Customer Reviews for The Bargain Barn
(U-Haul Neighborhood Dealer)

294 évaluations

2895 Hwy 42   Willow Spring, NC 27592

(919) 552-8016

Heures d’ouverture

  • Mon-Sun: 10:30 am–5 pm

Services dans cet établissement :

Pour nous contacter

(919) 552-8016

2895 Hwy 42
Willow Spring, NC 27592

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 10:30 am–5 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Kind lady

ryan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick S. 
Évaluation :
1

have hard time to check out the Truck and then they put wrong truck on my receipt. when I return the truck, put wrong mileage on my receipt and change my credit card more than usage. It was a horrible experience.

akhtar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joan W. 
Évaluation :
5

We used this service to pick up a table since we do not own a truck, but I have to say I am pretty disappointed. No one was ever available on the live chat, so had the local store not been open for us to get the keys, we would have been out of luck. In addition, the company is very very greedy with their charges. They charge $1,19 per mile driven and expect you to fill up the gas. The gas makes sense but over a dollar per mile is insane. Very disappointing. For less that 40 miles of driving and a 3 hour rental our total cost was about $110. So they say the flat rate is $19,99 or $29,99 but expect to pay quadruple that and don't bet on getting any equipment or help unless you want to pay much more. We didn't even use equipment. I will not be using this service again with these prices and poor live chat customer support.

Hannah M. 
Évaluation :
5

Great service. Owner was so helpful and polite and it was an easy pickup

Rebecca O. 
Évaluation :
5

A++++++ 1 000 % great location, friendly staff, accommodating and thorough.

William S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irving G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey R. 
Évaluation :
5

Total surprise! They came out and made sure I was taken care of!

Michael S. 
Évaluation :
5

I recently had the pleasure of using the U-haul truck pick-up service at The Bargain Barn located at 2895 Hwy 42, Willow Spring, NC 27592, and I must say, the experience was nothing short of outstanding! From the moment I entered the location, I was greeted with a warm and welcoming atmosphere. The lady at the front desk was the epitome of professionalism and courtesy. Her politeness truly stood out, making me feel at ease instantly. Throughout the process, she was attentive, ensuring I understood every detail and answering any questions I had with patience and clarity. What could have been a potentially stressful and tedious task turned into a smooth and hassle-free experience, primarily due to her exemplary customer service. It's evident that this location prioritizes its customers, ensuring that they leave satisfied and well-taken care of. I would wholeheartedly recommend the U-haul service at The Bargain Barn to anyone in need. Their combination of top-notch equipment and stellar customer service truly sets them apart. If you're in the area and require a U-haul service, do yourself a favor and visit this location â€" you won't be disappointed!

Duran M. 
Évaluation :
5

Very friendly and helpful, will do business here again

Bryan G. 
Évaluation :
1

Try to scam me 39 on a 19,99 truck rental plus 75 insurance plus ,plus , and extremely Rude , vaginitis barn NC

Monte H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny T. 
Évaluation :
5

Even though it took Uhaul three shots to get me a good drop off location, the staff was nice and helpful. It was just significantly further the my original choice.

whited J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

You have to change the Hours of operation they open at (11 am) ,I was there to pick up my equipment on Sunday 10. am bud they open at 11 am wasn't their foul They have that posted and think that Uhaul doesn't have the correct hours of operations

felipe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Online process was easy. The location is convenient to me & check-in was quick. The lady told me where to drop the keys when I was done. I would recommend this U-haul location.

Wanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie G. 
Évaluation :
5

Great experience! Moving is so stressful and they made this part of it easy as pie, in and out. Truly appreciated!

Deborah D. 
Évaluation :
4

The lady was very helpful

Mae B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin S. 
Évaluation :
2

Equipment should have been inspected for tire damage and faulty lights prior to me picking up.

Ronald S. 
Évaluation :
4

Bargain Barn was staffed with friendly, knowledgeable, and helpful folks. They were very patient explaining how the rental process worked even though they were busy most of the time. They helped me out with a problem when UHaul attempted to overcharge me for gas when I got my bill the next day. When I picked up the truck it had a quarter tank of gas and that's what it had when I dropped it off but for some reason when I got the bill, UHaul was showing the fuel gauge at 1/16th full which was wrong. When I called Bargain Barn, they looked at the gauge in the truck again (and even took a picture of it) and confirmed to UHaul that it was at 1/4 tank so UHaul refunded me nearly $80 that they had overcharged me for.

Rolf G. 
Évaluation :
5

Wonderful experience

Brittany R. 
Évaluation :
5

Laura is a rock star!

Carrie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
2

Rented on Friday told them need one day or two days. Said I could return and if only one day used I would be credited back for second day. I did return on Saturday in which was only one day rental, but business said they wouldn't credit back my second day. I want my one day credited back because I only used one day but charged me two day rental.

Garry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin R. 
Évaluation :
1

Customer Service is awful… I would never go there anymore.

Samuel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stephen S. 
Évaluation :
1

My reservation was moved and they added services I didn't request. Truck was dirty from the inside and when I went to connect the car trailer no one came to double check it was well connected.

Samuel B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Helpful staff and Great Experience

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID Y. 
Évaluation :
5

Facility was a little full with UHAUL trucks and trailers which made it a little difficult to maneuver to park the 6x12 trailer.

Jack A. 
Évaluation :
4

I ordered 1/2 dozen moving pads but they were not on the truck when I picked it up at night. I contacted Bargain Barn but they never replied

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry J. 
Évaluation :
4

they have number of very large potholes throughout the driving areas

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
1

I think the person deliberately tried to short me 2 blankets. she claimed I only rented 10, come on 10? do you rent in bunches of 10? what she was relying on was I wouldn't count them and she could pocket 2.

Scott J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Very friendly and helpful

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozlyn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
3

Realize that this store does not open until 10 am. If you need to pick up before 10, you need to do it on your cell phone. Find out how to do it before pick up day. U-Haul customer service reps will transfer you to scheduling, or they simply disconnect your call. I spent nearly 1hour on hold when I tried to pick up my truck at 8:30 as I was told that it would be ready. Fortunately, we were able to find the business owner's phone number, and she talked us through the I-Phone process. She told us that her store should never have been scheduled for pick up before 10 am. You are wasting your time trying to phone U-Haul in the morning. You simply are put on hold or disconnected. Once I got the truck, the gas tank was not full. I had to go to a gas station and pump $121 of gas before I started my packing. This was balanced out at drop off, but it added another 15 minutes to the delay of more than an hour. Not a very good start to my experience.

Frederick H. 
Évaluation :
2

Tha associate charge me 60 miles more than the distance after I told him that was too many miles. I told them that I would pick a drop off destination but they choose one so the place I took it to wouldn't except it. I had three bad experiences with three of your Charlotte drop off locations.

Micah L. 
Évaluation :
5

Staff was very friendly and helpful.

John F. 
Évaluation :
1

I filed a complaint for reimbursement. Haven't heard anything! Very disappointed

Mehmet C. 
Évaluation :
4

Make sure the owners know how to operate the hitch assembly. We had serious issues and almost had a severe crash. The location staff was amazing and helpful but the trailer was not 100 %. The hitch clamp was damaged and failed.

Brian P. 
Évaluation :
4

Keep doing what you are doing. Service has always been excellent at U-Haul. Thank you!

Thomas O. 
Évaluation :
5

This was by far an excellent experience that I would use this location and highly recommend. Thank you for being great help. Kindness and courtesy is here.

Mark A. 
Évaluation :
5

Rien

Donna L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

The service is always top notch!

mike G. 
Évaluation :
5

Customer service was excellent. The lady at the Bargain Barn went above and beyond we here customer service skills. Super kind and her shop is pretty great too. Merci

Destiny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence L. 
Évaluation :
5

Great U-haul location. Friendly staff. Easy pickup.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
1

Was very disappointed and would not use uhaul if this is the place I'm referred to. I checked into using a Penske truck and should have. Sure wasn't worth the price. Personnel wasn't even on the property

Cherry I. 
Évaluation :
3

Staff at this location was busy with Thrift and consignment merchandise. We were told to drop it on the lot and would send email when they had a chance to check it in

warren C. 
Évaluation :
5

Conveniently located and easy process.

Brian B. 
Évaluation :
5

I would suggest to not rent out a vehicle that hasn't been cleaned. She did the best she could and put air freshener in. Not her fault it was rented back to back. I know from now own not to rent a van always rented a truck before but not available. Overall I had a great experience.

Christy J. 
Évaluation :
4

The truck was dirty with food crumbs, dirt, etc. Other than that, everything was good.

Rebecca W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham L. 
Évaluation :
5

Keep being on time was good for me

ervin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW DOUGLAS Y. 
Évaluation :
5

Very good experience. Trailer was in excellent condition with new tires. It worked perfectly for the job at hand. Location was very easy to deal with and I will use them again. I liked being able to self-check in before my trip. I was able to get the needed ball for my truck before getting to the location as the one I had was unknowningly not rated high enough.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
2

6x12 cargo trailer that we rented was found to have a non working tail light , after we hooked up , the pleasant young lady who assisted us offered another trailer , but I told her that I would check the tail light and replace the bulb with one I had , instead of unhooking from that trailer and hooking to another ! When I pulled the tail light housing from the trailer , we found that the wire was disconnected , and the light worked when I reconnected the plug ! As I got ready to leave the rental yard , I noticed that one of the 4 tires looked soft , and when I checked it with my tire pressure guage , it only had 25 lbs. of pressure , which is half of what it should have ! I asked if they had an air compressor and they spent 30 minutes looking for one , but didn't find it ! They then told me that I would have to switch to a different trailer , which I did , after checking the pressure on it's tires ! The process of picking up this trailer was over an hour long , and I was the only customer there at that time . This is totally unacceptable , and I hope there is a place to review my drop off experience , because that was unacceptable as well !

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth M. 
Non les évaluations ont été soumises pour cet établissement.

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