Customer Reviews for The Hudson Paper Company
(U-Haul Neighborhood Dealer)

189 évaluations

1341 W Broad St   Stratford, CT 06615

(203) 916-4623

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(203) 916-4623

1341 W Broad St
Stratford, CT 06615

Services dans cet établissement :

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiram S G. 
Évaluation :
3

Customer we great. Need better signage

Peter T. 
Évaluation :
5

Wendy and her staff were kind and helpful!

LUIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
5

Customer service was wonderful.

Susan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P. 
Évaluation :
4

Please mention when truck is returned Do not lock door till you take pictures of the inside of the vehicle

Nicole F. 
Évaluation :
5

Perfect service, no improvements needed.

Raul R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
3

never received a final receipt for this transaction.

Nancy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nii T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth T. 
Évaluation :
5

Wendy was excellent. Thank you.

Richard P. 
Évaluation :
1

The person fraudulently charge my card more than what I used the car for very upset

Alicia W. 
Évaluation :
5

I recommend a sign indicating the place location. The way I found the the place was a Uhaul van that was parked out side.

Francis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Z. 
Évaluation :
3

Uhaul changed my drop off location without me knowing, it was a confusing process

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

I am get a wonderful costumer service

joyleen C. 
Évaluation :
5

Wendy was great friendly & sweet. Very informative

lana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
1

after being accused of smashing the passenger side of the truck I rented the owner realized the truck was smashed she called me about an hour later and confirmed the truck was smashed when I took it. she never apologized for falsely accusing me of smashing the truck i had the truck for 2 days she never offered a discount. worst experience ever from a UHaul facility Stay away from the UHaul dealer at Hudson paper in Stratford CT

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M. 
Évaluation :
5

The woman who checked me in and out was very pleasant and accommodating. Everything was great

daiel H. 
Évaluation :
5

Perfect service.

Raul R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Wendy was kind and very helpful.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorraine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
2

I was given the wrong key box number in my pickup text message and it took 46 minutes to get my phone call through to a person. The gates around the parking lot were locked when I returned with the van and my car was inside. I was very lucky that a person at a neighboring business that was open was able to contact the owner of Hudson Paper and get the gate unlocked. Mileage on the odometer switch to “trip A” and I couldn't get it back to the regular view for photo. I believe I was undercharged (drove about 90 miles total with the van). I also locked up the van and dropped the key in the box before all pictures were take For return. I had already been there for an hour by the time I got in. Very disappointed in the extended times at pickup and drop off and the tremendous hold time/ long wait for response to chat.

Mary P. 
Évaluation :
1

absolutely awful experience. The Hudson paper company is almost impossible to find even with GPS. They were not prepared, they could not pull up all my data particularly the drop off location, no instructions on truck use,

ROGER E. 
Évaluation :
5

Perfect Rental, 26' truck fit best, used for 24 hours no issues.

Evan C. 
Évaluation :
1

The lady was super rude, accused me of knowing some guy name Nathaniel (I dont know anyone named Nathaniel) who was not supposed to be renting. She was not nice at all. She also over charged me for my rental, I returned the vehicle back after using it for 2 hours, filled up the gas OVER the half way point and left it cleaner than I found it. I would like a partial refund for this horrible ladies unprofessional and horrible work ethic. She over charged me for what I used and to be puts a bad reputation on the UHAUL name and brand. I will never recommend this location to anyone I know or dont know. She has tarnished the UHAUL brand and name.

John B. 
Évaluation :
5

Easy rental, very helpful, with wise tips how to navigate the low underpasses. Will rent here again

Evan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R. 
Évaluation :
3

Very confusing. It's a paper company that rents UHaul's from the back. There's about 4 other businesses. Signage is only viewable from one of the two approach directions (which caused us to drive right past it the first time). When you arrive the trucks are all in different locations up to a hundred or more yards apart. Unclear on where to go or whom to talk to. It was a dumpster fire of a pickup location. Once I did find the right office, Wendy who ran it was very pleasant, helpful, and nice to deal with.

Ashton S. 
Évaluation :
3

It was late, not much to say about the location. Glad i could do the 24 hour dropoff though!

Nick H. 
Évaluation :
5

Love the service at this place .clean equipment .thanks

Liz K R. 
Évaluation :
5

Very Nice and Helpful.

Sheila R. 
Évaluation :
5

All directions were thorough and clear to the renter. Excellent experience with Wendy.

marybeth M. 
Évaluation :
1

Horrible experience. Location is terrible. I came off hiway only to find my rental truck was too tall to get under the bridge directly next to the return site. Had to send my girlfriend in her car to go there , the gate was locked, somehow a person showed up to give her vague directions to relay to me to get around the bridge. Then check out was just a drop off box. Had cell location issues with website and had to call 1-800 #. Of course the truck now was on the other side of the locked gate so could not get mileage. I am Still waiting for receipt. I would not recommend returning to this location, they apparently are also closed on sundays according to office sign. Simply horrible experience. This email says the receipt is attached but its no where to be found?? Please send again. One positive was Alex at 1-800 was very helpful and closed out the return.

James F. 
Évaluation :
3

Rate overall I put average but in all reality can easily be a 0 the only thing I can rate as 5 stars is that is convenient location. The van was dirty in and out. Would be nice if their was a great customer service show you where the vehicle is located and actually take you she told me the van was in one side but was by the exit gate

Isela D. 
Évaluation :
1

Customer service (Lady seems to be lazy and doesn't want to do her job, didn't even took her time to take me to the area where the truck is located and the truck was at the other side of the building and vans to be in clean and well maintenanced , Ordered truck 10' and sounds like the back end is going to break and had loud noise, 3 -4 days later rented a van and it's dirty in and out wasn't washed nor cleaned in the inside seems like someone rented it for mud bogging that's how dirty it is on the tires on the back and side driver side…

Isela D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Excellent service à la clientèle

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terlotta S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

They didn't have a hitch for the truck/trailer I ordered. It took an extra hour to find a different truck than I ordered with a hitch, and then the hitch on the trailer was broken. They didn't really seem to know what they were doing. There wasn't enough staff to run the store and do u-haul pickups.

Noah B. 
Évaluation :
5

Wendy was phenomenal! Couldn't of been happier with the service.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIGITTE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Floyed M. 
Évaluation :
5

Nothing very good service I'm very satisfied like always Stratford #1 thanks

NOE C. 
Évaluation :
3

Price changed three times from the time I made the reservation until the final bill. Even the website list two different prices for the same van.

David K. 
Évaluation :
3

My 24/7 pickup was a disaster--it took me an hour and 40 minutes. Your server kept timing out before I could get all the information entered; verification was hindered because of confusion between various family members' accounts/phone numbers. Lastly, the "word" lock where the key was stored was nearly impossible to open. On return, the equipment was fine, however, and the actual clerk on the return quite competent and helpful. I'd recommend the spot--but never 24/7!

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher W. 
Évaluation :
5

I don't think there is much to do, U haul always give me an excellent service

Perry A. 
Évaluation :
5

Wendy was fantastic!! We had a rental set fro that day at another location and at the time of pick up the rental was not available and when we called her she told us to head over and got us on the road within a half hours time. A Nor eastern was coming and it was crucial we hit the road asap and she got us up and running in no time. Hudson paper Company U Haul rental is the best and very convenient

Naomi D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELL W. 
Évaluation :
5

No improvement needed. Everything is good 👍🏽

ALISON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIOO C. 
Évaluation :
5

I love ❤️ the friendly service!

ALISON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dialma B. 
Évaluation :
1

Make directions more clear. Hard to find lockbox, even harder to find Uhaul entrance. Employees in the stationery store are racist and give off KKK vibes. This is not he 1800s, black people exist and you have to socialize with them! Get over it. I will let everyone in my neighborhood know to avoid this Uhaul location unless they want to be lynched from a nearby tree.

Philipia M. 
Évaluation :
5

Nothing everything was much easier then any of the U-Haul places near by .

Jayquann M. 
Évaluation :
5

This location provides EXCELLENT customer service! Nothing to improve that I can see!

MAMIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Wendy' was really helpful. I would like to to rent again from this location in the near future. ☺️

ALISON S. 
Évaluation :
5

Everything went even better than I expected. They definitely deserve a five star rating. I have no complaints or suggestions for anything they could do better.

SHIRLEY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

The ladie at costumer service very rude to me , i did everything thru the u-haul app and when i returned the van she told me that because of me her screen kept freezing . Also i followed signs to return the van i she complaint that i didn't leave where she expected, i told her i followed the signs!

Bilcar B. 
Évaluation :
3

Check in took a bit longer than expected and the gas gauge was marked incorrectly when we took the vehicle, but other than that it was fine! Wendy was great about correcting said issue.

CARRIE W. 
Évaluation :
5

Please never change your work ethics!! Everyone was so so friendly, knowledgeable, and warm hearted. We definitely will be returning to use your services in future and recommending your services to everyone we know.

Melissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Wendy was absolutely amazing. I had the best experience renting and I will always go back to this location for any U-Haul needs. 100 % recommend!

GINA D. 
Évaluation :
2

Wendy was nice but the location is terrible. The truck was in horrible shape mechanically but at least it was clean. I drove 60 miles and I saw both the check engine lights and ABS braking system came on and off. The steering wheel was approximately 45 degrees off to the left so it made driving a nightmare.

ATHANASIOS P. 
Évaluation :
5

Tire was not at recommended pressure and dry rot. Suggest new tires be installed. Manager Wendy was top notch.

STEPHEN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

1. the information provided after initial reservation is inadequate and confusing. 2. it took us 45 minutes at to obtain our key at the box using your mobile system. it required information that we did not have readily available. 3. your telephone hotline is also inadequate and difficult to access and generally not helpful. 4. we would highly recommend that you re-evaluate your mobile pickup procedure and processes.

Michael C. 
Évaluation :
5

The truck was easy to reserve and pick up was fast and convenient. The staff was friendly and professional!

Anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERIBERTO G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

The staff were extremely helpful! Great people, thank you!!!!

JEFFREYDEAN H. 
Évaluation :
2

Long wait, disorganized. Wendy was great though.

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISAAC S. 
Évaluation :
5

Very very convenient!! Thank you!! Love the drop off process

Elizabeth J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

I really feel fortunate to have had such a great experience with this u haul rental. They had just the type truck I needed, as well as the material that made my work easier. The manager was very helpful, professional, and easy to understand and work with. She made some useful recommendations. I certainly will use this u haul location for all my moving needs. I made the reservation online, and everything was ready when I arrived. Merci.

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD L. 
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