Everything was perfect
Christopher D
Customer Reviews for Tier One Tire LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The manager was very nice.He is very helpful.
Melissa MAlways friendly, always fair.
JA SThe location was great and the staff was friendly and professional. However, I had to travel an extra 50 miles for my vehicle which of course I get charged for-not happy. I had requested the vehicle in my own town but the day before I was told it was only available at another location- 59 miles away round trip. At the site, of course , the previous renter had not returned the requested vehicle on time. Vehicle was not there. I had to rent a local vehicle which added to the cost. The staff at location were helpful and friendly. However it seemed like I ended paying more than I wanted and that the entire process felt like a hassle. The location was not the issue. The issue was convenience, availability and more cost than had planned to spend.
Robert AThe agent was extremely helpful, pleasant, courteous, and friendly.
Richard Tno comment
kirk ACory is excellent at what he does and he's always willing to serve. A very hard worker. I have no do different for him at all.
BRIAN BAfter we picked up the truck, we headed out in I-90 and it began to rain. The driver's side windshield wiper did next to nothing. That is until it fell apart. Then it did absolutely nothing. So here I am , driving on I-90 near dusk in the pouring rain with no driver side windshield wiper. Not a pleasant experience. You know, yinz should safety check your trucks a bit more often, eh?
ERNEST PAs always a wonderful experience renting from Cory.
FIRST UCustomer service was excellent,would highly recommend to a friend
DAVID STier One is great to work with and does a wonderful job for all of our rental needs.
Charlie KPerfect service
CHAYA SExcellent customer service.
GILBERT SKeep up the great service
James WEasy transaction with great service
DANIEL MFAST
Doug NCorey is awesome. Wonderful to deal with
Linda JDropped at 8:00 and no one there.
Valerie CTier 1 Tire was amazing, I was in and out quickly, he hooked car hauler up to truck and I was on my way. Great Service!!!!!
Craig SCorey is a great person to work with. Customer services skill are beautiful. He's very attentive to the customers needs.
veronica jIt was almost 60 miles from my home.
Jeanette SThe young gentleman that runs the facility (Teir one tire)where I picked up my trailer was extremely polite and helpful.It was a pleasure doing business with him and I would highly recommend him and that uhaul location to my family and friends
KEN DLove this location! Always have the best service from them!
Wayne DExcellent service! Would highly recommend!!
Cynthia MThe guy in charge was very helpful courteous and explained everything well I would go back there again
GUSTAV PCory was extremely friendly, clear, and concise. He explained all aspects for the final cost and explicity showed me how to know the amount of gasoline to input. The truck was immaculate.
Amy EThe gentleman that took care of me was very nice super helpful and was a pleasure doing business with
Michael GNot really sure. Cori is a real professional who cares about his product and his customers also.
BRIAN BWe did self return, which is an incredibly slick application, made dropping off very convenient.
Kate RLoved how easy the whole process was checking in and out. And the guy was super friendly. Best part is we loved the price we got, supet affordable. We will totally be thinking of renting from here again.
Alayna SThe truck and location were great but dealing with Uhaul was far from great. Had a very difficult time picking up my truck via phone and had to speak with 3 different representatives
Nick RThe gentleman who helped us get our equipment and hook up the trailer was AWESOME. He was very knowledgeable and friendly.
Peter MThe trailer was good but the tires and lock nuts need to be addressed on many of your trailers.
Edward STier One Tire owner was great to deal with. Couldn't have been nicer!
Wayne CI was charged an extra day because I couldn’t get usual back due to flooding
Stanley MPut cranks on the frame to raise the tongue to remove the trailer. It's hard for a 65 year old man to remove it alone
Don VCory was great. Helpful, kind, etc. Great price too, and the 6x12 significantly exceeded my expectations in terms of room.
Kieran HExcellent service!! The location had just closed prior to our drop off but owner Cory at Tier One Tire happily took care of use anyway .Cory got us all checked in and even offered us each a bottle of water. Thanks again for the Excellent service! Bill W Hamburg NY
WILLIAMRUSSELL WEverything went smooth here except for the issue of splitting up the original contract which forced me to make an unplanned 2 hour drive to pick up the truck to haul this trailer. Uhaul's inability to have a truck sent to this location for my contract was not the fault of this location. Uhaul should be compensating me for my financial loss and the time and frustration this cost me.
wilbert ASo we dropped off the uhaul truck in Dunkirk ny a little after 6pm. Mind you I got after 2 pm the same day august 16. So I didn't use the truck for not even 4 hours. So the office was closed and keys was left in the drop box. I get an email at about 9-10 am saying uhaul company in Dunkirk charge me a cleaning fee of $32??? So I call the Dunkirk office first to see why they charge me a cleaning fee because the same way I got the truck is the same way I return it. So I asked the guy what was left in the truck and he said socks and hangers? I said impossible because I only moved sectional couches and a futon? Where the hangers and socks come from? Then the guy said oh it only took me 4 minutes to clean up but it took me 15-20 minutes to do paper work. I told them I will never rent from them again. One they over charged me from even renting a small 10 footer truck for $156 and then charge me a cleaning fee as well. Uhaul is over charging for no reason. Never again. Yes I'm giving Uhaul a bad review.
Maria CMoving pads and dolley in back of truck should be CLEARLY LABELED that there will be a fee charged, and what the fee is, to use! Just another way to run up the bill. Also nothing ever said about a $9 rental tax. Just makes bill higher and higher. Low truck rental rates just a tease to get you to come in. Not enough trucks available and you are sent to a farther away location to run up mileage. Another huge RIP off.
Charles CUsing the app for pickup takes a good 20 minutes. Using the app to return could take hours especially if it's not working and you have to call the 800 number and wait on hold for 2 hours... Would absolutely recommend that people pick up and drop off during normal business hours.
Harley KNothing very friendly
Michael WDid not have the moving blankets we order in the truck. The office was closed and we had to do a virtual check in and this made us drive to Orchard Park Ny to retrieve the moving blankets we ordered and needed.
Daniel FHe was excellent and helped hook up the trailer in a rain storm. I am very appreciative of that.
Nicholas YTrailor leaked when rained. So some stuff got wet. Was not happy.
PAUL WVery nice and polite and friendly very good customer service
Teresa Y