On Friday I met Shana, see told me to pick up the Truck Saturday morning at 8am. When I arrived to that location, she was not there...on Friday she did NOT INFORM ME that she would not be there to release the truck to me....instead an old man (the stores' regular employee/cashier had to juggle check-out customers from the store, buying lottery tickets/sodas/gas pump payments,etc.and run the U-Haul computer...to get me on the road. I had told Shana on Friday, that I should be in Pageland S.C. by 10am to meet the Helpers that were waiting to load the truck. She should have told me that she WOULD NOT BE THERE SATURDAY so the old man juggling "convenience store customers and One U-Haul task (who said "I've not been trained on this U-Haul stuff, but I tried learning it on my own cause it's software is easy) . Well, it took him 3 HOURS to get to where he could print a piece of paper for me to sign, before I could get in the truck and meet the Helpers in Pageland. Terrible experience and a 3 hour delay for everyone involved in the moving process.
John A
Tomlin Mill One Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Statesville, NC 28625
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The "locations" - and I use plural for a reason were inadequate, had no desk times despite their internet saying they did, and no one to answer the phone. The "app" is neither easy, quick, nor convenient. The truck was nearly empty of gas, and being that I was now 3 hours BEHIND schedule with them, I filled the 26 footer full of gas. Turns out, i did over 100 miles less and had 5/8 of fuel left on a truck that had no more than a quarter of a tank in it when I rented it. They would t reimburse or even consider a civilized waiver on the mileage. Because of this, they grossly overcharged me for the use of their truck and this lack of corporate accountability ( both in corporate and at the rental site) enables me to throw the long term relatioship Ive had w uhaul in the trash. Over to Penske and Budget!!
Chris HThe pick up location only had one person familiar with rental process. I arrived at location at an agreed upon time and had to wait ~30 minutes while store attendant walked around the store and called trying to locate the person who could complete the transaction.
Joel LThis location is very helpful and pleasant to work with.
Rodney GMy estimate was $171 considering a 160 mile trip. $29 truck plus mileage plus insurance. My ACTUAL trip was only 150 miles. Upon return, I was originally charged $246. This was reduced to a little over $200 but still above the est.
Scott S