I called the site 3x to confirm they had a truck for me. No response. When we arrived the vehicle was damaged and we were delayed 15 minutes while they assigned a different truck.
David N
Customer Reviews for Todds Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Has to pick "best truck" out of 3 available. All 3 needed work and only one was drivable. There is no service door or anything. I knock on the guys side door to ask for help. I made sure that is way one way and I was dropping the uhaul off at Thompson road. He was on the phone with uhaul service and told the guy that's where the drop off point was. I was still charged a wrong drop off location fee. Also inform customers of $175 hold on your card at time of pickup so they are prepared for it.
Samantha NWorkers are friendly and caring never any problem
Theresa BThe men were super friendly and helpful.
Kimberly HIncredible experience. Easy pickup, the truck was clean and gassed up. The gentlemen that I worked with was very kind. The truck drove well. Finally, my drop off was also extremely easy. I'll be using this location over any other because it was done well here, plain and simple. Thank you for a great experience.
Adam HIt worked out ok but I was confused about whether I should have used the mobile return feature? I just handed the mechanic the key and he said he'd check it out later. I did receive a receipt in my email sometime later that it was ok.
Jim CFix the truck. Needs an alignment badly and something is wrong with maybe the wheels - makes a terrible noise. The people at this location are great!
Sharon BPrices higher then me going to a regular uhal never have I spent $60 on a uhaul and I've had them longer
Riquelle JNot much process was quick and easy people were nice and helpful
Caleb KNickel and dimed me into the poor house. Shouldn't cost $200 to rent a $19 truck. Ridiculous!!! Never had this problem with the downtown location. The man is a rip off artist.
Dewey OTodd was great to work with
Jon sDropped of on a Sunday afternoon no one there
Peter AMy inly issue was that I was charged a $14 extra fee that i didn't opt in for. I didn't realize until I got the final receipt.
Kellie CExcellent service
Brendan FSuper easy to work with. Great guy to represent U-haul. Will alway use this location in the future.
Patrick DVery helpful , great customer service during a stressful move !
janet pExcellent service à la clientèle
ALEXIS RTry to make the shop not so loud when doing reservations it only takes a few minutes to do. We also work at a shop and stop when customers come to talk or do business.I know time is money and when i am doing business i expect that same courtesy. They were very pleasant and helpful,and worked with us so thank you this was very my first experience there and he was honest and it was were i would recommend others to go.
Brenda GEverything was up to par. Easy, smooth and I would refer a friend or relative. Nice staff and very helpful.
Ellen RSupper nice guys at the pick up place, also very helpful.
edmund dThe truck was dirty and the pickup location was not in the best location which U-Haul changed on me.
Marleah GBest customer service of any Uhaul dealership I've ever used. Would highly recommend..
Carmen BWaited outside location for 45min before someone came in to open, even though we had a reservation
Zain Bbed of truck not swept out
peter kvan i rented currently a danger to those driving and those on the road. Passenger side mirror needs to be fixed!
aylan BTruck had check engine light on when obtained. I was told the light would go out. It did not. Said it was an emissions issue. It should have not been released if not 100 %.
David mThe owner was very personable. We had minimal interaction, but conversation was short and easy but informative.
Brittany OTodd was fast, professional and kind. The truck was in great condition. Everything, from start to finish, was easy and smooth. Highly recommend this U Haul location!
Michelle CI was told the location opened at 8am, and I arranged to pick up truck at 9am. Nobody showed up until 9:15am, and he claimed he didn't know anyone was supposed to be picking up a truck at 9.
Patricia HHard to get into and out of. Very small drop area for the 6 X 12 ft Trailer, there was only room for 3 trailers there and there was already two there. Would have preferred droping off at a closer location without additional cost.
Carolyn BThe shop was not even open foe me to pick up my truck
Timothy Ethe staff here was great and went way way above and beyond to take care of me. I would recommend them to anyone . very understanding and helpful. A++++ service.
tim elocation was still closed at scheduled pickup time truck inside was not clean printer did not work ... did not receive copy of receipt
John GI was very pleased with the service at Todds. He checked the truck, explained the policy regarding mileagfe, gas fillup and would definitely rent there again if needed.
david wEverything was great guys at Todd's were very nice
David TWas double charged for the day, safe move, as well as the dolly
TIFFANY GThe location was nothing special on the outside, but the service was very well organized. The truck's cargo area was very clean, but the driver's seat area not so much and it smelled as if someone had smoked in there. They treated me with respect and I was not overcharged for gas or mileage. It took a little longer than I expected to check out the truck, due to computer slow down. Overall, I had a good experience. Merci.
Ivan AClean all windows !!
SIGRID Rdidn't even come out to examine the truck. "Yeah - I saw you drive it in - youre fine". All around, unorganized service.My first experience with U-Haul and I will look for a different company for my son's next move.
NANCY KEverything was great
carol bThis establishment and the owner was very helpful and understanding i would definitely use them or recommend them
HEATHER TAucun
DIANE KMaybe an actual office would be nice rather than doing paperwork on a workbench.
KEN D