Customer Reviews for The Portal LLC
(U-Haul Neighborhood Dealer)

390 évaluations

1016 Juan Tabo Blvd NE Ste A   Albuquerque, NM 87112

(505) 221-5174

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 3 h p.m.

Services dans cet établissement :

Pour nous contacter

(505) 221-5174

1016 Juan Tabo Blvd NE Ste A
Albuquerque, NM 87112

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 9 h a.m. à 5 h p.m.
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Dimanche : de 10 h a.m. 3 h p.m.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Service was extremely slow.

IAN H 
Évaluation :
5

I received an excellent customer's service.

RUTH N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C 
Évaluation :
2

Ordered Uhaul for Los Lunas NM Pick up.....Went to Los Lunas Uhaul to pick up & was told the Uhaul would have to picked up in Albuquerque 35 miles away. When I was called to confirm the rental the day before no on indicated that I would have to pick up in Albuquerque! Once there the Albuquerque store at 3010 Juan Tabo did not have the hand truck and dolly I had ordered and paid for! I was told to go back to the Los Lunas store to pick them up! Very poor communication & service!

SAMUEL S 
Évaluation :
5

I was met in the parking lot by the owner with directions for parking. Check in was fast and efficient.

Mark v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B 
Évaluation :
5

Thank you, for your help. Absolutely everything went as planned. There is nothing that could improve on my experience.

DAVID H 
Évaluation :
5

Top notch service and excellent conversation

STEVEN C 
Évaluation :
5

Brian was extremely helpful and made the experience easy for me.

ELVETA B 
Évaluation :
5

Good service and friendly

ALBERT K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B 
Évaluation :
1

Fire the guy from the store he was very rude from right when we walked. In. We try getting a 15ft uhaul and he said couldn't getone without using a major credit card, I told him I have done it plenty of time witj just a debit card and he kept saying no, I told If I can have the uhaul customer service number to see why this location won't accept debit cards and at that point he said we can go head and use a debit card. So we get the uhaul and go 1 mile down the road and load some flagstone, and park the uhaul 2 miles down the road ar my sister so my buddy came come pick up the flage which he does not so the guy from the store where we got the uhaul called me the next day and said we need to bring the uhaul back I explained what was going on and that my buddy haven't came to pick up the flagstone and we will pay for the day or days till he comes gets it so it's only bee. One full day so far, so the next day my sister me and says that 2 police officers came to her house because the guy from the store called the police and reported it stolen even though I talked to him the day before

KRYSTAL R 
Évaluation :
5

I will again use the services provide by The Portal, LLC. I will also give my recommendation to others. Brian is a stellar human, and a totally cool dude. Thank you, Brian!!

Charlene C 
Évaluation :
5

Rien

Amelia N 
Évaluation :
3

When we returned the truck the instruction were very unclear on where to put the keys after hours. There was no drop box that could be located and no other alternative could be found.

Schuyler T 
Évaluation :
5

Uhaul fuckin sucks. There's no point in reserving the truck at a location of it won't be there. Had to drive to Juan tebo which was a very professional location. Than to Rio Rancho for my trailer. Most waste of time and money when it should've been at the same location where I reserved the item 3 weeks in advance

JACOB C 
Évaluation :
5

Pick up process was simple and the gentleman was extremely helpful in attaching the trailer and ensuring the lights worked properly. Thank you for being so customer friendly!

STACY F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B 
Évaluation :
5

Nothing at all..Keep doing what your doing. Very kind team, very helpful at all times.

ANGELA O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon M 
Évaluation :
5

The couple running this location are extremely kind and helpful. I couldn't have asked for a better business to deal with for the last time before leaving Albuquerque.

Diego C 
Évaluation :
5

The duo at this location was exceptional. Very kind, helpful, and personable. They interacted with my 8 month old son during a period when their systems were down and couldn't move as quick as they would've liked. They explained everything very thoroughly and answered any questions we had.

Diego C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eunice b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose B 
Évaluation :
5

Great costumer service

Tracy M 
Évaluation :
5

All Uhaul procedures were explained when renting the vehicle. Great service.

Rodney P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie J 
Évaluation :
4

The owner was cool, but they added insurance to my already online precooked ticket without letting me know. I found out after my trip because the price quoted was more expensive. I was pissed as hell. Because the owner claimed he didn't add it that it was what I preselected but I shows him what I pre booked and he is changing his story now. Claimed I was aware when I wasn't. I have insurance and Amex play that provides insurance. I know why I didn't preselect insurance. Other than this issue, the owner wasn't a bad person.

eni o 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alper O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theron W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zakary C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M 
Évaluation :
5

Not a thing. Everything went smoothly. Friendly and very efficient staff. I wouldn't hesitate renting again.

NANCY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny R 
Évaluation :
5

Brian was excellent...!! Very helpful....

MARK T 
Évaluation :
5

The gentleman that helped me was AMAZING.

Jamie E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer w 
Évaluation :
5

Convinient location and freindly staff.

Cipriano G 
Évaluation :
3

The lock code provided was not correct and getting help with this issue was difficult so we wasted time we paid for trying to figure out the code. Other than that, all good.

CIERRA T 
Évaluation :
5

Great customer service very nice haul was great and clean.

Alfie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B 
Évaluation :
5

He came out to meet me as I arrived. Never even had to go into the store.

bob p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniella M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C 
Évaluation :
5

Very friendly

Mike A 
Évaluation :
5

The owners of this location were so friendly and helpful!

Becca M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy m 
Évaluation :
5

Mary was very nice and accommodating.

Christopher S 
Évaluation :
5

Very informative about the scheduling process for out-of-state dolly got me set up also with the return I always come here for my rentals for U-Haul. The crew always sets me up. J'adore.

Shane V 
Évaluation :
5

The lady that helped with the return was very understanding and helpful.

Tonia B 
Évaluation :
5

Clearly designated parking, with ample space, for trailer drop-off.

Kyle K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jet L 
Évaluation :
5

Nothing Great customer service

KEITH R 
Évaluation :
1

I will use your contact form

David H 
Évaluation :
4

Vehicle was ready to go - everything worked just fine! Employee was very friendly!

Jeff L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brynne B 
Évaluation :
5

The Portal was a great experience for me! They got me the equipment I needed, and they were very friendly! The prices were great, and the customer service was excellent!

DOMINIC M 
Évaluation :
5

The entire experience was very smooth and professional. The owner arrived an hour before official opening hours to accomodate my timing. The truck was low mileage and in very good conditions. Return was quick and easy.

STEPHAN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Z 
Évaluation :
5

I worked with Brian to obtain the trailer. We had to move the last belongings of my wifes late sister to our house. The trip and move was uneventful (the way I like it) and it all happed with no flaws. Thank you for being there.

Douglas S 
Évaluation :
5

Very friendly people working here as well as the owners- great, fast, friendly, service! I will definitely be back the next time I need boxes storage a truck or a U-Haul

Lorreta O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T 
Évaluation :
5

Mary was very professional and courteous. The experience was quick and smooth. Vehicle was well used but got the job done.

Bruce H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armad J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradford G 
Évaluation :
5

Very convenient and great customer service!

Gabrielle G 
Évaluation :
5

Mary was a sweetheart. She knew her business and is an excellent sales person.

Vivian L 
Évaluation :
3

The truck was used hard. The side mirros was my problem. They couldn't be moved. Made it VERY unsafe to drive.The vehicle smelled of marijuana. But so did the in side of the store.

Katherine A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H 
Évaluation :
5

It would be nice for them to calculate mileage of the trip route for you online, with a trip mapper, so the total mileage might be more accurate or close to accurate. I miscalculated and was faced with "sticker shock". Luckily I had the money to cover it. My husband was floored.

JULIE L 
Évaluation :
5

The customer service was outstanding Really appreciate the support and the services at this location as the consumer relations 10 stars

Steve W 
Évaluation :
5

Online checkout and checkin were super easy. Merci!

Meghan R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B 
Évaluation :
5

Friendly and supportive people. Went out of their way to make sure that I was treated well.

Tracy M 
Évaluation :
5

The gentleman that helped me was wonderful & very kind. I highly recommend renting from this location!

whitney w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johndale T 
Évaluation :
5

Easy turn in!

Pat M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W 
Évaluation :
5

Super easy transaction after hours! Would use again in heart beat

Amy S 
Évaluation :
5

Give the lady a raise she is the best

Luke S 
Évaluation :
5

Manager is very friendly and helpful!

Patrice E 
Évaluation :
5

No problems here.

RAYMOND L 
Évaluation :
5

Very Professional. Brian & Mary were awesome!! -Danny B. Loveland, CO

danny b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis B 
Non les évaluations ont été soumises pour cet établissement.

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