Customer Reviews for Terra West Self Storage
(Concessionnaire U-Haul dans le voisinage)

736 évaluations

6200 W 10th St   Greeley, CO 80634

(970) 351-8179

Heures d'ouverture de l'établissement

  • Lun : 12h pm à 4h pm
  • Mar - ven : 8h am à 4h pm
  • Sam : 7h am à 10h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(970) 351-8179

6200 W 10th St
Greeley, CO 80634

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 12h pm à 4h pm
  • Mar - ven : 8h am à 4h pm
  • Sam : 7h am à 10h am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tylene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda D. 
Évaluation :
5

Great customer service at this site. I was unhappy that I couldn't call this site directly from the number on the website. Even though it appeared to be a local number, it went to someone at U-Haul corporate I guess. I needed to know if they had the ball I needed and wanted to be sure it was available before renting. The "corporate" rep said it was a very common item and that it would be in stock. When I got there, they didn't have them - backordered for some time. I then had to go elsewhere to get the ball then come back to the site. Exactly what I wanted to avoid. Irritating, right? The ability to make a direct phone call to the site beforehand would have remedied this.

Gary N. 
Évaluation :
5

The customer service was above average. Uhaul equipment is always good, but this location the staff was above average. I'll come back to this location.

JAMES D. 
Évaluation :
3

I was told upon pick up that they did not have the equipment I had reserved several weeks in advance. Made for a difficult move not having the proper equipment I reserved. No attempt was made to contact me regarding the fact that the location did not have the dolly nor did they attempt secure one prior to my arrival. Otherwise, decent location and staff.

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ezzat M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The drop off was very easy and quick

Terry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

clean it for one inside and out, it took 20 min. to pump the gas because it kept clicking off like it was full, but it wasn't full I had to barley squeeze the nozzle, I have arthritis, and this was a difficult feat Kevin was very friendly and helpful.

Cindy K. 
Évaluation :
3

One of the tires was nearly flat when we picked it up. My husband checked tire pressure, or it likely would've blown. Otherwise no issues.

Anna H. 
Évaluation :
3

Uhaul website was awful when I was trying to check the trailer back in

Steven P. 
Évaluation :
5

Super helpful at this location!

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Keep up the good work!

Bennie C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
5

The representative that was at the U-Haul checkout was incredible and kind!!! Really appreciate him!!

Crystal M. 
Évaluation :
5

Easy pick up and drop off. Much better than the crabby old lady at the 29th ST location. She was very rude.

Travis P. 
Évaluation :
5

This is the best value for your money in this area, but it is still double what we paid for storage in the DC metro area. Hands down, this was the best staff experience and facility accomodations we have ever had at an outdoor storage facility.

Jennifer C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B. 
Évaluation :
5

Rien

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Great staff. Very friendly

TERRY F. 
Évaluation :
5

Great service. The trailer was out front ready for pick up. At drop off they helped me unhook, park the trailer, and took care of check in and forwarded the final receipt. Everything was easier than expected.

Kevin W. 
Évaluation :
5

I reserved a trailer and an appliance dolly on the website for the next morning and when I arrived I was informed that location did not have any appliance dolly's available. This has happened to me 2-3 times over the last couple years. It is extremely annoying and frustrating the website allows equipment to be reserved when it's not available. Very poor system that I have to believe is costing Uhaul customers. I know I am going to think long and hard about who to use the next time I need to rent. The manager was apologetic and let me use a smaller dolly which I made work but made moving more difficult.!

Phil P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PedroAntonio L. 
Évaluation :
5

Very friendly staff and respectful

Gus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES P. 
Évaluation :
5

Awesome fast service as always. Great customer experience.

JAY S. 
Évaluation :
5

Keith was awesome! Incredibly helpful, friendly, and professional. I recommend this location for rentals.

KIERSTEN S. 
Évaluation :
2

Didn't have a utility dolly so I asked a guy who worked there, where was the dolly he a really messed up attitude .

NILES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
3

Truck interior and cab interior was clean and acceptable but the windshield and windows and esp. the headlights where covered in road grime. For $1100 I expect clean glass.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juanita V. 
Évaluation :
5

I've never had a bad interaction with any uhaul location I've been to, but this was by far the easiest and overall best experience I've had yet. I needed a motorcycle trailer to get out of a stressful situation and Kieth truly helped make it as easy and smooth as it could've gone! 10/10!

KYLE R. 
Évaluation :
1

Horrible Horrible experience first time I have a problem with uhaul equipment wasn't updated do many things wrong with the truck worst experience 😕 and I still can't get help or a call back from the manager

Alicia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY S. 
Évaluation :
5

Just an over view of the transmission selections for loaded and unloaded driving conditions when you pick the vehicle up.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL Z. 
Évaluation :
3

24 hour drop off was painful, and never did work. I tried to contact uhaul customer service, but was nearly an hour wait. I left a call back number, it said they would call back the next day!!!

Kevin M. 
Évaluation :
3

When accepting a reservation at a location make sure you have the equipment on hand. Rather than make a customer travel an hour and a half out of their way to retrieve the necessary trailer, truck, etc.

Blanca H. 
Évaluation :
4

He made check in very easy.

Dan R. 
Évaluation :
5

Keith the on-site manager has always been helpful in meeting our needs.

RORY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

The Uhaul representative that helped us, Keith, was so kind and flexible! He helped us hook on to the Uhaul trailer and made sure the lights worked. When the lights didn't work, he just so happened to have a tester on hand, and set it up to find the problem. We found out it was a blown fuse on my vehicle, and Keith gave us a spare that he just so happened to have on hand - again! So grateful that Keith was so kind and helped us get on the road quickly. Couldn't have had a better experience!

Tia A. 
Évaluation :
5

Like coming to this uhual the best when I need to use something because the guy is friendly, and the equipment and rentals are always cleaned and well maintained.

Bryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
5

The guy at this location is the best U-Haul employee I've ever dealt with. Down to earth and took care of business. Will gladly rent again.

NICHOLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIAGO P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phillip J. 
Évaluation :
5

Excellent service at both locations.

Sean M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAMERON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
1

Your people should not bring there own troubles to work with them! I felt like I was going to be assaulted. As far as checking in equipment back after hours-my phone would not share location so I just dropped keys into box, then worked with my phone. At that point it took quite a while to do what was required of me. I've done what I think is a lot of business with Uhaul and was very disappointed with this one!

ROLLAND N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY P. 
Évaluation :
5

Nothing, was a great experience!

Kent M. 
Évaluation :
5

Clean and secure. Thanks.

Anthony D.  |  Expérience générale 
Évaluation :
5

Online reservation and then pick up in person was quick. After use drop-off was easy! Merci!

Antonio T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
1

The representative never left the desk to go over the equipment and familiarize me with the vehicle or the checkout process. Down the road, I found that the vehicle's front wheels shimmied when braking over 40 MPH (a SAFETY issue), indicating the vehicle was not well maintained.

Wayne S. 
Évaluation :
5

Greeley rental was super friendly!

ROSCHELLE S. 
Évaluation :
5

Thought the rental blankets only came by the dozen, got there and they explained you could rent any number 1,2,3 etc..

KENT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XalaVier N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denise V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
3

Additional equipment requested was not available. I had asked for a utility dolly 2 furniture dollie's in the reservation system but the location did not have them. We were given an appliance dolly, which really didn't help us much.

James K. 
Évaluation :
3

I reserved a pickup truck. It was in the yard but agent could not find keys. He offered a 10' box van that he said would be same price. I was charged more for the insurance. Was this a bate and switch? Also seem to be lots of extra fees for "environmental", "state road safety program". Are prorated based on your actual costs?

Bruce W. 
Évaluation :
2

I had trouble with refund after returning the truck 24 hours early. I was told to 1-800 number because there was nothing they can do. There was no attempt to assist what so ever. Very frustrating.

DARRIN K. 
Évaluation :
5

Very helpful and friendly and accommodating . Will definitely recommend to anyone I know who needs to move.

Jeffery T. 
Évaluation :
5

The truck was clean of any paper etc. But could have been swept out for dust and loose dirt.

HEIDE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirk C. 
Évaluation :
5

Ready when scheduled. Very helpful

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
3

The person on site had no idea how to return a truck. To return the truck we opened the link several times knowing there had to be a return truck link. The option to return truck is at the very bottom of the link way past all the explanations and the font is half the size of the rest. Very ODD

Levi C. 
Évaluation :
1

when i arrived, the office was closed. i rang the doorbell, from which someone announced that i needed to call a number posted on the door to be helped. posted with the number was a note explaining that the owner/operator(?) received a COVID vaccine in June, and as a result, was working from home on August 13. i was then buzzed into a gate and told to leave the uhaul + trailer parked in the middle of a road, with the keys left in the truck. i was told that i needed to return the uhaul + trailer in person, but there was no person when i got there and i basically had to check myself out because THERE WAS NO ONE AT THE STORE AND THE WHOLE STORE WAS LOCKED. 1/10 STARS WOULD NEVER RECOMMEND.

JANINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZACHARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BREANNA W. 
Évaluation :
2

Seemed nice but could've parked the UHaul himself, wasn't super clear where to park the Uhaul. Overall the guy seemed nice that helped out and efficient. Better customer service compared to the first location.

EVAN V. 
Évaluation :
4

It's small so only one space to park the truck but it did work. I would prefer a place with more parking available since I was dropping it when they were closed.

David M. 
Évaluation :
5

Manager and owner were very friendly and accommodating with my storage unit and property. Would highly recommend Terra West Self-storage and U-Haul!

RORY H.  |  Expérience générale 
Évaluation :
4

New mgt. friendly and helpful. Safe and secure.Some additional on-going maintenance should be performed on a regular basis : unit doors, seals, rollers, etc. Actual move out date was 12/27/18.

RORY H.  |  Expérience générale 
Évaluation :
5

The employees were very friendly and helpful. I had only good experiences.

NATHAN S.  |  Expérience générale 
Évaluation :
5

They went above and beyond on a last minute need.

Joe G.  |  Expérience générale 
Évaluation :
5

Everyone was wonderful!

VERNON C.  |  Expérience générale 
Évaluation :
5

I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.

DEAN C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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