Évaluations des clients Texaco Food Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Texaco Food Mart

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Kristopher D. le

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My reservation was changed to another location while I was in route to the original location. Once I arrived I went inside to get the keys of the vehicle and had to speak to someone on the phone asking me to come to the Valero down the street to complete my paperwork. I drove there and completed the paper work and had to return to the other gas station to get the keys. Extremely inconvenient! Then once I returned the vehicle I had to once again speak to the person on the phone at the Valero. She told me that I would have to wait until the next day to receive my return paperwork via email. I had to call two days later to remind them to complete my paperwork and was asked to call back in 5 minutes. After I waited about 20minutes or so I attempted to call back and got nothing. I attempted again and again with no avail. I received an email finally about my return confirmation with final statement. Very poor customer service!

Philip D. le

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Pre-payed and clerk was totally baffled; reservation location changed day before pick-up; no blankets; if I had been 15 minutes later a uhaul field rep would have taken the trailer-he came to get the trailer as I was hooking up

Jose D. le

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Le client n'a pas laissé de commentaire.

Justin W. le

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Everything! I had to go to two locations to pickup the truck. The people working at both stores were rude and confused. All I needed to do was pay and get the keys but they sent us back and forth and had us on the phone for over an hour! Finally get the truck and it only has a quarter of a tank in gas in. Overall terrible pickup experience.

Tony A. le

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Le client n'a pas laissé de commentaire.

DANIEL G. le

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Le client n'a pas laissé de commentaire.

pamela B. le

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Le client n'a pas laissé de commentaire.

Jonathan C. le

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Truck cab smelled like an ashtray. Location attendant was constantly on personal phone. Didn't have all equipment on hand to fill reservation. Took nearly 30-45 minutes to finalize pickup of truck.

James B. le

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Le client n'a pas laissé de commentaire.

Rosa R. le

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This was the most horrible experience. Pick up was a nightmare, sent me 20 miles from desired pick up, and not given addditonal miles, then I could not get in the truck for 2 hours after scheduled pick up time. It took talking to 7 people on the phone and 2 gas station attendance to get into the truck. I was finally able to get the truck after the attendance told me I would have to wait until all of the Friday afternoon lottery ticket customer were taken care of. I was over charged by 20 dollar from reservation price, and charged extra mileage even though they sent me 20 miles out of the way. Drop off was equally bad. The person for U-Haul was not present at the drop off location and the 24/7 drop off wouldn’t work in my phone even though I had the app, full cell service, and my location setting on, still the app said my location could not be determined. Finally, I was able to talk to customer service who instructed me to take pictures for my records and leave the key in the drop box. I asked to be compensated for this horrendous experience and still have not heard back from district manager. My brother is moving next week and I have advised him that under no circumstances should he rent from U-haul and that he should go with a different company. I am extremely disappointed with this experience and would like compensation if anyone bothers to read this and actually cares. I will discourage everyone I know to NEVER use u-haul.

Jody M. le

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Le client n'a pas laissé de commentaire.

KHORI K. le

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Le client n'a pas laissé de commentaire.

Jen S. le

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Le client n'a pas laissé de commentaire.

martha G. le

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Le client n'a pas laissé de commentaire.

CRYSTAL K. le

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Le client n'a pas laissé de commentaire.

beverly B. le

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My experience was better than expected. I was disappointed that although we were told to leave 1/4 tank of gas in it when we filled it up we had no idea how much it would take. So when we returned it we had actually had almost a 1/2 tank of gas in it. I would have expected some credit for the gas but we didn't get that at all.

Mark D. le

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The owner of the location that I rented the truck from had my vehicle towed costing me $195 and had me stranded for three hours as well!!!!!!

judith D. le

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Le client n'a pas laissé de commentaire.

Lenora M. le

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Poor customer service. Have all employees trained on how to rent out the uhaul

Gail S. le

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Le client n'a pas laissé de commentaire.

Al S. le

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I dropped off during off hours.

KENNETH A. le

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My only complaint was there was only one person in store trying to help me and the other regular store customers to.

EVAN L. le

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Haven’t had the best experience with my few previous rentals and assumed it would be the same when I walked in today. To my surprise, these folks were efficient and knowledgeable about the process, had and excellent transaction and experience. Would definelty pick this location again thanks!

Richard M. le

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Le client n'a pas laissé de commentaire.

carl O. le

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We dropped off at Texaco Food Mart in Murrayville, GA. We called this location the day before drop off, a woman named Barbara said yes, it is okay to return the trailer here, we will be here. When we arrived to drop off the trailer it was raining, I backed the trailer into their lot as best I could then went in to do the paperwork. The woman at the counter said yes, she was Barbara but NO, SHE CANNOT UNHOOK OUR TRAILER FOR US, SHE SAID SHE IS THE ONLY ONE THERE AND CANNOT UNHOOK IT, WE HAVE TO DO IT OURSELVES. I have a bad back and my wife is 65. So we both got out in the rain and unhooked our own trailer !!!! THIS IS UNACCEPTABLE ! If they cannot provide even the most basic service they should not be an authorized U-Haul dealer. I feel like we should receive a refund of our charges for being treated like this.

Terry P. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Rented a 6x12 enclosed trailer. The trailer tongue was on the ground with no way to lift it. The dealer said it would have to be lifted by hand and placed on the trailer hitch. This was not possible and the dealer refused to help and offered no solution. After finding some scrap lumber and broken concrete I was able to use a 2x4 as a fulcrum to lift the trailer and used other scraps to block up the trailer tongue. If I wasn’t on a time restraint, I would have asked for a refund and went somewhere else. I will never use this location again.

doug H. le

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Le client n'a pas laissé de commentaire.

CYDNEY K. le

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The truck performed very good. It was a very good experience

BILLY S. le

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I had an excellent experience. I would gladly go back if in need of another rental.

le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

Caroline C. le

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Le client n'a pas laissé de commentaire.

KAREN M. le

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I had a very pleasant experience and will use again. The service was fast and efficient.

BARRY H. le

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She would not answer the phone. She hung up on me.

John F. le

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Le client n'a pas laissé de commentaire.

Roy A. le

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I think this is a corporate issue - the location did not know that i had requested a hand truck and furniture dolly.

charles C. le

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Le client n'a pas laissé de commentaire.

shirley S. le

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Texaco clerk didnt speak english and initially told me to come back tomorrow. I had to demand that i drop the truck tonight. 10 minutes later someone came that could communicate with me.

Daniel S. le

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Le client n'a pas laissé de commentaire.

rebecca S. le

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I HAD TOLD THE STORE 3 TIMES 5.30P.M SHE HAD IT DOWN AS 8AM....ALWAYS TRYING ADD MONEY FOR HER STORE ....NO CLUE WHY THE DAY I WENT SHE TOOK DOWN BY I.D. & credit card number then the day I picked it up which was 2 days later had to give it all to her ahain..i haven't checked it a total that I was charged yet..

Joan Kelly M. le

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Super, super friendly owners at this location.

Scott S. le

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The owner knew how to handle U-Haul rentals. The attendant that I initially talked to didn't, nor did she know what to do when I returned the truck. Overall, both the Texaco owner and the attendant both lacked a level of professionalism when interacting with me. I wouldn't use them again. Would probably just use a corporate dealer.

Tammy K W. le

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Le client n'a pas laissé de commentaire.

ELIZA F. le

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The woman behind the counter at 5338 Thompson Bridge Road in Murrayville, GA was argumentative and extremely rude! She insisted I had not prepaid my order and basically insinuated that I was lying. She said I had only paid the deposit despite the receipt I showed her that said I had prepaid everything. She demanded another card, and when my son told her to please stop being rude,she threatened to kick him out of the building. I called UHaul Coustomer Service where Darlene tried to explain that I had prepaid. The lady at Texaco wasn't buying it. When I offered to give her my 2nd piece of identification, my teacher ID, she said she had to call my school to ensure I had not given her a false number. I have NEVER dealt with anyone so rude in my 57 years on earth. She refused to give us her name. This is just a small example of the rudeness she exhibited today. I would definitely NOT recommend this location ever. Extremely frustrating and disappoint...definitely not someone or a place you would want representing UHaul. Please review the notes for further details of the absurd and rude behavior from this establishment. My express checkout took over 30 minutes.

Stewart P. le

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Le client n'a pas laissé de commentaire.

wanda W. le

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truck was dirty from homeless person

Paul D. le

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Took a long time to get checked out. Should be quicker. Also I was given a truck that I did not reserve. I had reserved a 10 ft but was told when I got there that it was not available so they gave me a bigger truck than I wanted or needed but at that time I had no choice. Reservations need to be just that. A reservation.

brooks D. le

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Uhaul charged my credit card twice. Like I got two trucks. I should only pay 198$. But instead there trying to make me pay over $400! terrible system.

Linda S. le

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The mileage and gas amount were incorrect when we checked out the truck. We noticed the paperwork was not accurate to what was indicated in the truck. We informed the salesperson and it was adjusted. Just make sure you take a picture of the start and end mileage and gas numbers before driving off and before you pay. Overall, friendly and prompt service.

BOBBY C. le

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Le client n'a pas laissé de commentaire.

ERIKA V. le

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People were nice, however when my husband returned the truck (he put gas in it to make sure it was were it was supposed to be) the lady told him it was not quite where is should be so she said she was going to charge him an extra $5 which he said it was fine. When he got home and gave me the receipt I noticed she charge an extra $13.50 for gas!!

Doug H. le

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Easy check in. Needed $5. worth of gas to satisfy return, and the fill was easy as well.

tanya T. le

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The woman was very rude, couldn't get my order right, it took me at least an hour, i would have to wait while she waited on store Customer s,was not happy!!

edward S. le

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Rented a Car hauler - This was Great - trailered great - brakes were great - Easy to load - best of all was the ability that the trailer fenders were able to tilt away from car to allow for easy access to car. Great experience - Thanks Ed Stevens 770-983-0132

LIBBY B. le

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Le client n'a pas laissé de commentaire.

MINDY M. le

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Le client n'a pas laissé de commentaire.

Tim A. le

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Read the statement i left at the pick up location comments section .... please

Jeffery J. le

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Don't tell customer that u can't do cash and then accept cash Have some that speaks English well. This is the United States of America and English is our language

WILLIAM D. le

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See letter to corporate office......Dump this site!!!!!!!!!!!!!

PERESIA S. le

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Le client n'a pas laissé de commentaire.

Lora C. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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nothing everything was great!

Blake O. le

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Le client n'a pas laissé de commentaire.

robert J. le

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Very nice customer service. Quickly handle the drop off and I'd recommend them.

Lawrence D. le

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No dolly per online order/reservation. Call regional manager, never got a return call.

SCHMIDT W. le

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Le client n'a pas laissé de commentaire.

SHERRY M. le

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Le client n'a pas laissé de commentaire.

Justin J. le

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Le client n'a pas laissé de commentaire.

Alyssa D. le

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Le client n'a pas laissé de commentaire.

JEFF B. le

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The staff that assisted me with all aspects of my U-Haul trailer rental was excellent; very helpful and courteous. I just want to recognize them for a positive rental experience. I do not have any suggestions for improvement.

jodi M. le

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Le client n'a pas laissé de commentaire.

DAWN P. le

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Le client n'a pas laissé de commentaire.

RICHARD C. le

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Le client n'a pas laissé de commentaire.

Heather B. le

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Good Experience

DONALD W. le

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Le client n'a pas laissé de commentaire.

JEFF A. le

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Think there is a short in right taillight? Mentioned it to the lady at Texaco during our pre inspection. Am a satisfied customer they are very courteous and polite there

Cierre C. le

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The clerk at this drop off location was beyond rude and disrespectful. After discussing the cleanliness of the rental truck and disagreeing with the fact that we had left it in a dirty state, the clerk automatically charged our card without our consent. She told us her customer service was terrible, and she threatened to call the police on us. We arrived with 2 customers in front of us. She started to wait on us, and then decided to wait on 5 other customers before approaching us again. This location is NOT professional by any means and should not be used as a drop off location ever again.

ROBIN S. le

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Owner was very pleasant and helpful. I have rented from her twice in the last month.

robin S. le

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Le client n'a pas laissé de commentaire.

GARRETT H. le

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Le client n'a pas laissé de commentaire.

charles G. le

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Le client n'a pas laissé de commentaire.

DONALD MICHAEL R. le

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Le client n'a pas laissé de commentaire.

JEAN M. le

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Le client n'a pas laissé de commentaire.

Jean M. le

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Le client n'a pas laissé de commentaire.

ANTHONY W. le

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I use u haul all the time, and have never had such a bad experience. I thought I could make it back to the location I rent ed from apparently if you can't you get charged double. So I will no longer be using u haul.

JOHN T. le

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Le client n'a pas laissé de commentaire.

KIMBERLY VALISA H. le

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Le client n'a pas laissé de commentaire.

LISA N. le

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Le client n'a pas laissé de commentaire.

patricia K. le

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Le client n'a pas laissé de commentaire.

PATRICK E. le

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Le client n'a pas laissé de commentaire.

Josh B. le

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Le client n'a pas laissé de commentaire.

Bill S. le

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Great service will use again

charles G. le

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Great toll free reservation experience and solid equipment. I highly recommend Uhaul

TOM O. le

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Le client n'a pas laissé de commentaire.

KRISTIE H. le

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I rented a 9x12 closed trailer, my main concern is that I am a woman, I am 40 yrs old and could not pick thos heavy trailer up off the ground to put it on the ball of the truck. I have never seen a trailer this size without a jack stand on it. If the men had not been in the store to help me I would have never been able to get the trailer on or off the truck

KATHY B. le

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Le client n'a pas laissé de commentaire.

CHRISTINE D. le

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The lady who received the truck was nasty, and immediately started accusing us of damaging the truck, before she even said hello. She was not very pleasant at all...I will not recommend this location.

LOIS H. le

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The woman who waited on me treated me with hostility, disrespect, and rudeness.

TOM H. le

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Person receiving was not customer friendly.