Le client n'a pas laissé de commentaire.
Kathie N.
Customer Reviews for The Gas Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Had it not been for me accessing my computer the morning that I was leaving I would have had no idea that the location I as picking the vehicle up from was unmanned. Had it not been for the contact that I made and the amazing assistance I received from the London area supervisor who helped me with the online process when I was at this location, I would have really been in a real bind.
Rita K.The tail lights did not work on the u-haul which prevented us from driving with it at night.
Edna R.Not sure. The vehicle started well ran well the heat worked, and was what I needed for the job. Wasn't expecting a luxury vehicle.
Andrew I.I was very disappointed when my booking was changed on short notice, when I booked well in advance. I was using this service in a rural area, so I understand uhaul dealers are limited. in my opinion given the notice I gave as a client about (6 weeks) it felt like a avoidable scheduling error on their end. The short notice and increased driving distance and fuel usage was very inconvenient and stressful. Then when I tried to contact a representative to talk about the changesI felt like I had to jump through a lot of hoops.
Aaron G.Why was I Charged $15 for Cleaning..it Definitely was not Dirty!!!
Stephen C.Everything has always been great at this location. Good people
Paul S.I had ordered 20 blankets and due to the fact that where the blankets were stored and had a Ziploc Taion that we could not access them until we got to our site. Once we open the bag it turns out it was only seven. We took videos of before and after to show our claim. Another disappointing factor was when we were checking out I was hoping to be able to explain about the banks but there was no option to do so. I either had to decline paying which would've delayed us much later since it was past work hours, or except and pay. I paid for blankets that I did not get, that would be my only negative feedback Other than where a U-Haul location close to us did not carry a 15 foot truck which then cost us a lot more in fuel to pick up and drop off at a much greater distance away. But we thank you for your products and in allowing us to move some delicate items
Cathy G.not a thing Great service all around
John W.Perfect service!! Quick one as mechanical, trucks drives amazingly, as they truck should be still in warranty. When driving all good When idling she has a bearable knock and vibration, ONLY WHEN IDELING
Peter M.The costumer service was great at this location, however the truck was dirty on the inside with coffee spills and dirt all over the truck. I ended up cleaning it myself. The truck was also leaking oil when we went to drive it to our new location.
Joshua B.Great pick up location and there is a store on site with everything Dutch plus good work boots.
Martin E.Nothing at all
Paul S.Verify that everything is working properly, mainly breaks. This is not the first truck that I rented from U-haul with breaks not very good...it should be noted that this applies to all dealers.
Daniel C.Couldn't get the selfie to upload, so couldn't use the app to pickup, but they're very helpful inside the store. Truck kept having "service stabilitrack" warning pop up.
Marcus B.All good @ the Gas Barn. Really appreciate him hooking up the trailer for me. Great friendly small town service.
Dawn G.Pick ups in the middle of nowhere are difficult because the wifi is SUPER slow. Also make sure the lock boxes work as Owen sound was not my first pick up location, I had to drive 45 minutes each way out of my way to get my truck.
Craig M.It was a good experience and the price was very good. I'd recommend this location to family and friends.
mark R.The problem was not caused by the uhaul dealers. I called to see if the trailer was there for pickup and advised that the people who rented it had not yet returned it. They returned the trailer 1 1/2 hours after their scheduled return time to the dealer location. She called the several times to tried to solve the problem.
JOYCE T.I just really wish that I was told it was 15$ a day for insurance. As I could barely afford the rental to start. So the 50$ plus tax extra charge was a large hit for me. Otherwise, everything else was great. They were accommodating and easy to do business with.
LEAHN L.The truck I ordered was not available. Not the fault of the location.. uhaul customer service rep was rude and offered little in way if solutions. Worst service ever!!!!;
Steven M.While I have no issue with this location, my entire initial reservation was screwed up and it ended up costing me 3 times the cost of the trailer rental I initially rented. Very unhappy overall.
Mike M.The Gas Barn is ALWAYS immaculate and the owner and staff are wonderful!
Vanessa M.This unit is badly in need of a service. The oil is like tar it is so black and the transmission was slipping. It could use service too It was clean and the people were wonderful. The unit itself needs servicing.
DAWNMICHELLE N.I have to itemize my u haul bill yet but it seemed quite high simply based on the total.29,95 a day, I drove 17,4 miles, total was 83.?? So I guess there must have been a shit load of taxes added.
RUTHA G.This is a wonderful drop off location. The owner was extremely helpful and very friendly. Their store has a great selection of Dutch and other European foods.
ROBERT B.Your booking system is terrible!
WENDELL M.Back door of truck was very hard to open and rusty, other than that it was great
RICHARDJOHN R.I think paying $100 just to use it for a few hours it ridiculous, the truck was clean and filled back up with gas and was only used for roughly 5 hours and I only got a $4,85 refund.
TONI E.Always a pleasure to go to our local u haul location at the gas barn Owen sound. Friendly and helpful every time!
LADISLAV D.The owner bailed us out of having a van rental canceled at the last minute. The trailer was clean, easy to use and in good mechanical condition. Satisfied Customer
PETER D.The mobile reception was not great, so a little hard to complete the steps to pick up the u-haul. Otherwise it was fine.
Alyse W.Great location.
PATRICKJ B.I believe you are asking the wrong questions. Our interactions with the locations was average to above average. Our overall experience with U-Haul was a complete frustration. We booked a 20' truck to move 16' pieces of timber. Ten minutes before our scheduled pick up time we were called to say the truck was rented out. The same thing happened a week before with our son's move. We will definitely be looking for other companies to use for any future rentals. Dealing with U-Haul is a complete frustration since you can't depend on the booking.
RICHARDA L.All good they were very friendly and accommodated me with the trailer dropped off in portelgin and they are excellent also Thanks
JOHNS P.Both employees did not wear masks at all - my girlfriend asked the gentleman to pull his mask up (it was hanging on his chin) and he ignored her. We are contacting public health about this location. I would recommend revoking their Uhaul partnership - it makes the cleanliness of Uhaul look poor.
EMMAMAE H.Great and
BARBARAB G.Worst experience I have ever had dealing with uhaul
Kim E.No Trailer lights were operational when I went to leave my parents place. I had to replace a broken butt splice. I thought the charge for a one way trip was too expensive.
Robert M.Nothing to improve. Easy to find, gas station on site. Pleasant staff. Receipt was accurate, no surprises and emailed immediately
WILLIAMG K.Worked real well for me although the price was a little high
Wayne C.That place was fine . The problem was you didnt have a truck at the location you told me and left me with nothing. The place where I ask for the truck had the exact truck I wanted and is still sitting there today so I dont think your service is working for you
Connie D.Booked trailer online to pick up in Collingwood Ontario, after receiving confirmation, I contacted collingwood location a couple days later only to find out they didn't have the trailer, I was redirected to this location in Owen sound which is an hour from collingwood. I had no choice but to drive to this location to pick up trailer, bullshit.
Robert G.Keep up the good work. Your operators in Owen Sound are fantastic. Their customer service is real, courteous and above average, by far.
Nick S.My address in owen sound is 1 kilometer from 1960 20th St E Owen Sound, ON N4K1Z4 Instead I had to drive around the city an extra 15 min to 177569 Grey Rd 18 Owen Sound, ON. To make matters worse the website was not capable of getting my location so I could not complete the online stuff. Which after moving all day and unloading was just enough of a pain in the ass to make me seriously consider never using your service again. If you want people to use the website you need to have accessible wifi at the locations. Data doesn't always work in rural areas or if weather is bad. Overall experience 4/10.
Peter M.Excellent service.l Customer focused.
John N.It was a quick and easy transaction and we would use their service again.
Janice S.if you are a repeat custopmer using online registration and pre-check-in, can the actual pick-up process be stream-lined further?
paul K.Very good service. The person I dealt with is very polite and helpful....
Venkata T.