I was able to book for a 7am pick up four days before my move, which was confirmed. When I arrived to get the truck, the keys were unavailable and the store was closed. I waited until 10am when I was informed that two people had booked the truck so I may not be able to get it. Luckily I was given the truck as we had a small window to move in which had already been reduced by 3 hours. Had we been told in the few days before our move that a 7 am pick up was not possible, we could have planned for it. Instead we were left scrambling and calling customer service.Lauren M.
Customer Reviews for The Ups Store #126
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Dartmouth, NS B2W6C4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h30 pm
- Sam : 10h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/23/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went perfect. No improvement neededShelley M.
Horrible experience. Made me arrive 1,5 hours early with 20 minutes early so they could close early, didn't leave the lock box outside, and I had impolite customer service. Wouldn't recommend going here, choose another company.Ryan E.
Getting the key was a long process. If there a better designated area that U-Haul had for key pick up within the UPS store it would help the counter person know you need a key. There were people in line for parcels and I needed to wait for them to complete their shipping. The u-haul process was smooth but broke down when trying to show the counter person my phone screen with the approval so I could get the key. She didn't look at the screen, kept asking my name (which is on the screen), asked me about odometer reading and fuel (I don't have a key yet so I can't answer that). It made the pick up frustrating. Drop off was easy because they were gone and I could put the keys in the drop box.Shelby G.
The truck itself and the staff were helpful but the self check in was cumbersome to go through not knowing what the process would be like - maybe at the beginning a check list of what you will be asked to do? It took a long time to go through. It would be helpful to have a time estimate in the awaiting approval section. And it was frustrating that we had already entered the license information when reserving but were asked again for this information at check in (it was not at all time saving). Overall though the truck was clean and staff were friendly and helpful!Matthew S.
Le client n'a pas laissé de commentaire.Liam B.
Van needs to be cleaned dusty and dirtySusan A.
Le client n'a pas laissé de commentaire.Joel M.
Overall bad experience. Agent did not do walk through of vehicle and did not review process of closing the rental which lead to me doing it incorrectly and occurred additional charges. Will not use this location/service again when easier and better options are available.Matthew H.
Le client n'a pas laissé de commentaire.Alexander C.
Agent (JIe Chen) was very helpful and flexible. Despite unknown return from previous renter and limited stock. The secure dropoff was very convenient. Best of all, a rear, backup camera very unexpected and helpful with this van.Derek T.
The app is buggy. Had to use the browser website to return the equipment. Photos don't upload when using the android mobile appMarcus K.
Le client n'a pas laissé de commentaire.Sherin J.
Le client n'a pas laissé de commentaire.Kenneth G.
Le client n'a pas laissé de commentaire.Alexander C.
The lady that worked there should've had a partner to help her because the lineup was out past the door there should've been more than one person on on a SaturdayDena C.
Le client n'a pas laissé de commentaire.Reginald F.
Le client n'a pas laissé de commentaire.D Gregoire B.
Le client n'a pas laissé de commentaire.Shelley M.
Le client n'a pas laissé de commentaire.David M.
Friendly and accommodating staff always. Convenient location for pickup and drop off. Have several times in the past and would so againMichael P.
They were very helpful both at check in and check out. Much appreciated.Jennifer J.
The clerk handling my sudden walk in service request with no reservations.. I wanted a van asap. She bent over backwards to look after me despite fact she has other jobs with UPS in the same office. I got my van within 25 minutes.. I only needed it to pickup a treadmill and bring to my residence. I returned the van short while later. The same clerk was there and speed ed up my return.. I do not know her name but she was awesome!! Please take not of this awesome employee........ Thank you I will returnGerry T.
Personnel amical.Eric R.
Vehicle was not available for the day/time/location I had booked online. Had to rebook for the following day. No rental guarantee was honoured to the booking.R TRENT C.
Le client n'a pas laissé de commentaire.Tammy T.
The mobile check in is a horrible experience, I had to use another persons phone as it wouldn't pick up the location on mine. The vehicle was fine, but â€˜clean' is not the perfect word to describe it, it was just in used condition, dirt on floor etc;Ashley F.
Both the ladies that helped me were very helpful and kind. Pickup and drop off were both easy and straightforward.Jeffrey Barton B.
It is not improve needs, the service is 5 starManuel V.
Le client n'a pas laissé de commentaire.Jaganathan V.
Le client n'a pas laissé de commentaire.R TRENT C.
There's not enough vehicles at this location if someone is needing to extend their rental. Also no clear indication of drop box locationJonathan James G.
Le client n'a pas laissé de commentaire.John B.
Selected pickup in Halifax. Day of learned it had been switched to Portland St, Dartmouth. Added 30 minute drive both ways to my day, and the additional associated costs. No signs at store indicating U-Haul.Thomas B.
Too many things going on at one time for one person to handle. Computers down when picked up and again on drop off.Janace H.
The two employees that were involved in this transaction were both professional, helpful and pleasant.David M.
The poor employee had so many things going on with UPS, photo copy documents and answering phone calls plus looking after me. She did ok but this office definitely needs assistanceGerry T.
Le client n'a pas laissé de commentaire.kimberly D.
Le client n'a pas laissé de commentaire.Rheal D.
Le client n'a pas laissé de commentaire.Jocpy R.
Friendly staff here always give great service. Will rent here again.Michael P.
Le client n'a pas laissé de commentaire.Dmitrii K.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Steven C.
Van inside smelled very awful. Gas was just under where noted on receipt. Clerk did NOT walk around the van for an inspection with me.Mark S.
I had to choose "well cleaned", as there is no other option... the van had only 12,000kms, so was new..but could some cleaning. There was dog hair on the seats, dash needs dusting. Once the van is returned, I did not see any intention by the company of "cleaning the vehicle" ...I would rent the again thou.Cindy L.
Cost per km was a little high, but overall satisfied with rental.KARLE J.
Le client n'a pas laissé de commentaire.James N.
Thank you. It was a quick and painless procedure to rent a van. Muchly appreciated.Kimberly D.
Bad services and not well informed location. Would never recommend this locationmotunrayo O.
Le client n'a pas laissé de commentaire.Danny D.
Le client n'a pas laissé de commentaire.karen M.
Le client n'a pas laissé de commentaire.Thierry D.
Great Job. Nothing at this time.Dennis B.
Le client n'a pas laissé de commentaire.Janet H.
Front dirty-no windshield washer fluidStephen S.
Le client n'a pas laissé de commentaire.Ryan B.
Jessica was extremely helpful and friendly. :)Caroline J.
Two moves with two daughters in the last month - both times things worked perfectly and staff was friendly and helpful.Craig E.
everything was great. will use again in the future. thanksLynn Stuart A.
Le client n'a pas laissé de commentaire.Elaine W.
Van was not immediately available due to a prior customer late return but staff were very good to resolve the issue.Nicholas L.
I am shocked and outraged that I was charged an additional fee for "credit card payment". Who does that? Without warning, too? (don't tell me it's in the fine print)MATTHEW S.
..great service, van was clean and pricing was greatSteve M.
Le client n'a pas laissé de commentaire.Ruth G.
Le client n'a pas laissé de commentaire.CHERYL B.
Le client n'a pas laissé de commentaire.Jason B.
Excellent ..first time using uhaulPatrick L.
Le client n'a pas laissé de commentaire.Haila K.
Le client n'a pas laissé de commentaire.JAMAUL T.
Le client n'a pas laissé de commentaire.Andrew P.
The staff here is amazing andI injoyed doing bussiness with them .Heather H.
Nothing the owner was (is) friendly and professional.ROBIE D.
The U-Haul company needs to do something about the agent being able to process a credit card payment. The agent was on phone for an extended time trying to process my paymentJohn S.
Le client n'a pas laissé de commentaire.DAVID S.
Great staff! Friendly and helpful.Andrew R.
Whatever computer interface your staff had to use was unfriendly. I easily navigated online reservation of the vehicle, filled out all the forms and entered my credit card info to speed up the counter time. Once in the office and trying to get the vehicle, the staff had trouble with my credit card swipe, tried a second card and had the same trouble. They eventually were able to get the original card to swipe, but the entire process took longer than it did for me to process everything online at home.Jacquelyn O.
Le client n'a pas laissé de commentaire.Karle J.
Terrible customer service. Long wait to pick up and return keys. Little to no instruction/information about process or payment. They appeared to be surprised when I came to pick up a vehicle and even slightly annoyed. When I came to return my keys there were two people working on was helping a customer and the other appeared to be to chatting with friends/on her phone. Even though this location is close to my home, I would go out of my way to avoid it in the future.Morgan M.
The experience we had with U-Haul today was great. Can't say anything but positive things.Ron E.
Le client n'a pas laissé de commentaire.STEPHANE S.
Le client n'a pas laissé de commentaire.Nathan B.
The representative told me I shouldn't book on line because they overbook on occasion. I booked for 4 hours she gave it to me for 5 hours at an increased price. The express check in didn't get me out of the store any faster.Darlene A.
Le client n'a pas laissé de commentaire.Don M.
The charge on my visa on file was different from the actual rent receipt mailed to me. I hired U-haul truck many times before and twice in the last two weeks, but this never happened before. I'd like to request the refund of additional money as well as a foolproof policy for all clients to be charged the actual expenses and not any estimated amount.mohammed N.
This store was completely disorganized. They didn't have a dolly which we had ordered, they then said we could use their office one which fell apart after 5 mins. The van was dirty and the service ridiculous. Once we dropped the van off they continued to call us to make payment even though they had our card details because they couldn't lease the van out until they had completed our paperwork. a complete joke!arran H.
The service attendant was ill-prepared to deal with the transaction, apparently not having training on the computer program, resulting in the need to contact UHaul customer service. As well, she charged me for 33km, when I only used 15 - Starting mileage 853 km (she wrote as 835), with final km as 868. I will be speaking to her regarding this, but I am extremely disappointed in this transaction. The van also stunk of stale cigarettes, a stench that was exacerbated by the air conditioning system. I will not be using this location - potentially this service - again.Clifford B.
Friendly Service, Smooth & Easy TransactionAndrew M.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Nathan B.
Le client n'a pas laissé de commentaire.Jordan S.
have four wheel dollie available to rentscott A.
more communiication between offices and a sign for U-Haul at the UPS storecolin T.
No issuesscott A.
Le client n'a pas laissé de commentaire.RAYMOND C.
Le client n'a pas laissé de commentaire.BARBARA F.
Le client n'a pas laissé de commentaire.JAMES A.
Le client n'a pas laissé de commentaire.NATHAN B.
This location should be an example for all the rest. The vehicle was spotless and looked almost brand new. Check-in was quick and easy - certainly the best UHAUL experience I've had anywhere.Adam A.
Le client n'a pas laissé de commentaire.JULIA L.