The location is great and Libby, the owner, is very helpful and great to work with. However, I had to call the 1-800 number for corporate to speak with them about trading the original vehicle in because of mechanical issues and the lady I spoke with at corporate was absolutely the most unhelpful and rude person I have ever dealt with. I wish I could remember her name. She would not help to credit, nor refund us for the vehicle we originally received that had mechanical issues with. She told me that had to be done at the rental pick up location. She was rude and hateful. Then she scheduled me for a pick-up, then told me I had to call another number for scheduling. I asked her why did I need to call scheduling? She said so you can schedule a pick-up. I said I thought I just did that with you. She said, NO YOU HAVE TO CALL SCHEDULING! I called scheduling and the man I spoke with said I was already scheduled and he wasn't sure why the lady told me to call for a schedule. The whole experience with calling corporate was a nightmare! Absolutely rude
Rodney L.
Tobacco Unlimited
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Moulton, AL 35650
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Could not find Dropbox to return keys at night.
Michael Y.The drop off location was fantastic as well as the person that was receiving the rental however U-Haul came and towed the truck without contacting us so we had thought someone had stolen it and could not have our stuff for our new house until 4 days later when the truck was about 10 miles from my house the U-Haul people came and towed it all the way back to Birmingham which is 50 Mi away they told me they were going to bring it to me tow it back to me but they did not I had to go all the way down there and get it from the repair shop in Birmingham some of our stuff had been gone through and a few things were not in the proper place that they were where we first put them no one will give us any answers as to why they towed it nor would they answer the phone and tell us exactly where it had been towed to.
tim S.Train your employees, went thru 4 hrs of hassle to get it corrected.
Cynthia E.I HAVE NO COMMENT, I WAS WELL SATISFIED THE PEOPLE AT THE RENTAL STORE,THEY WERE VERY PROFESSIONAL AND THE TRUCK WAS IN GREAT CONDITION, I DID NOT HAVE ANY PROBLEMS! I WOULD GO BACK THERE IF I NEED A U-HAUL IN MOULTON,AL!
Rodger C.