I was charged too much
GLENN C
Customer Reviews for Todds Auto Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Hauls Mobile pickup process was a frustrating experience. It was not clear when I was making the reservation online that the entire process was via the app. My experience with the app was very poor. The app would not accept clear pictures showing the mileage and fuel. The app took multiple tries to recognize I was at the location to begin drop off. The concept of mobile pick up is fine but the app provided a poor customer experience.
Todd PThe one problem we had was trying to figure out the app. It was confusing trying to get to the point of paying and getting the keys. When people are already on a timeline and it takes a lot of time to get through an app it just frustrates them. Once we got thru that section, it was pretty seamless.
Patricia LNothing. Everyone was so kind !
DANA DFirst attempt at remote pickup of the truck had the key missing from the lockbox
Adam KWorkers spoke very polite, were very helpful but Make sure all equipment is up to standard.. equipment needs to be checked and maintained. Is not their fault. Snow covered all the equipment and trucks .This isn't an official U-Haul place
Bryan AThe staff st thus location were friendly and accommodating. They brushed the snow off and warmed the vehicle for me.
KRISTINE MMerci.
KALASAPUDI RVery Nice customer service!
marla mBe more accessible on the weekends. I had to get the truck on Friday and be charged for 2 days that it sat in my driveway. I didn't need it until Sunday .
SHEILA ACheck engine light was on. And there was no dolly
Amber GCharged my credit card $17 000
Amelia HThe guy who backed my Hummer in with the trailer and on hooked it was awesome thank you
CAROLYNN MNo one was there. There were cars there but no one would come out. The door was locked and they had a ring door bell. We called multiple times and no one would answer. It wasn't in the best part of town.
Kimberly Pgreat staff clean new truck best experience!
SIMERJOT CGreat location with helpful worker
YVONNE GYou guys are awesome thanks
Darlin MTruck was in very rough shape! Felt like it was going to fall apart.
Michael AOwner provided great service! Not much to improve! Would definitely rent from this location again.
tom dVery happy with service, Owner was very helpful highly recommend this pick up spot
LORRAINEA LVehicle was blocked by another truck and with no one on site made the pickup process very difficult.
Derek HI called the site 3x to confirm they had a truck for me. No response. When we arrived the vehicle was damaged and we were delayed 15 minutes while they assigned a different truck.
David NHas to pick "best truck" out of 3 available. All 3 needed work and only one was drivable. There is no service door or anything. I knock on the guys side door to ask for help. I made sure that is way one way and I was dropping the uhaul off at Thompson road. He was on the phone with uhaul service and told the guy that's where the drop off point was. I was still charged a wrong drop off location fee. Also inform customers of $175 hold on your card at time of pickup so they are prepared for it.
Samantha NWorkers are friendly and caring never any problem
Theresa BThe men were super friendly and helpful.
Kimberly HIncredible experience. Easy pickup, the truck was clean and gassed up. The gentlemen that I worked with was very kind. The truck drove well. Finally, my drop off was also extremely easy. I'll be using this location over any other because it was done well here, plain and simple. Thank you for a great experience.
Adam HIt worked out ok but I was confused about whether I should have used the mobile return feature? I just handed the mechanic the key and he said he'd check it out later. I did receive a receipt in my email sometime later that it was ok.
Jim CFix the truck. Needs an alignment badly and something is wrong with maybe the wheels - makes a terrible noise. The people at this location are great!
Sharon BPrices higher then me going to a regular uhal never have I spent $60 on a uhaul and I've had them longer
Riquelle JNot much process was quick and easy people were nice and helpful
Caleb KNickel and dimed me into the poor house. Shouldn't cost $200 to rent a $19 truck. Ridiculous!!! Never had this problem with the downtown location. The man is a rip off artist.
Dewey OTodd was great to work with
Jon sDropped of on a Sunday afternoon no one there
Peter AMy inly issue was that I was charged a $14 extra fee that i didn't opt in for. I didn't realize until I got the final receipt.
Kellie CExcellent service
Brendan FSuper easy to work with. Great guy to represent U-haul. Will alway use this location in the future.
Patrick DVery helpful , great customer service during a stressful move !
janet pExcellent service à la clientèle
ALEXIS RTry to make the shop not so loud when doing reservations it only takes a few minutes to do. We also work at a shop and stop when customers come to talk or do business.I know time is money and when i am doing business i expect that same courtesy. They were very pleasant and helpful,and worked with us so thank you this was very my first experience there and he was honest and it was were i would recommend others to go.
Brenda GEverything was up to par. Easy, smooth and I would refer a friend or relative. Nice staff and very helpful.
Ellen RSupper nice guys at the pick up place, also very helpful.
edmund dThe truck was dirty and the pickup location was not in the best location which U-Haul changed on me.
Marleah GBest customer service of any Uhaul dealership I've ever used. Would highly recommend..
Carmen BWaited outside location for 45min before someone came in to open, even though we had a reservation
Zain Bbed of truck not swept out
peter kvan i rented currently a danger to those driving and those on the road. Passenger side mirror needs to be fixed!
aylan B