Customer Reviews for The Detail Shop
(Concessionnaire U-Haul dans le voisinage)

144 évaluations

3875 W Main St Rd   Batavia, NY 14020

(585) 300-4059

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 11h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(585) 300-4059

3875 W Main St Rd
Batavia, NY 14020

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 11h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Please don't put a speed restricted device on the engine. I didn't feel safe when i had to pass someone on the thruway. I obeyed traffic laws. Merci.

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINSCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Nothing. They were great.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

The phone check-in really helped. My only complaint is the location was 15 miles from my original order, which caused more mileage. Not Detail Shop's fault, but an inconvenience and extra expense just the same.

Mark R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANA JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKC H. 
Évaluation :
3

I reserved a 15 foot truck. UHual called me to say that I could have the 17 foot truck for the same price since the shop did not have the 15 available. I was happy until I received the truck. The truck was filled with dirt, hangers and someones coat which Inhad to clean out myself. It also had a dolly and blankets which I had not reserved and did not want to pay for. I was charged for these items simply because they were left on the dirty truck.

DAVIDJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALDJAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESWESLEY W. 
Évaluation :
5

It drove so smoothly

Louis S. 
Évaluation :
5

The Detail Shop took care of me and would highly recommend them

SHAWNP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERSUSAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONIJEANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIEANNE M. 
Évaluation :
5

Customer service from knowledgeable staff was awesome, they provided me with the best options to make my task easier!

LINDSAYA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Had technical difficulties with the mobile check in and James went out of his way outside of his office hours to make sure we still got out truck.

JESSICACATHERINE P. 
Évaluation :
5

More available units if possible

GREGORYG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANN G. 
Évaluation :
5

The guys at the Detail Shop were great and easy to work with.

VALERIEGAUTIERI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIELYNN B. 
Évaluation :
5

Great people there to handle your needs

ROCCOG C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHSHAWN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
1

Tech never hooked up or checked lights which caused me to be pulled over. They billed me for two days when I had it less than 24hrs.

DARRELLLAVERNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madison G. 
Évaluation :
5

Have.a pickup location that is closer. I had to drive an hour to pick up the trailer.

Twyla Z. 
Évaluation :
5

Julie was the best of the best, was able to cancel and reschedule with no problems, truck was ready when I needed it, and was able to complete a very crazy and hectic three week moving project with no problems thanks to her expertise assistance...5 stars plus 5 more! See that that girl gets a raise, please!

STEPHENH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTPATRICK D. 
Évaluation :
4

It would be nice to get a senior discount.

DEANNA L. 
Évaluation :
3

Check the trucks make sure they are clean truck was dirty in backend we cleaned and broken glass on ramp and glass in box . Make sure you take pics before and after to cya

HARRYE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betsy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVANUSA JR C. 
Évaluation :
1

My friend rented this for me for 2days and put it on his debit card I then added my debit card for two more days he was charged twice and also me on my card.explane that

WILLIAM D. 
Évaluation :
5

Everything was okie dokie, will use them again I am sure!

STEPHENH C. 
Évaluation :
5

Picking up a u-haul with mobile pick up sucks, it takes a lot of taking pictures and the pictures not being accepted. Make sure you arrive at least an hour early to be able to leave with your truck on time. I had a problem getting the lock off to get my key, u-haul needs to change the lever thing on the locks, I was so upset after being there over an hour and 45 minutes trying to just get my truck. The man who works at, runs or operates The Detail Shop with light brown hair and glasses was pretty awesome because he came to the shop, (assuming it was probably his day off (Sunday, shop is closed), and in seconds got the lock off (and was friendly, professional and a savior today. He said many of the locks don't open easily, and it a trick with the lever you push after entering the combo. My recommendation is get your truck from a dealer directly, skip the mobile pick up and avoid the annoyance. If it weren't for the guy coming to my rescue today, I definitely wouldn't give a good rating this time about u-haul.

Amy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENMORRIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

S.O.

LURANDOR M. 
Évaluation :
5

You had to slam driver's door just to get it closed

Deanna L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMJ JR S. 
Évaluation :
1

Interior of the store was cluttered and dirty. The piles of clutter were covered in dust. The staff did not wear masks or maintain social distancing and did not ask the other customers in the store to either. When hooking up the trailer to my car, the employee kept standing uncomfortably close to me while unmasked. When I dropped off the trailer, the receiving employee informed me that it was not properly hooked up to my trailer.

Ryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELDAVID W. 
Évaluation :
5

Wonderful people to work with!

Ralph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESA M. 
Évaluation :
5

Fantastic service by the team, very flexible to my needs that changed more than once owing to weather.

MICHAEL W. 
Évaluation :
4

Huge inventory of equipment

JOHN B. 
Évaluation :
2

There was a glass in the passenger cup holder from a previous renter that had a yellow liquid in it. We chose to think it was Mountain Dew. There were also some coins left in the center console. In this era of Coronavirus, it was disturbing. The van itself was adequate to the task. In addition, I used your app to add a day to the original one day rental and was apparently charged for three days? Or I was charged for a full tank when I used less than two or three gallons. Either way, the jump from 46,23 $ to 111,47 $ for an extra 24 hours was a surprise and I have no invoice or detail to know what the extra charges are for. The only positive is the person who processed my rental when I came in. She was pleasant and professional.

Deborah C. 
Évaluation :
5

Friendly staff and great service

Donald J. 
Évaluation :
5

The trailer I got the hitch was broken and wasn't up to standards so I couldn't even use it I had to take it back and still had to pay full price for 1 hour I won't rent again

JOANNEK H. 
Évaluation :
5

I locked something in the van and they opened it for me after hours on a weekend

Matthew L. 
Évaluation :
5

.

GABRIEL N. 
Évaluation :
5

Customer service is second to none! Met me after hours to make sure I had my U-Haul!

Michelle B. 
Évaluation :
4

Sir/Madam: Excellent service out and in; equipment was new; excellent value. Chip

JOHNT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICAMARIE W. 
Évaluation :
5

Rien

LARRY H. 
Évaluation :
5

This was an excellent customer service at this location.

KEITHPHILIP JR O. 
Évaluation :
4

I couldn't read the bill and I would like to have a better copy of the building understand the bill

JOHNOLIVER T. 
Évaluation :
1

The person giving out the keys to the truck should have to look it over also before letting someone drive away.

JASONMICHAEL A. 
Évaluation :
5

I screwed up on the on line paper work. my fault. The office lady was able to straighten it out. and all went well. Good job Batavia U Haul.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

The equipment was basic and not suitable for 1 600 mile trip. Older vehicle with no cruise control. Made for painful driving with hip and leg pain. This truck would of been suitable for local moves.

TIMOTHY S. 
Évaluation :
1

The owner is disorganized and doesn't explain the charges. I feel I was cheating from my deposit. I will never us uhaul again. I also felt unsafe driving that truck

RICHARDJOHN JR L. 
Évaluation :
4

You sent me 60 miles from my house to pick up my trailer at this location. There's nothing to love above that experience, especially considering the extra expense to me in both time and money. No break on the price. No effort to move the equipment closer to me.

Scott B. 
Évaluation :
3

I booked the vehicle within an hour of picking up, so while it was not cleaned, I can hardly blame them. It just needed to be sanitized, which they gave me wipes to do it myself...odd. The dried coffee spills in the cup holders were a little gross and the dust. I can't fault them much b/c of not giving them much time. Rental and return went completely fine and the woman that helped me was very courteous and helpful.

PHILLIPL P. 
Évaluation :
3

The touchless pickup did not work. Standing right in front of the location, the app told me I was not at the location, and wouldn't allow me to continue. (It did tell me the address where I was ....it was exactly where I was standing) Had to go inside and complete Cc and license all over again. Technology is useless.

Christopher M. 
Évaluation :
3

1. lites did not work when plugged into vehicle. 2. appt. was for 8 AM, waited till 9 for someone to arrive to do paperwork 3. Charged for insurance i did not authorize, this fee needs to be refunded to my credit card 4. trailer full of snow and i needed to brush it off b4 transport

Dan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYROY S. 
Évaluation :
5

James (owner) will walk you through reserving the truck you need. Very friendly and answeres all questions. Have many vehicles on the lot to choose from.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey F. 
Évaluation :
3

Again, the staff were excellent and very helpful. Cluttered location but nothing that would stop us from recommending this location or using them in the future.

John L. 
Évaluation :
5

Everything was real good

SUZANNEM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine O. 
Évaluation :
5

great service

Gail C. 
Évaluation :
5

Tight parking lot v but overall was good.

Zackery H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RJ II S. 
Évaluation :
5

The inside of the truck and storage were very clean. The outside was clean as well.

LEOM H. 
Évaluation :
5

Nothing...James Gayton is an absolute Godsend! U-Haul seriously needs to consider cloning him because his customer service skills are second to none. I will DEFINITELY be using his Batavia, NY location again in March for my second trip to Texas. THANK YOU, JAMES!!!

Colleen G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARKTHOMAS P. 
Évaluation :
1

When I got there the tried changing price. Because I showed up 10 mins earlier than appt they tried charging me for 2 days when I only needed for 6 hours. My phone died while driving GPS. Bought a charger and the charger ports in vehicle did not work. Back of box truck was dirty . I paid 130 $ for a 20$ truck rental and a 50$ tow dolly. I only drove 20 miles over the free 30 . @ 0,79 cents a mile. And I filled tank even though I left with 3/4. They changed there prices after I already talked to uhaul on the phone. And verified a different price. And they charged 175 on my card before I even left. If I was not paying attention they would had gotten me for way more. When I first arrived they tried charging me a one way price of 90 to rent box truck. Knowing I was bringing it back. I feel they have done this to others. And they may be scamming people.

Jared B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

You seriously need to consider cloning James Gayton!!! I'm 50 years old and have never experienced customer service on this level. He is in a class all his own. Have already told many people to use this location because he is simply A-1 grade which is a rarity in today's world. THANK YOU, JAMES!!!

Colleen G. 
Évaluation :
5

Everything was fine and worked well for what we wanted to accomplish

RANDALLS C. 
Évaluation :
5

Always friendly and good people

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYEDWARD E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas G. 
Non les évaluations ont été soumises pour cet établissement.

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