Évaluations des clients The Storage Mall Lockport

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Storage Mall Lockport

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Erin E. le

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The 24/7 pickup system needs some work, I had nothing but problems with it! We wanted to pick the truck up at 6am, but because of all of the issues that no one could resolve we had to wait until 9am for the facility to open. That put us behind by 3 hours which was very inconvenient!! So the place we rented from was great! But the uhaul pickup system sucks!!!

Julie D. le

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They billed my credit card an extra $150, with an emailed accident report that I closed the back doors "in the wrong order" No picture of damage. I called the office and left a voicemail 3 days ago, still no response. I will fight these charges, Uhaul.

John S. le

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Running lights didnt work only brake and emergency. Drove 700 miles w trailer of which 3 hrs were at dusk and dark. Wondered why people were pissed and honking. Noticed when we stopped to unload.

Marina F. le

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Uhaul is terrible and I’m never using them again.

Angeline F. le

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Le client n'a pas laissé de commentaire.

Christopher B. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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Rented a Utiliry Trailer which is an open space not covered. Returned after hours so there was no personnel. However received a $27 charge for cleaning fee on my credit card. Trailer was clean was just some snow in it. I can't prevent snow and weather. I frequently rent trailers from Uhaul and never had an issue until now. I usually go to the one on Military Rd though, maybe they've heard of rain and snow!

Kristen H. le

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I was charged for "cleaning fees" and after hours. No where did it say that would happen! The van stunk and had pet hair everywhere on the seats prior to me using it. I reported the issue but somehow I had to pay a fee? Doesn't seem right. The van wasn't dirty from me

Jackie A. le

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Very wonderful caring staff at this location. Everything was clean, rental was so quick and proffessional

ROGER H. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

Gary D. le

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The service was excellent however the equipment was not well suited to the purpose the tow dolly that I rented was too small for the car that I needed to tow we made it work but it was obvious that we needed a larger size tow dolly which was supposed to be determined by the make and model of the car but apparently their Figures were incorrect

Laura Q. le

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Le client n'a pas laissé de commentaire.

Aaron K. le

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A bigger Uhaul sign to see the location from the road would help prepare drivers to locate the facility. Possibly a lite sign would be very attractive.

Samantha F. le

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Le client n'a pas laissé de commentaire.

Jay B. le

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Le client n'a pas laissé de commentaire.

Diane B. le

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Curteous checking me in and listened to my issues with the truck.

Norton K. le

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All good...

Pier M. le

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Le client n'a pas laissé de commentaire.

Elizebeth K. le

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Your guy was wonderful. The man was very personable, caring of my needs and answered all my questions. I have used your company before and will continue to do so with such caring and helpful staff. Thank you, a very good experience. Elizabeth Kubic

robert B. le

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The truck was pretty beat up and old. There was so much more damage on the truck that I had to note because it wasn't done before I got the truck.

Valerie V. le

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The trucks alignment was shot.

Daniel K. le

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Was a very wonderful experience from the very start to the very end .

Mike B. le

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Le client n'a pas laissé de commentaire.

Deborah D. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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When I booked the truck through Amy at central Scheduling the day before I picked it up I was ensured that I would get a 20’ truck with 12,000 miles on it. I could have picked a truck up at a closer location that had 100,000 miles on it but I opted to drive further to get the newer truck with 12,000 miles. When I showed up to pick up the truck they told me that they had sent it back out that morning. I asked why they would send it out when I was guaranteed the truck from scheduling and he said that they just send them out without any guarantees from Scheduling. What good is it going through Scheduling with a guarantee if the independent dealers are going to do their own thing. The independent dealer immediately copped an attitude when I questioned why he sent out my guaranteed truck. I ultimately took the only other truck that he had which had 32,000 miles, which ran fine. But I still feel the guaranteed truck should have been kept & honored.

Joseph S. le

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Le client n'a pas laissé de commentaire.

Wallace C. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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This is the 3rd time I’ve rented a vehicle here. Always excellent service.

jeff L. le

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Thank you!

Shannon S. le

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Le client n'a pas laissé de commentaire.

James R. le

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Everything went smooth.

James G. le

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I loved the service guy. He was fast funny and informative

jason J. le

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While the Service at the 6680 Lincoln Ave Lockport, NY store was excellent. UHaul corporate was completely unacceptable. When I attempted to make a reservation online it allowed me to go through the entire reservation process for a 10: truck but would not let me check out without any explanation. It was only after I called the 800 number did I find out the reason I could not check out was there were no trucks that size available. One would think if a size truck was unavailable the option would not be given. I was able to make a reservation at for a 15" truck at Dayferts Truck & Auto Repair at 1:00 PM. Upon arrival Dayferts staff (very courteous and helpful) stated they did not have any trucks available and I had to go to 6680 Lincoln Ave to get the truck. I called the 800 number to see if I could get some kind of reimbursement for the inconvenience and time lost due to them sending me to a store that did not have a truck, Uhaul could not. The service I received dat 6680 Lincoln Ave was wonderful. Uhaul corporate needs to fix there customer service issues and I personally will not deal with Uhaul again until these issues are resolved.

Mike P. le

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Le client n'a pas laissé de commentaire.

Erin C. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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First I was charge an additional $57.00 for an extra day when I was told I could return it anytime on Sunday because they are closed. Next my daughter left her purse in the truck, the Uhaul employee did call to tell us, but when she went to pick it up your employee asked if it was "the purse will all the condoms". This was incredibly unprofessional and offensive to say to a customer. Very dissatisfied with the truck and how your employee conducted himself.

Daniel R. le

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none

Thomas M. le

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Le client n'a pas laissé de commentaire.

Mary S. le

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Le client n'a pas laissé de commentaire.

Clara H. le

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so close and conveinent Steve is always so nice

Jason P. le

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The U-Haul website wasn’t working Monday morning, and it took almost two hours to get our truck, but Steven was very helpful and made the experience as good as he could. I really appreciate how hard he worked for us!

ann R. le

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There was some confusion about where we could drop off the equipment. But the manager, Steve, said not to worry, he would take care of us and he did. Great customer service.

EDWARD M. le

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Le client n'a pas laissé de commentaire.

Leroy M. le

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Le client n'a pas laissé de commentaire.

Edward P. le

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Attendant was very attentive and made the rental go quickly and smoothly.

keith H. le

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Le client n'a pas laissé de commentaire.

Mary P. le

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This was a seamless and positive experience. I moved my life from West Seneca to Newfane for $135. I am so grateful for Steven's help, and the reliable equipment!

Crystal S. le

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Le client n'a pas laissé de commentaire.

dAVID R. le

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Le client n'a pas laissé de commentaire.

donald C. le

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Le client n'a pas laissé de commentaire.

jim W. le

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Lockport storage is great

Joseph S. le

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Great experience thank you

Steven P. le

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Mr. O'Mara was very knowledgeable, listened, and made all the right suggestions that an experienced, competent, customer-focused person would make. He willingly fielded all questions--and his advice heeded. UHaul is fortunate to have him.

Harry C. le

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Le client n'a pas laissé de commentaire.

Roman P. le

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Its a reputable establishment

Thomas B. le

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Le client n'a pas laissé de commentaire.

Dennis B. le

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Le client n'a pas laissé de commentaire.

Irisa A. le

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Steven was great to work with. I came in at the end of the open hours but he never made me feel rushed. He was extremely friendly and helpful and I would definitely recommend his services to anyone.

Christopher B. le

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Steven was such a huge help to me and was extremely friendly and courteous. I had experienced a very challenging move, and by the time I arrived at his store, I was sos stressed but Steven made sure that I was able to end the experience on a positive note. He was so knowledgeable and courteous. Thanks for the great work

Stanley S. le

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Le client n'a pas laissé de commentaire.

Sharon C. le

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This is the 3rd and last time we ever use that locatin. The guy has been rude and over charged us each time. And this time when we went to drop off, a day early he was not even there. We stood around for 19 minutes and nothing. So we left our paper work and keys on the counter. I just got an email from him stating they were charging us for gas. When we picked it up in he should have come out and do a walk around with us and checked the gas. It was wrong. We will not be using uhaul anymore.

KENNETH K. le

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Le client n'a pas laissé de commentaire.

Bailey F. le

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Manager was late to open the store and rude once he finally arrived.

ramandeep B. le

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Nothing that needs improving. The gentleman that helped us went above and beyond and was super helpful!! He was truly a delight to work with and made our experience great!!! Would recommend this place to anyone!

Cindy H. le

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Be very specific about the terms of the rental agreement. Was charged an outrageous amount of money. Will never use this service again!

Miles P. le

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I was pleased

Eathan P. le

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Everything was perfect

Adam Z. le

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Just great

Joshua M. le

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Le client n'a pas laissé de commentaire.

Steven A. le

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Would rather rent from a real UHaul location, but there is not one near my home in 14094

Robert G. le

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Have a better listing of places close to end of route for drop off had to find a location from local person not working for uhaul and website is out dated as it sent me to a location that no longer is a u haul dealer the message I got from u haul wanted me to take trailer 1 hour away from where I was and 1 and a half from where I was going

Pat H. le

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Le client n'a pas laissé de commentaire.

Philip Y. le

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Steve is a consummate professional in every aspect. Even after being treated unfairly he was courteous, understanding, and forgiving. It was a truly great experience.

Meagan C. le

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The manager behind the desk when I picked up the truck was incredibly rude and unpleasant. I will never rent a truck from here again.

Terrie A. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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Le client n'a pas laissé de commentaire.

Simon C. le

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I would just like to compliment the service at the storage mall in Lockport. Very friendly, very helpful, and my equipment was in good working condition. Will definitely recommend to my friends and family. I’ve used them before and I will use them again.

Alex H. le

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The customer service agent was great

Dan D. le

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Steven is very personable and knows his job well. The truck ran fine, but I did report a constant high pitched noise coming from the vacuum for the brake power assist. Overall experience smooth, as it should be. Thanks for asking, Dan

Steven F. le

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Le client n'a pas laissé de commentaire.

Ashley A. le

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Le client n'a pas laissé de commentaire.

James B. le

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Le client n'a pas laissé de commentaire.

Brandi S. le

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I went 6 miles.total and was charged 17.00 for gas. Not thinking that was right at all. And then when we got back we where told we had to sweep out the truck there was nothing in it

Richard W. le

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nothing it was all good .

SCOTT H. le

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Absolutely nothing! Steve is a humble and good man

bill L. le

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Le client n'a pas laissé de commentaire.

Pavel T. le

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More instruction on returns. When I was returning truck the location was not working and I was not able to end

John K. le

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Le client n'a pas laissé de commentaire.

Alan J. le

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Le client n'a pas laissé de commentaire.

Cameron R. le

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Le client n'a pas laissé de commentaire.

Jonathan J. le

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This location was fantastic, no complaints!

Todd B. le

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Steve is very friendly, every time we rent something

Kris W. le

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Le client n'a pas laissé de commentaire.

Debra S. le

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this was not my preferred pick up location, it was an hour away from where i originally wanted to pick up the trailers. my preferred location opened at 7am, wasn't able to get the trailers from the new location until 11am, lost half a day of loading time. anyway, i called the day before to confirm and got the answering machine, left a message, they never called back the next day. tried calling the day of pick up to confirm and kept getting a busy signal. rolled the dice and decided to drive to the pick up location in Lockport, the person there was standoffish and sort of rude. he made a game out of needing a contact person to verify our identity, as if our drivers licenses weren't enough. if he called somebody and they didn't answer, he told us he couldn't use that person and had to move on to another person. mind you it was late morning on a Tuesday when everybody is at work. he told us we couldn't leave with the trailers until we found somebody. we were finally able to contact our landlord to verify our identity. we finally got around to getting the trailers. the worker told us he was only responsible for connecting the trailers, we had to hook up our own electrical because he didn't want to be responsible i some thing didn't work. remember...he was only responsible for connecting the trailers...we got 3 miles down the road and as we were pulling up to a traffic signal, the trailer that was attached to my vehicle became disconnected. remember...he was only responsible for connecting the trailers and he couldn't even do that right. fortunately there was no damage to my wife's vehicle or the trailer or to any of the vehicles that were around my vehicle. we tried contacting the Lockport location to report the incident, but all we got for the remainder of the day was a busy signal. unfortunately, u-haul is the only game in town when it comes to enclosed trailer rentals and they know it. when you are asked for your preferred location for pick up, that is where you should be getting your equipment from, not form where they decide to send you. my only hope is that i never have to rent from them again.

Michael S. le

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this was not my preferred pick up location, it was an hour away from where i originally wanted to pick up the trailers. my preferred location opened at 7am, wasn't able to get the trailers from the new location until 11am, lost half a day of loading time. anyway, i called the day before to confirm and got the answering machine, left a message, they never called back the next day. tried calling the day of pick up to confirm and kept getting a busy signal. rolled the dice and decided to drive to the pick up location in Lockport, the person there was standoffish and sort of rude. he made a game out of needing a contact person to verify our identity, as if our drivers licenses weren't enough. if he called somebody and they didn't answer, he told us he couldn't use that person and had to move on to another person. mind you it was late morning on a Tuesday when everybody is at work. he told us we couldn't leave with the trailers until we found somebody. we were finally able to contact our landlord to verify our identity. we finally got around to getting the trailers. the worker told us he was only responsible for connecting the trailers, we had to hook up our own electrical because he didn't want to be responsible i some thing didn't work. remember...he was only responsible for connecting the trailers...we got 3 miles down the road and as we were pulling up to a traffic signal, the trailer that was attached to my wife's vehicle became disconnected. remember...he was only responsible for connecting the trailers and he couldn't even do that right. fortunately there was no damage to my wife's vehicle or the trailer or to any of the vehicles that were around my wife's vehicle. we tried contacting the Lockport location to report the incident, but all we got for the remainder of the day was a busy signal. unfortunately, u-haul is the only game in town when it comes to enclosed trailer rentals and they know it. when you are asked for your preferred location for pick up, that is where you should be getting your equipment from, not form where they decide to send you. my only hope is that i never have to rent from them again.

robert C. le

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Truck needs complete service.steering was all over the place (wheel alignment)bald tread on wheels and dry rott.brakes were terrible stopping (warped rotor or ceased caliper).when backing up should have warning lights .screw in passenger rear outer tire .body trim dented all along cargo box.all in all this vehicle should be scraped

Jacob S. le

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Le client n'a pas laissé de commentaire.

Elizebeth T. le

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The manager was extremely rude and condescending. As soon as we walked in the door he was too busy communicating with his wife then with attending to us. It was absolutely horrible experience. I've never been talked down to like this before.

Leslie B. le

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when returning the vehicle we had trouble doing it from our mobile device. wouldn't allow us to get past the "location" therefore, could not complete online