I originally booked with this location. I was then contacted and told that the truck I requested was not available. I was instructed to go to a location in Statesville and that they would have the 10 ft truck I requested. Upon arriving in Statesville the truck was not there, the code for the lockbox was not provided. I called customer service. The explained that no location close to Me had a 10 ft truck. The offered me a 15ft truck at the same price. Of which was at the original location I had booked with. When I showed up to get the 15 ft truck the attendant told me that he could not rent the truck to me the previous day because the Air conditioner did not work. But if "corporate" could rent it to me I should take it. The hand truck and furniture dolly were not provided that I had rented as well and I was allotted 145 miles for a 150 mile trip, each additional mile would cost me a dollar each. Three hours late for my departure time I had to take the 15 ft truck, in 92 degree weather, without air conditioning. No offer of a discounted price, no accommodation for the run around.
Derrick D
Tomlin Mill One Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Statesville, NC 28625
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- 4,0 - Cote moyenne des clients
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The right equipment for our needs was on hand and in great condition. The people were polite, helpful and readily available.
David KVery helpful with my trailer rental.
ROBIN BNothing - absolutely an excellent experience and customer service!
Michelle HHad a time to pick up the trailer. Had to wait over an hour to fill out the paperwork. Yes they were shorthanded and the gentleman had to do the register to check out people in the store before he could help me. He was very nice but overworked
COREY L