Évaluations des clients The Rim Shop Inc

Wonderful people and customer service was superb! Nothing to improve. Enjoyed watchin Vader show off!!

Clean the vehicle, interior was covered in ash and found evidence of marijuana along with trash in the cab. Brakes needed service, squeaked when brakes applied and had a exhaust leak.

Terrible experience. Paid double what I have paid when doing the exact same rental in the past at a nearby location (they were out of trucks).

The truck needs to be in better conditions when people have to travel long distance on any equipment they rent to the people perio.

I couldn't find the lights in uhaul truck in the back to unload the furniture at night

Staff not helpful. Blankets and dolly I was charged for were not in the truck when I picked it up

I reserved a van, but when I went to pick it up, I was told that my debit card was denied for the van ! I then got a truck with the same debit card ! The truck was nice and clean, and drove very well ! I did not understand why I could not get the van, but the truck was sufficient ! I will continue to be a UHaul costumer as needed ! Thank You !

The phone to the uhaul call in center had poor quality of audio sound. Difficult to hear service representative. The trailer was not properly maintained with maintenance. Wheel would shake from not from being loose but dangerously loose.

These people were very nice and helpful. I would absolutely recommend this location.

Not charge so much per mile!

Nothing needed. The people at this location are excellent!!!

VERY FRIENDLY OWNER AND KNOWLEDGEABLE OF THE EQUIPMENT. NICE PEOPLE

quick, friendly service. I loved the 9 ft. van. it was very easy to drive and was easy to load.

Truck was full of ants. The truck roof leaked. Ruined several boxes of books.

Great customer service . could not asked for any better

I have rented from UHAUL 4 times. My last time was the best. The general mngr in Dothan Al, is the best. He helped me out of a bad situation.

Very grassy area nothing to say fast and easy drop off

The truck leaked water all over my pristine brand new queen size mattress and box springs and to file a claim is timely and intrusive

Very personable and helpful

Make sure t

Nothing

At the Main Dothan AL store, I requested a 6x12 trailer. The person at the desk looked on computer and stated that they didn't have one. Never offering to look at other locations around the city until I ask. I feel that I shouldn't have to remind a Uhaul employee to check other locations. In fact, another location had one and I went and picked it up there.

Very long wait for only one person ahead of me. Easily 20 mins.

Continue the service!

I was told where to pick up my truck and at what time W&W Storage Dothan Al. Upon arrive I could see something not right what do you know he rented out from underneath me I lost a lot of moving time trying to locate another truck thank you. Craig Casillas 941-266-2182

Both the lady and the gentleman went above and beyond to assist me in every way.

They put in computer that had a full tank of gas on pick up (it was 3/4) so they charged me for that (the internet was down from Hurricane) so could not get corrected as no phone at pick up location as of the 15th so just list like $$33?

The truck was a great truck

Good people

I initially requested a 15 foot truck from the location at 1402 Montgomery Hwy in Dothan, Alabama. Less than 24 hours prior to picking up the truck I received a text telling my time had changed from 0700 to 1600 on the same day. I called the store and they told me that is what they had. I explained to the lady that my initial email and subsequent emails showed 0700. She said she would not get a 15 foot truck until 1600. She turned the issue over to the another group and gave me a 1-800 number to call if they didn't call me later in the day. No one called by 1600 so I called and spoke to a very nice lady. After some discussion, she found me a 20 foot truck at another location. This was great. What I think you can learn from this is that I got the same excuse from all three people I talked to about this problem. The main excuse is that they are not sure when people are going to bring trucks back and that they have no control over it. I had to recommend solutions to the lady at the 1-800 number so I could get a truck.

Had to go to two different locations to dropoff equipment

They charged me for a 1/4 tank of gas too much and there were ants all over the u-haul

Customer Service at this location was excellent. The customer service at Uhaul corporate took 23 minutes to answer the phone. The online system to get the truck early did not work. I clicked on "pick up truck" and the next screen was the previous screen. Therefore I could not access the next screen. So we waited until the office opened at 10am.

Trailer tongue too heavy

Please install a touge jack on your trailers. The 6x12 is heavy as hell to hook and unhook by your self. I had to unhook when I returned due to business closed on Sundays. My self and rental guy talked about trailer needing one. Someone is going to get hurt trying to lift these trailers due to weight. Trailer pulls great no problems. But needs a jack to hook and unhook. I had to unhook trailer once on trip and when I dropped it off.

Location needs updating and more room. Great staff, working hard in the heat.

Very cordial, nice folks, quick service

Nothing as service was super nice people Tks

Very helpful. Handled my rental quickly and got me on my way. Thanks. Gene McKissack

People where friendly

Agent was really helpful. Excellent Cistomer Service. If I ever need to use Uhaul again, I will defintiely use this agent again.

Through no fault of the The Rim Shop, the U-haul asked me if I wanted to reserve an appliance dolly. I DID reserve one but when I arrived at the site I was told that they did not have any and those were not reserved like trucks. So the website is misleading, if it's not an outright lie to the customer that they are "reserving" a dolly when they are not actually. This was very frustrating. I had to drive to another u-haul store to acquire the equipment that I "reserved". Otherwise, I was very pleased with my experience with U-haul.

Nice people, looking forward to doing other business with them

I was charged twice and dont know which happen my bank are these guys. On the other hand the guy who worked there was cool i just wish i could get my beer money back.

Trailer performed very well. Running, break, turn light plug on inside of trailer ( right side or passenger) kept coming unplugged. Needs to be secured better.

Repave to avoid bottoming out on entrance and exit.

great people, very helpful, and easy to get in and out of.