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Ted E
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff is fantastic. Extremely helpful - don't find that often in Santa Fe. Would recommend this store to anyone moving in/out of state.
SUSAN BI can't think of any way that it could be better. But if I think of something, I'll let you guys know, flawless, rental experience!
ESTEVAN MAwesome place to rent trucks!
Renee lAn efficient, pleasant experience
KENWYN CThe folks that worked at my pickup location were awesome! I needed an adapter that they did not have and they let me wire in my lights with a flat four. They were great!
JOHN BThis location is great ! Helpful and informative good staff.
DAVID CI'd ordered a utility dolly, and when I arrived, Sean told me they didn't have one. That was hard, because I needed it. But then he got on the phone and found one in Albuquerque, on my way, so he resolved it. Well done, Sean!
Donald MThese guys great!
SAMUEL RNothing. It all went well.
WILLIAM OThey were very professional and respectful, as always...
STANLEY SCustomer service was Super super excellent. I made a minor error on my reservation and the guy at front desk made my rental happen without a glitch.
CARNELL CHard to say because Kyle and Sean always provide top-notch service from top to bottom and inside and out.
JAMES JCentral location, a little smalish because of large equipment coming and going. Outstanding staff who handled transactions in exemplary way.
DONALD BI always use this location for my rentals. They are fast, efficient and have great equipment with amazing customer service.
CLINT BFriendly and timely service!
MARY HThank you Sean
RACHEL DExcellent customer service, great cargo van that fit my needs. I will definitely rent again.
MICHELE VAlways great!
Augustine OBoth the employee and the owner who I spoke to were both very professional, very helpful and extremely courteous. I will be back at this location for all of My moving needs.
BENJAMIN PThe vehicle was not cleaned and the location was short staffed
JANE JThese guys are pros. By the time I finished the paperwork, the rental truck was nearby with the keys in it. Clean and new, and the return was swift and easy. They even kept my water bottle I left in the truck which I retrieved the next day. Great experience.
David BI found the workers there to be super friendly and responsive.
PAUL WI have two storage units there very satisfied
michael pNo additional comments at this time.
CARL MGood customer service.
MARIA HExcellent
MICHAEL DExcellent customer Service! Clean facility! Well maintained equipment! Good guys!
SAMUEL RSo quick and easy.
JOHN CBueno
RIGOBERTO AI returned the U-Haul on Labor Day and the return location was closed. However, there were great instructions for retuning the truck that were easy to follow.
RITA CGreat customer service at each end.
QUINN FShop was awesome! Personelle was super helpful and quick .
MARLIN DWe have been using this location long time ago , great people great service.
ALAA ALove this location.
JONATHAN CThe people who worked there were very kind and explained everything very well.
MICHELLE DEfficient knowledgeable staff
JOHN BThe pickup store was great. Uhaul central was NOT great. One hour after my scheduled pickup time I received a text cancelling my reservation, without any communication. This is unacceptable treatment by Uhaul. I live 1 hour from the pickup spot, and my schedule had changed. I had already called the pickup spot to let them know I was running late. The text from Uhaul caused undo stress and worry. That procedure should be changed.
LLOYD GSeemed like a side-of-the-road, temporary business. Not too inviting. The owner-operator was friendly and seemed competent.
DAVID HNo comments, we did not interact with anyone there, dropped off after hours when they were closed.
DEBRA SGot me a truck day off super quick. Check in and drop off process was painless. Staff is always very nice and easy to work with
BAILEY KExcellent service very helpful
Danny GExcellent
SHAUN PThe service representative on Sunday morning was really attentive and helpful in getting what we needed to hook up the rig.
KIMBERLY PExcellent staff.
JANE BUsed this place multiple times. Good Manager
Brad SI don't think there is anything that can make it better than to train all u-haul owner to be as good as the guys in Santa Fe.
John BThe team at this location was exceptional. Friendly, professional and helpful. Kyle also knows a lot about fishing and gave me a some great tips..
TODD LAll locations in Santa Fe are very friendly, great customer service
JUAN SEasy scheduling, pickup and return. The crew worked to find solutions to our needs. Service was prompt, friendly and courteous - they get you checked in and on the road to hauling your stuff.
J Wevery staff member that I spoke with was incredibly friendly and helpful!
MICHAEL ZThe Moving Store is the best UHaul provider in Santa Fe, NM.
RICHARD CThe two fellows who helped me on pick up were informative and very helpful. One of them was named Tyler. The other fellow had red hair and a red bear. They walked me to the truck to answer a few questions before I verified a 20 footer was best. They also helped me pick the correct dolly. I felt fully informed about the potential costs as well. Drop off was seamless. The gentleman who helped me was a different person but he was thorough in verifying the truck was in good shape and explained the revised cost clearly. Overall, I couldn't have had an easier experience which is important since I am moving across town unexpectedly which is extremely stressful already.
SAMUEL GThese guys are the best!
SAMUEL RS.O.
Prince FNothing, Kyle runs a tight ship! Very personable and excellent service.
JOSEPH LGreat person easy efficient and kind.
Arthur FExtremely professional and courteous with outstanding customer service.
SUSAN V