Évaluations des clients Thornton Self Storage

We had to drive farther because the day before we got an email saying there weren't trucks where we booked.. However, sometimes things happe.

Excellent staff, great location, five star experience

Nothing, everything was good

Planned to pick up after hours but our truck was behind a locked gate. Took over an hour to get a representative from Uhaul on the phone to resolve the issue and get the truck. Who needs extra stress while moving? Owner extended our time to return but...argh

The only concern I had was I couldn't adjust the steering wheel on the 10' trucks, but there use this was a wonderful experience and went smoothly and quickly.

The pick-up location was fine, but I will never use U-haul again. Customer support is a joke and lacks training.

Very nice people and facility.

I only needed UHaul equipment rentals but their storage facilities look top rate. Great customer service.

Easy rental process. Reasonable rates. Will use again.

when me and the man inspected truck the gas was on 3\8 so when i returned truck with 3\8 it said i owed 21 dollars

keep doing what you are doing at this location, was a quality experience

GREAT CUSTOMER SERVICE INDEED!

It was simple and painless. The check out process was quick and easy (both online & at the office).

The truck had bald tires, causing us to get stuck in shallow ice and water. This added over an hour to the amount of time we had to pay our movers, and I also had to pay for $100 for supplies to help get the vehicle unstuck. The brakes on the truck performed terribly and is an accident waiting to happen.

The only thing I can say it that the passenger door, must be bent like from someone prying it open to break in. The entire trip was kinda annoying because the air was getting through, so it always sounds like the window is cracked open but it's not. Other than that it's great.

Attendees were very nice and welcoming

Excellent service. Easy processing.

Weren't wearing masks or social distancing.

Truck was dirty in the back prior to me getting it. I swept it out but there was mud on the floor of the cab and they charged me $25 cleaning. Really? This is winter and cab floors get dirty. They are looking to get charges whenever they can.

Nice people, I met the owner and his customer service person. Super helpful and easy to work at with.

These guys are great! Always helpful and willing to help!

Very friendly and professional

I was impressed with my in person, phone, and roadside assistance through Uhaul

Trailer came with a flat tire. The man working there would not give me a new trailer and had to wait 2 hours for a technician to replace the flat. Trailer lights did not work. Staff was extremely rude. I would never rent or recommend this place to anyone.

The entire rental process was very smooth with no issues or holdups. The staff was friendly, helpful and courteous. I will rent from them again in the future!!

The equipment was great, the logistics were perfect, and the whole experience was painless. However, at this time we are still in a pandemic and under state and county orders to wear face coverings. I came in contact with two employees at this location. The first was wearing her mask under her nose while handling the paperwork in the office while I stood on the other side of the counter. Outside, the gentleman that handed over the equipment walked me through inspection and instructions and was, at times, less than arm's length away and wore no mask at all. The same gentleman collected the returned equipment from me, and again did not wear a mask. I feel like this shows a blatant disregard for the safety of their customers and either defiance or irresponsibility. Although I have rented from this location before and it is always as easy as can be, with no complications whatsoever, I can't return to this location until assured that proper safety protocols are put in place and enforced.

Excellent, fast service.

U-Haul site was a little slower than I would like, but it all worked out well and the pickup was a breeze. Staff was friendly and fast

The young lady was very helpful but could be a little friendlier

The inside cabin could have bee cleaner. Very dusty which bothered me a lot.

Have the trailer on time when I setup for it, don't be so rude about the whole experience

Did fine.

The woman at the front desk was unbelievably rude as soon as we walked inside. She was rude to my husband last time we rented there. We will not be going back to that location.

This was my second location.First location was a sad joke.Did not get much help there. Vehicle had to get estimate for damage.....Employee only told me to call 800 number.not very helpful at all.

I was running late and the clerk stayed open past close to assist me in hooking up the trailer. He was friendly, polite, and extremely helpful. I will definitely use them again when the need arises.

Thanks for an awesome rental experience!

Picked it up a day earlier with no trouble.

Really nice and easy thank u

Staff was slow and did not appear to care. None of the staff wore masks.

There was so much damage to the truck and the gentleman at the front desk was very rude and dismissive.

make the online check in process easier and faster

Great customer service! Very helpful and accommodating.

I couldn't find a way to report the intial gas level when I received the truck. I returned the truck at the same gas level as when I received if. I was charged for the difference between the level I returned it and a full tank.

I was charged additional for gas even though the gas gauge wasn't working properly. Also the truck had an issue with the transmission and the RPMs with a rev whenever we would stop. The vehicles need to be better maintained.

Truck roof leaking. Guy tells me Corona virus is a hoax, probably because I was wearing a mask. It's a small space, have some respect for your customers. I wouldn't say anything, but that is pretty appalling. Just leave me alone. U-haul is a piece of trash company, thanks for ruining my day. If I do get coronavirus, I will know where it came from, two old guys that really don't care.

Very good experience

No comments

Great people! at Thornton Self Storage Address: 3685 E 121st Ave, Thornton, CO 80241

Very good people there and amazing help

All the staff was professional and very helpful.