Customer Reviews for Tons of Storage
(U-Haul Neighborhood Dealer)

143 évaluations

4800 Johnson Rd   Springdale, AR 72762

(479) 751-0197

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(479) 751-0197

4800 Johnson Rd
Springdale, AR 72762

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Manager was very courteous and efficient!

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maggie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
3

I am still reeling from the treatment I received at the Twin City location that I don't think I could give anything concerning UHaul a good score. It is really sad when a location that has no personnel get's a higher score than a fully staffed location.

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
4

When I initially l reserved the location, it was supposed to be in Bentonville as my storage facility was only a few miles away. However, I was only notified the day before that this was the location to be picked up at; which was in Springdale. That was literally another 15 miles one way; which I had to leave early to accommodate and not to mention I had to pay about another 3 gallons of gas for that distance differential. Besides that, the man was very nice and cordial and got me in and out quickly as I pre-filled a lot of information beforehand as well as prepaid fir the total charges. Nice improvement on the checkout experience.

Kam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
3

Dropped off truck and trailer. I had filled tank to 1/2 full. The only person there was the "wife", who said her husband would check in the vehicles when he returned. She was unable to do so. I later got an email stating the gas tank was 3 gallons shy of 1/2 and they charged me $17 for 3 gals. That is outrageous. I will not go there again!

Carla R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA R. 
Évaluation :
5

Easy pick up and drop off

BILLY H. 
Évaluation :
5

Owner was amazing and very helpful! Everything was covered in snow and he helped me hook the trailer up and sent me on my way. Painless awesome experience.

BRANDON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
5

Great customer service!!!

BILLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Tons of storage wasVery helpful and accommodating with all aspects of rental

ANDREW S. 
Évaluation :
5

I can't think of anything at this time. Both the pickup and return was quick and easy. The office staff is very friendly and helpful.

DENNIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Convenient and fast service.

Juan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tonya C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrystal E. 
Évaluation :
5

All the folks at Tons of Storage went above and beyond to help make my move smooth. I very much appreciate their services to accommodate my needs. Merci.

Leann H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffani H. 
Évaluation :
5

Best U-Haul experience I've ever had. Bryan, the owner, had my Auto-Hauler ready to go and greeted me at the door by name! This was my first time to rent from Tons of Storage and will be my “go to” for every future U-Haul rental.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARK ANGELINE S. 
Évaluation :
5

Bryan is always professional and courteous. He'll do whatever he can to assist when I'm in a pinch and need a trailer ASAP! He is why I continue to bring my business back time after time.

JOHNCHARLES S. 
Évaluation :
1

Listen to the customer with what they are saying and respect their choices in using your establishment. Avoid discriminating against your customers. The process of receiving the keys should not have taken over 10-15 minutes, I pre-filled out all the required documentations online and was told via the online service: all I had to do was come and pick up the key. The vehicle itself was fine and the AC worked nicely.

BRIANA G. 
Évaluation :
5

Dropped off after hours. Lot was clean and organized with space for truck drop off.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMI F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURA F. 
Évaluation :
4

Great customer service!

Robert F. 
Évaluation :
5

Its excellent.

Daniel G. 
Évaluation :
4

Friendly service. Good info, quick service...thank you

OLE S. 
Évaluation :
5

Tons of storage has been an awesome place to work with. Probably the best customer service ever!

BRADLEY P. 
Évaluation :
5

Nothing was great, representative very helpful and knowledgeable about equipment.

DARRELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

I was a walk in and got exactly what I needed within minutes. Very friendly, very efficient and very affordable.

Richard L. 
Évaluation :
5

Bryan and his wife have always been so accommodating and helpful EVERYTIME I need to rent a Uhaul trailer. I'd rank 6 stars if possible! Merci.

JOHNCHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly T. 
Évaluation :
5

I believe I have rented at least 9-10 times this year. The owners are ALWAYS extremely friendly and a delight to work with. They've stayed late for me to pick up and offer safety recommendations when pulling various Uhaul units, as well as removing my trailer hitch after use to help avoid theft. They have ALWAYS attached the Uhaul unit, connected the electrical lines and performed the proper brake/blinker safety preparations before leaving the site. Great prices as well! I will continue to utilize this location moving forward. Merci.

JOHNCHARLES S. 
Évaluation :
1

Tell the guy at the front that the place smells like he's been smoking dope/pot. It took over an hour to get The truck ready and we were the only customers. The man working front desk sent link but didn't explain anything, horrible experience and won't go back.

christy R. 
Évaluation :
5

Bryan is a really nice guy and helped me get the trailer off and checked the truck making sure I didn't leave anything.

Daryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWTON B. 
Évaluation :
5

I will use this location in the future.

Stephen S. 
Évaluation :
5

Very good and friendly experience. Hassle free all the way. And the price was lower than expected. Merci.

Phillip R. 
Évaluation :
5

very convenient and easy to work with

JARED R. 
Évaluation :
4

I would probably warn my friends that although they were easy to work with for pick up & drop off, they do NOT wear masks in the office for COVID. They only have a taped line for you to "stand behind" for social distancing, which is a mute point when you have to move to the counter to pay & sign for items. He made a point to ensure that I did not place the pen I was given back into the "cup of pens" b/c it would have to be sanitized, so maybe he does not understand the reasoning for the state mask mandate. By wearing one himself, he would protect me from HIMSELF from spraying possible infectous droplets when talking to me, etc. as they did not have a clear guard on the counter or anything either. Sorry, but I have Lupus so I am very conscience to stay back from people who refuse to wear a mask b/c I cannot afford to contract COVID.

Stacey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
5

I've rented units from this location multiples times now. The owners are by far the friendliest and most knowledgeable people that I have ever dealt with concerning transportation rental. I pass up at least 4-5 other U-Haul locations to rent from them and will continue to do so.

JOHNCHARLES S. 
Évaluation :
5

The "scan and go" was a complete fail. I don't know what happened but my reservation disappeared from my account. Even though I had confirmation emails from UHaul and the facility where I picked it up...

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GHASAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan G. 
Évaluation :
5

Keep the gentleman who took care of me - the staff here were great! They made it easy, made us feel secure in their hook up of the trailer and overall very professional.

Robert F. 
Évaluation :
3

The windshield had bugs all over it, the cab had glass everywhere. I had to sweep it out so I could take my shoes off while driving. The vehicle had not been cleaned when I got it.

Merri B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Excellent service

Lacy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry W. 
Évaluation :
5

Absolutely nothing. Service was accommodating, fast, friendly and pricing was incredibly reasonable! I will need to rent another trailer next week and I will be returning to this location for all of my future rental needs. Thank you for making my urgent need for a trailer possible.

John S. 
Évaluation :
5

Great service friendly and helpful. Go here for your u haul needs

Tom S. 
Évaluation :
5

Everything was perfect.

Larry H. 
Évaluation :
5

Great people who own this location. Really bend over backwards for a great experience.

Russel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando B. 
Évaluation :
5

Very helpful person who runs the place. Thanks for your help

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

I did not like the owner. He laughed at me as though I were a stupid female when I asked for more detail about a question I had asked. After the truck was turned in, He billed me an additional $184 for I don't know what, by taking it out of my checking account without my permission. He would never return my calls to tell me why I was charged and he never returned my call

susan L. 
Évaluation :
3

I would not recommend Uhaul to a single person. You changed my pickup location 3x because my truck was rented to someone else even though I had a reservation. Then my drop off location was changed. I was asked to bring my truck back early and promised a 30 refund which I am still waiting on.

Amanda G. 
Évaluation :
5

Brian always does an excellent job. He makes us feel like a valued customer. I would suggest he just keep doing the same thing - appreciating his customers.

Judy K. 
Évaluation :
5

Great people and location, very friendly and professional.

Dean M. 
Évaluation :
5

We were very pleased. The truck was way beyond clean. Check in and check out was very easy. Everything explained well. Man who took care of us was awesome, answered all questions. Will recommend to anyone needing a UHaul.

Nancy N. 
Évaluation :
5

Owner was very kind and helpful. Had issues with the computer system but did a great job.

Bud C. 
Évaluation :
5

Brian was amazing. This is the second time I've rented a uhaul from him and he's always so friendly and helpful! I will always rent from him in the future.

Wendi P. 
Évaluation :
5

Experience was excellent.

CRAIG S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick N. 
Non les évaluations ont été soumises pour cet établissement.

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