Everything was good except the wipers were worn out.
CLIFFORD W
Customer Reviews for The Feed Sack
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off location was perfect!
BECKY Tnothing
Steve CProvide pick up truck with 2" ball hitch to pull autohaul trailer. Staff at this location were courteous, helpful and professional to help me rent and assist in the hook up and unhook of the trailer.
Thomas WGreat Customer Service. Second to none. Extremely knowledgeable about the equipment.
Chris FGreat experience doing business with Nate!
Kenneth REverything went smooth. I would highly recommend to anybody
Curt DConvenient location
Benjamin CBack of truck was not clean at pickup But overall was excellent
Robin CThe staff were very helpful and polite.
Franklin DThe pickup area is a little rough, needs grading/smoothing, but otherwise okay. Ckeck in/check out process was very good. Staff very helpful.
Kenneth SThe checkout app no longer works, always freezes up uploading pix. Cannot use it anymore, please fix!
MATTHEW B100 % Perfect! Happy to do business with The Feed Sack/UHaul . Excellent customer service and satisfaction. Will recommend and use services again. Merci.
Kristin TThe car carrier right tail lights were not functioning and the jack was extremely difficult to turn. They were aware of these issues. There was a cell tower problem and I didn't get the text to report problems until later that day. When I dropped off the vehicle I discovered that the paperwork was for a different truck with different mileage. The young people there were very polite but said that management said the broken light would "be alright".
Dona STell the customer which UHaul location accepts 26' foot trucks. Had to go to 2 locations because the first one did not accept trucks.
sarah rIt was a pleasure, 'easy-breezy' to complete the turn-in process!
Alessandro RThe lady behind the counter was excrement helpful. Fortement recommandé!
Mary MGreat place to get a Uhaul. Business owner helped with the hookup and everything.
Anthony GI was switched pickup locations without being told. I found out when I tried to check in. Then on the day of pick up 30 mins prior to pick up I was called and told they didn't have the truck I reserved and had to call to find another location.
Tiffaney DN/A.
Brian SGreat Customer Service!
Jack HProfessional, great service and friendly!!
Tommy WI believe the surge brakes on this trailer were not operating correctly. Possibly partially engaged for the last half of my trip. I've towed the same model trailer on several other occasions without issue. This time I experienced a recurring engine cooling issue. The truck has been given a clean bill of health by an auto shop. The cause is suspected to be the surge brakes on the trailer dragging or not fully releasing.
Benjamin CWas an awesome rental no issues even was able to drop it off at the destination even though they were closed will definitely rent from them again
DANIEL RCounter person was great to deal with!
Mitch RThis was a worn out old trailer guy had to work on lights just to get me going and all the tag light nor the running lights didn't work. Had a blow out on trailer. After waiting 2 hours on interstate. I unloaded car and wife drove it last 50 miles. While I waited another couple hours for repair man. He had wrong tire for old trailer. So he took trailer from me. So I didn't get full use out of equipment wasn't happy with entire experience
JOSEPH DThe Feed Shack personal we're very professional and helpful during this rental. Highly recommended for your next UHaul needs
DAN MLove our Feed Sack Customer Service and Vancleave uhaul is very convenient
April BNothing, the staff at this location far exceeded my expectations and the customer service was outstanding. I would recommend this location to all my friends and family as they are knowledgeable, courteous and always willing to go the extra mile to make sure the customer is satisfied. The staff at this location has set the standard for how to operate a UHaul dealership and UHaul is a better company because of the staff at this location.
john pI was told a drop-off dealer couldn't be located, & to call when I arrived to my destination. I was Put on hold forever, but the young lady was helpful in that I needed to do a survey when trailer was dropped off. Very bad & sad experience. Couldn't find a number to call & I don't want your app on my phone. Hope I don't have to rent from Uhaul again!
john gVery helpful people. Great experience
Robert MNeed to be open longer hours on a Saturday.
William BSuper easy drop off with the U-haul app
MATTHEW BCan't think of anything to improve. Drop off was quick and convenient, and the U-haul app is quick and easy to use. A couple of pixs and answer a few questions and done.
MATTHEW BI reserved my truck via the internet. Within 10 minutes I received a confirmation text. However, the pickup location had changed, it was different than what I was told was good on the internet. I had to drive 30+ additional miles just to pick up the truck. Not good at all. I would not have reserved this vehicle if I hadn't been told it was at the convenient location I had been shown. Poor business practice. All people I came in contact with were very polite and helpful
Edward CThe sales person informed me that someone had tried to steal the exhaust components from the truck. At that time I did not realize what shape the truck was in. The exhaust was extremely loud and deafening inside the cab. Because the exhaust had been cut the check engine light kept coming on. This vehicle should be taken out of service until properly fixed. The pick up and drop off location was fine but U-Haul should not be renting vehicles in that kind if shape.
Jerry SStaff was awesome and unbelievably helpful!!! I will definitely go back to them In the future for all of my rental needs!!! 5 Star Service ⭐️
CURTIS SDrop off was super easy. Backed the trailer into its parking space, unhitched, took a couple of pictures using their checkout app and we were done. Great place and service, didn't have to speak to anyone. Highly recommend U-haul, they made a difficult task very easy!
MATTHEW BThe van was entirely too small for our home, despite the recommended size being “appropriate.”
Matthew SYou need to quit screwing people out of there money. It's amazing that I only drove to the house I loaded from to the house I unloaded at and then took it straight to the drop off site and got charged with 42 extra miles because you damn people only gave me mileage from where I picked up at to my new address. Not considering that I have to go pick up my stuff nor did you consider that I have to return the vehicle. Just another to screw the people who keep you in business. I will not use uhaul ever again
James BThe Feed Sack gave us excellent product service and customer service. I can think of nothing to suggest how they could improve. The owner, Nathan Sentelle, is an excellent representative for UHaul.
Phyllis BPrevious customers packing blankets and foam we left in trailer. Service employee did not open the trailer doors for inspection prior to us leaving. The employee did not tighten the trailer ball coupling, nor check to be sure the lights were working properly. It took 1 hour to get the paperwork completed. I had called the day before to confirm availability and price. During the confirmation the price went up from what was indicated by my online reservation. We get to the store to pick up and the price went up again. After 3 phone calls and the hour wait U-Haul and I finally agreed on a price - the online price, plus tax. But what an ordeal!!!!!
Jerry SThe service was awesome very quick and efficient
DANIEL RPlease post on your website what to bring to rent the equipment. such as: license, proof of insurance, tag number, credit card.
Andrea CAgain, excellent service!
Gai SI was very upset at first because it wasn't explained that they were giving me a credit for gas since it was on E. I got down the road before I saw it was on E and had to hit the closest gas station at high prices in Vancleave. Next time say something. I did see the bill showed a credit for it. I put in $30 and it gave me a $24 credit. To my mind the per mile shouldn't be that high if you are not providing the gas. Otherwise...I got done what I needed and am thrilled to do it in one trip!
April CBut I got screwed out of $300 for insurance I never authorized. Hertz has a new customer
Ramona SI dropped my U-Haul trailer off at this location and recieved a phone call 3 days later saying my trailer was dropped off 3 days late and was required to pay overage fees on the time it was away(even though I dropped it off on time). They claim their store was "eating the money" for my mistake not making it clear I was returning the trailer even though they claimed they check for trailers everyday (even though my trailer was returned before the due date).
Reid HRien
Charles MCustomer service was great, the check in process could be much quicker, though.
Tanmy P