I was surprised to learn even though the truck was reserved the rental for more than a month, it was necessary to drive to Santa Fe from Albuquerque. Not only did we not get a truck at 7:00 am as requested, the travel to Santa Fe was notified less than 24 hrs to getting it. That is not a way to do business!!! That store in Santa Fe is a great one and did very well. I can't say the same for the company in general though.John N.
Customer Reviews for The Moving Store
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Santa Fe, NM 87505
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : 7h am à 11h am
Heures d'ouverture spéciales
- 8/7/2021: 8h00 am - 12h00 pm
- 8/8/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tomas J.
Le client n'a pas laissé de commentaire.GARY A.
Le client n'a pas laissé de commentaire.Joseph M.
Kyle was very professional and helpful throughout the whole process of renting my trailer. I'd recommend this location to anyone needing uhaul services!Sarah M.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Elaina C.
Wonderful service!Kathrine D.
Le client n'a pas laissé de commentaire.JOHN K.
Super service! The employee met me in the parking lot and even helped me back in the trailer.Frank J.
Le client n'a pas laissé de commentaire.Dhamaris M.
Le client n'a pas laissé de commentaire.Sarah H.
Super fast, super easy. and friendly )Lisabeth C.
Very helpful!! Very Professional!! Would Highly Recommend.jason O.
Returned after store hours.SAMUEL J A.
Le client n'a pas laissé de commentaire.Randy C.
You didn't have the 8 blankets I reserved. Had to buy them instead.Robert W.
Le client n'a pas laissé de commentaire.Stephen M.
Employee who assisted me was easy to work with. He knew what needed to be done and was very efficient. I was in and out with no issues. Just sorry I don't know his name!Ashley A.
Le client n'a pas laissé de commentaire.Gerard O.
All the staff were very helpful.Frank I.
Staff to of the line efficient helpful and kindCarleen C.
Simple, easy and efficient. Superior service.Patrick B.
Le client n'a pas laissé de commentaire.Gary B.
We need trailers and moving trucks from time to time for our business. We don't use any other location! Always excellent service and excellent equipment at The Moving Store.Juniper S.
The man who served me at the counter was exceptional!Sheryl D.
Le client n'a pas laissé de commentaire.EDWARD B.
Le client n'a pas laissé de commentaire.Edward G.
Terrible customer service. Poorly dealt with my flat tire and updated drop off.Roeder F.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Fredrick F.
Le client n'a pas laissé de commentaire.Daniel T.
Le client n'a pas laissé de commentaire.MARIO S.
This is the best location in Santa Fe. I've rented from here for years and it's always a great experience. They give me my equipment quickly and it's always in great shape and performs well..Clint B.
Staff was professional, efficient, knowledgeable and friendly.Ted D.
Give senior discounts.robert J.
Keep up the good workRobert P.
Le client n'a pas laissé de commentaire.Almut S.
Le client n'a pas laissé de commentaire.Jonathan H.
ANSWER THE PHONES!!!Santa Fe great, your 800 numbers are horrible!!!Douglas P.
I personally can't think of a thing. I have rented from this location numerous times over the past 10 years or so and Kyle is always friendly and helpful!Demetri G.
Le client n'a pas laissé de commentaire.David S.
my favorite u haul location!Robert V.
Superb Interactions!Renee L.
Top Notch Service!George L.
Le client n'a pas laissé de commentaire.Gregory Z.
Friendly, knowledgeable staffAmanda S.
Keep up the good work!Daniel V.
Le client n'a pas laissé de commentaire.Cody P.
Nothing. This U-Haul store is the best I've ever seen and it's because of the owner/manager who is dedicated to excellence. He works hard and employs excellent staff. I've rented from this store many times and never had a single problem with the equipment like I have with other locations. Best in the business!Steven G.
Very efficient and friendly. Can't ask for more than that!Michael K.
Le client n'a pas laissé de commentaire.William M.
Give Marcos a big raise. He's competent and personable.Michael R.
Le client n'a pas laissé de commentaire.Dave H.
Le client n'a pas laissé de commentaire.Bonny M.
Invoice says Marcos A. Was who helped us with our mobile order for picking up a truck. I did have to ask for help and I felt more comfortable handing the keys back to a person. Overall when we needed his help he went above and beyond. Even extending our reservation hour for us. Phone was answered when we called and we even communicated through the app and received a message from the store. 5 star. If we have to use a uhaul again we will come to this location again just for the convenience! Thank you again!Anthony R.
Nothing. Great service.Alexander F.
Extremely satisfied customerLinda N.
Le client n'a pas laissé de commentaire.Dixie R.
Le client n'a pas laissé de commentaire.Raymond L.
This is my favorite Uhaul in Santa Fe - friendly and helpful.Marion D.
Le client n'a pas laissé de commentaire.Brian A.
Staff was efficient and pleasant..RICHARD B.
Le client n'a pas laissé de commentaire.Daniel A.
Location was understaffed and customer service was poor. Manager was only employee on duty and was sarcastic and unhelpful.Ethan P.
Le client n'a pas laissé de commentaire.Daniel B.
There was an issue with the wiring, and the rep was eager to fix it. What he tried made perfect sense. But please have the reps check for a solid ground first. In my car anyway, the blinkers and brakes can work but not the running lights with a bad ground.Cary R.
My trailer in Albuquerque was damaged so I had to drive 60 miles each way to Santa Fe location which added 120 miles and 2 hours onto my day which was not convenient at allPaul W.
Le client n'a pas laissé de commentaire.GEORGE M.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Caleb W.
Employees were extremely helpful and courteous.Steven T.
Only issue was the steering wheel shakes when you brake....need to get it checked.Victoria V.
Have a 10' truck availableDana V.
Le client n'a pas laissé de commentaire.Deborah O.
Le client n'a pas laissé de commentaire.George M.
Excellent customer service. I like the new trailer with swinging doors.. better than the roll up.Clark C.
Excellent customer service. Prompt and professional. I will use this uhaul location again when needed.Michael B.
Le client n'a pas laissé de commentaire.Jamie B.
Excellent Service!George L.
Put some gas in the tank and be honest if you're giving folks a truck with an empty tank. I signed a receipt indicating the 15 foot truck had at least 1/3 tank full of gas. But instead needle read empty. I remedied problem before I got too far down the road with over 40 $in gas. Received no credit for bringing truck back with more than half a tank and mgr Kyle lied about having given me a truck on empty!Christa O.
Le client n'a pas laissé de commentaire.Guy G.
I couldn't use my card to purchase the rental due to it being a reloadable or reusable or benefit card cuz they can't put a hold on it and I understand that but not sure if the company UHaul enforces that or just the store itself but nowhere on the website while making a reservation does it state that you can't use that kind of card and you should be sure to mention that during checkout or while making your reservation and of course you can't use cash either. Other than that my experience was overall great. Employees were both very friendly and helpful.Miriam R.
The windshield was filthy, but everything else was great. Service efficient and quick and van was in good shape.Jonathan G.
Le client n'a pas laissé de commentaire.Michael G.
Always impressed with this facilityâ€¦ thanks so much!!!Kevin K.
Great customer service. Friendly and helpful staffLuis G.
Great Service.Michael C.
This location is EXCELLENT Kyle helpful and very informed!!!!!Christina S.
Le client n'a pas laissé de commentaire.Kurt K.
Le client n'a pas laissé de commentaire.Ernest R.
Great service all 3 times I came in. They helped me return a dolly quickly and last minute because my car was too low.Jaime T.
Kyle has always been a pleasure to deal with, competent, diligent and friendly - I feel genuinely cared for as a customer. Highly recommend if you have a choice.Chris H.
Le client n'a pas laissé de commentaire.Brian M.
Very friendly and professional customer service.Christopher C.
Le client n'a pas laissé de commentaire.NYUN H.
Kyle is always a pleasure to transact business withRandy M.
Le client n'a pas laissé de commentaire.David S.
manager great and above and beyond helpful & in looking out for his clients. A++Philip C.