Évaluations des clients The Mailing Spot

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Mailing Spot

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horacio M. le

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Have a drop box for keys and bigger units

Sam H. le

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The place was closed, the place to park the vehicle was all but impossible to find, had no key drop, I had to leave my truck behind a strip mall, with out it being locked and with no where to secure it. I was very disappointed in this drop off location.

Teresa B. le

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I received call at 10 am confirming my pick up at 2:30 and let the girl know we were driving from out of town to help move daughter and will be there. We get there at 2:30 and she goes thru check in then let’s me know they do not have the appliance dolly I reserved. This information should have been relayed to me when calling to confirm so I could have made arrangements. Go to return and she asks us the mileage and instead of going out the back door she has my husband walk all the way around to back of building in heat to get Mileage and tells us she is going to take care of other customers behind us while we go do that. This whole experience was like a bad joke

angela V. le

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Le client n'a pas laissé de commentaire.

janie S. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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This place needs a drop box.

Sybil M. le

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Le client n'a pas laissé de commentaire.

Cynara H. le

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Was not easily located and when I was told to pick up from another location this was an issue finding the place as I was not told it was a mail center.

James H. le

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Le client n'a pas laissé de commentaire.

Zachary H. le

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Le client n'a pas laissé de commentaire.

KRISTINA B. le

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Le client n'a pas laissé de commentaire.

Victoria S. le

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I was called by UHaul employee days before picking up truck at stone oak that if I would deliver to blanco location I would receive 30 free miles but instead was charged for going over 31 miles. I was supposed to have only paid for that 1 mile I went over and not the other 30 miles

Richard M. le

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Make sure the truck and the furniture pads at at the pickup location and the agreed time.

Rakin C. le

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Le client n'a pas laissé de commentaire.

teresa T. le

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Le client n'a pas laissé de commentaire.

DANIEL D. le

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Be ready for the customer. I asked for furniture pads and a dolly, but neither was available when I picked up the truck.

Michael S. le

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Le client n'a pas laissé de commentaire.

LEE N. le

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Le client n'a pas laissé de commentaire.

Cassie S. le

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Better communication. Improve employee training

israel O. le

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The issue is with the billing my contract I signed to what I was charged is way off. I will be fighting the charges.

margaret F. le

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When I walked into your store on 8/16/18 to make a reservation for 8/17/18, Gilberto Garcia told me the mileage rate was $.79 per mile plus $19.95 for a cargo van + tax. I told him that U-Haul's online advertising for your zip code states that mileage rate is $.69 per mile and that another U-Haul store on Stone Oak Parkway also told me that the mileage rate is $.69 per mile. Gilberto went online and confirmed the rate listed for U-Haul is $.69 per mile. He stated that he would adjust the rate to $.69 per mile once I returned the vehicle on 8/17/18, but that he might not be in on 8/17/18, so to mention to whoever was on duty at 10 a.m. the next day. When I arrived to pick up the van, a young man named Rolando was on duty and I explained the advertising for the mileage rate that I spoke to Gilberto about the prior day. Rolando also checked your U-Haul advertising and he wrote on both the store copy and my copy of the contract that mileage rate was to be charged at $.69 per mile when I returned the van. After 2 1/2 hours of usage, Rolando inspected the vehicle and closed out my bill but he did not give me a copy of the paid receipt and told me that he sent it to my email address. I asked if he had made the adjustment on the mileage rate and he said yes. I came home and found out that I was charged at the higher ($.79/per mile) rate instead for a total difference of $.80. THIS DID NOT LEAVE A FAVORABLE IMPRESSION OF A RETAIL MERCHANT KEEPING THEIR WORD BASED ON THEIR ADVERTISING TO GET CUSTOMERS TO COME TO THEIR ESTABLISHMENT. IT IS THE PRINCIPLE OF THE MATTER OF BEING STRAIGHT-FORWARD AND HONEST THAT KEEPS CUSTOMERS COMING BACK..

DeeAnn B. le

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Literally the worst experience I've ever had with Uhaul. I did the phone pick up because it seemed like the process was faster but after 20 minutes I finally got approved and then a system error made it seem like my payment hadn't been received. I was not only charged for my uhaul but received no instructions and had no idea where the keys were. I searched for nearly 40 minutes, then spent 18 minutes waiting just to get someone from customer service on the phone and another 34 minutes just to find out the vehicle was not staged for pick up and no one could do anything for me. The only plus was the refund and the $50 to my account for the error but it shouldn't have happened.

chris W. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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The employee at the uhaul location (the mailing spot) was totally incompetent and did not know what he was doing. He did not inform us of the complicated drop off procedure or that the store would be closed at our scheduled drop off time the next day or that we could only drop the truck off at that location. It was a huge headache and took an extra hour and more miles we had to pay for on the rental. Very frustrating experience after an already long moving day.

Leslie M. le

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When I showed up at 9am the business was not open. I waited for 20 minutes and FINALLY an employee opened the store. This is was EXTREMELY unprofessional and apparently not the first time because while I was waiting another customer left a note and told me “this always happens, they typically don’t open until 15-30 minutes after 9, I’m leaving this note and they won’t have my business anymore.” The note said “guess you don’t like opening on time. I’ll take my business elsewhere.” I will NEVER use this location again for anything. Horrible Uhaul experience.

Brittany G. le

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Le client n'a pas laissé de commentaire.

Joe C. le

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Le client n'a pas laissé de commentaire.

Jesse G. le

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Le client n'a pas laissé de commentaire.

jason W. le

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Better communication and stop trying to rob people

Ruben S. le

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Keep doing what you’re doing, excellent environment and zero hassle

Chance D. le

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Le client n'a pas laissé de commentaire.