the owner as well as the employee was amazing.leah D.
Customer Reviews for Terrys Secure Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alexandria, LA 71303
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I feel like they pinned something on me because I didn't have the insurance. When I got the u haul I didn't have anyone to pick me up so I told them that I would be back to get it so when I found someone to bring me back to the U haul there was a ding on the side in which I could open the app up to report any issues because it was to late, I have my lawyer on hand because I've never experience a uhaul place like this ever so unorganized they didn't come out to do a walk with me at all I'm very upset because I own up to any mistakes I make but this on is something that I didn't make and it's not right to do anyone the way they are doing people it's sad to know that you can't even get good service anymore. I don't think I would be using U Haul anymore very bad experience.kristy J.
Le client n'a pas laissé de commentaire.douglas F.
Excellent experience from the beginning to the end.Marissa Uyen V.
Le client n'a pas laissé de commentaire.Jason M.
This location had excellent customer service. Meghan was friendly and so accommodating. We will be sending customers her way!Tracy N.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.Terry B.
Le client n'a pas laissé de commentaire.Customer I.
Le client n'a pas laissé de commentaire.Corey M.
The staff at Terry's Storage went above and beyond the normal customer service. My mobile reservation for picking up the equipment was not working and Terry stepped up and got a truck ready n his staff completed my contract remotely .Justin B.
Le client n'a pas laissé de commentaire.DORIS W.
Le client n'a pas laissé de commentaire.William R.
Start to finish the process here is perfect! From the reservation being placed to the time I was pulling out was excellent. Very friendly, knowledgeable and easy to do business with.Michael S.
Le client n'a pas laissé de commentaire.kenderek T.
The info I submitted on line prior to arrival was not enough, more info was requested. Their bathroom was out of order said the agent. The ticket was half way correct not as I had submitted. The agent did not explain the 25 $fee for insurance which only covered up to 5k.George L.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.nelly P.
thank you for all your helpANGELA L.
Earlier pick up times.Pamela T.
Le client n'a pas laissé de commentaire.Brien C.
Le client n'a pas laissé de commentaire.Lea D.
Le client n'a pas laissé de commentaire.Allison N.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.Terry S.
Didn't let me know the system changed my picking up location other than I chose. Made me waited at least 30 min for the person to show up from home I can rent the trailer. Blankets for rent, it was just not least they were for renting than purchasing. Website is trying to sell you as much service forgot you are serving customers. It makes difficult not purchase or rent accessoriesJian H.
The website of uhaul reset to defaults, many drops in service along the way and extra charges.Anna K S.
Le client n'a pas laissé de commentaire.Mycheal M.
Very helpful and knowledgeable. Thanks for all the hands on instructions for using the equipment. Great rental!Roger W. Z.
Very very nice people here:). They even stayed after hours to allow my pickup .... and opened early for my pickup. ....... very very very nice professional people. Will definitely be doing all of my rental business at this location!!!!:). Overly pleased:)Kristy B.
Le client n'a pas laissé de commentaire.CENLA M.
The personnel at Terrys are 1st class...no waiting...great attitude .willing to go the distance for rentals...anthony H.
Professional staff that were knowledgeable and helpful.Israel P.
provide enough agents at main storeanthony H.
Le client n'a pas laissé de commentaire.joe F.
Le client n'a pas laissé de commentaire.EUGENE C.
Mr. Terry went above and beyond! He let me borrow several moving blankets free of charge. He also loaded and unloaded the trailer for me. He was very kind, accommodating and helpful. I definitely will be using them again.Stephanie N.
Prompt service and friendly staff make terrys secure storage location my choice for uhaul rental needs. 5/5 stars.EUGENE C.
Le client n'a pas laissé de commentaire.Michael C.
Make sure the running lights were working on the trailer. Make sure I knew that I could drop the trailer off at ANY UHaul location.Mark T.
Le client n'a pas laissé de commentaire.Terry T.
Very helpful and professional servicesTracy D.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Brittni G.
Staff where I rented this trailer from was just excellent. She had a great attitude and made sure that everything was taken care of in a very timely manner. I have rented from this location before and defiantly recommend them to others. Great service!John L.
Le client n'a pas laissé de commentaire.JoAnn C.
Soon as we loaded our car the dolly tire went flat! Yalls equipment should be inspected upon pickupJamie T.
Le client n'a pas laissé de commentaire.Laura S.
Le client n'a pas laissé de commentaire.Natasha S.
My associate was very friendly and patient, and she knew just what to do.WILLIAM H.
Facility and employees were all excellent. Great business to work with.William S.
Le client n'a pas laissé de commentaire.STEPHANIE S.
We as in me and my husband was greeted with a friendly smile. The service was great.Rita S.
Very good pre check in systemRobert H.
Owner was just an awesome guy. Very friendly, helpful, and knowledgeable.John L.
Le client n'a pas laissé de commentaire.Sam D.
Le client n'a pas laissé de commentaire.Zina S.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.Stephen T.
Le client n'a pas laissé de commentaire.darrel B.
Le client n'a pas laissé de commentaire.Kelly B.
Le client n'a pas laissé de commentaire.Kristi H.
This location was great. I have no complaints about that. What I do have a complaint about is that I made this reservation over a week ago and it was luck that I was driving to the location to pack up and going through the town that I had to pick up the truck. My original location was to pick up the 15' truck in Natchitoches, La. on Sunday, but instead U-Haul called me the day before while I was driving to Natchitoches, La. and told me the location in Natchitoches was closing at noon that day and the only location to pick up a truck was in Alexandria, la. When I got there they only had a 20' truck. It all worked out fine in the end, but this could have been a disaster for me. There needs to be a lot better management in this department.Kim S.
Le client n'a pas laissé de commentaire.Lolita B.
He had good customer service . The one in hammond la I will never ever use again.100 % dis satisfied and wouldn't recommend it to any one. I waited 2 hours and I set up reservation a week prior.then they couldn't find a cargo. The sad part I went a day earlier make sure my reservation would be there yes they guarantee it be there. I had to go to Alexandria for a 5Ã-8 which I reserved a 6Ã-12 hammond la sucks and they left before taking cargo off. Manager Kelly stated 50 dollars would be refunded I wasn't worried about money I wanted great service.Linda G.
Le client n'a pas laissé de commentaire.deidre J.
Hourly rental optionEUGENE C.
The windshield was covered with bugs.Robert S.
Thanks Terry. Your level of customer service and attention to detail is above all.EUGENE C.
Make trucks more fule efficientchristopher C.
Le client n'a pas laissé de commentaire.KRYSTAL J.
Le client n'a pas laissé de commentaire.NORMAN T.
tell pineville u hall they are terrible, but the alexandria one is verry nice.PAULA G.
EVERYONE involved in the rental/pick-up/turn-in was helpful, courteous and professional. Pre-rental check of all required hook-ups, etc., were completed quickly and enthusiastically.JAY E.
dropped truck off after hours couldnt find a spot to park called # on door owner answered phone and was very helpful in where to park vehicle. Very nice and clean facility.MIKE B.
Very friendly and personableMARLENE F.
Excellent customer service. I arrived shortly after closing time and they took the time time to get me checked out and helped me with location information on dinning and lodging around the area. All the information was right on.GARY C.
Le client n'a pas laissé de commentaire.WILLIAM L.
Le client n'a pas laissé de commentaire.RODNEY F.
Le client n'a pas laissé de commentaire.CHRIS F.
Not sure. I had an excellent experience with them. I'll just wait to see my bill and make another post on them if it's bad, haha!john L.
Le client n'a pas laissé de commentaire.TOMMY H.
Le client n'a pas laissé de commentaire.ARIEL A.
The truck was in excellent condition and good on gas mileage. We would rent this 20 foot truck again!CATAMBAY A.
Everything was perfect. Love this location and the personnel. We also have two storage rooms at this location. It is very convenient and easy 24/7 access.Janet W.
Make sure equipment is there on time.LARRY M.
This location could not finish my turn in because the of the notes I put on my paperwork that I turned in. I was not supposed to get charged the extra mileage that I incurred due to my contracts being split to two different locations without my permission. This cause me to spend way more time moving that expected causing me to go back the next day to finish my move. Ken the area manager charged me for the excess mileage even though the lady I spoke to yesterday told me they would not. When I called Ken to plead my case, he was the most unprofessional customer service professional that I have have talked to in a long time. He gave me a number to call that went no where. I WILL NEVER USE UHAUL AGAIN AND I WILL LET EVERYONE I KNOW ABOUT MY TROUBLES.STEVEN M.
Le client n'a pas laissé de commentaire.DERIC B.
Le client n'a pas laissé de commentaire.john B.
Very friendly, helpful staff. I dropped at Terry's earlier this year, and the professional service brought back there again. Can't say enough good things about the staff.NORM M.
Le client n'a pas laissé de commentaire.Beau M.
Le client n'a pas laissé de commentaire.SHANNON T.
Excellent service. Friendly staff. Will always use this location from now on!Janet W.
Found new employee ..1 st day on job. Did not know anything about the equipment we were renting. Found broken bolt and got no response as to if it was ok to use or not.Found out at drop site that we were lucky it did not fall apart. Chains for trailer were too long and during trip they dragged even though i reset them several times.mark H.
pleasant experiencephillip M.
Le client n'a pas laissé de commentaire.BRANDON G.
Le client n'a pas laissé de commentaire.jeffrey L.