Customer Reviews for The Mower Shop
(U-Haul Neighborhood Dealer)

442 évaluations

12923 Ford Dr   Fishers, IN 46038
(126th St & Ford Dr, Must access via 126th St)

(317) 572-1993

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(317) 572-1993

12923 Ford Dr
Fishers, IN 46038
(126th St & Ford Dr, Must access via 126th St)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Samedi : de 9 h a.m. à 12 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Well Done! Courteous and Speedy. They do a great job.

Michael K 
Évaluation :
1

Le client n'a pas laissé de commentaire.

carmela n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T 
Évaluation :
5

Quick on and out and helpful

Todd J 
Évaluation :
2

I was called by my original rental location 1 hr prior to picking up my Uhaul and was told there was not a truck available there. I called Uhaul and they found another location for me that was not that far from where I was at that time. The person I was speaking to on the phone at Uhaul said the truck just needs to be returned by 9:00am but NO LATER THAN NOON. I arrived at the second location, signed for my truck and the man told me to have the truck back the next day by 4:00pm. I said even though the lady at the Uhaul customer service stated it needed to be returned no later than noon the next day? He said yes we don't have anybody wanting to rent it anyway so just have it back by 4:00pm. I tried to return the truck the at 10:45pm the same night I rented it since we finished the move. I attempted to do the after hours return online but got multiple errors stating web services error. I tried calling Uhaul number and did not get an answer. The drop box AND my paper work stated that if after hours return could not be completed that I could be responsible for any damages or loss so I left the truck at the facility in front of their store cameras and took the key back with me to return the next morning. When my boyfriend returned the truck at 11:00 am the person at the counter was rude and argumentative stating that they could've rented the truck out if it was back earlier and that I should've just left the key in the drop box. My boyfriend tried to explain that we tried but Tim he online service was down and nobody answered ajd that it stated we could be held responsible if after hours was not completed. The guy was rude and said if we had read the pamphlet that he was sure somewhere in there is said we could've just left the key in the box. I read it and so did my boyfriend. It never said that in the pamphlet. So needless to say I will not be renting from The Mower Shop again. I will rent directly from a UHaul facility next time.

Teri H 
Évaluation :
4

I just dropped off and did the self drop off so no issues.

MICHAEL I 
Évaluation :
5

35 years of using U-Haul, this was the most outstanding experience I have had. Mower place is efficient professional and friendly

Forrest R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R 
Évaluation :
5

What to improve? Nothing one of the best locations

Daniel D 
Évaluation :
5

Great service and assistance. Thank you to Jacob for being so accommodating!

kristopher C 
Évaluation :
5

Drop off was easy to get to.

Jessica O 
Évaluation :
2

We were charged for insurance coverage even after turning it down at the counter. We request to be refunded $15.

DAVID G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beth D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toby H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Armita R 
Évaluation :
5

I appreciated the friendly quick check in to get a truck.

Paul S 
Évaluation :
5

excellent experience, would use again 100 %

Ruvim R 
Évaluation :
5

EVERYTHING WAS IN GOOD WORKING ORDER. IT WAS READY WHEN I GOT THERE AND I WAS IN AND OUT. GREAT SERVICE

Randy B 
Évaluation :
5

No complaints at all. Everyone was professional and very helpful.

GREGG S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M 
Évaluation :
5

The truck had almost 195 000 miles and shook when driving it. It struggled going from 1st to 2nd gear and 2nd to 3rd as well. Once it was going over 40mph it did ok, but still had a shakiness to it. Several times it started shaking super hard, and I thought it was going to break down on me. I had to slow way down below the speed limit to get it to stop. I didn't feel safe with taking this truck out of town.

Lori L 
Évaluation :
5

Check out through the app would not work, so I went to U-Haul.Com/share, and it worked fine.

Scott C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LLOYD J 
Évaluation :
5

Don’t change - great experience and customer service.

Paul P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Babar A 
Évaluation :
5

Outstanding customer servicce

KENNETH M 
Évaluation :
5

Service was fast and the whole experience was a breeze. Keep up the great work!

Christian W 
Évaluation :
5

The only area of improvement would be the return process. I downloaded the U haul app on my phone and watched the tutorial on what steps to complete. Needless to say, the app did not work and I could not ask for help from the Mower Shop as they were already closed. I worried that we would be charged a late fee, so we took pictures of our arrival so that they would be time stamped. Fortunately, I received my receipt this morning without any additional charges. Overall, my experience was excellent with the rental location.

Erin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg C 
Évaluation :
5

Very friendly

David W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letha M 
Évaluation :
1

Truck was dirty when we picked it up. Charged $25 for a cleaning fee hours after we returned. Pick up representative didn't go over the truck with me. Drop off representative didn't go over the truck with me but by god they're quick to charge $25 for a cleaning fee.

Spencer C 
Évaluation :
3

The process for drop off when the location was closed was not great, the app wasn't working and i had to take pictures several times before they would register and allow me to move on. Super frustrating. Overall staff was very knowledgeable and helpful.

David W 
Évaluation :
5

Pet hairs in the driver and passenger seats, if removed, would make this a perfect experience.

Yan-San C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H 
Évaluation :
5

Aucun

GARY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
5

We turned our Uhaul in after the business was closed for the night so we didn't have contact with anyone. Our turn in was easy.

Dana S 
Évaluation :
4

No moving supplies were available. I ordered and paid for a furniture dolly, they had none.

Richard S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall M 
Évaluation :
5

The partnership with The Mower Shop is awesome. Such a great team that makes this process seemless.

Ted S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe V 
Évaluation :
5

Friendly service. Explanations were thorough and clear.

Neil L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse B 
Évaluation :
5

Quick pick up and conveniently located.

michael m 
Évaluation :
5

The UHAUL App did not work when we returned the truck. The geo-locator part of the App could not find the location even though we were parked on the lot where we rented the truck so we could not complete the after-hour return as described on the video.

JIM G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F 
Évaluation :
5

The whole experience was as smooth as one could expect. The equipment worked quite nicely and seemed to be well maintained.

Chris H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Regina K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie J 
Évaluation :
5

Great service. Very friendly.

Tim H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G 
Évaluation :
5

It was a quick and simple process and everyone was friendly and helpful.

Angel B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M 
Évaluation :
3

Your app is so unreliable, the trucks are always so run down and mobile process works half the time. This is why I always rent Penske but they are not open in Sunday's

steve K 
Évaluation :
5

Excellent services, clear instruction, quick in and out, very friendly staff. Just keep this up and the next customer will be impressive.

Yan-San C 
Évaluation :
5

Overall rental process was very quick and easy. Employees were very nice and very helpful(aside from the fact they would not volunteer to help me move, lol)

Kevin J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAINYEIN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david m 
Évaluation :
5

The Uhaul wasn't clean on the inside but we didn't care. Someone spilled something on the floorboard and must have had a dog or cat with them as the animal hair stuck to it. But again...we had a good experience.

Amie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicolas S 
Évaluation :
5

Truck had over 180 000 miles. Worked fine and was clean. Service was great

Roger M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manpreet K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon L 
Évaluation :
5

Staff were friendly and helpful. The whole process was very quick for both pick up and drop off.

Aaron F 
Évaluation :
5

Great experience. Easy pick up and drop off.

Laurel F 
Évaluation :
3

The check engine light came on and I had to pull off the road and spend the next 45 minutes making calls to figure out whether I should drive it back or take it somewhere for repairs. I got the go ahead to drive it back but this stop put me 36 minutes over a 24 hour time Period for rental and because of that I was charged an extra rental period. I was charged an extra day because of the equipment malfunction and trying to be the responsible person. I would definitely rent from a different site next time.

Jennifer H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meg S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casey C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G 
Évaluation :
5

Overall good experience. 24/7 access worked well because the store was closed for the holiday weekend.

Jason C 
Évaluation :
5

Excellent experience. Will be doing all my business with them further.

Douglas P 
Évaluation :
5

The return process through the website was confusing and overly complex. U-haul really needs to address that. It's enough to not want to use U-haul again.

Devon M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn G 
Évaluation :
5

Everything was good. I had last minute changes, picked up the truck early and had no problems. Very happy with the service.

Eric F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel r 
Évaluation :
5

all went very well.

ROBERT I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff a 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott S 
Évaluation :
5

Everyone was friendly and efficient. Paul helped me and did a great job!!!!

mary F 
Non les évaluations ont été soumises pour cet établissement.

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