated, so we accidentally went through his apartment. He was unwilling to help the customer in front of us simply because he went to the wrong uhaul location.

Meridith B. 
Évaluation :
5

very good and professional agent, he was very knowledgeable

TERESA K. 
Évaluation :
5

Friendly and the Truck had great air conditioning. Merci.

ROSS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEA C. 
Évaluation :
5

The guy there goes extra to help you and make sure you understand the equipment.

JAKE S. 
Évaluation :
5

Convenient location for my needs

Stacey G. 
Évaluation :
5

He did a great job on going over everything about the trailer.

Jake S. 
Évaluation :
5

Merci

Jonathan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE S. 
Évaluation :
5

Amazing customer service!!! The gentleman working when we picked up and dropped off was lovely and kind. Extremely helpful, quick and easy!

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa M. 
Évaluation :
5

He's pretty cool and helpful

Justis A. 
Évaluation :
3

The guy didn't seem too friendly when picking up the truck. After I finished with the truck, I cleaned it up and filled it with appropriate fuel. The next day they charged me $22 to put 5 gallons in. I called customer service and they refunded it.

SHERYL K. 
Évaluation :
5

Best service I've ever had and am very thankful for it ! Second to none !

BROOK M. 
Évaluation :
5

Your employee in the office was very helpful. Went above and beyond with rental and hookup of trailer.Thank you, Boyd

BOYD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE C. 
Évaluation :
3

Was not impressed with the attitude of the gentleman at the desk. He was very snarky and just had an attitude. Also I selected no damage coverage and he took advantage of the fact we were in a hurry and tacked it on even though I didn't ask for it. It's ok I paid it but I will not rent through this location again.

MANDEE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MACKSIE F. 
Non les évaluations ont été soumises pour cet établissement.

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