Évaluations des clients The Engine Shop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Engine Shop

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Joseph W. le

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I reserved a trailer for a 10:00am but no one showed up at the location until after 10:30am and still needed another 15+ minutes to complete the check in. I was unable to make an 11am appointment. He did not complete the check in process when I returned the trailer so it was not showing as returned in my online account.. When I went back to check it in using the online process, the app wanted to charge me again. The U-haul web sites were useless on a Samsung tablet and my android phone. The uhaul.com site opens with all the drop down menus open making it impossible to navigate. The link that was sent to my email for this review form just generated an error message until I opened on a desktop PC. My overall experience with U-Haul has been very unpleasant.

Rob M. le

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We had a trailer reserved several weeks in advance at a location near us. The evening before, we received a phone call telling us we would have to drive several miles to a different location for the trailer we reserved. When we picked it up, the U-Haul location was a dump, the trailer was dirty, and no accessories were available, We had to go buy a hitch. And when we asked if we could return it to a closer location, we were told no.

TODD A. le

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He was very nice but opened up a half hour after my pick up time.

ALICE F. le

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Le client n'a pas laissé de commentaire.

Dana R. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Le client n'a pas laissé de commentaire.

Jeff W. le

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Le client n'a pas laissé de commentaire.

Glenn M. le

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Your customer service representatives that helped Terry were pushy to rerun my credit card after I told him not to. one of them cancelled my reservation after I had paid online which casued a two and a half hour delay for me to leave with the truck. I am requesting a refund of some type for that inconvenience .

Robert B. le

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Went way out of my way for pick up. Didn't have enough moving blankets. Got charged for a dolly that they didn't provide.

Casey S. le

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Le client n'a pas laissé de commentaire.

Eldon S. le

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Have equipment in more locations. I had trouble finding a truck in a convenient location.

ALICE F. le

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Put a wheel on the tongue for easier hookup.

Kenneth K. le

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Have the equipment at the location you guaranteed it to be at.

Valerie N. le

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Le client n'a pas laissé de commentaire.

Tim H. le

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Computer update