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Octavio B.
Customer Reviews for Thornton Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The office is messy and unprofessional.
CHARLENE T.Everyone I spoke with was friendly, efficient, and professional. Merci.
PAUL N.Great communication and friendly staff made the rental a reason to come back. Thanks
Doug V.Amazing service. Nice people
RIVER D.People were professional and polite. Truck worked well- quick service. Thanks
Jeffrey L.Front desk was helpful. Good service. Thank you.
HUNTER I.I was double billed. I contacted customer service about it and was blown off. They opened a customer investigation to look into it and contacted me back blowing me off again and quoting completely different numbers than what I was charged as if they're looking at an entirely different account and even calling me the wrong name. This service and customer care is atrocious and I have now accrued overdraft charges, cost me even more money because of the shady billing I am experiencing. I am furious and will never use U-Haul again for a rental and will be sure to spread the word of my experience and the shady practices going on to everyone I can do they can avoid the same bullshit.
Raven W.Excellent and easy experience.
JAIME V.Merci.
Jennifer M.Thornton Self Storage was great! They had a 26 foot truck on such short notice! I will always be coming back here whenever I need a truck or anything!
JOHN N.Great team. Very helpful. Worked through some issues for me to provide a great experience.
ronald A.The young man that helped me was great. The rental was simple & easy at this location, would definitely recommend.
JACOB R.Fix your glitchy app! I was stuck for nearly 30 minutes with an unresponsive app trying to pick up. And when I went to drop off, the app would not upload the photo I took of the odometer/fuel. I finally had to go to UHaul.com on my phone's browser to complete the drop-off. Less than pleasant experience with the app. Location was fine.
James W.Friendly staff, vehicle well maintained and easy to drive. We had a 20 ft. truck that worked great for our in town move. Have used this facility before and keep going back.
MARK B.The staff is great! Thank you!!!
JASON E.Pick and drop off of the truck was easy. The overall cost for the rental was less than we budgeted. Worth ever penny for the ease and efficiency it gave us moving to our new home.
Timothy L.Get app location tab to work when returning vehicles Took over 30 min. And two seperate phones before we could get it to work for our return. Otherwise app is great
William S.I found all the process to take out the truck and returning it, easy and comfortable. I like very much the messages I got about the information of trucks available to rent. Good experience.
MARIO Z.Nothing they are amazing!!
CARMEN V.I would highly recommend this UHaul location! Alexis was very efficient, processing my reservation quickly and accurately. The young man who explained the vehicle to me was very pleasant and knowledgeable. The cargo van was a new model Ford, very comfortable and easy to drive. I am very impressed with this location!
KRISTINE P.Great team and Good equipment
JASPAL R.They make it real easy, especially for last minute needs
MARK M.Wonderful customer service, went beyond to help us get a motorcycle trailer... Absolutely amazing customer service
SHANITA M.I was very disappointed that two days before my move my reservation was changed. At on hold for almost 30 minutes waiting only to find out that I had no options. Too late to try other rental options and no one called me from the company as I was told they would. Hoping there is not a next time that I will need to rent a moving truck.
NATHAN G.The service from this location has been consistently the best. Great sense of humor and always willing to help out where needed.
Lester C.Friendly, personable, and professional
sean K.The truck we rented leaked from the roof and water damaged some of my items.
MARK R.Everything went great good location and people
THOMAS H.I will always come back to Thornton Self Storage for my storage and my U-Haul needs! The equipment and the office itself is always clean and the staff inside are always super nice!
JOHN N.Smells terrible bc they have cats and a dirty, filthy litter box in the office. Zero decent customer service at this location, both over phone or in person.
AUGUSTINA V.Quick and friendly service for both pick up and drop off. Merci!
MICHAEL P.Awesome customer service
PHILIP B.App and web page for automated pickup did not work on my phone, which is a Motorola Droid Turbo (almost 6 years old). I had to wait for the office to open.
Paul C.Best U-Haul location anywhere!
PAUL D.They were helpful and to the point. Everything was ready and easy.
Luis P.Great and helpful staff. Which is why I have rented from this staff multiple times.
Lester C.Everything was great
JASON B.Area has a code so I had to park the u-haul out front in the lot diagonally, app also didn't let me upload the pictures of the u-haul at all
CHRISTOPHER K.I book a guaranteed trailer in Boulder co. The day before my booking. A u-haul employee reaches out and says “my trailer isn't in boulder. The closest location is in Estes park 1 hour away. We can change the pickup location for you.†I had no choice but to say yea. Then they called back two hours after and said that location won't have a trailer either, but there's one in Thornton CO, (45 min away) that I could pick up tomorrow. It was a cluster to pickup. Then I changed my drop off location by calling in to u-haul and getting it changed to throne by my house in IL. They put the location change through. However, when I went to drop off the trailer at that location, an employee walked outside and says we don't accept trailers here. So I called u-haul again and they said that the employee was correct and it was in their system already saying drop offs are not accepted. Thanks to this garbage service I had to try a couple more drop off locations to get rid of the trailer. I will never use this service again.
JARED K.The kid at the desk didn't look up from the computer or take his head phones off throughout our entire interaction. I was not credited for returning the trailer 2 days nearly and had to call customer service to have that addressed
Joelene A.the entrance and exit is very cramped and could prove challenging for the inexperienced big truck driver.
Kerry E.Customer service was low and disappointing
NICOLETTE R.Every time I need a truck or trailer, they always have what I need so I will always come back here! They are always so helpful whenever I come in!
JOHN N.The self-check in and check out process was awesome and super easy to use! The whole experience was very positive and better than another company I used recently for renting a similar vehicle. Thanks u-haul!
Raquel V.Nothing!
Brandon L.Everything was great! Every truck I get from here is always clean and well maintained! I will always come back here!
JOHN N.easy to rent and return
DENNIS B.Very friendly and professional staff. Nice equipment. Will be using these folks for all of my rental truck needs. Merci.
WILLIAM G.