When I first rented this van I noticed the gas gauge was not registering on full. However after I drove it to my home the gauge did register full. Upon my return a day earlier than I originally thought I would need it the gentleman behind the desk said â€œyour a day early?â€ He then asked for the key and went out to check the van. Came in to inform me that the gas gauge didn't register full and I would be charged extra to cover off the full tank. After I showed him my receipt from the gas station to prove I'd filled it (and couldn't fill any more gas as the pump would not allow it) and explained what happened to me on my first day of rental he insisted on charging me an extra 10,20 $ for gas. Guess the customer is not always right even when you have a gas receipt to prove it. Will not go through this rental agent again very disappointed.Leon P.
Customer Reviews for The Stor It Place 2014 Corp
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Vernon, BC V1T6L1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 4h30 pm
- Sam : 8h am à 3h30 pm
- Dim : 9h am à 2h30 pm
Heures d'ouverture spéciales
- 5/24/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael S.
Very efficient and helpful staff.Lindsay T.
Le client n'a pas laissé de commentaire.Joni R.
Clean the vehicle!!DARRELL B.
Le client n'a pas laissé de commentaire.Madeline T.
Helpful staff and very friendly!Crystal V. | Expérience générale
Le client n'a pas laissé de commentaire.Gyl B.
Everyone was always very helpful and friendly. The facility was always clean and well lit. I would definitely use Stor-It again. Thank you Lou HayesLouise H. | Expérience générale
A few things - the Uhaul employee in Vernon was a great guy, but he was very busy when I arrived for my 'appointment', so instructions and details were minimal. left a bit nervous as first time driving uhaul truck through province. Truck drove way better than expected. performance was great.Mike P.
Le client n'a pas laissé de commentaire.Gladis F. | Expérience générale
Figure out a better way to fill gas up!Bill G.
Le client n'a pas laissé de commentaire.Dwayne B.
Le client n'a pas laissé de commentaire.KYLE D.
Great people and service.Paul W. | Expérience générale
I'm sorry to say that I had a horrible time with your on line check in due to the fact that I didn't have data on my cell phone. But it all worked out in the end,not a total disaster.Roy F.
Le client n'a pas laissé de commentaire.Dale U.
Le client n'a pas laissé de commentaire.CHRISTINE M.
Nothing to improve! We had a great experience! Thank you so much for helping to make our big move so much easier!MITCHEL C.
Le client n'a pas laissé de commentaire.Saad J.
The staff was very friendly and accommodating. I recommend using their services if you want efficient service and products.gloria B.
Le client n'a pas laissé de commentaire.Ravinder B.
Friendly helpful staff.Scott C.
Le client n'a pas laissé de commentaire.tom R.
I rented a pick up truck, it was such a smooth process, and very cost effective. I definitely recommend!!!!!Nancy M.
The deck of the trailer was filthy and one of the tires was almost flat. It looked like it may have come from a dump run and we were using it to move clean household items. We had to find a piece of plywood to lie on the floor of the trailer.Debra T.
First and foremost is the mandatory insurance I had to purchase, my insurance plan, for my private car, covers rental vehicles. I asked it it my insurance provider and was told I was covered. When I returned the truck I expected to talk with someone, as the OPEN sign had been on, no one was there. I called the contact number and told the insurance was not mandatory and my call was transferred to a customer service agent, who then told me that because of the long delay they would not refund me my sixty dollars. He used the excuse it is because of winter, and I had to call within thirty minutes, I was talking with the booking agent and they on hold for longer than thirty minutes so you ripped me off?Richard V.
Lovely experience. Will use this location for future rentals.Kerry W.
Le client n'a pas laissé de commentaire.Randy M.
Windshield wipers were terrible and made highway driving terrifying, employee did not care.Morgan P.
U haul people in a bad mood not friendly, treated me like a thief that was going to steal a ball hitch I will never rent from them again and I will tell all l my friends what a bad experience I hadsteve B.
Le client n'a pas laissé de commentaire.roy P.
Wahooo, Another great experience with The Storit Place Uhaul.Bill A.
Worked GreatMichael D.
Le client n'a pas laissé de commentaire.Dianne P.
Ensure that billing information is correct. My bill does not match the amount charged to my credit card. I am awaiting resolution.Leanda M.
Great job to everybody I dealt with their despite the challenges of today's world.SEAN S.
Le client n'a pas laissé de commentaire.KRISTIAN GEORGE W.
Le client n'a pas laissé de commentaire.Mike G.
Highly recommended! The two guys that helped on oct 31st you guys are awesome! ThanksRuby C.
I think you are doing real well. I must admit I was really happy to have your guy back the truck back into its place for me. After all the previous gaging and backing into place for easy loading and unloading, that was a nice touch. Thank you also for your friendlinessChris S.
Bill and Mike are so helpful and kind.. Plus there is Petro Can next door so you can gas up.. makes it very handy.Marlene K.
Everything was great, thanks for making a difficult move easier.Crystal H.
Le client n'a pas laissé de commentaire.William K.
Le service à la clientèle était génial. Helpful and personable.Kevin S.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.Martin G.
Le client n'a pas laissé de commentaire.Grace W.
Help them understand the bill. I feel like it was a lot more expensive then quoted. Not satisfied with uhaul.Waylan F.
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.Jackson J.
Vehicles used in local intown rentals, need to have regular replacement of old parts, like the leaf springs of the rear suspension of the truck I was renting.Darrell E.
A little on the expensive sideTYLER K.
Le client n'a pas laissé de commentaire.bill C.
Awesome customer service, super well-prepared and kind. Safety measure in place (and actually followed!), by staff member who helped me. In and out fast, and with some kind words and a smile. I will only go to this location next time (even though it is further from me), because of how excellent it was. Best U-Haul rental experience I've ever had. Thanks. Sincerely, DavidDavid H.
Le client n'a pas laissé de commentaire.William P.
Stor it Place has always been good place to rent Uhaul. Clean friendly and knowledgeable. Has everything you need!RENE M.
Le client n'a pas laissé de commentaire.Theresa S.
The UHaul rep was professional , efficient and informative Great job !Thomas T.
I originally was confirmed on line to pick up at a location nearer to me. Upon arrival I was told that the trailer that I had reserved was not available and that I needed to travel approx 30 min to pick up at this location. Not happy at all with U-Hauls on line booking or U-Haul as a company. The people at The Stor It Place were on the other hand very good to deal with.Brent C.
Le client n'a pas laissé de commentaire.caroline M.
Greatest location! The truck's battery died on us, but we were close by and Bill from Storit personally saved the day. Always awesome service here, but they really went above and beyond that day. Thanks Storit Place!JASON S.
I keep coming back to this location for the friendly atmosphere and helpful staff. One again another satisfied customer.Bill A.
No improvements are needed, 100 % perfect service, it was fast friendly and helpful overall another great experience at this Uhaul location.Dean G.
The truck had a large hole in the exhaust system and the steering bordered on unsafe. Better maintenance of your equipment is neededRobert F.
More supplies are needed - they didn't have any moving blankets.GREGORY L.
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.David U.
Le client n'a pas laissé de commentaire.Douglas S.
The employee was extremely rude. The site's sign said opened but door was locked. I waited for an extended period of time ( enough time for another client to come, wait and leave) and then finally knocked on door and was treated very rudely after that. The agent's tone and attitude were completely unprofessional. It is unfortunate that he represents the face of your company. I will think twice about using Uhaul in the future because if this experience.linda H.
The web site was pushing after hours pickup, but we were told that vans were not yet equipped for that. It's a heck of a mixed message.Robert L.
Le client n'a pas laissé de commentaire.Roger M.
The service was excellent and the pick-up and return was quick and easy.Allan H.
Excellent service! Love the guys at The Stor It Place!KYLE D.
Rate was good, staff was helpful and the service prompt.Daniel M.
It is a good place to rent fromBrandy P.
Le client n'a pas laissé de commentaire.Alex T.
Not sure how you could improve - in this day and age of Covid-19, everything was clean and sterilized, and socially distanced, and all the staff was very helpful!RANDY S.
Le client n'a pas laissé de commentaire.shayne P.
Bill is super helpful!!KYLE D.
This was a short term truck rental and I cannot think of anything with respect to service that could be improvedBob E.
It was an excellent experience dealing with the Storit Place. Fast and friendly service. I will coming back for sure.Bill A.
Overall the service was excellent. The final paperwork was a little confusing though. Had to phone for clarification. Would use this location again.Kathy W.
Le client n'a pas laissé de commentaire.Darren M.
Le client n'a pas laissé de commentaire.william R.
Consider creating a software program that allows people to pay with debit without such hassle should the credit card not have room or if a person is waiting for their cc payment to be applied due to COVID especially now payments take time. Debit payments should be an option and if not then consider liasing with Paypal or something.KIM J.
Due to COVID there was very little interaction which was fine due to the circumstances. When I called they were very helpful. I was disappointed that I had to rent tie down and that they were very short and one wasn't threaded at all. I did mention this when I returned the truck.Dorothy W.
The blankets stunk of dust and much worse, mildew. I had to wrap my mom's precious stuff in mildew. Yuck.Robert Y.
Le client n'a pas laissé de commentaire.Frank C.
I would not recommend the dolley I used as it was not easily flexible to haul off of the truck due to lack of movement in tires.Sarah M.
Le client n'a pas laissé de commentaire.Don T.
The man who helped us was great! He helped us get the trailer connected and disconnected when we got back. Very quick and easy.Sara M.
A very easy and pleasant transaction. Got the job down and we're happily moved in!Daniel M.
Le client n'a pas laissé de commentaire.tom R.
lower the km. charge by 25 %lynn S.
Awesome. Everything worked out perfect. Would definitely rent there again.DALE G.
Great service and great overall experience!Ashley D.
Truck was not clean inside. With Covid-19 I had e expected that it would have been better. Other than that it was gooddouglas K.
Probably due to Covid19 the communication was a bit confusing. That could be better.Larry N.
Le client n'a pas laissé de commentaire.Bill A.
Le client n'a pas laissé de commentaire.Tracy H.
I booked at 1 location and then got a call saying they changed locations 10km further which added 20km that I was charged for Add says 20$. Was not shown vehicle the people working were over reacting to cv19, clearly no one took stats in university. 0 % of death... but ok poor customer serviceKELLY A.
Le client n'a pas laissé de commentaire.Steve S.
For the short time frame we needed storage it was great. Staff were very helpful and accommodating. Would definitely use them again if needed.BERNARD B. | Expérience générale