Truck share is a great and convenient idea
Laurie M.
Customer Reviews for The UPS Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, the employee was very professional. The 4x8 trailer towed very well behind our suv.
Thomas T.Awesome experience
Dianna B.Once we got on the road we noticed the back left brake light and blinker were not working
John M.Great customer service by uhaul over the phone when there was a mix up with my booking.
Jessica M.Good dealer to rent from.
Robert G.As always greats service and helpful ideas. This time and the first time moving a piano for my grand daughter. Merci
warren M.No dealings with personnel, just dropped the uhaul and handed in the key.
Maikell L.windows were very dirty hard to see out of
Eldon S.The only complaint is that they are trying to charge be $52 in fuel for 12 miles of driving.....not happy!
Linda M.We had an issue when picking up the truck which was our end not yours, we called and the lady was wonderful in helping us work through the pickup. Kudos to her for her patience with us. She was amazing. The drop off process went smoothly, loved being able to complete it ourselves.
Brad D.The store owner and location were excellent. The mileage rate was too high. I was seeing 0,89 per kilometer, and instead was charged 1,4 a kilometer?! Also the 19,99CAD pricing is vastly understated. I think honesty is important in customer relationships. I will struggle to justify using Uhaul again, and on a personal note, I may try to find all alternatives before using simply on principal. Bait and switch, false advertisement, and price gouging (ALL UHAUL's STRATEGIES). UHAUL needs to fix it's corporate approach before I use them again.
James S.I booked a 15 footer for 2 days 3 months in advance. Got a call that week that I may have to pick up from a different location. Ok that's no bigger. Wee of I get a text I may have to drive 2 hours. I called and they told me it is 200kms away. I told them that is not possible. They told me they could get me a slightly smaller one so I said ok. I got to pick up and they changed me from 2 days with a 15 footer to 1 day with a 10 footer. I was setting up an event and did not have nearly enough room to fit everything and then tear down took hours or using vans and trucks because I had to have the truck back. Even though I booked for 2 days.
Brandon F.customer service was the worst. Not helpful or informative on exact details provided.
Matt W.First time renting a Uhaul truck. Awesome service. Would highly recommend to everyone.
CLEO W.Great U-Haul Dealer
Robert G.I want to commend the UHaul personnel in Keltic Dr as he is very friendly and kind.
CATHErine C.Great location to rent from
Robert G.Love this place.
Andrew M.This was the worst experience I've ever had with moving. The truck was not where it was suppose to be, the workers were rude. I was charged wayyyy more than expected. Overpriced for bare minimum
Cheyenne E.Very. Bad. Service. The. Commmunation. Between. Myself. And office. Personnel. Very. Bad. Have. Them. My. Information. When. I regestered. For. Truck. Such. As my. Credit. Card. Info. Which. I confirmed When. The. Primary. Driver pickedUp. The. Truck. He. Had. To. Pay. For. It. They. Said. I did not. Have. Card. On. File. Which. I. Had. I would. Suggest. You. Educate. Your. Personall
annmarie D.Great customer service and always friendly.
Trevor N.Our ramp did not work. We had to get road side assistance to fix it. We were not about to use it all day. Not impressed at all.
Ronald B.GREAT SPOT TO RENT AS ALWAYS
Robert G.Good Location to Rent From
Robert G.Good location to rent a U-Haul
Robert G.The guy was one of the nicest people in met
Alan F.Best spot to rent a U-Haul
Robert G.Very good people to deal with
Eugene S.Excellent service.
LORI P.Everything was great
Theresa R.The gentleman at the location was very nice and efficient.
Nicole J.Great location for renting trucks
Robert G.Great service at this location
bill B.The trailer was very squeaky. There were also a couple of the rubber keeper pieces, used for securing the ends of the chain, missing or broken. The service at the location was excellent
Otto G.I was pleased with this experience. The only problem was the radio did not work on rhe truck.
john M.Great rental location
Robert G.Good location to deal with
Robert G.Fast friendly service
Debbie P.Not much,everything was professional, Thank You
neale M.great service from this location
bill B.Highly recommended
Robert G.Excellent all around!
MICHAEL S M.Truck was dirty and there was garbage behind the seats
KENNETH MICHAEL M.Great location to rent from.
Robert G.Excellent service at this location
bill B.All was great. Maybe some bungie cord attachments inside the trailer? Easy to use easy to drive, decent price, excellent customer service :)
Dawn W.N/a
warren M.do just what you are doing
Kevin A.Everything was great. Bill provided excellent service. He made my otherwise hectic day a little better.
Clinton C.Staff friendly and helpful.
Trevor N.Nothing to improve the service was excellent , thank you.
warren M.I rented a car hauler which was clean and had new chains installed a day earlier. The trailer looked to be in good shape. After leaving the yard it felt like I was pulling a ton of weight but had not loaded the trailer with a vehicle yet. I stopped and checked to make sure the emergency brakes had not come on, which they had not. 1,5 hrs later while getting gas I noticed one of the tandem tires was completely sheared off. The axle bearing was seized and I had dragged the trailer that long (only 1 of the 4 wheels was seized). I was only half way to my destination. Fortunately there was a U-haul dealership where I was. I dropped off the trailer and arrangements were made to pick up another in the next town. The dealer where I was asked the dealer where I was going to have the trailer cleaned off (there was lots of snow out) and to have the paperwork ready after he gave them my contract number. Upon arriving at the next location, nothing was ready. There were not busy at all and seemed clueless on how to proceed. I spent 45 minutes waiting while they waited on the phone. One fella refused to go out to dig out the trailer. Service there was very poor. In all this whole breakdown extended my day trip by an extra 6 hrs.
Daniel V.All good. I did the drop off using the APP but i did have to try the location for some help. All is well.
YORKE B.Online check in didn't work so I had to go into the store. Service was great and process was easy from there
Janine G.I tried to contact my original return location, Grand Lake Rd.,and there was no answer and a voice mail that you didn't even know was a business. Then at the UPS store on Keltic Dr. there U-Haul debit machine was broken and couldn't return my deposit so I am waiting for a cheque. U-Haul needs to make sure ALL of their pick up and drop off points have functioning equipment for transactions and are at businesses that will serve people. The UPS store was friendly and helpful, this is the location I will be using but it NEEDS a new debit/credit terminal.
Wayne B.The connection should be done by the agent and not let me handle the connection.
Joseph A.Staff very friendly and went out of their way to make everything easy for us.
Thomas P.Bill provided excellent service. I highly recommend his location.
Michael B.