Le client n'a pas laissé de commentaire.
Kristin K.
Customer Reviews for Thornton Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was friendly and the truck was perfect for what we needed.
Mark B.Very accommodating…our reserved truck was much to large…found us a smaller unit. Employees were friendly, truck was spotless. Our go to Uhaul dealer.
MICHAEL G.Quick check in and check out. No issues with truck.
DANIEL M.Everything was fine
JACQUELINE G.The people inside were extremely helpful and nice! I will always rent from this location!
CHRISTIAN G.Excellent
Michael M.Make sure tires are maintained. Had a tire come apart on the tow dolly. It was obviously old.
MARTIN M.I wish I would have been informed to read or at least told about drop off, 20,00 $, for not reading, just told fill tank and drop keys! My bad for not noticing till billed.
ROBIN K.Very easy drop off.
Rachel M.Front office lady was very rude.
TABITHA F.Check the ramp it's faulty. It was a pain to open and shut. Thanks
BRADLEY F.Nothing they were a big help as I had issues with mobile drop off and I called abs they were understanding and very nice
Cori T.Put some actual tie downs in your enclosed trailers. The little D ring and the flimsy wooden side rails are useless.
Colby D.Very prompt and professional
Jeff M.Couldn't be easier to rent. Efficient, friendly staff, in and out in no time and all questions answered, fair accurate billing. If I need a rental truck, I know where to go!
Britt S.I requested a 26' truck online weeks ago in Fort Collins Co. the day before my pickup day, I was told there were no 26' trucks in Fort Collins and would have to drive to Thornton Co to pick up a 26' truck. 59 miles away. This isn't the first time you guys pulled this stuff with me. Never again. Lost my business
EDMUND M.?
MANUEL N.all was great!
HUTCHINSON Y.I had a contactless experience, very easy to navigate the system. The van was spacious enough for a sofa I purchased and I'm glad we used U-haul
susana M.Friendly staff. Checking in process was smooth and quick. Guy that brought truck out was nice too. Definitely will recommend friends there at this location.
MARCELLINO M.Make the customer aware of just how expensive it will be. My experience was almost twice what I thought it was gunna be. Initial quote, 19,95 for 9' van. Plus 0,59 per mile. So roughly 15 $for my trip. Plus 10 for protection. 45 $total. I ended up paying 77 $for that trip was not expecting that much.
TYLER S.They were very busy but expedited my return paperwork. Much apricated.
james G.Great service! Would definitely recommend to others. Merci.
ALEXIS S.Quick, and easy, thank you.
RYAN G.Truck was stuch in the snow for over an hour. I called the office to let them. They offered no solution . I drove the truck 22 miles and they charged me 18 $for gas even though most of it was used to unstuck !
SAID D.We had to drive farther because the day before we got an email saying there weren't trucks where we booked.. However, sometimes things happe.
ALEXANDER P.Excellent staff, great location, five star experience
DMITRIY P.Nothing, everything was good
DENISE Q.Planned to pick up after hours but our truck was behind a locked gate. Took over an hour to get a representative from Uhaul on the phone to resolve the issue and get the truck. Who needs extra stress while moving? Owner extended our time to return but...argh
Robert H.The only concern I had was I couldn't adjust the steering wheel on the 10' trucks, but there use this was a wonderful experience and went smoothly and quickly.
MARISSA L.The pick-up location was fine, but I will never use U-haul again. Customer support is a joke and lacks training.
George Y.Very nice people and facility.
Michael S.I only needed UHaul equipment rentals but their storage facilities look top rate. Excellent service à la clientèle.
DHYANA S.Easy rental process. Reasonable rates. Will use again.
SHAWN W.when me and the man inspected truck the gas was on 3\8 so when i returned truck with 3\8 it said i owed 21 dollars
PATRICK R.keep doing what you are doing at this location, was a quality experience
BRADLEY H.GREAT CUSTOMER SERVICE INDEED!
STEVEN K.It was simple and painless. The check out process was quick and easy (both online & at the office).
FENG V.The truck had bald tires, causing us to get stuck in shallow ice and water. This added over an hour to the amount of time we had to pay our movers, and I also had to pay for 100 $for supplies to help get the vehicle unstuck. The brakes on the truck performed terribly and is an accident waiting to happen.
Corey S.The only thing I can say it that the passenger door, must be bent like from someone prying it open to break in. The entire trip was kinda annoying because the air was getting through, so it always sounds like the window is cracked open but it's not. Other than that it's great.
MATTHEW B.Attendees were very nice and welcoming
susan L.Excellent service. Easy processing.
Leslie P.Weren't wearing masks or social distancing.
Diondre K.Truck was dirty in the back prior to me getting it. I swept it out but there was mud on the floor of the cab and they charged me 25 $cleaning. Really? This is winter and cab floors get dirty. They are looking to get charges whenever they can.
KURT K.Nice people, I met the owner and his customer service person. Super helpful and easy to work at with.
Patrick G.These guys are great! Always helpful and willing to help!
RALA B.Very friendly and professional
ROBIN B.I was impressed with my in person, phone, and roadside assistance through Uhaul
LAURA M.Trailer came with a flat tire. The man working there would not give me a new trailer and had to wait 2 hours for a technician to replace the flat. Trailer lights did not work. Staff was extremely rude. I would never rent or recommend this place to anyone.
Fayette I.The entire rental process was very smooth with no issues or holdups. The staff was friendly, helpful and courteous. I will rent from them again in the future!!
MICHAEL C.The equipment was great, the logistics were perfect, and the whole experience was painless. However, at this time we are still in a pandemic and under state and county orders to wear face coverings. I came in contact with two employees at this location. The first was wearing her mask under her nose while handling the paperwork in the office while I stood on the other side of the counter. Outside, the gentleman that handed over the equipment walked me through inspection and instructions and was, at times, less than arm's length away and wore no mask at all. The same gentleman collected the returned equipment from me, and again did not wear a mask. I feel like this shows a blatant disregard for the safety of their customers and either defiance or irresponsibility. Although I have rented from this location before and it is always as easy as can be, with no complications whatsoever, I can't return to this location until assured that proper safety protocols are put in place and enforced.
GERALD P.Excellent, fast service.
KRISTIN V.