Fix the app I had a horrible stressful experience... I had. Truck reservation for 930 then was told none available then 1130 at a different location and that wasn't available then. A different location at another location.. you need to do better
Matthew B
The Ups Store #126
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Dartmouth, NS B2W6C4
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When I returned the van I rented to the ups location, the sign on the door said they were open but the lights were turned off/down and there was clear signs inside that the store was closed. Both online and on the door, the ups store indicated they were open until 6:30pm that day. I was there with my van at 5:35pm. I was prepared to return the van in-person, not using the virtual return method. So then I proceeded for the next 25 minutes to return the van using the U-Haul app. I was annoyed about doing this extra step when I reflected that the employee at the ups store when I picked up the van did not tell me that they were closing early that day. I was also annoyed because the employee told me that the van was just under a full tank of gas and to return it at the same level. but the pick up notice I received by email told me that I had to return. The van with over a full tank of gas (so I had to return the van with more gas in it than when I picked it up). I’m very disappointed with my overall experience at this ups store location and would never suggest anyone use this location when renting a U-Haul van.
ben gI paid to have moving blankets come with the rental but they never put them in the truck. That might seem like one minor thing but it's actually a huge deal because I needed to pickup something very fragile and very valuable at a specific time. Since the rental pickup time was after store hours there was now way to get blankets so had to scramble blankets elsewhere making me late for what I needed the truck for. I was also charged for the blankets I never received so I guess now I have to chase U-Haul for some of my money back.
Alec CFor a suggestion can you add Apple CarPlay display for Google map
Jaison JThe van reeked of cigar smell and I found a dirty towel behind the seat, clearly visible from the passenger side. When I fueled the vehicle I found it was missing the gas cap, which I believe is illegal for a rental vehicle in Nova Scotia. When I brought this to the clerks attention he advised that they were aware of the missing cap. I was admonished for leaving mud on the running boards, even though it was a rainy day, and told that they could charge a cleaning fee! Not a great rental. Won't use this location again.
David J