Customer Reviews for The Rental Place FB
(Concessionnaire U-Haul dans le voisinage)

264 évaluations

18550 N Hwy 1   Fort Bragg, CA 95437

(707) 961-9622

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 961-9622

18550 N Hwy 1
Fort Bragg, CA 95437

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Check engine light was on, I checked it with my code reader and it was a p0451 evap problem which is perfectly safe to drive

Joel S. 
Évaluation :
5

Quick snd easy. Friendly.

Nancy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ryan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

The staff at the "Rental Place", was very helpful and gave me superb customer service. I would recommend the business to my friends and I will return to the "Rental Place", in Fort Bragg, CA again to rent a Uhaul. Thank You, Candace

Candace Leigh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john F. 
Évaluation :
5

The location was a good one. My one issue is that the mobile checkin/out was presented as a way to have no interaction and even pickup off hours. It does not appear this is actually and option so that is a bit confusing.

David S. 
Évaluation :
1

The truck was filthy and barely functional. The brakes screeched, and the transmission stuck. When we pulled out the ramp it had hair and mud from the previous user. I wasn't treated very well when I picked it up in the morning. When I asked questions I was told to “call uhaul if you have a problem”. I didn't. As we all know when you are moving house yourself and have friends waiting you'll take what you can get. I asked for insurance online and the rep didn't tell me the different kinds of insurance. I'm glad i did my research. I was told there was a dolly and mats, despite my online request to have no equipment. This took up valuable space I needed in order to fit my move. If I had known a cubic foot would be wasted I would have gotten a bigger truck. I returned it before the time it was due with more than required gas. I was told I had to go out to the parking lot to sweep it. I said that when I picked it up it was filthy. Then I was yelled at to “sweep it or I'll charge you!”. My response was “that's fine charge me”. The return was “I will, and I'll enjoy it”. I don't need that kind of hassle as a customer. It's out of line. Then the salesperson disappeared into the back. I asked the other rep “can I go, I'm more than happy to be charged, I don't have energy to sweep”. She said “I'm really sorry, yes you can go.” I don't need that when I'm moving out of my home, due to sad circumstances. It was over all an unsavory and disappointing place to rent from. I would suggest not using them as a franchise as it makes Uhaul looks bad and if not remedied I would be more than happy to go elsewhere. This rep is not who you want as the face of your business. I should have paid attention to the reviews online, but I wanted to retain my brand loyalty to uhaul.

nicole L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W. 
Évaluation :
3

The truck was old and had many existing dings and scratches

Gregory W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwain G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen W. 
Évaluation :
3

The cab of the truck was completely dirty. Food and dirt all over. Nothing wiped down or cleaned. Very disappointed. I will be calling Uhaul personally to complain.

Darren R. 
Évaluation :
3

Have the vehicle clean when the truck is rented. . The truck we picked up was dirty, full of soil and marijuana leaves. The cab was dirty with a container of clear gel that smelt like marijuana. And cigarette boxes were left also. My husband slipped and fell while cleaning the back of the truck and just sweeping didn't clean it. We had to wash out the back before loading with our household items. We were delayed in returning the truck and the owner was very rude. I explained that my husband got hurt and wasn't able to unload the truck. We had to wait for a some friends to help so we're were delayed in returning. The lady who works at the counter renting the vehicles is very nice and helpful. I won't rent from them again, I'll go to the other uhaul rental shop in town. Thanks

Gina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don M. 
Évaluation :
1

I promised to return the truck in 24 hours, when I could not return, I left a voicemail to inform "The Rental Place" that I would be returning the truck 3 hours late, Bob sent me a harsh, very nasty and unprofessional voice mail, demanding that I return the truck on time. When I delivered the truck late, I parked it in the lot and left, and received another voicemail from Bob, stating the, "clock was still ticking" and I must call "The Rental Place", to confirm my reservation had ended. When I telephoned Bob answered, yelled at me about not "checking in" when I returned the truck, (I have done this many times for other UHAUL locations)and called me "a pussy", and then hung up the telephone, without giving me any chance for a rebuttal or even asking me why I couldn't return the truck on time. I had a very good reason for being late, but this crew isn't interested in customer service. I didn't even get the truck I wanted; I ordered a smaller truck... They have a rare combination of incompetence,being verbally abusive and mean to their customers. Bob should get some help, he's embarrassing himself.

John R. 
Évaluation :
5

Excellent experience. Nice truck ready when we reserved it helped the move go smoothly.

Timothy W. 
Évaluation :
5

Nothing. Uhaul is awesome.

Pao X. 
Évaluation :
5

Not a thing! Very Awesome company, well managed, I am a happy customer

lori E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt S. 
Évaluation :
5

very helpful and supportive, thank you

Suzanne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
2

The building was like four businesses in one and that was confusing. The lady was quick but not much information was given about my insurance coverage or anything really.

KIRSTEN LEIGH M. 
Évaluation :
5

Very convenient and appreciated the Sunday hours for my drop off.

Paula T. 
Évaluation :
5

Employees very helpful and friendly.

Gary O. 
Évaluation :
3

U-Haul messed up my move from start to finish. I should have known, as they did the same thing when I utilized their services with my last move 15 years ago. Honestly, do NOT use this company!

BONNIE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latoya G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
5

This was a very pleasant local rental experience. The staff were extremely competent and helpful, the vehicle was great, the rates were reasonable and fair, and overall it was a very satisfactory transaction. I highly recommend this Uhaul location..

Hilleary B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
5

Thanks

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

I began my rental experience at a different location. I needed to pick up the van on Saturday, so they made the reservation, and told me to go online to fill out the form to get the code to open the box that held the key. Saturday morning I arrived and began the process of navigating the online registration. After 45 minutes of trying and failing to successfully make my way through the process, including a call to Uhaul customer service, I gave up and went to the Rental Place, where real people checked me in and had me on the road. It would be better for people who are going to check in and get their vehicle using a smart phone, if the basic form and ID verification could be done over the counter, and a simple text message could be sent to the customer the morning of the pick up with the code for the lock box. It was a very frustrating and time wasting experience, which put me behind schedule, and ultimately caused me to keep the van an extra day, which cost me extra money.

danny B. 
Évaluation :
4

was very helpful in making sure desired truck was actually at location I needed it at.. Otherwise, it may have necessitated a 100 drive..

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy E. 
Évaluation :
5

I would like to be able to reserve further in advance.

Fred D. 
Évaluation :
3

Free donuts!

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARTH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
5

Not Much

Eric J. 
Évaluation :
5

The service rep was very helpful and courteous. I was having a bad day and It was nice that he was so polite, friendly, and professional despite my frustration. I highly recommend The Rental Place!

JASON M. 
Évaluation :
5

Thank you for your friendly service. Very clean, nice and safe ride.

Marlene P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen G. 
Évaluation :
5

Had a communication error in the system and the FB Rental place was able to straighten the issue out same day! Thank you to Forest Garrett for taking care of everything.

Shon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN L. 
Évaluation :
5

I love the Fort Bragg Rental team! Kind, courteous and very helpful and they had exactly what we needed to get the job done! Thanks!!

NATALIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lloyd R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mimi F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
1

I did not have a walk around before I rented the van. Later was charged for damage that was not done during my rental. I tried to call to resolve the issue but waited on hold without a human for close to 30 minutes. I was told that you called but I did not receive a message. Want to resolve this out of court?

STEVE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTA P. 
Évaluation :
5

good customer service, easy and fast pickup & drop off

Gary W. 
Évaluation :
3

UHaul was dropped off after hours so we didn't interact with anyone.

nadine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Not Much...I...on avg...Get a U-Haul 6 to 8X a Year...

Eric J. 
Évaluation :
2

This is this second time that this location could not find my reservation. Wanted to charge one third MORE than reserved price.

Rusty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan M. 
Évaluation :
5

Exceptional service and no fuss reservation online!

Danny L. 
Évaluation :
5

Excellent staff. Everything was ready, clean and check out was easy.

Sydnei W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn H. 
Évaluation :
5

Brian who helped me hook up the U-Haul was very nice and knowledgeable!

Gretchen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan M. 
Évaluation :
5

This is the second time I have used UHaul in two months for a longer distance move. Both the truck and trailer were solid and made the trip rather easy. Would definitely call on them again.

Zachary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise C. 
Évaluation :
3

They sent me to a drop off location, assuring me of after hours capability for me then to find out that it was closed, no drop off after hours and it screwed up a very important tight schedule I was keeping.

Dwight G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi H. 
Évaluation :
2

I would prefer the other U-Haul store in Ft Bragg. There was a lot of trouble in getting the van checked out glitches with the computer. It took almost 30 minutes to redo paperwork I had already done on line.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
3

Have Computers Servers That DON'T CRASH !!!

Eric J. 
Évaluation :
5

The pick up location was changed at the last minute by U-Haul. We incurred hotel expenses in order to pick up the equipment in a timely manner, and had to drive 50 miles out of our way. U-Haul should have advised us more than one day ahead so that we could make alternate arrangements with our moving crew.

Pieter Anne W. 
Évaluation :
5

The Rental Place in Fort Bragg was wonderful, helpful and efficient, Made a stressful move with time restrictions easy??

marsha B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan D. 
Évaluation :
1

Vehicles were dirty(Pryor rentals garbage and grime) lights on tow bar passenger side not working. Personnel were nice and courteous. Just had to go way out of my way, not compensated enough to drive in a completely unessessary direction and and to be there at a time 10 and a half hours before my original reservation was not good...I had no choice for this move had to happen. Not happy!

Rodney H. 
Évaluation :
4

The people here were very helpful with the check-in process, although they informed me they could not help me unhitch and unload my car even thought in Denver I was told not to do it myself, but rather let the folks in FB do it. I will need another truck in about two months. If I go with Uhaul, which is doubtful at this point, I would hope for better information and assistance.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryant P. 
Évaluation :
3

Rental Place kindly accepted my truck and dolly at their location after I repeatedly told Curtner staff that the drop off location THEY wanted me to use was closed that weekend for a funeral and they put that address down anyways making it more difficult for the Rental place folks to figure out what Curtner screwed up.

Tim W. 
Non les évaluations ont été soumises pour cet établissement.

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