Évaluations des clients Tonys Standard Service

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Tonys Standard Service

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Nancy S. le

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Nothing , it was a uneventful experience, the gentlemen there were kind and helpful.

Jolene R. le

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Courteous and helpful and complete information at rental business. The truck made a suspicious sound when shifting into gear but may be normal for that van we rented.

jaclyn R. le

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Le client n'a pas laissé de commentaire.

Melissa P. le

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I had a horrible experience. I returned the uhaul Oct 5 and put the fuel level back to full but it wouldnt register to full and the tank only went to 3/4 and I was charged for 17.00 of fuel and about 1 week and half later after dropping it off I was charged when the guy said it would be 2-3 days after my drop off.

Vikki M. le

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No one was there and just dropped off the truck

Russell B. le

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Tony's was excellent to deal with!! Will use them again.

Gary F. le

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Better communication between central dispatcher and vendor

John L. le

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Le client n'a pas laissé de commentaire.

Randall K. le

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Le client n'a pas laissé de commentaire.

Shawn L. le

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Le client n'a pas laissé de commentaire.

Kevin K. le

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Tony's was great - however, I booked the truck for pickup at Forest Hills Road, Loves Park, IL for 6 pm on Thursday 8/8, (3 miles from my home) and you changed me w/ 2 days to go to Beloit WI (Tony's on the IL border), which closes at 3:30. Had to pick up Friday morning - over 20 miles away. Total bait and switch - terrible system and your central phone number personnel was actually confrontational - "this is how it is - take it or leave it". Next time I'll leave it and go w/ Penske or Enterprise. You need to change this.

Matthew B. le

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The contract somehow had wrong mileage listed and was almost charged $26.80 for it. Good thing I photographed gauge cluster showing fuel level and mileage before leaving. The pic had time, date, & location stamp on it. So happy I did that otherwise I would of had a charge for 67 miles at $0.40 a mile. Not nice. Very unhappy how that part went down.

CHRIS M. le

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Le client n'a pas laissé de commentaire.

Carmen L. le

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Did not know the truck did not have a ramp, otherwise it was a very smooth process. The young man who helped me was very nice and efficient.

Daniel M. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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I could only reserve the trailer a few days in advance of my need date. A longer reservation period (2 weeks) would be good.

Michael R. le

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Le client n'a pas laissé de commentaire.

gary P. le

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Le client n'a pas laissé de commentaire.

Jeremy S. le

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Le client n'a pas laissé de commentaire.

Glenn P. le

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Very friendly and excellent service!

JOHN G. le

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Le client n'a pas laissé de commentaire.

Joe T. le

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Le client n'a pas laissé de commentaire.

Hector S. le

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Le client n'a pas laissé de commentaire.

Kayla J. le

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I forget his name, but the man at this location who helped me was really nice and answered all of my questions - no problem. Id definitely go back if I needed to. I don't know where else to put this- my pickup location was changed because the people who were supposed to bring their truck to the janesville location were late. Not U-Hauls fault that people suck. I called back, (To a call center I assume) to ask why my location changed to further away - a hassle I wasn't expecting. The guy I spoke to was very nice and explained what happened. He then offered to add more miles so I wouldn't be charged for the additional distance. He also offered $20 dollars off. When I arrived to pick up the truck neither of these things were applied to my order, nor were there any notes added to explain the situation. I think, especially with call centers, communication is a must. Luckily the man who helped me believed me when I told him this, but another customer may not be so lucky.

Tanya D. le

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Place smelled like gas

Waylon W. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Le client n'a pas laissé de commentaire.

Bethanie L. le

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Le client n'a pas laissé de commentaire.

Eric J. le

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Was moved around to different t locations 3times. And didnt get the truck I ordered. Crappy service I was never told to go elsewhere for pick up not to that you will actually read this I wont go through you guys again. I hope you have a fantastic day. Gobble gobble. With all seriousness though it was unpleasant.... thank you?

Daniel E. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

Larry R. le

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Le client n'a pas laissé de commentaire.