Customer Reviews for Total Stop Inc
(Concessionnaire U-Haul dans le voisinage)

901 évaluations

321 S Elm Pl   Broken Arrow, OK 74012

(918) 259-0332

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(918) 259-0332

321 S Elm Pl
Broken Arrow, OK 74012

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything at location was great, will use again soon

Creed W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim U. 
Évaluation :
5

Good customer service. Quick paperwork and turnaround. 5 star.

JOHN D. 
Évaluation :
5

The gentleman who helped me with my rental was knowledgeable, friendly and courteous. His customer service was exceptional.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY W. 
Évaluation :
4

Not a lot of traffic and easily accessible.

PATRICK T. 
Évaluation :
1

Charged me a extra 260 dollars the next day without my knowledge

DESTRY S. 
Évaluation :
5

Bob is heat to work with - like a dear fried from the moment we met! He set up my rental for me in Arizona and then took the trailer back when we returned to Oklahoma

STEPHEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE D. 
Évaluation :
5

All is good. Bob is very courteous and helpful.

BILLY A. 
Évaluation :
1

This was the worst experience ever! The guy was totally unprofessional and delayed departure for over 30 mins because he couldn't work his system. He then made derogatory jokes about me being a female driver in front of other customers. I am pretty upset

Sarah B. 
Évaluation :
5

Awesome service and great attitude

DAVID F. 
Évaluation :
5

Awesome service

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBIE A. 
Évaluation :
2

The location was closed during posted business hours with a hand written sign on the front door stating the owner would return at 4:15 pm. I sat waiting in my vehicle until 5:00 pm when the owner actually returned (45 minutes late). Very Unprofessional.

MARK L. 
Évaluation :
1

Why do I have to have an email address to rent a trailer, and on top of all that jackass that rented me the trailer was arrogant when I told him I didn't want to give it an email

DOUGLAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tisha A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
3

While everyone was very nice, I rented (and reserved a week in advance) a 10 foot truck as that is all I needed. As I was walking away with the key at pick up, I mentioned something about my truck not having a ramp. It was at this time the uhaul man told me that I had gotten a 15 foot truck instead but I only had to pay for a 10ft. I did not want a 15 foot, in fact we paid much more for gasoline prices over our 1600 mile Journey with 2 days of fierce headwinds because of the larger truck. I wish I had gotten what I reserved.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IGOR L. 
Évaluation :
5

I feel like I should have been charged half the price!!!!!!!!

REBECCA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

S.O.

JIMMY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRISON G. 
Évaluation :
1

Two months we attempted to drop off a trailer at 3:30pm on a Saturday, but a sign said "back at 4:30". Yestetday, almost same thing, same time frame. Unacceptable to want to drop off a trailer,mid-afternoon and have to return.

Earl H. 
Évaluation :
5

Very nice and friendly.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL G. 
Évaluation :
5

Agent was nice, helpful and professional

KIMBERLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA P. 
Évaluation :
3

The store is shambles and not very customer facing. However, the staff was helpful, the trucks were in great condition and clean.

John F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
5

The gentleman at the desk was extremely helpful, kind and made the whole process very easy. He definitely deserves a raise!

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANI J. 
Évaluation :
2

The store was filthy, disorganized, no climate control. It still had junk laying around from when it was a gas station/convenience store. The the person running the place had body odor so serious that a 6 foot COVID-19 distancing still wasn't enough.

Richard S. 
Évaluation :
4

Smaller location than Muskogee yard but very friendly.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse T. 
Évaluation :
5

Keep up the good work

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBBIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
3

The man working that day was very helpful and cooperative.

Mary K. 
Évaluation :
2

Was told business location was open until 7, but when I tried to call this location at 4:45 that same day there was no answer and no way to leave a message. I needed to extend my contract another day and had to email UHaul.com to get that done. When I returned the truck, no one was there in the middle of the afternoon and there was a sign on the door “be back in an hour”. Don't know when they left. Not a very professional business operation. Business was run out of a run down junkie old gas station. Would not recommend using this location.

Janet Z. 
Évaluation :
1

The miles on the truck were not correct. I have pictures proving that my contract and the truck did not match. I also have pictures of the gas gauge, that was also wrong. I paid for 20 miles and drove 17. The man didn't walk us out to the truck to check anything. I was then charge additional money for miles and gas, my husband spoke to him the next day, and he didn't fight too much about our statement and is supposedly issuing a credit of 31.00, but the amount is still wrong. I have used Uhaul multiple times and feel that I should not have to double and triple check your company so many times to be charged correctly. Moving is stressful enough. I feel at this point I should receive a credit for the entire amount of the rental. I am not at all happy about this and am giving you the opportunity to correct it. Leslie Saffell

Leslie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOYCE NEVELING S. 
Évaluation :
4

Everything went great. The arrangement of the vehicles could be a little more accessible but I was able to manage. The fuel tank was not topped off, so therefore when I put gas back in it. I put a little too much because I wasn't for sure where the stopping point should be. You don't get credit because of extra gas you put back in the tank.

JACK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wilford F. 
Évaluation :
5

Floorboards of truck were covered in mud and cabin smelled heavily of cigarette smoke. I highly recommend this location because Bob the manager is one of the best Uhaul managers I've ever dealt with..

Gino F. 
Évaluation :
5

i like here

toai D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN L. 
Évaluation :
4

Didn't see much to improve. There was plenty of vehicles there and the gentleman was very nice.

Greg S. 
Évaluation :
4

Bob is a good guy and he makes sure you have what you need. He cares about the equipment and that it is ready to go when you need it. I would recommend this location.

Dean R. 
Évaluation :
2

Not that the location was that much at fault. Truck had 1\4 tank gas and I had to drive from B.A. to Sapulpa to pick up my load. On the way in through Arkansas while at a stop light with my foot on the break the engine rpm went up and back tires spun so I quickly put it in neutral. It idle down and then did it again while I was there stopped. This was a scary experience.

james P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIUS C. 
Évaluation :
5

Mr Ahmed walked me through the whole process & made sure I understood all the ins & outs of the truck. He helped guide me out of the location. He made the checking out & back in very easy.

Judy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

levi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayela H. 
Évaluation :
5

Bob is amazing guy to rent from. He works really hard to work with my schedule and having this trailer to rent when I need it. Very accommodating!

Lynn H. 
Évaluation :
3

The manager helped me hook up the trailer and sent me a copy of the contract but I had to unhook it myself(which was no big deal). He said he would email my release copy but I have not yet received it.

Wayne W. 
Évaluation :
4

No suggestions

Patti U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kay T. 
Évaluation :
5

Excelente servicio!!!

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
4

Not necessarily this site, but the set up for the rental through your smart phone is a bit tedious.

Rick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tesla M. 
Évaluation :
3

The property was crowded with rental equipment and was difficult to access the trailer that I was needing to rent. You simply need more parking space.

rick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamra L. 
Évaluation :
5

Excellent service à la clientèle. Went out of his way to ensure I was taken care of. Merci.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tarsha R. 
Évaluation :
1

We were charged for gas when we filled it up. Representative was rude when we picked up the vehicle.

David G. 
Évaluation :
3

The car trailer had a blowout within the first 100 miles. The vehicle securement straps came off the tires several times. We finally got some ratchet straps to hold it on the trailer.

Raymond H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thurman S. 
Évaluation :
5

Polite and very helpful. Will definitely do business here again.

Daniel G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
5

This was my best experience with Uhaul to date! For what seemed to be a one-man operation it seemed to be the smoothest rental experience I've had with you. this will definitely be my number one location to rent from in the future.

Randy F. 
Évaluation :
5

The Dealer was pleasant and very knowledgeable

Randell F. 
Évaluation :
5

So easy to use, equipment available as needed, owner extremely helpful and made the experience positive. Will use again for moving needs.

LOU B. 
Évaluation :
2

Couldn't help us with a discount for the truck breaking down or when I would receive my deposit back

Ladonna M. 
Évaluation :
1

I arrived to drop the trailer before opening. I tried to put the trailer next to the other trailers, but there was no room to maneuver. I put the trailer next to a truck away from any driveways or building entrances. As I was unhooking the trailer, the owner/worker arrived pointing and telling us to move the trailer. Then proceeded to get confrontational with my elderly father about how we needed to move it or he would have it towed. I had already unhooked and checked it into U-haul in a place stated by u-haul to leave it. For the cost of 1 100 $to rent and the problem with reserving it 21 days prior and having to drive round trip 7 hours to pick up the trailer prior to my 1700 mile move. There should have been some there unhooking and thanking me for my business. Not complaining and telling me he isn't making money U-haul is. I would highly recommend using a different U-haul location.

Steven F. 
Évaluation :
5

Everything was good

Rita B. 
Évaluation :
3

Make sure the ac works or is on so people waiting isnt sweating the buts off waiting make sure that reservations dont overlap each other thenn tell the person there to pick up a trailer that they have to have it back by the end of the day or they cant have it. And dont get me started on the first one i went to where the guy working there was very rood and after 30 min tells me that they dont even have what i need. I use uhaul a lot and im about to start looking elsewhere for trailers.

EDWARD G. 
Évaluation :
3

Clean and service equipment, agent was very friendly and accommodating. Told truck had just arrived from Arizona with low mileage for our approximately 1800 mile journey. Trailer required use of emergency assistance prior to departure from residence as left side tire strap was over spooled and tied around spline with all slack pulled through, equired lubrication to get tie down to release. Putting us four hours behind schedule. Truck had two issues, Jake brake wouldn't disengage, and electrical gauge issues, oil gauge jumped low to high multiple times before going out entirely 1/3 into our trip, with entire digital portion displaying only an oil can. After pulling over multiple times on freeway, checking oil, after restarting first several times displayed normal for 5 to 25 miles first four times,before going out entirely. Needless to say, mental anguish when in the middle of nowhere isn't pleasant! Realize issue with a new Ford isn't UHAUL fault, but, it would be nice to see UHAUL make some reconciliation.

Louis R. 
Non reviews have been submitted for this location.

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