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MICHAEL R
Customer Reviews for The Bargain Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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To begin with the location from which I rented the truck was unable to access the U-haul computer system. I was forced to walk through the entire rental process on my phone which took an hour even with the rental staff's help! As if that's not bad enough, I knew I'd be driving on a toll road and asked if I should bring my transponder to automatically pay tolls. I was told U-haul would simply charge the tolls to my credit card WITH NO PENALTY FEE. I just received a bill from U-haul for the cost of tolls, $9.84, PLUS $14 IN ADMIN FEES. This is outrageous! Way to take advantage of your customers...I will NOT be using U-haul in the future. And I WILL be posting this on the rental location's Google reviews.
Lori KIt took them about 35 minutes to rent me a trailer and then they also had to call to make sure they understood a few things before they continued.
RICHARD Svery friendly ladies who run this location
UNMESH PThe lady that checked on trailer in was very helpful
LEONARD BSuper nice and knowledgeable staff, will use again!
RACHEL LLess expensive
matthew SA great, out of the way location for people needing to rent a short term means to transport their cargo. Friendly and helpful staff.
GEORGE LVery nice and querist folks to deal with
Ellis PThe ladies are nice, but they are still learning the UHaul software. I think the experience here will be better as time goes by.
Dallas BThe location was not very inviting or easy to navigate , i needed assistance due to health issues and the personnel at the store had absolutely no idea how to unhitch the trailer i did not know this was a requirement of uhaul .it would be very helpful if employees were knowledgeable on hitchs and trailers to assist customers in the future
Jaelynn BIt was easy and convenient, thank you!
Joanne BThe personnel there did not know what they were doing. My rental was turned in on Monday and not recorded as returned until Wednesday. It took almost 30 Minutes to turn in my vehicle because the young lady did not know what she was doing.
William GMake getting the key easier cause service sucks out there
Steven SEasy and seamless all the way around
Scott NMy rate per mile was supposed to 0,19 cent. But I was charged 89 cent per mile. I was told my rate would be 19 cents a mile
TERESA JThe online/phone app rental process was truly a nightmare. The app could not find my location at all, even used a 2nd phone and app still didn't work. I was able to go through the process using the web browser of my phone. It took over 30 minutes to get the keys for the truck. Once that was done the key didn't work in the ignition, I had to wiggle the key for a few minutes to get the key to turn. The truck worked as expected but we did realize that the passenger door does not open from the inside once we got to our destination. I had to open from the outside. I think both the ignition and passenger door need to be checked and fixed. The return process was a bit easier but time consuming and I still was unable to use the app to do the return process.
Amanda CI loved the ease of using this location at Bargain Barn in Willow Spring. I was able to bring the unwanted items I wanted to donate to the Bargain Barn instead of making another trip to somewhere else. The ladies that helped me on the first day and the young man that helped me on the second day were all very nice and polite and I appreciated them all. I'd definitely come back to rent from them.
JAMIE PKind lady
ryan chave hard time to check out the Truck and then they put wrong truck on my receipt. when I return the truck, put wrong mileage on my receipt and change my credit card more than usage. It was a horrible experience.
akhtar mWe used this service to pick up a table since we do not own a truck, but I have to say I am pretty disappointed. No one was ever available on the live chat, so had the local store not been open for us to get the keys, we would have been out of luck. In addition, the company is very very greedy with their charges. They charge $1,19 per mile driven and expect you to fill up the gas. The gas makes sense but over a dollar per mile is insane. Very disappointing. For less that 40 miles of driving and a 3 hour rental our total cost was about $110. So they say the flat rate is $19,99 or $29,99 but expect to pay quadruple that and don't bet on getting any equipment or help unless you want to pay much more. We didn't even use equipment. I will not be using this service again with these prices and poor live chat customer support.
Hannah MGreat service. Owner was so helpful and polite and it was an easy pickup
Rebecca OA++++++ 1 000 % great location, friendly staff, accommodating and thorough.
William STotal surprise! They came out and made sure I was taken care of!
Michael SI recently had the pleasure of using the U-haul truck pick-up service at The Bargain Barn located at 2895 Hwy 42, Willow Spring, NC 27592, and I must say, the experience was nothing short of outstanding! From the moment I entered the location, I was greeted with a warm and welcoming atmosphere. The lady at the front desk was the epitome of professionalism and courtesy. Her politeness truly stood out, making me feel at ease instantly. Throughout the process, she was attentive, ensuring I understood every detail and answering any questions I had with patience and clarity. What could have been a potentially stressful and tedious task turned into a smooth and hassle-free experience, primarily due to her exemplary customer service. It's evident that this location prioritizes its customers, ensuring that they leave satisfied and well-taken care of. I would wholeheartedly recommend the U-haul service at The Bargain Barn to anyone in need. Their combination of top-notch equipment and stellar customer service truly sets them apart. If you're in the area and require a U-haul service, do yourself a favor and visit this location - you won't be disappointed!
Duran MVery friendly and helpful, will do business here again
Bryan GTry to scam me 39 on a 19,99 truck rental plus 75 insurance plus ,plus , and extremely Rude , vaginitis barn NC
Monte HEven though it took Uhaul three shots to get me a good drop off location, the staff was nice and helpful. It was just significantly further the my original choice.
whited jYou have to change the Hours of operation they open at (11 am) ,I was there to pick up my equipment on Sunday 10. am bud they open at 11 am wasn't their foul They have that posted and think that Uhaul doesn't have the correct hours of operations
felipe bOnline process was easy. The location is convenient to me & check-in was quick. The lady told me where to drop the keys when I was done. I would recommend this U-haul location.
Wanda MGreat experience! Moving is so stressful and they made this part of it easy as pie, in and out. Truly appreciated!
Deborah DThe lady was very helpful
Mae BEquipment should have been inspected for tire damage and faulty lights prior to me picking up.
Ronald SBargain Barn was staffed with friendly, knowledgeable, and helpful folks. They were very patient explaining how the rental process worked even though they were busy most of the time. They helped me out with a problem when UHaul attempted to overcharge me for gas when I got my bill the next day. When I picked up the truck it had a quarter tank of gas and that's what it had when I dropped it off but for some reason when I got the bill, UHaul was showing the fuel gauge at 1/16th full which was wrong. When I called Bargain Barn, they looked at the gauge in the truck again (and even took a picture of it) and confirmed to UHaul that it was at 1/4 tank so UHaul refunded me nearly $80 that they had overcharged me for.
Rolf GWonderful experience
Brittany RLaura is a rock star!
Carrie PRented on Friday told them need one day or two days. Said I could return and if only one day used I would be credited back for second day. I did return on Saturday in which was only one day rental, but business said they wouldn't credit back my second day. I want my one day credited back because I only used one day but charged me two day rental.
Garry CCustomer Service is awful… I would never go there anymore.
Samuel BMy reservation was moved and they added services I didn't request. Truck was dirty from the inside and when I went to connect the car trailer no one came to double check it was well connected.
Samuel BHelpful staff and Great Experience
Michelle SFacility was a little full with UHAUL trucks and trailers which made it a little difficult to maneuver to park the 6x12 trailer.
Jack AI ordered 1/2 dozen moving pads but they were not on the truck when I picked it up at night. I contacted Bargain Barn but they never replied
Steven Sthey have number of very large potholes throughout the driving areas
Steven SI think the person deliberately tried to short me 2 blankets. she claimed I only rented 10, come on 10? do you rent in bunches of 10? what she was relying on was I wouldn't count them and she could pocket 2.
Scott JVery friendly and helpful
Thomas H