Customer Reviews for The Detail Shop
(U-Haul Neighborhood Dealer)

230 évaluations

3875 W Main St Rd   Batavia, NY 14020

(585) 300-4059

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 11 h am à 3 h pm

Services dans cet établissement :

Pour nous contacter

(585) 300-4059

3875 W Main St Rd
Batavia, NY 14020

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 5 h pm
  • Dimanche
    De 11 h am à 3 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

The app for returning the truck after hours was very, very slow......it over 20 min. to complete.

Claude B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia L. 
Évaluation :
4

The gentleman behind the counter was working alone detailing cars and everything else. Although he was busy he never lost his cool. He performed his duties with a friendly professional attitude. I would definitely rent from him again.

Pawnee M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
3

Not charge a customer double.

AMBER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore C. 
Évaluation :
5

Drop off was the most I was waiting for the location was helpful and nice

MATTHEW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN N. 
Évaluation :
5

Julie was great to work with.

colton C. 
Évaluation :
2

Trailer not clean, employee was very nice and helpful which was the only saving grace. Trailer was garbage, once filled I had to keep it connected because there was no "stand" for the hitch, really made my plans more difficult. Connector kept coming loose as well.

Fred B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
5

I dealt with the owner James, he was very polite and helped me with everything I needed.

molly C. 
Évaluation :
5

Nothing, it was excellent !! I was called to be sure I was coming , I was helped through the check in process, he made it so easy. Very happy with my experience!!

Debra N. 
Évaluation :
5

Nothing,the owner was spot on and came in on a Holiday to help me out as there was a last minute time frame that I had to pick a item up or lose the sale. I appreciate what he did for me.

DENNISSCOTLAND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethanne N. 
Évaluation :
5

Nothing was great

Bethanne N. 
Évaluation :
4

nothing

RICHARD W. 
Évaluation :
5

Great folks to work with….

James Bouton B. 
Évaluation :
3

Reserved for a location 1/4 mile from home in Depew, NY. Was moved to Batavia, NY, over 30 minute drive each way. Was also offered a free 5x8 trailer because they needed to redistribute. That reservation was moved to a different location 20 minutes the other direction from home. Also, the person that set the reservation for the trailer made it for 2:00am so that when I got there after picking up the truck in Batavia they had cancelled the reservation and the trailer was reserved for someone else. The entire fiasco put me over 2 hours behind on my move.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar A. 
Évaluation :
1

Account wasn't linked to the reservation so I couldn't pick up on time . Got for 1/3 of the time anticipated because I had to rent a different rental truck for the first part of the morning . Awful experience

Julianna L. 
Évaluation :
1

That place is horrible. Broken windows on the outside and just looked dirty. The vehicle had brake fluid leaking and had no breaks. We returned it.

Erin G. 
Évaluation :
1

The pickup store was filthy. They had none of the moving supplies that I ordered online. When I got into the truck there were 2 cracks in the windshield.

Catja B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
5

Shawn was great! We will be back for sure!

lori M. 
Évaluation :
5

The Detail Shop made the drop-off super easy! It was a great relief after the pickup location was not so organized.

Crystal W. 
Évaluation :
2

The truck I was given was having drivability issues that I noticed a mile down the road! I immediately called the Detail Shop and was told that they were aware of the issue and it was supposedly a brake booster issue...but they said it was perfectly safe and wouldn't break down! Well after filling our primary storage unit...we attempted to get to our 2nd storage location but I knew it wouldn't make it that far! I was stuck with half of my belongings in the truck still. I submitted a request to uhaul roadside assistance to tell them what was happening but I didn't need assistance...just need them to give me a safe truck in exchange for the dangerous one the next day to finish storing our stuff. The uhaul representative said she would extend the contract for another day FREE OF ANY CHARGES but I was charged for both days and I disputed it because it was not correct! I haven't been contacted by anyone about the dispute and I need someone to call me to verify that my mother in law's credit card wasn't charged for both days! Please call me at 585-664-3057! Merci!

Tara H. 
Évaluation :
1

Have staff at the location to provide assistance. Provide a clearly designated area to drop off trailers. Clean up the property.

Zachary D. 
Évaluation :
4

Web Site was hard to use. Called location. She helped us tremendously.

Rex E. 
Évaluation :
5

Excellent service!

Kathie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BECKY K. 
Évaluation :
5

I was very impressed with the speed and quality of service. I had rented from Uhaul a few times over the last year and was very happy with how they conducted business and would certainly go there again.

philip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
2

Trailor was very dirty when picked up. Pick up location was different from the one given on my email.

Ted W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
2

I got no help from the employees there when I had to return the trailer. I had to disconnect it myself and drag it to the area where the other trailers were. I could do it, fine, but others might not be able to. And I was given nothing as far as a confirmation or receipt for dropping it off.

Philip Q. 
Évaluation :
1

When I got to the location there was no one there. I had to call a number on the door to have someone come down to let us in and get everything setup and checked out. The whole property was very dirty with old car parts all over and grease everywhere. Overall the whole property was very run down and miskept looking. The girl was very impatient the whole time and clearly didn't want to be there. Not a good impression for U-Hual.

Wilmer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed W. 
Évaluation :
3

Truck had poor brakes, did not stop with any urgency and squealed loudly. Power steering unit also squealed loudly due to low fluid. Hit bump at 55 on thruway truck wobbled horribly almost unable to control for 90 seconds. Maybe 5 mpg. Unsafe truck to rent.

Peter A. 
Évaluation :
5

Friendly customer service and fast responses

Ciera B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bev M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

I've rented uhaul before many times. That was the best experience I've ever had renting and returning. The people at The Detail Shop in Batavia were very kind and down to earth. This time I rented a trailer. By the time I got done checking in to rent, one of the guys had gone out to the parking lot and pulled the trailer by hand over to my truck and had it hooked up by the time “check in” was done. And they were just as pleasant at drop off. I would go back there. Thanks Detail Shop. Kendric

Kendric B. 
Évaluation :
4

Overall good condition but the tire tread was thin and caused concern.

Philip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
3

Personnel friendly. Outside area very junky.

joanne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia G. 
Évaluation :
3

Driver side windshield wiper barely works, and a dolly was in the back. Took up space and I didn't rent one.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BettyLou B. 
Évaluation :
4

Inside of cup holders were a little sticky

Karen F. 
Évaluation :
3

Nothing. Staff was friendly and van had a spotless interior and ran great.

Rocky L. 
Évaluation :
5

Excellent customer service!!! The truck cab and box was very dirty. Just a little cleaning and everything would be perfect. With that said would still rent again . Very pleased ! Outstanding agent !!

Jill P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

I have contacted your office multiple times seeking removal of an incorrect email address from your process. Instead, you have consistently shared someone else's confidential information with a complete stranger even after acknowledging the problem and stating it has been corrected.

DANIEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLANCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H. 
Évaluation :
3

Had I not asked for the tire pressure to be checked, the rental could have been disastrous. The passenger side tires both required significant air. I counted to one thousand eight on both tires as he filled them. How often are the tire pressures checked? It should be before and after each rental in my opinion. I only asked to have the pressure checked due to having a tire with less than 15lbs of pressure the last time I rented a car carrier. Sadly it was about to happen again.

STEVEN ERNEST C. 
Évaluation :
3

Seemed to be more expensive than I remembered

Carina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLELEIGH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
3

Winter weather was a factor in our service... The shop opened late due to winter weather... the truck was snow covered... due to winter weather... when we got to where we were going to use the truck the back doors would not open due to winter weather.... My wish was that since we were scheduled to be there at eight... and the forecast was for winter weather So that is what i did not like but the man who did give us the keys was pleasant... the truck was clean other than the snow and ice that had not been cleared off until we did it... We have not rented a truck in years... so for us to rate service is not fair to the shop... if in the furture we are in need of a truck we will go back to this location... personel were pleasant... and that means alot to us....

ANNAL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
1

The vehicle was not ready when I arrived. I still have yet to receive the $50 that they advertise, saying that if the vehicle is not ready at appointed time that they will give you $50. I was also charged double by accident and sent in a compliant to adjust the bill and haven't heard back from them.

BENJAMINCHARLES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TROYLESTER W. 
Évaluation :
5

James at the detail shop made my visit extremely pleasant, super friendly people and great service.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELEDWARD S. 
Évaluation :
5

It would be nice if the small enclosed trailers were more available. I would rent them alot if they were at the smaller town dealers.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURFRANCIS T. 
Évaluation :
4

Very friendly service

STEPHENL C. 
Évaluation :
4

Was told that the trailer measures 6' x 12', so I figured my tractor would fit..no problem. However was not told that the rear opening of the trailer is 5' (60"). The width of the tires on my tractor is 62". This rendered the trailer useless and I had to return it back to to the rental store. I was not able to move my equipment, so lost my money and time. UHaul should train their schedulers a little better to explain this situation with this type of trailer. This is the first time that I have had a very p experienence with UHaul. Not happy.

Edward F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELYNCAROLE L. 
Évaluation :
5

My moving experience could not have been any easier without the help of James at the Detail Shop. Pickup and drop off of my trailer was easy. The U-haul corporate traffic manager did a good job finding my trailer at a close and convenient location. It was unfortunate that U-haul cannot move trailers between locations, due to manpower shortages, as my local shop is 2 miles from my house and the detail shop was 25 miles away. I will consider U-Haul for all my moving needs. Merci.

JOHNRUSH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Please don't put a speed restricted device on the engine. I didn't feel safe when i had to pass someone on the thruway. I obeyed traffic laws. Merci.

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINSCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Nothing. They were great.

Michael L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

The phone check-in really helped. My only complaint is the location was 15 miles from my original order, which caused more mileage. Not Detail Shop's fault, but an inconvenience and extra expense just the same.

Mark R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANA JR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKC H. 
Évaluation :
3

I reserved a 15 foot truck. UHual called me to say that I could have the 17 foot truck for the same price since the shop did not have the 15 available. I was happy until I received the truck. The truck was filled with dirt, hangers and someones coat which Inhad to clean out myself. It also had a dolly and blankets which I had not reserved and did not want to pay for. I was charged for these items simply because they were left on the dirty truck.

DAVIDJ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALDJAMES S. 
Non les évaluations ont été soumises pour cet établissement.

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