The truck interior was dirty. Muddy shoe marks and dirty dash, possible soda spill. The reps were friendly and helpful. I use uHaul anytime I need this type of service.Terri S.
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rohnert Park, CA 94928
Services dans cet établissement :
- Lun.-sam.De 7 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.Alex R.
Le client n'a pas laissé de commentaire.DOUG H.
Longer hours of operation. Customer service is excellent. My needs were heard and accommodated. Merci.MARIA S.
Took us way too long to check out; up to 35 Minutesâ€¦ should've only taken maybe 15-20 minutesGayla S.
I know it's hard to manage the logistics with all the one-way rentals, but the ability to count on furniture blanket rentals would be a big plus.CHRIS R.
Le client n'a pas laissé de commentaire.Judith F.
Awesome experience. My first time to use UHaulBarnard B.
The floor board was extremely dirty when when got the U-haul, which then turned into mud as we were moving in the rain. There was also a leak somewhere inside the roof of the U-haul so my couch got soaked in a couple areas as we moved it from point A to point B.Madilynn N.
Le client n'a pas laissé de commentaire.Fred H.
I've rented a lot from this location, and have never had a problem. This is my go-to rental spot!Kelly S.
Le client n'a pas laissé de commentaire.STARR P.
My online reservation rental are two days, they wrote the contract with one day rental which cause the problem at the drop off location.Duc L.
The boys were very polite and fast with their work. They were very efficient with their delivery.richard H.
Best customer service!! Very helpful and a pleasure to do business with.Tiffany K.
New Van and great customer service.Ronald B.
Le client n'a pas laissé de commentaire.Larry B.
Wash exterior of truckEric G.
Le client n'a pas laissé de commentaire.Jennifer D.
The guy offered me insurance which I declined, yet on my bill they charged me $14.ALEXANDER C.
Excellent customer serviceAaron A.
Le client n'a pas laissé de commentaire.Laurence C.
Le client n'a pas laissé de commentaire.Tom W.
I am extremely dissatisfied and disappointed.melissa R.
Excellent service clean trucks equipment Really a great place for rentalsNATION M.
Le client n'a pas laissé de commentaire.Alyannah W.
Excellent customer service. Very friendly an knowledgeable staff. Highly recommend The Rental Place.Ashkan D.
Personnel amicalthayer M.
Great staff that were so attentive and got me in and out of there quickly.Alex Z.
Le client n'a pas laissé de commentaire.Bryant C.
Le client n'a pas laissé de commentaire.Andrew H.
These guys were the best!! Really helped make a difficult and stressful day a little easier. Je les recommande fortement.brian W.
Wash the windshield and windows. Thanks.Steve Q.
Great service good clean reliable truckMitch B.
Nothing excellent service great equipment my favorite place Thank you Chris and Robert!!NATION M.
Zero conversation and eye contact at pickup. Maybe be a little more engaging.Suzanne M.
Le client n'a pas laissé de commentaire.DIRK P.
Gas emissions caused terrible problems while putting gas in.JANE S.
A back-up video camera would be a big help. I've rented a UHaul truck that was larger than the 10' box truck i returned today, and that truck had a back-up video screen which was very helpful for avoiding accidents. I've rented from both the Santa Rosa Rental Place on College Ave. as well as the Rohnert Park Rental Place on Commerce Blvd. and I'd rate both locations as excellent across the board. Friendly, efficient, helpful, from the yard-crew to the front-desk.Steve Q.
This location has the nicest customer service! Wonderful experience.Maria L.
Only one associate at the counter on a Saturday. He was excellent but there should've been two people there.Felicia L.
being a disabled senior, it was quite difficult for me to get in and out of the truck and get in and out of the bed of the truck. I needed to bring along a small ladder with me in order to get in and out. Other than that, no problems. The labor guys were great too â€" really hard-working and I had to keep telling them to take a break!Mikayla D.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Spencer B.
This was the worst U-Haul experience in over 25 years of using the company. First, my pick-up location was changed which more than quadrupled the mileage I'd have to drive. But much worse, when I arrived at the vehicle (on a Sunday, when the location was closed), none of the three dollies or the furniture pads I ordered where in the truck. Customer service helped me locate a facility where I could get two of the dollies and half of the furniture pads. All factors combined made me 2 hours late to start my move and cost me $120 in labor overages. Absolutely infuriating. I will never use this location again and will look at other options other than Uhaul after only receiving a slight discount for these many inconveniences.Matt S.
Le client n'a pas laissé de commentaire.Amanda G.
The sales guy was nice but in the middle of helping me he took like 3 phone calls and never once even tried to ask me to hold on. I get it he was busy but hopefully next time it's easier.Ashly E.
andy and the lady that were working went above my expectations and I am grateful that I met them .crystal H.
The mat at the front counter was rude and disrespectful!VALERIE A.
Make sure that the gas tank is not just full, but topped off before you leave with the truck.Chris B.
Le client n'a pas laissé de commentaire.Jesse V.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.Imelda R.
The truck was in bad shape. A little beat up and the driver door was hard to close. The windsheild seal was coming apart on the passenger side and the tire pressure monitor system said needs service on the dash warning system. The service was great but the equipment wasn't necessarily up to par. I will still continue to be a repeat customer, I have used this location many times and will continue to do so.Toby T.
Le client n'a pas laissé de commentaire.KIMBERLY C.
Le client n'a pas laissé de commentaire.Samuel V.
Replace the broken mirror before truck is rented. I feel it was unsafe.John B.
Le client n'a pas laissé de commentaire.Terence B.
Very helpful and fast.Ruben E.
Friendly check-in and return, truck in great conditionsteven T.
Le client n'a pas laissé de commentaire.Shelley D.
Le client n'a pas laissé de commentaire.Alexander K.
Chris and his Employee"s cared. They were informative and helped me with a UHaul 101 tutorial. The ins and outside of process and bringing back the truck. The truck was easy to drive. All the lights and signals worked. It also turned on a dime. Easy to maneuver at the storage unit. Ease to open the back gate of the truck. I had a little confusion at drop off and their 800 line walked me through it. No waiting they picked up right away. 1) don't drop your UHaul Jey in drop box until you have cked that you have all your belongings IE Car Keys and put the equipment inside the front seats and then lock the doors. Jennifer, also an Employee, was there to ck on the lot. A delightful Woman. Knowledgeable and helpful. Biggest smile too. I needed that after the hard work I had to do. I am grateful for my experience at Uhaul. 10/10 Thank you for caring UHaul. NicoleNICOLE M.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Daniel W.
The Rental Place is awesome. I will rent there whenever I can.MICHELLE V.
Everything was okMANUEL Q.
Le client n'a pas laissé de commentaire.ERIC P.
Le client n'a pas laissé de commentaire.DONNA H.
Awesome customer service.Jennifer N.
Le client n'a pas laissé de commentaire.RATU C.
The person who served me was great but another employee wasn't wearing a maskRUTH L.
Le client n'a pas laissé de commentaire.Greg C.
Le client n'a pas laissé de commentaire.DOMINADOR T.
Le client n'a pas laissé de commentaire.Kaila S.
Le client n'a pas laissé de commentaire.LAURA S.
The location was fine and staff on site was great. Your app and approval process digitally is the problem. It takes too long and there's no communication when you tell me to message you, I get nothing back in return.Ryan W.
Le client n'a pas laissé de commentaire.DONALD A.
Le client n'a pas laissé de commentaire.Ratu C.
The owner is amazing. Friendly, funnyâ€¦ just amazing.NILS D.
Le client n'a pas laissé de commentaire.DIANA M.
Le client n'a pas laissé de commentaire.JOSE G.
put key in lock box for no contact pickup...Carlton T.
Le client n'a pas laissé de commentaire.KYLE S.
Best Uhaul experience I have ever had. Will definitely use this location again for all my moving needs.Aaron W.
My whole experience was bad, but not on the part of the location. My reservation location was changed last minute without me knowing and cost me an additional 30 minutes of driving time that I wasn't expecting. The mobile check in process was absolutely terrible - had I known in advance to bring a passport or other phone numbers for verification, it would have worked fine. Because I did not know this, I was only able to give my work phone number. The agent could not get through to a person, and I did not have the other alternative verification items so I spent another 30 minutes dealing with this situation. Then, because the online agent couldn't make it go through, I was instructed to cancel the mobile process and go into the dealer who spent another 30 getting the reservation released and checked out to me. Ultimately my original 7AM pickup time turned out to be 9AM after all of the above and impacted my day badly. Additionally, the check engine light was on and the truck itself sounded terrible. I was upset and won't use this service again.Elizabeth W.
Needs a bigger parking lot-JANIECE J.
Le client n'a pas laissé de commentaire.RATU C.
Le client n'a pas laissé de commentaire.Raelyn A.
Le client n'a pas laissé de commentaire.ASHTON M.
Excellent service, friendly staff, good experienceNELSON R.
Le client n'a pas laissé de commentaire.LISA H.
The truck was dirty and it felt like it was gonna break down at any moment the whole process of uhaul messing up my reservation since the beginning was the worst experience and probably never will use Uhaul again I'll stick to budget or PenskeALEJANDRA G.
Le client n'a pas laissé de commentaire.nicole B.
Le client n'a pas laissé de commentaire.sherrie C.
Le client n'a pas laissé de commentaire.Lucinda N.
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