Customer Reviews for The Rental Place
(Concessionnaire U-Haul dans le voisinage)

1 073 évaluations

5100 Commerce Bl   Rohnert Park, CA 94928

(707) 596-5107

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(707) 596-5107

5100 Commerce Bl
Rohnert Park, CA 94928

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : 8h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

put key in lock box for no contact pickup...

Carlton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE S. 
Évaluation :
5

Best Uhaul experience I have ever had. Will definitely use this location again for all my moving needs.

Aaron W. 
Évaluation :
3

My whole experience was bad, but not on the part of the location. My reservation location was changed last minute without me knowing and cost me an additional 30 minutes of driving time that I wasn't expecting. The mobile check in process was absolutely terrible - had I known in advance to bring a passport or other phone numbers for verification, it would have worked fine. Because I did not know this, I was only able to give my work phone number. The agent could not get through to a person, and I did not have the other alternative verification items so I spent another 30 minutes dealing with this situation. Then, because the online agent couldn't make it go through, I was instructed to cancel the mobile process and go into the dealer who spent another 30 getting the reservation released and checked out to me. Ultimately my original 7AM pickup time turned out to be 9AM after all of the above and impacted my day badly. Additionally, the check engine light was on and the truck itself sounded terrible. I was upset and won't use this service again.

Elizabeth W. 
Évaluation :
5

Needs a bigger parking lot-

JANIECE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RATU C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raelyn A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHTON M. 
Évaluation :
5

Excellent service, friendly staff, good experience

NELSON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA H. 
Évaluation :
1

The truck was dirty and it felt like it was gonna break down at any moment the whole process of uhaul messing up my reservation since the beginning was the worst experience and probably never will use Uhaul again I'll stick to budget or Penske

ALEJANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherrie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucinda N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin P. 
Évaluation :
5

The truck was new and performed well. The service was quick and professional.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Pablo was cool

Kacey G. 
Évaluation :
5

Give the customer the requested number of blankets or let them know that they do not have them and not charge them and leave it to the other end to make the adjustments.

JONNA K. 
Évaluation :
5

Nothing excellent

NATION M. 
Évaluation :
4

They went above and beyond what they needed to do . since u haul changed my pick up location 2 times each time getting further away from my original pick up point. and drop off point changed 3 times as well. will never use U-HAUL AGAIN !!!

Scott and Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATION M. 
Évaluation :
4

Truck was delivered with half full tank. Would have been more convenient if the tank had been full

Barry S. 
Évaluation :
5

I did not receive the furniture dolly.

Heidy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

Continue with the current service level

LAWRENCE W. 
Évaluation :
1

My truck was not avalilable even though it was reserved 1 week in advance this put me and crew 3hrs behind schedule. I was charged 31,90 $ for gas even though I only put 25 miles on the truck and put 3 gallons in before returning. Then had 525 $dollar charge show up as pending on my credit card which the rental place said they could not do anything about and to call the 800 number to get it straightened out. A nice person named Madison helped me from the 800 number with both issues but will have to wait a couple of days to see if resolved. I wii never do business with The Rental Place in Rohnert Park again

JOSEPH C. 
Évaluation :
3

This applies to uhaul, not this specific location. Our original reservation was for a 15' truck and one way rental (pick up at current house, drop off at new house location) and when we showed up we were told they didn't not have a truck for us, despite seeing our reservation and confirmation. The store got Uhaul corporate on the phone who said they would give us a 50 $and we would have to drive 45 miles away to get our truck. When told that's not acceptable, they said we could rent a smaller 10' truck only a few minutes away from our current location, but would have to return it to that same location (no one way available). So we got a smaller truck than what we requested, had to pay the same amount, and spend an extra hour and a half driving to return the truck. We also had to make multiple moving trips since the 10' didn't fit all of our stuff (why we reserved a 15' truck in the first place). The guy at our pickup location said this happens ALL THE TIME! Horrible experience overall, can't ever recommend anyone use Uhaul when they know of these issues and don't even do anything about it.

JEFFREY D. 
Évaluation :
2

The person at the front counter was rude and not helpful. That being said, the truck was ready when I got there,

BARBARA R. 
Évaluation :
1

I reserved a truck over a week ago and when I got there they said there wasn't a truck for me to use. I was there at 8:30 and finally left at 9:30 with a truck that was sitting there from the time my husband and I arrived. We were told that truck was for somebody else and that we could not drive it one way. We were told we would have to bring it back to this location. So we drove 2 hours unloaded the truck and drive 2 hours and brought it back and then we had to pay for extra miles since we agreed to bring it back. We paid more than we needed to pay since we now had to pay the mileage. I was quoted 138 for the truck to drive one way and ended up paying 173.89. I do not feel that is fair and I am disappointed in renting a truck from U-Haul today.

Peter C. 
Évaluation :
4

Clean the trucks. This is the second time in 2 weeks that I picked up a dirty truck. Am I to complain and possibly have to wait for a different truck or have the one cleaned...no

MICHAEL R. 
Évaluation :
5

They forgot to put moving blankets and dolly on the truck, I called and they were more than happy to bring the items to me! I cancelled the items and they credited me back right back. Picking up and dropping off truck was very efficient as well. Thanks U-Haul.

VICKIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAYLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Thank you, service was great, in and out and ready to ride in a few minutes. Bought supplies here too! Boxes and mattress bag. Drop off was also effortless! Merci.

Vickie E. 
Évaluation :
4

There was an empty beer bottle left in the cabin that I hadn't noticed until after I had picked up the U-Haul. Otherwise it was pretty clean.

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stepan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

THANKS. EVERYTHING WENT SMOOTHLY!

ROBERT B. 
Évaluation :
3

Truck was filthy when I picked it up. Mud on the fenders, sides, rear door and floorboards in cab.

AARON L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Patrick G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYAMIRON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GABRIELLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL B. 
Évaluation :
5

The staff was very friendly and accommodating

Kenneth L. 
Évaluation :
3

Truck was muddy. Hand truck and blankets were not in the truck so the whole self serve check in did not work as I had to go inside anyway.

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalimar E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
4

Advise in advance of the chronic shortage of trucks in California

Bobby B. 
Évaluation :
5

Nothing, everything was great!

BRENT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RATU B. 
Évaluation :
1

Truck was very dirty inside and out. I had to clean the windsheild inside ant out myself before I could drive it. Person at the counter offered no help when I mention it to him. Worst rental experiance ever with Uhaul.

Thomas D. 
Évaluation :
5

Customer service was great! Much better than South SR Ave location. I would much rather drive the extra mileage to deal with nice people.

Carissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Was thankful that this location found a truck for me. I was originally booked at another location. I called to confirm the day before and was told their truck was out of service. That was a little nerve wracking, would rather that uhaul called me to let me know that rather than me have to figure it out myself. But the national took over once it was discovered and got me squared away. All in all things went smoothly the morning of. Just not sure that would have been the case had I showed up without making the call the day before.

Kyla G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

This location was awesome - the fact that Uhaul cancelled the truck I reserved ON THE PHONE WITH UHAUL the week before the day before I needed it and really didn't care if I found another one is beyond customer service. The person I spoke to didn't want to put in any effort to try to find a truck for me .ZERO interest at first. The fact that we were able to get a truck but had to drive 6 (SIX) hours to get it, is beyond comprehension. BAD BAD CUSTOMER SERVICE UHAUL. NEVER HAVE I BEEN TREATED THIS BAD. IT;S UNBELIEVABLE. FIX YOU SHORTAGE OF TRUCKS OR DON'T ALLOW ANYBODY TO MAKE A RESERVATION AND MAKE THEM BELIEVE YOU WILL HAVE A TRUCK AVAILABLE!! YOU CAN'T LIE TO YOUR CUSTOMERS LIKE THIS. WE WILL NOT TRUST YOU IN THE FUTURE AND LOOK AT OTHER OPTIONS FIRST.

Greta P. 
Évaluation :
5

The gentlemen there are very nice and helpful.

Ronda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERENA F. 
Évaluation :
4

I can't think of any improvements needed.

GARY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN O. 
Évaluation :
5

App is poor and has me repeat steps already completed.

Armando R. 
Évaluation :
5

Employees weren't wearing masks.

STAN W. 
Évaluation :
2

Fix the gas gauge on the truck so you know how much gas you have. Items rented were missing from truck, I asked for refund for those items and it said someone would contact me within 48hrs but they never did and then still charged me for the missing equipment. Will use different company in the future.

Chantel E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byrne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Always great service.

JAQUELINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

Great Service!

Diane M. 
Évaluation :
5

Young lady at the front is Excellent

Kevin S. 
Évaluation :
5

This location is practically ideal for our needs and we have used them frequently. No problems.

David E. 
Évaluation :
5

Vehicle was dirty but the staff made up for it With speedy and polite service.

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOBY T. 
Évaluation :
5

I was charged a 20,00 $ after hours fee because I did not know that I was supposed to verify my equipment return from my mobile device at Uhaul.com/ share. This is something that should be told to customers when they rent trucks out. I have rented here many times and always had a good experience and do not recall ever having to pay this fee previously or having to verify my return on my phone when dropping off the same day rental after hours. I really think that uhaul should refund my 20,00 $ .

HEATHER J. 
Évaluation :
5

Great ride in cargo van, easy set up online, great customer service, just easy and quick and simple processing overall.

Julie N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Nothing really great service

NATION M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAQUELINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL B. 
Non les évaluations ont été soumises pour cet établissement.

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