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VINCENT G
Customer Reviews for The Crazy Book Lady
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Have used this location multiple times & will continue to whenever it is available for my needs. The bookstore owner is always friendly & helpful with hooking up the uhual trailer & everything is always ready for us when we arrive. 5 stars!
Janice BEasy in and out!
Melissa tAll good. Received and returned truck without any issues.
Vadym KGOOD SERVICE,
Angel LGood experience
MARK GNothing it was great. We love the crazy book lady!
Rachel HVery friendly.
RICHARD SThe young man who helped us was great. He made sure that our truck would be powerful enough to haul my daughter's car. He took us step by step on how to secure the tow dolly to our truck, and how to secure her car onto the dolly. He was polite and knowledgeable. Get location! We will definitely be back if we ever have to haul anything again.
Tandi WUHaul oved my location to pick up my truck 2 times. When I got to the final location they did not have the appliance dolly that I had reserved. I had to call around to other locations to find the dolly. There was no help offered to find the dolly by the Crazy Book Lady.
Phillip AUsed 2 times now and they are great!
Todd HThis location was great and the staff was very professional.
Heather KAs easy as it gets!
Roy HGreat customer service. Easy to deal with.
Douglas HTransaction was completed before scheduled pickup time and rental was completed without incident. Attendant was professional and organized.
Jonathan CShe and her staff are very professional, espouse customer service attitude which we loved.
Femi KThe day before I was to pick up our 20 foot Uhaul, I was notified that the location I made my reservation at- which was a mile from my house- did not have the truck size I wanted and I had to drive 30 MINUTES out of my way to to Acworth to pick up a 20 foot truck. I had made that reservation at the location near my house (Old Hwy 41 in Kennesaw) over a month in advance. There was absolutely NO REASON why I should have been inconvenienced in this way. You all had plenty of opportunity to get my truck ready at the location I originally chose. This is, of course, not the fault of the Acworth location in any way, and the lady helping me check out there was very polite and knowledgeable. and got us on our way quickly.
jill vBest place to rent from ever!
Sharde BQuick check out. Like the integration of digital photos to expedite the check out process.
James BRachel strap wheel tie downs were in need of service. Safety chains need to be more universal. Other than that unit preformed lime a champ.
Scott BThe van was very dirty covered in dirt and pet hair. Took me two hours to clean it .i drove it through a car wash twice . I sent pictures to cooperate with no response.
Stephen ZGreat service
Paul KThis is my neighborhood uhaul location
Michael DThe store attendant was very pleasant in working with us, appreciated the service rendered.
FEMI KAwesome service at a great price! I was looking for something quick and easy, and Stacy and her team were fast, efficient and helpful! Thank you so much!
Mark LThe check in process took a bit of time.
Christa RThe check-in process at return of the rental was confusing and inadequate. The store clerk was busy with another customer, so check-in process was not completed by the store clerk. The rental equipment was clean on the inside, but not well maintained on the outside.
Daniel DThe inside of the truck looked like someone moved a construction site. The floor was cover in dirt. I swept it out but it was still dirty and dusty so I had lay my own blankets down to keep my stuff from getting dirty.
Christina AGreat friendly people and they have what you need
Christopher BI'm extremely satisfied with service. Attendant was very professional.
Kwaku BVery helpful and friendly. Excellent customer service !
TERI AAucun
Rodrig JBrian and the other gentleman were very courteous and efficient. Will rent from this location again Kevin Owens
Kevin Opick up was fast and easy and the lady handling the transaction was pleasant and professional
Joel MTook me a while to get verified at 8am - you needed to call another contact - and this could have been done in advance if I had known about it. A 'Get ready for your rental' email 48 hours out would have been really helpful.
Robert HA+
Mary AChecked me out quick with friendly service
William SCrazy Book Lady has a HUGE parking area making pickup and drop off easy and they are fast response. This is always my first choice in our area!
Danny aExcellent service à la clientèle. Accessing the location and trailer was easy. Employee connected it to my hitch and tested brake lights and signals were working. Would definitely use their services again!
John GThe Owner of the crazy Book lady is awesome to deal with, extremely friendly prompt courteous service.
James RGreat! Thank you!
Travis PBook Lady is always great and happy to help. Ease of return was terrific.
Michael WStacey runs a very nice operation. Her customer support is by far the best that i've ever had with uhaul. Keep up the excellent work.
Steve DThe truck is no good to old and have hard bake and wells
Carlos VThe inside of the cargo van looked like it was 10 years old, but it only had 28 000 miles. The lack of cleanliness was not the fault of this location. I had a good experience at this location.
Ward PVery helpful and friendly
Herman RExcellent service and nice equipment
Teddy BGreat service
Jesse HAmazing service from the lady that did the rental . She went above and beyond what she had to do with a great attitude and great customer service. Just an amazing experience with this location and the lady running it . Oh and go check all the books great selection and service !!
angela cExperience was seamless and very convenient. I will definitely recommend Crazy Book Lady to others and will continue to use them for my U-Haul rentals.
SUSAN W