Le client n'a pas laissé de commentaire.
Tami W.
Customer Reviews for The Rim Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service and the manager was very courteous.
BRENDON D.The vehicle was not real clean inside and the oil service light was on. However, the gentleman who helped me told me about that before my use. He was friendly and helpful. I had quick pick up and return time. The van I rented was comfortable and nice driving. I did not have any vehicle problems. I would go to this location again when I need to rent a vehicle.
Roger S.Owners were very helpful in getting trailer ready and hooked up! Paperwork side was quick and easy.
Henry C.My rental was scheduled for 8:00 am. I showed up on time but nobody was there and the doors were locked. The posted hours on the door stated that they opened at 9:00 am, so obviously, there is a misunderstanding between the Rim Shop and Uhaul. I went back home and returned at 9:00, one hour later than planned and picked up the trailer. When I got home, I opened the trailer and found some debris and a wooden palette inside. I had to dispose of the palette and sweep out the trailer before I could use it. The folks at the rim shop were pleasant, but the time discrepancy and the uncleaned trailer were disappointing.
Craig O.I did not enjoy the u-haul. It did not run properly and it was evident it had not been maintained. This coming from a fleet maintenance director from a moving company. It was very annoying to get 3 MPG UNLOADED! It cost over 145 dollars to go 210 miles. This due to the failing transmission, lack of engine power, and obvious lack of preventative maintenance. It just sucks to have those issues passed on to your customers pockets.
Jonathan H.Everything was perfect
Tyeia S.The male associate was extremely nice but the female associate was extremely rude and should NOT be in customer service or any job for that matter that calls for dealing with people.
Derrick G.The owners are really really nice with Great Customers Service. The van smelled terrible it had a odor of hogs in it. I took it cause it was the only one they had but I had to mop it and spray it down cause I kept throwing up cause it smelled so bad. After getting on the road driving it , it kept flashing time for a oil change I was like wow frfr. It was ruff but I manage to do what I had to do.
lisa R.The couple running the store were super nice and helpful!
Becky H.The van was in good working order fortunately, but the 2 front seats were covered in white cat hair and the floor was covered with beach sand. The entire back of the van was covered in beach sand that was pressed in so deeply that we couldn't "blow" it out. We used a beach towel on the driver's seat and a blanket on the floor of the cargo section to protect our clothing and our stuff. Not at all a good experience.
Debbie Y.I had trouble with the website. I used the 800 number to reserve.
ADOLPH G.Make sure accessories paid for (furniture pads) are actually in vehicle. Did not have any in truck but still had to pay for them
Michael K.I declined optional insurance coverage but was charged $14 for it anyway
Joey R.Absolutely nothing. The owners of the Rim Shop were wonderful….extremely nice and made the process so easy. I will most definitely return to that location for my rental needs and will recommend that location to anyone I know that needs a UHaul. Thank you so much!
Lucinda H.The staff was very courteous and helpful. Pleasant people to deal with. Enjoyed talking with them.
Thomas W.All is great
ELSIE M.Had an appt at 9:30am, arrived at 9:20, however only person to help me felt that to continued changing tires in the shop was more important than my appt. I had to wait until 10:00 for jim to assist me, made me feel his business does not respect the good name of u-haul, I felt as a 2nd class customer. I also wanted 3 dozen blankets, I was given only 2 and yet at least 6 he put back in the storage room, he could have given me 2 1/2 dozen. I would never recommend this place to anyone and U-Haul should reconsider your goid name inside this location. While standing in there so long, I did learn a small bit about rims and inability to get then based on shipping issues, however I do believe I would trade that for just mskimg my appt when I know he could have done that. He did walk out at 9:45 and was informed I was waiting for U-Haul pickup, however he just went back out to the shop and continued changing tires...not a great experience at all.
Michael P.Wonderful people and customer service was superb! Nothing to improve. Enjoyed watchin Vader show off!!
Michael W.Clean the vehicle, interior was covered in ash and found evidence of marijuana along with trash in the cab. Brakes needed service, squeaked when brakes applied and had a exhaust leak.
Billy R.Terrible experience. Paid double what I have paid when doing the exact same rental in the past at a nearby location (they were out of trucks).
Kathy B.The truck needs to be in better conditions when people have to travel long distance on any equipment they rent to the people perio.
Earl L.I couldn't find the lights in uhaul truck in the back to unload the furniture at night
tiffany A.Staff not helpful. Blankets and dolly I was charged for were not in the truck when I picked it up
Sydney L.I reserved a van, but when I went to pick it up, I was told that my debit card was denied for the van ! I then got a truck with the same debit card ! The truck was nice and clean, and drove very well ! I did not understand why I could not get the van, but the truck was sufficient ! I will continue to be a UHaul costumer as needed ! Thank You !
james W.The phone to the uhaul call in center had poor quality of audio sound. Difficult to hear service representative. The trailer was not properly maintained with maintenance. Wheel would shake from not from being loose but dangerously loose.
Dodge N.These people were very nice and helpful. I would absolutely recommend this location.
Emily W.Not charge so much per mile!
KELLY B.Nothing needed. The people at this location are excellent!!!
William B.VERY FRIENDLY OWNER AND KNOWLEDGEABLE OF THE EQUIPMENT. NICE PEOPLE
Wilbur G.quick, friendly service. I loved the 9 ft. van. it was very easy to drive and was easy to load.
Sherri H.Truck was full of ants. The truck roof leaked. Ruined several boxes of books.
Robert S.Great customer service . could not asked for any better
Michael W.I have rented from UHAUL 4 times. My last time was the best. The general mngr in Dothan Al, is the best. He helped me out of a bad situation.
Palina F.Very grassy area nothing to say fast and easy drop off
Shavii L.The truck leaked water all over my pristine brand new queen size mattress and box springs and to file a claim is timely and intrusive
Ruth R.Very personable and helpful
sharla G.Make sure t
Adeline G.Rien
SCott L.