Customer Reviews for Town & Country
(Concessionnaire U-Haul dans le voisinage)

1 843 évaluations

1135 Concession St Unit 91B   Russell, ON K4R1E3
(Corner of Mill & Concession)

(613) 445-1551

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(613) 445-1551

1135 Concession St Unit 91B
Russell, ON K4R1E3
(Corner of Mill & Concession)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 8h am à 2h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
4

N/a

Scott Z. 
Évaluation :
5

The staff are good and honest people.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude F. 
Évaluation :
5

Owner is friendly, knowledgeable and goes beyond expectations. The only thing I might ask for would be longer hours.

Bernard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gagandeep S. 
Évaluation :
3

I think when equipment is not available at your preferred location, the mileage from that location to the closest one with the equipment should be prorated, and/or the one way drop off should be adjusted. I filled the truck to where it was when I picked it up, Apparently I was off by 20 liters, this cost me $80, what a rip off!

Lorraine R. 
Évaluation :
3

I went there out of service hours and the parking was too small. It was difficult to find the place to park the truck.

narcisse dewanou H. 
Évaluation :
5

All good Location is close to home Excellent staff

MILTON M. 
Évaluation :
3

Nothing wrong with the location but I didn't like that they charged me extra! 1. I was going to clean the van then the rep said: don't worry, we'll clean it!!! He did not mention “ and you'll pay for it” 2. How do a customer measure the gas tank! Approximations are not accurate and I was charged for gas even though I paid $30 of gas and the indicator showed exactly where it was earlier! I did not like the experience, seriously! Recommandation: give a full tank, expect a full tank back, show u customer that the tank is full before and after driving. Don't just hold credit cards as kidnappées

Sam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
3

When I rent a vehicle in Canada I expect it to have km readings and not miles. Paperwork for estimating how much gas to get to fill up the truck is in gallons when we purchase gas in litres. Paperwork indicated the cost of gas per gallon if I didn't fill it up myself but then I'm told by the store owner that is actually the cost per litre. Ridiculous. Get your imperial/metric figured out and provide us with the correct system.

Robert M. 
Évaluation :
3

Have the gas tank at full. Makes it easier for the next customer.

DOMINIC G. 
Évaluation :
5

Personnel were very friendly and helpful ..

JOSEPH D. 
Évaluation :
5

Great customer service!! The truck was ready at the time agreed upon, the truck was clean and the overall experience excellent. The owner was friendly, professional and efficient. Thanks!!!

Bill M. 
Évaluation :
5

Nothing there awsome

paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nadine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oladimeji A. 
Évaluation :
3

Good service

Dan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerry M. 
Évaluation :
5

Excellent service from all personnel. From reservation, confirmation, pick up and return, everything went smoothly and fast.

Caroline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Owner goes out of his way to accommodate the customer

RONALD J C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SILVANO L. 
Évaluation :
3

Staff are great, but parking/manoeuvring space is restricted, making backing with a large trailer tricky.

Simon J. 
Évaluation :
4

The service I got was amazing the young gentleman that assisted me was so polite made my experience as a female so much better

jennifer B. 
Évaluation :
5

Make sure tires on trailers are up to proper pressure before renting.

Stuart B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn G. 
Évaluation :
5

I reserved my truck for one location, and a few days before I got a confirmation saying it had been changed to another (further away), but no big deal. I arrived at the second location to be told that they didn't have the truck, and they called a rep who sent me to a third location half an hour away. When I arrived at the third location, they also didn't have it, and directed me to this location which was 45 minutes away. After 1,5 hours and $100 of uber rides later I finally got the truck at this place, although admittedly they were very welcoming. I do recommend this location specifically, but will never recommend uhaul in general after this.

Brent P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin K. 
Évaluation :
5

Nothing good service.

Walter K. 
Évaluation :
5

I was very happy with pick up, drop off

Mark P. 
Évaluation :
3

I would have liked to know that the location would be closed when I returned the trailer and what the process for return would be. I had to return to the site to take the required photos.

Liam O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean-robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierre A. 
Évaluation :
3

First off I am not a fan of the automated check out . It's a pain to figure out and returning after hours had me extremely frustrated. Truck was ready to go upon arrival . The attendant was having issues with the computer . Had to manually input my credit card . The truck wow the bottom of the barrel. Cab smelt dirty and was not overly clean . The box of the truck appears that some one was residing in it . Fries on the ground and obviously had not been swept out . Moving blankets heaped on the floor like a homeless person had been sleeping on them . One was also damp . The box smelt like body odour and urine and there also appeared to be fleeces on one spot of the floor . We had to spray a Odorant just to be able to go in to load . We left rear door open trying to clear the air . The truck also had no Windshield washer fluid or it wasn't working . Yes I should have called or returned , but knowing all equipment was rented for the day I had little choice but make the best of a very bad situation in order to meet the timelines of my mother in laws move . In the future for me it's worth paying more to one of the other rental companies to get a properly working cleaned and sanitized truck . This truck was so far below grade . And yes I do fill out all reviews good or bad so a company can celebrate the victories and grow from the missed steps .

ROBERT V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tony R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Very friendly service.

pat H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mario D. 
Évaluation :
4

I was very happy with service and product I used the only suggestion I would give is that the location was crowded with equipment but I was still available to get in and out with the car dolly I rented without an issue and will return for any future needs.

Mark Z. 
Évaluation :
2

Electric equipment wasn't working at all in store - had issues with the computer and payment machine. Store front is not very clean. Trucks are clean but I was worried when on road as the truck would seem to jerk at times but got us from point A to point B.

valerie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michel L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURVEER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALIE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josee V. 
Évaluation :
1

The overall u haul experience is great. The whole gas situation continues to be a sticking point.. A needle is not a measurement of how much gas is actually used. Keep working at it as there has to be a better way. Lastly this particular location is an absolute disgusting mess. It is filthy beyond belief....it stinks...it is far from a welcoming environment...even noticed empty beer cans....can someone representing u haul make a surprise visit...you will see for yourself.. it is not a good look for u haul.

Jean-Guy L. 
Évaluation :
3

nothing, liked the price, the equipment, and the ease of renting and returning equipment

James T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
2

I filled up the gas beyond what it was at pick-up and they still charged me for gas.

Brent U. 
Évaluation :
4

Clean the shop up not a good presentation. Service guys were great and very helpful. Trailer door open full of snow they cleaned it out and they did make up for it by providing blankets.

VERONICA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Katryna P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANER F. 
Évaluation :
5

Uploading the photos was difficult and time consuming at the pickup location. Maybe the drivers licence and photo could be done before pickup

Timothy B. 
Évaluation :
3

I find everything was ok other then taking it bk I didn't find the ppl all that friendly that being said tho I'd still go bk I just found they weren't that friendly thanks

STEVENJ J J P. 
Évaluation :
5

I've rented the 26' truck 3 times in the last 5 years and it's been a pleasure every time.

ANIKMARIE DIANNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE G. 
Évaluation :
2

I often go to that location to purchase boxes for our clients (real estate business) The owner/employees are pleasant and provide good service - no complaints, however, this location is filthy and really uninviting. It does not represent UHAUL very well. The truck we had was excessively noisy and really not fuel efficient. We felt that the winter tires were not very good either. We were sliding and spinning in minimum snow. The truck box was approx. half full with very light content (bedding, and interior decoration, small furniture), We drove 123miles (197km) and it cost us $100 cdn to fill. We had to bring it back at 1/4 tank, In total (with gas, truck rental and mileage) it cost me $350 - $1,77 per km is a bit excessive for me.

LISE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
2

Clean up the office

DANIEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barnaby H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DICK S. 
Évaluation :
5

Amazing service!

KAYLIE F. 
Évaluation :
3

Deceived by the truck(gears not working well) the service clerk never friendly and no dolly available.The one they had was broken..

STEPHANE L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

STEFAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE C. 
Évaluation :
1

This dealer site continues to be an absolute mess. The small office space is an absolute pigsty. I honestly don't know how this guy stays in business

DONALD G. 
Évaluation :
4

Rien

D-DENIS B. 
Évaluation :
5

Excellent and friendly service from Dwayne. Made our move that much easier

JP MICHEL L. 
Évaluation :
4

Very good service

Gaetan T. 
Évaluation :
5

Thank

Andre P. 
Évaluation :
1

Not have customers pay twice when needing a trailer.

MICHAELD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny F. 
Évaluation :
1

The owner was very rude, no patients, and rushed me out door. I will not go back to that location or tell anyone else to use that location.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
4

Clean out trailers before renting out.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
4

Fast service!

GREGORYB S. 
Évaluation :
5

It's kind of annoying to have to drive 25 km outside of Winchester for a truck. I would have preferred to get the van in Winchester, right near my house, but they only had trucks, so I opted for the U-Haul in Russell, which had a van only to find when I got there that the person who had it out hadn't brought it back, and had switched my rental to a truck at the last minute! I think U-Haul should pick up the tab for the extra drive and gas as a courtesy when this sort of thing happens.

LORRAINE R. 
Évaluation :
3

I rented an enclosed 5x8 trailer because it was raining. It leaked. The tires were worn to the tread wear marks and starting to crack. I believe there was a wheel bearing making noise. I advised the store operator of these issues and he was polite and cordial and noted what I had said and committed to following up.

CALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

This location was amazing and very helpful. We were looking for a 20' on a very busy end of the month weekend and we had to drive nearly 45 minutes East of us to get the truck from this location. But I am so glad we did, sometimes you meet people in stressful times that somehow make you feel at ease and the two brothers that run this location are exactly those kind of people. They were kind, personable and professional. They explained everything, walked us through what fees covered what and all billing questions we had for our nearly 400km move. I would highly recommend this location and the two Representatives that run it to anyone. Merci

KENNETH L. 
Évaluation :
5

All good

WILLIAM H. 
Évaluation :
3

There was an old muffin in a container on the passenger seat, which makes me question how much the truck was cleaned before we took it, especially during a pandemic… the gentlemen who worked the front counter was also a bit rude and not very helpful.

renaud S. 
Évaluation :
5

Can't think of anything to improve one. Was a good experience

ROBERTG M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARC-OREL D. 
Non les évaluations ont été soumises pour cet établissement.

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