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No Trailer lights were operational when I went to leave my parents place. I had to replace a broken butt splice. I thought the charge for a one way trip was too expensive.
Nothing to improve. Easy to find, gas station on site. Pleasant staff. Receipt was accurate, no surprises and emailed immediately
Worked real well for me although the price was a little high
That place was fine . The problem was you didnt have a truck at the location you told me and left me with nothing. The place where I ask for the truck had the exact truck I wanted and is still sitting there today so I dont think your service is working for you
Booked trailer online to pick up in Collingwood Ontario, after receiving confirmation, I contacted collingwood location a couple days later only to find out they didn't have the trailer, I was redirected to this location in Owen sound which is an hour from collingwood. I had no choice but to drive to this location to pick up trailer, bullshit.
Keep up the good work. Your operators in Owen Sound are fantastic. Their customer service is real, courteous and above average, by far.
My address in owen sound is 1 kilometer from 1960 20th St E Owen Sound, ON N4K1Z4 Instead I had to drive around the city an extra 15 min to 177569 Grey Rd 18 Owen Sound, ON. To make matters worse the website was not capable of getting my location so I could not complete the online stuff. Which after moving all day and unloading was just enough of a pain in the ass to make me seriously consider never using your service again. If you want people to use the website you need to have accessible wifi at the locations. Data doesn't always work in rural areas or if weather is bad. Overall experience 4/10.
Excellent service.l Customer focused.
It was a quick and easy transaction and we would use their service again.
if you are a repeat custopmer using online registration and pre-check-in, can the actual pick-up process be stream-lined further?
Very good service. The person I dealt with is very polite and helpful....
Nothing. Service was great.
the gas barn made this easy
Top up tank before returning it to agreed level and then was charged $18.45 extra. Won't never rent from you again! Don't like being rip off!
Extremely helpful staff. Great experience
The taillights on the trailer I rented did not work. However, the brake lights and signal lights were fine, so I was still able to use it during daylight hours.
They were very friendly and helpful in letting me know where they wanted the equipment left and answering my questions
I can't think of any need for improvement . Service and location was great !!
Perfect service Friendly and kind Very clean Really helpful Recommend
Great service
Excellent customer service and very knowledgeable about their products and services
Long distance mileage price seemed a bit high per km
I did not choose this location. Preferred location is very misleading. You need to tell customers that they won't get their preferred location on busy weekends.
nice people great location really helpful thank you
The trailer leaked along the one side due to rain on my wood furniture. The door struggles to fully close. Both these issues addressed to location which he didn't know. Or apologize for
Aaron went above and beyond to help both hook up and unhook. He was very helpful and friendly
Overall very good, simple and painless process for both pick up and drop off locations!
perfect location
It would have been nice to have someone help unhitch the trailer. The lot was well maintained.
I had such excellent service, that I really can't think of much . I never saw an outline of rates, so I had to take the agents word on cost. I'd prefer to see the cost in black and white before booking .
Time of return was incorrectly noted leading to an incorrect billing. E-mail inquiry placed on Monday morning immediately after receipt of invoice has not been returned.
Nothing to improve. They even sell the gas there and refill the tank themselves. Great service. Great truck. Lots of power. Wonderful brakes. Couldn't ask for better.
Get more car haulers up in this area
The truck cab could have been A LOT cleaner but the back was just fine. Once I saw the truck i wanted a different one. With snakes being the number 1 fear, who thought it would be a good idea to paint multiple ones on both sides. I had to look at that each time I passed the truck to load it up. WHAT A STUPID IDEA. I was terrified to get in it. Although it is only a picture it still frightens me. NOT HAPPY. Also the drop off location that is listed on your website doesn't exist.
this is perfect location to get your truck or trailer thank you u-haul
The only thing is that the connector to the car was worn out a bit so when the trailer was hooked up to the vehicle we had to wiggle till the lights worked. the license plate light did not work.
nice , clean and friendly staff perfect please to rent
The operator at the location was a pro and very friendly.
Mats were damp
perfect location nice people really helpful
For Drop off it was very convenient for us.
Have a better check in system....we were delayed by a day because the trailer we originally booked was dropped off in a different location than was on file. It was pure coincidence that another trailer at a different location was available. Very stressful and we were just lucky to get it. The individual dealers did not seem to have enough information to track down the original trailer that we had booked and it was the scheduling department that eventually fixed the problem (by finding a nearby trailer that was available). We also felt that a discount should have been applied for our fairly major inconvenience and it was not offered any time in the process, including when we asked.
Person was friendly and corteous on phone
