Évaluations des clients Tons of Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tons of Storage

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JOHNCHARLES S.
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I believe I have rented at least 9-10 times this year. The owners are ALWAYS extremely friendly and a delight to work with. They've stayed late for me to pick up and offer safety recommendations when pulling various Uhaul units, as well as removing my trailer hitch after use to help avoid theft. They have ALWAYS attached the Uhaul unit, connected the electrical lines and performed the proper brake/blinker safety preparations before leaving the site. Great prices as well! I will continue to utilize this location moving forward. Thank you.

christy R.
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Tell the guy at the front that the place smells like he's been smoking dope/pot. It took over an hour to get The truck ready and we were the only customers. The man working front desk sent link but didn't explain anything, horrible experience and won't go back.

Daryl B.
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Bryan is a really nice guy and helped me get the trailer off and checked the truck making sure I didn't leave anything.

LAWTON B.
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Le client n'a pas laissé de commentaire.

Stephen S.
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I will use this location in the future.

Phillip R.
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Very good and friendly experience. Hassle free all the way. And the price was lower than expected. Thank you!

JARED R.
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very convenient and easy to work with

Stacey M.
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I would probably warn my friends that although they were easy to work with for pick up & drop off, they do NOT wear masks in the office for COVID. They only have a taped line for you to "stand behind" for social distancing, which is a mute point when you have to move to the counter to pay & sign for items. He made a point to ensure that I did not place the pen I was given back into the "cup of pens" b/c it would have to be sanitized, so maybe he does not understand the reasoning for the state mask mandate. By wearing one himself, he would protect me from HIMSELF from spraying possible infectous droplets when talking to me, etc. as they did not have a clear guard on the counter or anything either. Sorry, but I have Lupus so I am very conscience to stay back from people who refuse to wear a mask b/c I cannot afford to contract COVID.

Travis W.
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Le client n'a pas laissé de commentaire.

Mario M.
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Le client n'a pas laissé de commentaire.

TERESA H.
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Le client n'a pas laissé de commentaire.

JOHNCHARLES S.
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I've rented units from this location multiples times now. The owners are by far the friendliest and most knowledgeable people that I have ever dealt with concerning transportation rental. I pass up at least 4-5 other U-Haul locations to rent from them and will continue to do so.

MICHAEL S.
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The "scan and go" was a complete fail. I don't know what happened but my reservation disappeared from my account. Even though I had confirmation emails from UHaul and the facility where I picked it up...

GHASAN A.
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Le client n'a pas laissé de commentaire.

Allan G.
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Le client n'a pas laissé de commentaire.

Robert F.
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Keep the gentleman who took care of me - the staff here were great! They made it easy, made us feel secure in their hook up of the trailer and overall very professional.

Merri B.
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The windshield had bugs all over it, the cab had glass everywhere. I had to sweep it out so I could take my shoes off while driving. The vehicle had not been cleaned when I got it.

JAY P.
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Le client n'a pas laissé de commentaire.

Lacy C.
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Excellent service

Allison B.
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Le client n'a pas laissé de commentaire.

Kerry W.
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Le client n'a pas laissé de commentaire.

John S.
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Absolutely nothing. Service was accommodating, fast, friendly and pricing was incredibly reasonable! I will need to rent another trailer next week and I will be returning to this location for all of my future rental needs. Thank you for making my urgent need for a trailer possible.

Tom S.
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Great service friendly and helpful. Go here for your u haul needs

Larry H.
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Everything was perfect.

Russel W.
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Great people who own this location. Really bend over backwards for a great experience.

Fernando B.
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Le client n'a pas laissé de commentaire.

John B.
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Very helpful person who runs the place. Thanks for your help

Robert D.
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Le client n'a pas laissé de commentaire.

Luke K.
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Le client n'a pas laissé de commentaire.

GLENN T.
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Le client n'a pas laissé de commentaire.

Mary W.
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Le client n'a pas laissé de commentaire.

Betty D.
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Le client n'a pas laissé de commentaire.

Mary D.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

susan L.
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I did not like the owner. He laughed at me as though I were a stupid female when I asked for more detail about a question I had asked. After the truck was turned in, He billed me an additional $184 for I don't know what, by taking it out of my checking account without my permission. He would never return my calls to tell me why I was charged and he never returned my call

Amanda G.
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I would not recommend Uhaul to a single person. You changed my pickup location 3x because my truck was rented to someone else even though I had a reservation. Then my drop off location was changed. I was asked to bring my truck back early and promised a 30.00 refund which I am still waiting on.

Judy K.
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Brian always does an excellent job. He makes us feel like a valued customer. I would suggest he just keep doing the same thing - appreciating his customers.

Dean M.
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Great people and location, very friendly and professional.

Nancy N.
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We were very pleased. The truck was way beyond clean. Check in and check out was very easy. Everything explained well. Man who took care of us was awesome, answered all questions. Will recommend to anyone needing a UHaul.

Bud C.
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Owner was very kind and helpful. Had issues with the computer system but did a great job.

Wendi P.
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Brian was amazing. This is the second time I've rented a uhaul from him and he's always so friendly and helpful! I will always rent from him in the future.

CRAIG S.
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Experience was excellent.

Rick N.
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Le client n'a pas laissé de commentaire.

Ed P.
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Brian makes this experience effortless

Michael J.
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we were moved to other site with no notice other than text not saying it was moved so we woudl have to know which address we ordered from

Mike B.
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Le client n'a pas laissé de commentaire.

Raul C.
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Well where to begin!!! First the place where we rented the trailer couldn't help me remove a ball off of a hitch that was purchased from there for $30. Second it took her 45 min to write up the paperwork. On the return my 7month pregnant wife went to the “Kwik Stop” to return the trailer and the Condescending asshole (excuse my language) that works there trated her like crap and would not help her remove the trailer of the truck! She calls me in tears after he simply said he was not helping her and for her to figure it out! So she had to wait for a CUSTOMER To help her remove it. It's taking a lot for me to not drive Over there and see if he would talk like that to me! I am sorry but i will never u haul again and will tell everyone I know not to use you.

Greg G.
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The location was not our first choice as the original one was changed the day before pickup by UHaul. It was further out from Fayetteville and not the most convenient for our needs.

Philip J. A.
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Le client n'a pas laissé de commentaire.

John J.
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Le client n'a pas laissé de commentaire.

Paula J.
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Le client n'a pas laissé de commentaire.

Jeff K.
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Great location. Friendly service!

Randy P.
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Great Service and excellent people. Great for return business and new word of mouth business.

Tim B.
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Great friendly customer service. Good clean truck, ran well. Thank you!

Victor B.
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Le client n'a pas laissé de commentaire.

Judy K.
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Brian was in contact with me the day before confirming arrangements and informed me the 17' truck was not available at his location. He gave me three options - one was pick up at another location. His customer service helped in the decision to use a smaller truck at his location. No regrets - worked great for us and with us!

Jim S.
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Scheduled an early pickup and they were ready. Efficient. Thanks

KELLY M.
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Le client n'a pas laissé de commentaire.

Pablo D.
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I have to wait almost 45 minutes for the guy to figure out what truck I had deserved at first he pull out a reservation for smaller truck for a diferent person ,, I pay fir Insurance and at the end he charge me for some damage to the top of the cargo (tree limbs? )I never pass/drove by any tree ,, this guy is very dishonest i will not be surprice if he do the same scam to other people ,it gives U-Haul bad reputation ...Why did I oaid fir insurance ? And why no one investigate this establishment ?

Karyn Y.
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The uhaul dealer himself was great. Uhaul changing the pickup location to a place even further is what I'm still upset about. I was supposed to pick up in Fayetteville, and ended up having to pick up in Springdale. I don't live in Springdale. This ended up adding about $15 onto my mileage in total, and uhaul of course won't compensate me for that. Total rip off. Like I said, the location and the individual I worked with was SUPER. Uhaul changing the location to make more money? That was crappy. Won't be using uhaul again after this.

Steve M.
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Le client n'a pas laissé de commentaire.

PHIL V.
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Le client n'a pas laissé de commentaire.

Jimmy F.
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Le client n'a pas laissé de commentaire.

Will G.
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Le client n'a pas laissé de commentaire.

Chad M.
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This Springdale location was my second stop and 4 days later because my first "reservation" if you can call it that was in Fayetteville at Johnson Hardware. This was the most unprofessional experience ever. After waiting 20 min for someone to speak to, I was told they had my reservation, and they had the size truck I needed. However it was reserved for someone else and they would not let me take it. I had been dropped off there and had to walk to a friends house to get a ride back to my car. I will never set foot in there again and will shop Ryder and Enterprise the next time I need a truck. Below is the "guarantee" that my truck would be there. U-Haul Sign in/Look up order Dear " " We have a 15' Moving Van reserved for you and guaranteed Friday, 5/4/2018 at 10:00 AM, returning Tuesday, 5/15/2018 at 10:00 AM. We are located at 1250 N LEVERETT ST, FAYETTEVILLE, AR 72703 and our phone number is (479) 439-1745. Sincerely, U-HAUL CO 1250 N LEVERETT ST FAYETTEVILLE,AR 72703 (479) 439-1745

douglas G.
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Very good experience! Attached the rental car hauler trailer to our vehicle and explained how brakes and tie downs for the car hauler worked.

Ronnie H.
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Le client n'a pas laissé de commentaire.

STACEY G.
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Le client n'a pas laissé de commentaire.

martin P.
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Pressured into reserving with credit card when I was simply checking on cost. Went to pick up and 24hrs started from when I “reserved”! First location so muddy couldn't get to trailer, waisted 45 minutes there. Got sent to second location only to find out was sent to wrong one and was instructed to turn around and go to other location which now was 30 minutes in the opposite direction! The one I was sent to didn't have the size trailer I reserved (which I was informed of as I was pulling in by dispatch). Last location was very helpful, easy access to equipment and very understanding of my situation.

Tobin M.
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Not only was the always stressful experience of moving made easier, but the professional courtesy of the U-Haul customer service and Bryan Graves at Tons of Storage, made the move a pleasure and convinced me that U-Haul really cares about their customers.

Daz D.
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Truck seemed like it's brakes most likely needed to be fixed. Quite a bit of grinding. Other than that, great experience.

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Bryan was great to do business with. He was accommodating and helpful. A little larger selection of equipment might have been helpful. No problems using what we rented, but had we had another choice available we might get have gone larger.

Emilie G.
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Le client n'a pas laissé de commentaire.

Rodney H.
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Le client n'a pas laissé de commentaire.

JESSE M.
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Very smooth process! Brian was extremely helpful, courteous, informative, and efficient. I will recommend him often.

ROBERT V.
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Le client n'a pas laissé de commentaire.

Susan F.
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Was a great experience

Ben H.
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Le client n'a pas laissé de commentaire.

Edward P.
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Le client n'a pas laissé de commentaire.

Craig C.
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The utility folly is in need of a new strap.

vickie B.
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Bryan Graves was so kind and helpful. He made sure trailer was hooked up correctly and all lights worked on trailer. He even gave me help tips on pulling the trailer when I ask questions. I would definitely rent from this individual again. EXCELLENT SERVICE ALL AROUND

Paul C.
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Le client n'a pas laissé de commentaire.

Ricky W.
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experience was excellent

Edward P.
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Le client n'a pas laissé de commentaire.

felicia G.
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Le client n'a pas laissé de commentaire.

Ingrid D.
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Everything was great!

Non reviews have been submitted for this location.

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