Very friendly and helpful.
Chris T
Customer Reviews for Tobacco Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Have not received my deposit back yet can someone plz find out why
Eric PThe location is great and Libby, the owner, is very helpful and great to work with. However, I had to call the 1-800 number for corporate to speak with them about trading the original vehicle in because of mechanical issues and the lady I spoke with at corporate was absolutely the most unhelpful and rude person I have ever dealt with. I wish I could remember her name. She would not help to credit, nor refund us for the vehicle we originally received that had mechanical issues with. She told me that had to be done at the rental pick up location. She was rude and hateful. Then she scheduled me for a pick-up, then told me I had to call another number for scheduling. I asked her why did I need to call scheduling? She said so you can schedule a pick-up. I said I thought I just did that with you. She said, NO YOU HAVE TO CALL SCHEDULING! I called scheduling and the man I spoke with said I was already scheduled and he wasn't sure why the lady told me to call for a schedule. The whole experience with calling corporate was a nightmare! Absolutely rude
Rodney LCould not find Dropbox to return keys at night.
Michael YThe drop off location was fantastic as well as the person that was receiving the rental however U-Haul came and towed the truck without contacting us so we had thought someone had stolen it and could not have our stuff for our new house until 4 days later when the truck was about 10 miles from my house the U-Haul people came and towed it all the way back to Birmingham which is 50 Mi away they told me they were going to bring it to me tow it back to me but they did not I had to go all the way down there and get it from the repair shop in Birmingham some of our stuff had been gone through and a few things were not in the proper place that they were where we first put them no one will give us any answers as to why they towed it nor would they answer the phone and tell us exactly where it had been towed to.
tim sTrain your employees, went thru 4 hrs of hassle to get it corrected.
Cynthia EI HAVE NO COMMENT, I WAS WELL SATISFIED THE PEOPLE AT THE RENTAL STORE,THEY WERE VERY PROFESSIONAL AND THE TRUCK WAS IN GREAT CONDITION, I DID NOT HAVE ANY PROBLEMS! I WOULD GO BACK THERE IF I NEED A U-HAUL IN MOULTON,AL!
Rodger CThey offered no help connecting the equipment. They didn't answer their phone. No check to see it was hooked up correctly
Elaine Tlocation was stinky, cat and dog running around inside
Nicole IOwner of the place was very nice and very helpful. Consider them to be family
Becktemba SHelpful and friendly.
Jimmy BNothing with the location and the people that run it. They were all very nice and understanding. Now as for U-Hauls part there's a lot that could change. Number one making sure they're up to date with the people who run the locations. With their times and availability. Number two making sure their phone systems work I was cut off three times during talking with an agent.
Rene IClean the inside of the van. The smell was unbearable, and there were used cups/cans in the van. If I hadn't been in a pinch, I wouldn't have rented it. The van ran fine, though.
JONAS BGreat, friendly service! Will use again!
Morgan DLocation was fine. U-Haul had illegal tag and lights. Also had issues with company trying to charge me almost a month after return. Location was amazing. Did their job. The u haul company as a whole is terrible and useless
Trevor WLibby was amazing she is in business for all the right reasons, to help people! 10/10 would recommend!
Cody CFaster time in and out - better equipment inspections = tongue was bent and i hauled my car on it and did not realize until I turned in the trailer - very dangerous
Jonathan HLibby is great! She is very kind, helpful and make renting easy.
CHARLES HThey were perfect. The previous place I reserved at in Hartselle (A Storage on Stewart St) did not show up to open the doors for business and cancelled my order and moved it 4 hours later in the day, so I had to drive to Moulton. The owners in Moulton got me on my way with no issues!
Eric TThey just pointed me to the trailer and I had to hook it up myself with no assistance from them. Not good in the service department. Equipment was fine no problem there,just not any real customer service
Mark CExcellent service à la clientèle
Gina BGreat customer service I will use again
Gina BVery good Christian people!
Kevin RNothing really. It was a good experience.
DWAYNE PTell them to ask for Libby, the store owners wife because she's the one coordinating the rental trucks.
Desnatie RCheck on the equipment and make sure it's working before the next customer picks it up, for example tail lights
Shamberlie HThe whole process has been so disappointing from the very start and now I have a problem and can't even reach anyone from uhaul
Pamela MSuper nice, great rental experience.
Kevin CEverwho balanced the tires doesn't know what they are doing because it has a lot of weights on the tires and they're not supposed to be spreaded apart they're supposed to be together.
Eric NTruck has a vibration. It is either worn/damaged front suspension or a tire issue.
Keith TIt was a pleasure doing business with them
SHELIA BCall a couple time called 7/24/2020 the person told me erverything was in order went to pick it up Saturday morning and nothing was at the location NO TRUCK I mean nothing so we had to go Thur everything again. I will have to think twice if I ever use U Haul again.
Patricia LEverything was handled to a tee.
Lawrence CHad do drive the trailer without brake lights or running lights because the dealer didn't have or supply hookup. I was quoted $39 on the phone and was charge $108 for a 6x12 trailer for 24 hours. 00
KRISTINA MI think this location and employees are just perfect. Extremely nice and helpful. I'll definitely use this rental location again.
Cynthia RGreat convenient and very helpful.
Joseph GThis has been the single biggest headache of my life. I have spoken with Corporate U-haul more times than I care to recall. WHY CAN YOU NOT GET IT RIGHT???????
Brandon KVery good service. Very helpful.
WAYNE FYou will not improve your way of doing business. There is a lot that could be changed for good quality business. It costs money to overhaul and get rid of some of the old managers and district managers. When you run a business than you add a secondary business such as Uhaul, who do you think will take a backseat to your own customers. Customer first does not apply to secondary businesses.
James BStarted with near by location in Decatur AL. and was moved to another town 26 miles from my home. If I wanted a farther away location I could have gone there to begin with. Customer service was not helpful. I contacted the representative at the Moulton AL. office who excellent because your call center told me they could not change the location farther from my home. I think what I need should be brought to nearby location instead of me going else where to get it.
Clifford CConvenience of location worth any wait time going to another place and agent was very knowledgeable and friendly.
Beverly HGood experience
GERRY Dnice people
Dale C