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Anthony A
Customer Reviews for The Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Need tung jack on 6×12 trailers
Jim MThe people was beyond helpful & I definitely would recommend them to.anyone
Cherese PEverything
Yolanda SThe truck did not want to go into reverse. Dispatch made it seem like everything I needed the store had which was not the case. It not the store fault dispatch was just trying to make a sale and get more money which is not professional at all.
Shawn BThe quote was $200 less than what I was charged. I would not recommend U-Haul to anyone.
Lisa MAll I can say keep up the great customer service so friendly and nice great location I know where to go when I need moving service thanks again
felecia TAll good.
Tyler LVery good service. Convenient location. Open on Saturday. Returns outside business hours.
Jonathan ETruck was on empty. Not clean. Windshield dirty and cargo area trashy. I had to repair mirrors that were so loose they would not set. Passenger door warning light came on and door was hard to close securely. The female attendant had a very stern an unpleasant reaction to my pointing this out and even though there was another truck on the lot refused to switch it out and claimed the other truck was reserved. Fortunately the equipment made the trip and I returned it in much better condition than I received. The "couldn't care less" and just short of hostile attitude is why I will never go back. I had to have the truck or I would have walked away on the spot. I doubt there will be many "next" customers at this location but improvement would not be difficult.
James FMake the key drop box more obvious.
Charles MOver charged!! Receipts from uhaul did. Not match charges. Location blamed Uhaul, Uhaul told me to dispute with my bank! Never had a problem with Uhaul until now. Very disappointed in the location and Uhaul!!! $400 for a 2 day $19,95 a day rental. Will never do business with either again!
cindy bWe reserved our U-haul a few days in advance. We chose to pick up our U-Haul after hours on Wed, 8/2, at 6 pm using the mobile pickup. When we got to the place, we could not pick it up through the app or online when we signed in and did not know why, so we called U-haul several times and finally got through to an agent who saw our reservation but stated that the pickup location did not confirm it. The U-Haul agent finally confirmed our reservation, and we got the code to the key box. We reserved the Uhaul for 48 hours. The contract stated pick up Wed, 8/2 at six and drop off by Friday, 8/4 at 6. We got off work, drove to the drop-off location on Friday, and arrived at 5:55 pm, before 6 pm. We were charged almost 300 the next day, well over the amount we were told. When we called U-Haul, we were told we were being charged for three days. The agent placed me on hold and called The Spot and was told by them that when they left at 5:30 pm, the U-haul was not there (our contract clearly stated 6 pm) and they would not issue a refund. We now have a dispute and are having the most difficult time trying to get someone to reach out to us. I called in today, 8/10/23, and was told that District Manager or Regional Manager, Mr. Williams put in notes that he tried to reach me, and she confirmed my number, but there was no voicemail set up. I haven't had any missed calls, and my voicemail is set up. I asked for his number and email. When calling in this morning, a lady answered and stated she would try to reach him by 3:00 this afternoon, I called back, and she just said, "No, we couldn't reach him." I have emailed, and no response. I would not recommend using the mobile pickup to anyone. They may have issues of being overcharged with no help getting a resolution.
Michael JI did a drop off after hrs therefore, I only can say it went well cause, I used the app to complete my drop off.
mike mBe sure the truck has adequate air conditioning. It was 90 plus degrees and there was no air in the truck. The previous renter left their wallet in the truck which means it wasn't cleaned before it was rented out to me. Couldn't imagine what they must gone through.
SARAH MI have rent a twice in the 3 weeks from this location. The folks are great a The Spot.
James HThe folks at this location are the best people I have ever worked with when renting from U-haul. Hands down the best and most down to earth U-Haul location out there. chris
chris pYou were really wonderful. I can't think of anything to improve what you already do. Maybe ice cream cone? just kidding service was excellent. Blessings
Philbert BU-haul was a truck and equipment rental company. Now it seems that you are a truck share company. All interaction is text, app or web based. When you are moving your house and have questions, it is comforting to have someone in person to talk to. I did not have the app and was given a phone number to pick up my truck. When I called, I thought I was going to verbally verify info. I was guided to do things on my browser on my phone in an area where I had poor reception. So the entire experience was maddening and took me more than 30 minutes to complete. If I had to upload documents and images, I should have been able to do that from home in advance.
Chase BEverything was fine except for the fact that the gas was at 1/8 full and the owner told me it was 1/4. I went down the road and immediately had to put gas in… so I pretty much put in $16 worth of gas
Ashley LKeep doing what you are doing…
Lucy SThis was not DCI, they are wonderful! It was changed to pickup at The Spot. Lady there was saying at first there was no trailer for me. Then they found one and wouldn't take my license at first. Uhaul app does not work to upload a picture. Had to get on phone with uhaul and she didn't have a much better attitude! Said I would just call DCI and have them do it, I guess the man then decided he would take my license! I will never rent another uhaul if I have to go to this place again!
Tammy BThank you so much great Service 100/10
DANTE'S HUHaul Reps were very helpful and made my reservation very easy. Had many trucks available for rental, very convenient. They really made my day. Merci
Linda GThe location was great. The employees are very helpful. Apparently the computer system glitched so everything had to be restarted for the rental so it took extra time. The truck had a lot of damage all over. Scrapes and dents don't bother me, but the bumper and grill was zip tied to secure it. The headlights were horrible driving at night. We found out after unloading that the box leaked in the rainstorm we encountered so boxes were ruined, a desk got wet and the surfaces are ruined.
Benjamin WYour company had bad wi-fi.
Linda WVery helpful and personable. My only suggestion is to start renting earlier.. I misunderstood based on the sign in the door but to their credit the hours are listed with u-haul accurately.
SARAH HGREAT experience! Knowledgeable staff. Friendly service. Nice people. I felt like I was dealing with family.
Jacqueline KNobody was there when I arrived. No phone number to call. Nobody at UHaul could reach them. I was sent to another location in town that did not have any trucks. Then was sent to a rural area about 20 miles away that had trucks, but nobody was there and nobody could be reached on the phone. Eventually, a UHaul rep sent me a code to open a lock box at the original location - 2 1/2 hours after I first arrived there.
Doug Cgreat staff
miranda hthey are awesome
tiffany bGREAT SERVICE
Robert JLocation did not check trailer in for 2 weeks and charged me for the time the trailer was sitting on their lot.
Jonathan BHad to buy my own hitch. Cost me extra money and made me very late for picking up my car. Issued a complaint and still have not heard back.
Aaron FHe was very helpful and efficient.
Rhoda MCorporate needs to take responsibility for their own mistakes and not put them onto dealers.
JACQUELINE KNo one there when I returned it.did not get a receipt. Rodney was an asshole when another u haul place put me on the phone with,,I went to to try and find out where to put key,was not shown where drop box was. Hidden behind a fruit stand come to find out.
James SNo problems at all with location. Air conditioning did not work in truck, no issue for the 20 miles driven. Online reservations did not work still had to go in person to rent truck per unable to completeonline.
Robert MMy problem is with Uhaul consistently overcharging me for the trucks. I NEVER ask for insurance because my insurance company DOES cover ANY vehicle that I drive, yet time and time again, insurance has ended up on my contracts.
JACQUELINE KVery professional and friendly,i would highly recommended this location.
Rose AThey don't keep their own posted store hours. No cameras watching the drop box so if you pick up a reservation there you may have to wait past your scheduled time to get your rental. May not be able to turn it in on time. Just a big jassle not worth it.
rodney LCorrect business hours on website
george kEverthing was Good
Robert JGREAT COUXTOMER SERVICE. WOULD USE AND RECOMMEND
annie lGreat Customer service.
tony bStaff at this location were excellent. They were helpful and cooperative. Truck was in great shape and drove smoothly. Keep up the good work!!
Elaine Ci would use them again
robert jThe Spot offers excellent customer service. They always have the truck or trailer I need when I need them. The owners are friendly and will do whatever it take to satisfy the customer.
Eric S