Évaluations des clients Thornton Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Thornton Self Storage
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Dan C. le
I want to thank Thornton for their great service. I was late in picking up my trailer and the staff were kind enough to wait for me even after closing. Likewise, I was late in dropping off the trailer and they gave me the gate code to be able to drop it off after hours. Thanks you!
MICHAEL W. le
Allow your affiliate locations to check tire pressure. 1 was at 30 and one at 15 psi
chester H. le
This location was easy to get to and man was very nice. It was quick and easy. Excellent.
Andre M. le
I don't think there was anything that needed to be imoroved. My experience at Thornton, CO was excellent, thank you.
tom M. le
Very tough to park where I was told to, when I returned the van. The signs clearly state that parking is for U-Haul customers only, but I have a feeling the residents in the apartment complex are using those spaces. There was one space at the end that I was able to squeeze the van into. Overall, the van was clean and easy and very efficient for us to use!
Saul D. le
People are very friendly great customer service.
Michael M. le
Friendly and quick service. I do not like the pre-installed dolly and pads. I did not order them but they come in the truck “just in case”. I know the goal is as an add on charge ( break the seal to use then get charged) but this was very inconvenient. I was moving large couches. They had to be in the back because they needed to be offloaded first and only fit sideways. The equipment I did not need or order was in the way. I had my own dolly and pads so now I am hauling twice the equipment. Next time I need a truck, if this cannot be removed, I will rent elsewhere. Otherwise the rental and return was easy.
Satnam S. le
Very poor customer service and I was over charged never this location again
Craig K. le
The online pickup and drop off is time consuming and not easy to use
Anthony D. le
Trailer was clean, but obviously old & hard-used. Had dents everywhere, including a bent tailgate & securing pin. Worked fine to haul a palette of stone, but was not a good advert for U-Haul.
Marie B. le
Don’t like how you treat your customers! God forbid something happens and your late. Not only do you still pay late charges but also threaten you to get it back because they had it rented out. You don’t even ask if you were okay! You don’t care. When we brought the trailer back 2 hours late! You still had 5 technically we had it for the next day we paid for it! But still threaten my wife with consequences if we didn’t get it back Now! No I will not recommend you to anybody!!!!
Sean P. le
There wasn’t much parking and I had to drive twice as far to pick up my rental when my original email said I could go to the nearby facility in the town I was living. Also, my vehicle was so low on oil that i had to put 3 qts of oil in and the inside of the van had a water leak to where my dresser received water damage along with wet boxes. Not impressed!
Chris S. le
I rented a 6 X 12 open trailer. The trailer came equipped with hydraulic brakes activated by a tongue mounted master cylinder. When empty, the trailer is almost un-towable do to brake lockup. A functional brake lockout should be provided for towing the trailer whilst empty.
Brandi M. le
Have the equipment promised available. After going to the location we reserved at, we were sent to a different location because the truck we had reserved and were guaranteed wasn't available, The new location didn't have the truck either, so we had to take a smaller one.