Le client n'a pas laissé de commentaire.
Hannah M
Customer Reviews for Thornton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
JEFFREY MEverything was perfect
LATOYA WPlease make sure there is more training. I had a 10ft truck with a car transport moving from Thornton Co to Mesa Az. When we got outside Payson AZ and we were going down 6 & 7 % grade hills the front of the truck would vibrate so hard it felt like the wheels were going to fall off. We couldn't go faster than 40 mph at this point. It was worse when we had turn the wheel with the curve. It was very scary. When we got to Mesa, the guys there said we had the wrong size truck and we should've had the next size up. The cost should've been the same as well. We even had help getting my car strapped down cause we no experience and nothing was said about the size of the truck.
REFUGIO EThe truck only delivered 3 miles per gallon. It's struggled quite a bit. But the shop was clean, the staff was friendly and they made accommodations that made up for the terrible gas mileage
LISA FTight drive ways for pulling trailer in and out but overall good.
Bradley BVery confusing process. Wasn't able to get ahold of anyone to help. Website is glitching and wouldn't let me change information. Very frustrating experience.
Haley LToo many pictures required to return a rental after hours....and the pictures requested are not ordered to make taking the pictures efficient.. The first picture requested is of the rental locations bar code...which required me to leave the truck and go to the front of the rental office to take the picture....then i had to go back to the truck to take pictures of the truck in a somewhat half hazard order.
RODNEY IStaff is always polite and engaged, and operations run smoothly and professionally.
JODY WI think the milage price is a little high. Because we replace the gas we use I don't think we should be charged that much per mile.
JEFFREY MYou're doing great! Thanks!!
Sherri PPersonnel were really pro and kind. Everything was OK.
JOSE SEverything was good except the call I got the day after we dropped off the truck. A guy calls and asks "where's my truck?" I told him I turned it in to the staff on duty. I don't appreciate being accused of something that I didn't do. Perhaps you need better processes in place to prevent accusing your customers of theft.
PHILLIP MEvery time I use this location and rent these U-Haul trucks, my experience is excellent and the equipment is very well maintained. I highly recommend using this facility for your moving needs!!!
DENISE Cpersonnel amical
JOSE SYou sent me to 3 different locations to get the truck.
CHARLES DTurn the open sign on when showing up
Richard GExcellent service, excellent truck. Have used this location a number of times and highly recommend this for moving needs.
TED PThey were closed when we dropped off the truck.
Joyce TEasy check in and out. A friendly staff member was helpful fixing an issue. The proper customer service was appreciated and did not go unnoticed. Will recommend and use their service again.
MICHAEL MThe gentleman with the ash blonde Afro hair is literally the nicest person I have ever met in my life. Endearingly kind and helpful…. This guy works super hard too. When I was there he was running around doing the job of 3 people. He should be a regional manager instead of a menial worker… amazing human! I hope he gets rich and has a great life.
Scarlett PLocation was clean, and the help was friendly and very competent. Truck seemed to be pretty beat up.
TIMOTHY BEvery thing went smooth
RAYMOND SWell, I was insulted by Travis for my comment on our tshirts and being a parody of Van Gogh. I was significantly overcharged by this business even after spending hundreds of dollars on gas. It's a waste of money and they insult you. Go somewhere else.
JASMINE CExtremely nice staff. I will always use this location and will tell my friends about them also
JOANN SReally confusing, it wasn't clear who we were supposed to talk to or where we should park the truck.
Emilee CThis location is always quick and wonderful!
SKYLER SGood experience!
MAURICE FThey didn't have 2 dolly's, the truck road extremely rough! And after my initial quote was $200 moore, I was Very upset when I returned a CLEAN AND GASED TRUCK, the girl wasn't able to checking the truck so they took the keys and 2 hours later I was charged yet again another $60 and no phone call about this charge, nothing on the c/c charge so GOUNG TO DISPUTE THIS CHARGE!! If you're going to charge me 4 anything, I should have been called and wasn't. I have pics also of the truck, even returned the truck with more gas. Dispute on the charge is already at Citi bank, CALL A CUSTOMER BEFORE YOU CHARGE AN ADDITIONAL 200 ON THE TRCK TO RENT PLUS CHARGING ME ADDITIONAL 60.OO WHEN RETURNED AND THEY DIDN'T HAVE THE DOLLYS I asked for!
LARRY MIt was quite nice to find a dolly. tiedowns would have been fabulous. Thanks
BRENDA TThe first location I was scheduled to go at was a nightmare nobody was there they just left the trailer sitting out by the street. And when I called your tech-support they were absolutely no help whatsoever I was highly disappointed in that whole interaction the second place I made it to worked out great but your support both call in and chat is absolutely horrible
STEVEN OService was great. There could be better signs to direct people where to go for equipment drop off.
JULIE WPicking up the u-haul took much longer than expected. It was very hot outside and I was stuck waiting for a while.
Lon HSimple equipment pick up and quick drop off. The front counter area reeks of cat piss for whatever reason. It's overwhelming when you walk in.
ZACHARY CUhaul fuckin sucks. There's no point in reserving the truck at a location of it won't be there. Had to drive to Juan tebo which was a very professional location. Than to Rio Rancho for my trailer. Most waste of time and money when it should've been at the same location where I reserved the item 3 weeks in advance
JACOB CWe have never rented a U-Haul before. It was easier and more affordable than expected! Drop off and pick up was a breeze!
Ethan PThe drop off location wasn't open and I spent a half an hour trying to understand what I needed to do to drop off my trailer. I could not determine the steps to do so. I was told I was going to be charged another day. I contacted the main 1-800 number. They were able to send me to another location, but that was 6 miles and 30 minutes in the opposite direction. The drop off was "ok". There were no specific instructions when I got there and it was a lot of parking, backing up and pulling forward, but ultimately I was able to drop it off at much expense on my side. I'm not satisfied with the full experience, but the initial experience was ok.
ABRAHAM RRented a trailer to move some furniture. Had to sweep It out because of leftover dirt and gravel from previous customer. Wheels/axle made a squeaking noise when rolling, so not sure how good the condition is overall.
KENNETH KExcellent customer service and easy to use. It was the easiest part of a really hard day.
Krystle BTravis and his co-worker were very helpful and friendly.
velma gCheck in and out on the app was easy and user friendly. Merci
Jared CEverything was good, no complaints.
Rodolfo EFigure it out- Figure out your system, make it better, because right now it’s shit and way too much money to be this TRASH!
Taylor BThe app is absolutely terrible. It's hard to navigate and very inconvenient especially if there isn't 5G in that area. I will never use the mobile app again. Very frustrating and wasted a lot of our time on an already stressful day. Won't recommend!
Kevin KNothing, doing great 👍
Colin SSuper easy and not expensive at all to rent a 5x7 trailer.
Robert M