Évaluations des clients The Storage Vault

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Storage Vault

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Joseph N. le

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This lady is very professional, she took care of my return immediately and thanked me for doing business with your company.

Brandy M. le

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The place was closed but I did speak with a man on the phone is was very helpful and very professional. The truck was dirty when I picked it up. Had chips and stuff on the seats but overall okay. I cannot fault the storage place as it was not their fault it was the person who last used the truck.

RANDY R. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Kaydra E. le

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The representative was extremely friendly and helpful.

Corey M. le

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Le client n'a pas laissé de commentaire.

Angela B. le

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I did contact this location about stuff left inside of trailer and dirt we had to clean. She told me to throw it away or bring it to her to throw out. I wasn’t pleased with that response to say the least.

Monica D. le

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The lady except in the U-Haul was very nice and she understood my frustrations about the air condition not working. She told me exactly what to do to file a complaint. She said there was nothing they could do at their office to give me any kind of refund on the truck for the air conditioner not working. She did check out the truck from top to bottom there was no damage on it and she did check out the air conditioner and it was not working!if U-Haul does not take care of this issue and give me some sort of credit for having to drive in 96-degree weather plus humidity I will never rent from U-Haul again!

Robert P. le

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Le client n'a pas laissé de commentaire.

Adrian T. le

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Le client n'a pas laissé de commentaire.

stacy Y. le

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Very good

Noel P. le

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It was not her fault. I was sent to pick up a truck at 3700 ambassador Caffery store and made reservation then had to drive to carencro when I am moving from Eunice to br. Had to put air in truck tire when gauge prompting as soon as I picked up truck and tire was low but lady states it was okay it would be fine. Could not turn air conditioner off but was broken or missing

Rosalyn B. le

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Very friendly and helpful

Brenda W. le

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Le client n'a pas laissé de commentaire.

keith B. le

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Le client n'a pas laissé de commentaire.

Joshua J. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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Worker didn't cross or twist chains during install onto vehicle which later led to dragging chains that broke during the trip.

John T. le

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Daisha the office manager is rude and makes you feel like you are wasting her time. The day I received my uhaul confirmation text to call and confirm I was told " well we dont confirm till the afternoon. Now this was around 10 am. After another uhaul location confirming my reservation she called within 10 mins to confirm my reservation. She needs to be trained on customer service. As a training manager in the retail industry I would not allow the way she interacts with customers in any of my stores. No wonder they were only location with available trucks

Keith L. le

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They did not confirm my return earlier, so I was called about the truck return .

Beverly B. le

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Le client n'a pas laissé de commentaire.

Gayle G. le

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I would recommend that the agent walk around the vehicle with the customer, or advise the customer to do so, and then report back any scratches, etc, on the vehicle. There was a significant crack in the windshield that neither I nor the agent at the pickup office made a note of. The Drop Off Agent had to call the Pickup Agent to confirm we were not responsible for that crack. A few emails were sent to me clearing this up. This back and forth communication could have been avoided for everyone if a physical review had been completed. Thanks -

joshua F. le

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Put my dolly i paid for in my truck Talk to your clients respectfully and not rude Maintain there brakes

Austin P. le

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Drop off was smooth and easy, even though I dropped it at a different location than I indicated initially.

Christopher W. le

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Le client n'a pas laissé de commentaire.

Andrea B. le

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Le client n'a pas laissé de commentaire.

Clyde B. le

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Le client n'a pas laissé de commentaire.

Kevin L. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Very personable, complete and quick.

Ryan L. le

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Very courteous and helpful staff. Very pleased with overall experience

Brinn B. le

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Le client n'a pas laissé de commentaire.