Évaluations des clients Tomlin Mill One Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tomlin Mill One Stop

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Tom S. le

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Le client n'a pas laissé de commentaire.

Rosetta L. le

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Great Service!

rex b. le

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Le client n'a pas laissé de commentaire.

Ted S. le

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Have the employee check the fuel gauge when the vehicles are brought back.

GRANT G. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Excellent customer service was delivered! Great user experience!

Kathy A. le

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The roof did leak a bit but we did have a very heavy rain fall

Courtney L. le

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I did not get my blankets, the right size truck or my dolly THAT I PAID FOR

Lenell M. le

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The Truck Broke Down On Me Thank Goodness It Was After I Unloaded It But You All Billed Me For Not Filling It Up When After A Long Day Of Moving And Returning It Early It Broke Down, Then You All Said I Didn’t Return It At All Before Billing Me

Shane B. le

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Le client n'a pas laissé de commentaire.

Ray f. le

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Very nice place.

Jeffrey P. le

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Person who normally handles uhaul was not there, but another employee got phone instructions and greatly helped me out by not making me wait. All's well that ended well.

William S. le

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Good Service

Hannah H. le

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Le client n'a pas laissé de commentaire.

ray w. le

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They messed up prices just by adding a hand truck

brian m. le

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I had this unit reserved and it was rented out to someone else, either off the books or with no documentation as the owner said that the guy who came in offered his girlfriend's license and then attempted to pay with a credit card that was rejected. Terrible service. The owner simply gave me cash for my rental, charged my credit card for the rental anyway, left the reservation in my name, dispatched the auto transport trailer in my name, and now I receive the review because it is still in my name. The owner offered me a phone number to another location, but offered no other consolation or help in finding a trailer to use. This set me behind for at least a 1/2 day of work, since I had to wait until the next morning and secure another unit at a different location. I have made at least 3 contacts to the U-Haul corporate office and am still waiting an answer and a final resolution to this problem.

Donna P. le

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Excellent customer service by store attendant

Jerry R. le

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Absolutely appalled at additional charges on my bill. Did not keep truck 3 days. Called 800 number for Uhaul to return and received no help allegedly closed!!! Drop off was not confirmed, but had the UNIT for ONLY 3 HOURS. Absolute travesty!!! I have always used UHAUL equipment and NEVER been over billed like this before. SOOOOO disappointed!!!! Martin Reavis

Thomisha T. le

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Le client n'a pas laissé de commentaire.

lynn m. le

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You list this as Statesville when in actuality it is in Olin. You also need to change some of the locations listed online where a truck can be returned--it is very inaccurate.

Shelly R. le

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I would like to recognize Cindy at Tomlin Mill One Stop as an exceptional employee of U-Haul. We rented a car trailer with truck. Before we arrived home to pack truck, the trailer tire caught fire. Cindy handled this issue with calmness, empathy, and professionalism. Please extend our sincere thanks to her again for her assistance .

Reece S. le

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Le client n'a pas laissé de commentaire.

Katy T. le

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Le client n'a pas laissé de commentaire.

Leslie H. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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It seems that your computer system needs upgraded and more user friendly. The card machine at this location does not work well or it is the operator system is not working properly. Use of and return of the trailer was fine.

Raymond N. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Great experience helpful staff, Christina ( I think ) & Ashley were wonderful to work with. I would go there again.

Gregory P. le

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Le client n'a pas laissé de commentaire.

Priscilla T. le

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Le client n'a pas laissé de commentaire.

Barbara M. le

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I am not sure if I would recommend or not, I could not get any returned calls, out of about 10 calls left voice message no returned calls, I wanted to use a credit card the lady say cash was easier, I gave 100.00 in cash. When I returned the truck no one was there. I ask that the refund money be return be mailed to me. That never happened. I called back several times and no return call. 2 weeks later I went back to NC as I live 4 hours away from there. Was told my refund was in an envelope. I went in the lady took the money out of the register. calls should be returned and refunds should be made in a timely manner.

ANDRE S. le

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This was overall my poorest experience with U-haul. These locations mentioned above did a great job with customer service and equipment however, I went to get my rental from another location prior to picking up at 1025 Tomlin Mill Rd, Statesville, NC. The original location was not customer friendly and they are the reason why I had to find a different location to pick up from. They did not make the rental experience welcoming. Basically insinuating that I was not going to return the vehicle. Days prior to the pick up, I contacted scheduling only to wait on hold for 2.5 - 3 hours to find out that the scheduling department was closed for the day. I expressed all of this and more to the U haul customer service representative and they have filed a formal complaint. I am requesting a full refund for the rental. Again, this was the worst experience I have had as a long term customer. I have been a customer of U haul for at least 5 years.

Jeffrey G. le

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Le client n'a pas laissé de commentaire.