Uhaul drove awful. Check engine light was on. Told cashier he said don't worry about it
James R
Customer Reviews for Town Center Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Padma is fantastic!!!!
Brendan OI will never rent here again.
jessica PI have been to other uhauls and they provide a ramp and dolly for you to use. All of that was extra.
Tiffany cYour workers are very kind and considerate and very friendly you got good manners and I like your company very much I hope they're running from you twice thank you and I'll continue to run from you in the future
Vernon LThe customer service at this location is unacceptable , very nasty, rude and unprofessional. The parking lot is dirty and not kept up. The employees are dismissive and give wrong information. I was treated horribly at this location . I'm extremely disappointed.
Cathy SLove renting from this location! Very little wait time, if any.
TANIA BStore owners are wonderful and exceptionally customer focused, which is a relief from other locations. I would highly recommend the location.
Christopher FThe afternoon worker ( female) was nice. Very helpful!! The night worker was RUDE!!! I returned the truck early at 10:30 pm ish . The location closes at 11pm. My ride was 14 mins away and it was cold outside, the worker wouldn't let me and my young son stand in the store until the ride arrived. He told me they were closing in 5 mins. After 3 mins or so , he said okay I have to lock the door. So we went outside in the cold after 10 more minutes, he still didn't lock the door. We left the location at 10: 55, freezing cold, and he still didn't lock the door. He was RUDE!!
DELISHA PGreat service
Ronnel SThe check-in and return process was easy and efficient.
Damian WReally really bad bad Customer service . Both Indian lady n the Indian guy were very rude. They don't know how to talk to a customer. That job is not suitable for them. They gave the truck not in good condition, got shut down 3times in middle of the road n check engine light got on . I won't recommend this location to anyone.
Eddie BToday is March 20 and I rented from the little Patuxent Parkway location 10141. There was a miscommunication on my end, and the person working. The U-Haul service was very disrespectful to me and would not give me his name. He told me to Google his name and Google the phone number to the store and find out on my own which I all have on camera everyone else there for the daytime shift is always respectful, but this guy was very rude on the phone and in person .
Durell PThe two ladies that processed me at this location were terrible. Even though I completed all of the process online, they still inquired me to provide information such as emergency contact information and buying additional insurance. When I asked why did you ask me about purchasing insurance since I already paid for it only, she started snagging me and told me to only answer yes/no to their questions. She went further and gave her reason that "the husband purchased the insurance but the wife did not want it when check in, etc...". Then she started asking me why did I have question about the insurance and I told her I was confused because I did everything online, I thought it was supposed to be a quick check out but it already took more than 5 minutes with those questions I did online and I was concerned that I add extra insurance on top of the one that I bought online. She then told me that if I did not trust them, then I should not do business with them. And then she threw the key on the table and walked away. She did not even tell me where my U-haul was and it took me another 10 minutes to find it since it was in another location. If I have a better option, I will not use U-haul service at this location.
MINH NThe tire pressure indicator was on as soon as we got the van, so making sure to check that before renting is a good idea. Otherwise, it was a great location and very convenient!
Mallory CThe location is convenient with the gas station and the staff are always nice and helpful.
TATIANA MGreat experience. One small billing error (more U-Haul app that this location)
Richard RRoodly and annoying service. They were asking way too much questions during the process of pick up, called me again after the pickup too confirm when and where I'll be returning the truck. When returned the truck, the person was keep asking if I sweeped the truck and if it's clean now, otherwise they will charge me extra, etc. They were making me very nervous all day. This kind of location is looking to get extra charge on customers. In future I'll avoid this location. Not recommend.
BAKHTIYAR MFeel they were deceptive on the pricing and I will be pursuing it
Kathleen GNothing to improve - the people here are great! :-)
Jamie A1st truck was full of furniture. Then had to wait for the attendant to switch to a new truck eating up 30 min of time. Then sent the link 4 hours after I left, she told me to take a picture of the odometer and gas. When I returned it I got charged for gas the wax not there to start with. Very dissatisfied from start to finish, not to mention I was relocated to this location because the one I chose was not able to fulfill the request!
Kimberly SReceiving the key for the vehicle after online check in needs to improve. The wait was a bit long. Otherwise no issues.
LESTER MI like that the gas station was right there at the drop off great idea!!
kitty wHad difficulty checking the truck back in. The webpage kept crashing when I took a photo. Then there was no way to see if it had been checked in or not, even though I hadn't completed the photos.
Joshua TOne of the worst Uhaul place bad service truck nasty 😤
Manuel BThey are fraud, overcharge people and calling me to say another customer is waiting for uhaul. Force me to return next day two hours later and charge me for all day and give another customer truck and charge another customer for the same day! I asked for my refund for that day that Indian lady hung up her phone at me! Very rude Indians and they are to take your money for any lose end. I will not recommend even my worse enemy.
Rawlings MThe associate at the gas station was very friendly and helped me set up the rental. It would not have been possible without him.
Miguel BI was charged $25 for a single small sheet we left in the truck. This required no cleaning or additional labor on the persons part. Diming and nickeling your customers for small things like that is ridiculous. This location is poorly managed and the interior of the truck beds are beat up and dirty. It would be the equivalent of charging someone $25 for leaving a piece of paper in the back. Ridiculous. A small gesture of grace would go a long way for a company.
ALEXANDRU RCheck the vehicle first before renting it out. Get the vehicle unstuck before renting it out. I was told the truck is full when I picked it up which it was not. Dropped off filler then it was and still got charged for 2 gallons of gas. The U-Haul process of using the app or texting links that do not work makes it to the point of be worth spending money on rentals that are flat rate not the nickel and dime trash U-Haul has became.
Timothy DIt’s a nice experience
ismail zEveryone was great - fast, easy, and a great location. Merci.
Jamie AThank you so much
Youngho JI received excellent customer service!
Deborah MVery hectic using a gas station for a U haul! There is only gas attendant trying to check people in and out for U haul while switching back and forth to register to run the gas station as well and also run lottery. Not a very well thought out plan just a lazy way to not have to pay for an actual brick and mortar store. $20 rental advertising is also beyond deceptive when you get the contract to see it's almost $2 per mile on top of refilling the gas tank. Also, why waste my time selecting items I need like dolly's, boxes etc., just for the attendant to say he never sees that stuff that I need to go around and collect the items myself and wait to be rung out
Michael BVery smooth rental process. and the truck was perfect. Only complaint is the parking lot is full of huge, deep potholes.
Mitchell GThey refused to give a receipt for my rental
Herold MThe process for photo/data uploads on the website could be improved.
Andrew AFix the potholes in the parking lot!
Brian PManager/gas station worker at this location extremely helpful. You should give him a raise.
Sarah BTruck needed an alignment. Truck needed tires inflated for winter - pressure low light on front right tire Location- - potholes everywhere. Owner needs to get those fixed before they do serious damage to a car or truck - had I rented at night I doubt I would have seen them before it was too late
Kurt ZI appreciate all the help you guys gave me. I will 100 % recommend and return.
Jaleel jThe inside of the truck was dirty! People working were very nice.
RUSSEL APersonnel not helpful and unreasonable. He charged me for a bit of sand in the truck that was there when I picked it up. He never walked the truck with me to confirm mileage, damage or SAND in the back when I picked up.
Sean CGreat rental experience up until I received a call from corporate UHAUL inquiring if I turned in the keys to the vehicle to which I did. Later only to find out that the employee I handed the the keys to inadvertently put them in his pocket and forgot to turn them in. That was unsettling, but overall no other issues.
LESTER MVery nice and fast
Robert GHello, the fee is definitely deducted, they charge according to their own wishes, I rented the car for 3 hours, I drove 14 miles in total, I was charged 14 dollars for gas, I did not spend that much gas.
Mustafa UJust no longer have them as a U-Haul vendor. They do not reflect the type of excellent customer service I have received at your corporate facilities. Worst customer service when picking up and dropping off I can remember ever receiving. Thought it was just a one time thing when picking up. Nope - same curt service from another employee of the organization when dropping off.
Michael CNot helpful. Dismissive & rude. I'll recommend a different location but never this one! Please retrain so that the bad service can be corrected. This experience is not a reflection of U-haul. The issue is the location.
Kimyetta WVery efficient
Shirley JI only asked for an hour but they charged me for 3 hours. I only did the reservation with the clerk because the app was not properly functioning. The clerk then wouldn't check us out right away, putting us at risk of getting overcharged.
Matthew HNo signage directing where to park truck, told by employee to move truck but was not told to move where. I pushed back by asking exactly where we should park the truck and he gave vague, across in the big parking lot, instructions. I just looked at him, asked which one of the multiple big parking lots and he finally said he would move the truck.. I had parked the truck beside another uhaul truck in a legal parking space.. the driveway and lot area is in awful condition with HUGE potholes throughout, very dangerous for both cars and trucks. bad lighting and no signage. Poor situation for what is obviously a busy gas station and uhaul location.
Lynn BQuick fast and clean…. Wonderful service
TYRICE BThis rental automated experience as advertised, was not what it was supposed to be.
Sherwin SThis location was easy to do business. Super attentive and super fast.
Abigail DExcellent service. Fast pickup. Fast return. No problems.
Karl AOutstanding service!!!
PETER AThe attendant was polite and knowledgeable. Pick up and drop off were seamless!
Marla MHad an issue with the text message that was sent to me. It never opened up before IHad a issue with the text message that was sent to me. It never opened up before I received the truck.
LORENZO SVehicle was dirty on the inside and gas gage was on Empty. I waited over 20 mins to be serviced. I will still do business in the future with uhaul bur. Not with this location.
Jose rHave more stock..when I reserved the van I also, click on a mattress cover queen..but..when I went to pick up the van. The only size they had was full.
Tonya RClean and disinfect the vehicle. A yellow oily liquid was sprayed over the dashboard, vents, cup holders and windshield. Very nasty!
Nugent GThe employees were rude & tried to charge me for an additional day but never gave me 6 hours to use
Pamela SI was charged extra for insurance, even though I had declined it
Alireza CI understand that most people simply want a large vehicle to move their things from Point A to Point B and that's it. But my experience was pretty miserable as when I went out to the cargo van I had rented and opened the driver's side door, I was almost knocked over by the strong stench of marijuana; evidently smoked heavily by the prior renter. I was surprised that no one from U-Haul noticed when the vehicle was returned. However it shouldn't be completely surprising as there was trash from the previous renter still in the vehicle, the inside rear windows were so filthy I could barely see through them (had to get some Windex and clean the windows myself), the vehicle itself was dirty and when I first drove off in the vehicle, there was a warning on the instrument panel that the tires were low on air and the oil needed to be changed. Is it too much to ask that the vehicle to be checked out and at least run through the car wash so that it's somewhat presentable for the next renter? I'm going to need to rent a cargo van again this weekend and I fear I'll be given the same van that reeks of marijuana, and the so-called "blunt spray" the representative sprayed like crazy all over the dashboard did not neutralize the scent. A word of advice - nothing (not Lysol, not Febreez, not incense - nothing gets rid of the smell of marijuana. And for the record, even though no smoking is allowed in any of the vehicles, I doubt U-haul held the previous renter liable for breaking their "no smoking" rule.
Justin HThe representative who was on duty when we picked up the truck was very helpful in assisting us despite the fact that - due to some error in the booking system - the truck that I reserved was not available when I arrived. He found another truck of the same size so that I could stay on schedule. The truck, dollies, and blankets were clean and well maintained.
Jonelle BI would just like to start off by saying this is hands down the worst customer service I have ever experienced in my life. The man at the counter was clearly uninterested in helping us. When I was trying to ask for help to close the back door of the vehicle, he was looking at me as if I was dumb and had no idea what I was talking about. He then told me "well it was closed when you got it." Yeah, no shit. I needed help and he just told me to go park it back where I got. Luckily I was finally able to pull it down to close but he was so awful. It's like he didn't want to help us and kept looking at us oddly. Perhaps racial? He definitely wasn't interested in anything we had to say. Then I got the receipt and called for clarification on the charges. He first asked me for the vehicle number and then when I was struggling to find it he told me he couldn't access the bill and was having trouble pulling it up. HOW?! I didn't give him any information that would help him even try to pull up my bill. He then told me I would have to contact the manager. I asked for the number. He proceeded to tell me "google the number." You don't have the number for your manager ?? Do not rent from here it's horrible. You can't ask any questions without the only employee on staff looking at you like your crazy.
Jaida NGreat customer service!
bianca bI seem like you cutt 25 dollar more . And used that cleaning truck was cleaned.when i picked its was mud on floor ... Even i did clean my self... aftr the cleaning they charge me 25 dollar
Shaheryar HThe gas station clerk working at 10pm on 10/27/23 was rude and disrespectful. He knocked the blankets on the ground and demanded I refold them. He also demanded we take the truck to a dark parking lot and walk blocks to the store to return the keys. He yelled and demanded we do this or be billed extra money. We felt threatened and racially profiled. His family should fire him for loosing customers.
Sherretta PThey overcharged me for fuel, I returned it to the level I took it but they still charged me fore fuel.
LOUIS W