Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

Évaluation :

5

Friendly service, clean vehicle (8' truck), easy pickup and drop-off. I would rent from here again.

Évaluation :

5

Friendly and efficient staff! Very helpful and I'll be using them again!

Évaluation :

5

Easy Peasy! Thank you Uhaul!

Évaluation :

3

Clean truck

Évaluation :

4

This was not the location I originally scheduled for, and was only after U-Haul didn't show up to provide me my reservation that I was brought here. Thankfully they were open and could accommodate.

Évaluation :

5

Great service thank you so much!

Évaluation :

3

Passenger headlight was out and had a bad tire sensor but overall it was a good rental and rate

Évaluation :

1

I had a very poor experience dropping off at this place close to my house. I was told to just leave the key, Andrew didn't know how to manage a truck return at all and I left feeling really uneasy with no proof of return. I even called later than day to ask for a receipt, with no success. I dealt with Amber at your 800 number who documented everything and tried to assist with closing out my rental but said she had to get a ASM involved. I never heard back until I got a bill 5 days later for 2 gallons of gas - showing me the gauge much lower than how I returned it. I was completely appalled by this. (I recvd it at 3/4 full and returned it at 7/8 full). So I had to call back AGAIN and dispute this erroneous charge of $10.25. Sandra reviewed the amount with me and then proceeded to process a refund of $10,11 instead. Sigh. Not impressed with Uhaul and the disconnect between their vendors and the company. Nobody seemed to know the policy on bridge tolls and *I* had to find it online in the rental policy and explain it the THEM. Hmm.

Évaluation :

5

Very friendly staff.

Évaluation :

1

I returned the truck with 3/8 fuel level having put gas in it on the way to the drop off. I told the employee an email receipt was fine and left. When I reviewed the receipt it showed 1/4 tank fuel level and a fuel service charge and gas charge. This is unacceptable. I'm thinking of making a complaint to the police.

Évaluation :

2

The person at the desk could barely speak loud enough to hear nd he didn't listen when we said we would have a different drive. H did not give instruction hat we would get a text request for the inspection before we drove away.

Évaluation :

3

I’m being charged and amount for miles I never put on the truck , not sure if it’s there fault or the place I originally picked the truck up from im just caught in the middle.

Évaluation :

5

Very organized & prepared & I’m a repeat customer who will return again.

Évaluation :

5

S.O.

Évaluation :

3

Agent charged me a $15 Safe Move fee even though I declined it when reserving the vehicle. They did honor the blankets and mileage requests.

Évaluation :

5

Left headlight was very dim, right headlight not working. No lock on roll up, I had to buy one.

Évaluation :

4

The only negative for this location was the truck only had 29 miles of gas in it when I picked it up.

Évaluation :

5

Call, reserve, pickup. Easy. Great staff, very friendly. Has been for years. Awesome locals.

Évaluation :

5

Real good people work there.

Évaluation :

1

You canceled my reservation 3 hours before my scheduled pick up via text message.Then location Made a reservation at another location that I did not request nor could I travel to get there. I had to call to cancel that reservation that was 10 minutes after automated reservation was made by I don't know who via text message and I didn't request and was told I was going to be charged for a less than 24 hr cancelation. Are you kidding me?? Was then given a much smaller truck available but was given a contract that was not for the truck I was given keys to drive. Mileage was wrong and gas was on empty but contract stated 1/4 tank. This was an absolute disaster of an experience. Employee is not the person that usually helps me with great service. It's always been great until I got this person. I won't be renting if I get him again.

Évaluation :

4

That the truck at least be clean inside front and back

Évaluation :

4

Fidel and Andrew were incredible. So helpful. So kind. Great service.

Évaluation :

2

There was no one there, I was instructed to leave the key in a lockbox, but the lockbox was missing. Called the help line for assistance, and they finally said to just leave the truck and return the next day to hand over the key. I lost a good hour of my day searching for the lock box and on hold with support. Now I have to drive back there today. Very aggravated.

Évaluation :

2

Odometer on the van i rented was rigged. I drove 27 miles max and was charged for 55 miles. Check your distances and see how they charge you.

Évaluation :

5

Very friendly staff

Évaluation :

5

They are really helpful.

Évaluation :

5

Your electronic check in process is awful. It takes much longer and requires more steps than in person check in. Honestly it was a waste of time. I was charged for gas despite returning the vehicle with more gas than I received it with. I have emailed twice now to have this issue addressed, and have so far not received any feedback. My complaints are 100 % not with the location, the folks working that location were incredibly nice and helpful. My complaints are with Uhaul the company, your check in process (electronic, not in person, again the staff at this location were great) and being charged for gas despite returning the vehicle with more fuel than I received it with.

Évaluation :

5

The service was efficient, courteous, and friendly. The staff is helpful and knowledgeable. An excellent experience.

Évaluation :

5

Vehicles have some existing damages but they work for what you need them to. Good service at the desk

Évaluation :

5

It was wonderful, easy to drive, and friendly staff.

Évaluation :

5

I always recommend Uhaul, thank you for your service. Appreciate the customer service from the staff when book the truck snd when return.

Évaluation :

5

Great friendly service

Évaluation :

5

Such nice people

Évaluation :

5

Thanks

Évaluation :

5

Andrew was outstanding and very friendly! I was very happy with my experience!

Évaluation :

5

Great experience. Nothing to improve

Évaluation :

5

staff was friendly and helpful

Évaluation :

2

This location does not alow for after hour returns, which was not disclosed on the website. and I only became aware of it when I was at the counter. However, my main concern was my erroneous assumption that all trucks came with an EZ Load Ramp, which the 10 foot truck does not have. THAT INFORMATION SHOULD BE NOTED CLEARLY; ( as in: The ten foot truck does not have a ramp). You rely on the customer to deduce that there is no ramp because it is not noted in the description. Because of that I had to make a second trip from my storage unit to my home to build a ramp out of 2"x12''s in order to load the very heavy stove.!! That cost me more time and milage fees. I didn't appreciate your lack of vital information!!

Évaluation :

2

The truck was filthy, with a sticky floor and there was litter in the truck. The tools on display in the customer room looked like they hadn't been cleaned before they were put back on the floor, and it had been a very long time since the van I rented had been cleaned. Really bad business. I don't rate companies w/ stars or anything like that because I think it's a scam and the vendor has no recourse when he receives a poor review. Just suffice it to say that I will never rent from your store again and (obviously) cannot recommend you to anyone.

Évaluation :

5

At the rental office, please get the computer website to ALLOW 2 partial payments to be received for the whole huge total when paying the bill. Such as PARTIALS on 2 different credit cards! Or, part of the bill with cash and the rest on a credit card. This is a MUST!

Évaluation :

5

All good, thank you very much.

Évaluation :

3

I was happy with the gentleman that helped while picking up the truck. The truck was filthy inside and out.

Évaluation :

5

My rental was ready as soon as I got there and upon my return, it was a quick and easy process.

Évaluation :

5

Customer service excellent!

Évaluation :

1

Truck was in a accident when I picked up and they made me take this unsafe truck because they said they didn’t have any other truck but, another U-Haul facility down the road with many safe trucks!

Évaluation :

4

Thank you for kindness and service. Much appreciated.

Évaluation :

5

Thank you for your friendly and attentive service and for the extra help to stay late for my return on Monday after 5:00. Best Regards

Évaluation :

2

The van had water gushing out the cab, I was ask to follow directions on the link that was attached to the text for the return of the vehicle, but the store does not have after hrs. Drop off availability!.

Évaluation :

3

Can you not charge the customer for cdw coverage if we don’t want it.

Évaluation :

5

Online offered hourly rentals but then I realized most common is a daily rental. Daily rental way better for me. Why was the daily rental offer not as obvious online?

Évaluation :

5

Thank you for great customer service

Évaluation :

5

Needing to rent equipment usually means stress, but not at The Rental Place, in Santa Rosa. It is always a pleasure to do hassle free business there with professional courteous staff . They also have things to rent for parties like cotton candy makers, tables, and helium in addition to boxes and moving eqpt. Fidel is a genuine straight-shooter, wish I dealt with more individuals of his nature. Bless Up!

Évaluation :

2

The reservation stie said that this could be a virtual pick up site - but I wasn't informed until last minute that it wasn't. So I wasn't able to pick up the truck early and return it late as planned as they closed at 5pm on Saturday! As a result, I wasn't able to return the truck until Monday morning and they charged an additional day! Uhaul should not allow customers to make a reservation like this if the site is not able to accommodate.

Évaluation :

5

Although U-Haul rentals is not their primary business, the team was friendly, helpful and the entire experience went smoothly.

Évaluation :

5

The gentleman that was working yesterday was very friendly and has great customer service skills.

Évaluation :

5

Everything went well and the customer service was great.

Évaluation :

1

Fuck Uhaul

Évaluation :

5

The staff was friendly and helpful!

Évaluation :

2

I was initially charged based on an estimate of the mileage i would drive. I drove less than this distance, and the amount wasn't adjusted. So I was overcharged. I emailed the rental center and they didn't not respond to my email.