The wheel straps on the auto trailer had been worn down and too short. During transport the straps came undone. This was extremely dangerous. I had to stop and purchase additional straps. The auto carrier was in poor and dangerous condition.
Elias S
Customer Reviews for Town Center Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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A Gas Station is a bizarre place to drop off a U-Haul truck rental. No signage and the person who did the final transaction/inspection was the same lady stocking chips and candy bars. Which is normally whatever, but she was cold and standoffish the entire time, barely even addressed me.
MATTHEW ZMobile sign in was terrible. All the information required should have been vetted before the time of pick up. My time that I paid for was wasted by the drivers license check etc.
Sean MEducate the people in people skills.
JON RDid virtual drop off, so no interaction with personnel, but drop off area was easy to access and easy to find.
Damien CVery good experience. I would do it again!
cheryl bAlthough it was a good drop off, we got charged for extra miles, due to U-Haul sending us to a second location at pick up. I will be disputing and am very frustrated.
Jeremy WIt was a little confusing on how to do the pick up before they opened but I was able to be helped. It's a busy gas station
JULIE FThis is a review of my Uhaul experience overall not just the location. Reserved the truck for pick up and drop of at this location, was notified a day prior the pick up location was changed to Home Depot 10 miles farther up the road. Arrived the day of pick up only to see zero U-Haul trucks in the parking lot. Pull out the phone to call U-Haul and had another pick up change that morning, farther up the road. Went there only to find they were closed the 4th and 5th of July for the holiday. Called U-Haul and after being on hold for 15 minutes was told they would have to transfer me to a regional office, 10 minutes later a young lady named Amy answered.i explained what happened, she apologized for the complete run around I endured trying to get the truck. She then said she would look in the system to find me a truck, which she did within 2 minutes! Amazingly it was at the original location in Dunkirk, MD that I requested! Back to Dunkirk I go. The lady apologized, stated she would put 20 miles free for the in town rental and would give me a 10 % discount for being retired military when I returned the truck the next day. Fast forward to the next day, the move is complete and back to Dunkirk I go to turn the truck in. Gentleman states the truck isn't in the system and I can't turn it in at this location. I ask where I needed to go and he stated he didn't know. I requested he call U-Haul and find out, he did and stated I needed to take it to a location in Owings MD. I explained to him the lady yesterday told me to bring it back here and I was not taking it elsewhere. I requested he call U-Haul again and get this resolved. He called, no one answered and he stated there was nothing else he could do. I get my phone out, call U-Haul and finally get the truck turned in at that location. They did not honor the free mileage or the military discount. This was the most horrendous time I have ever had renting a vehicle in my entire life! U-Haul completely failed. Time to look for a Penske rental next time!
David TI appreciate the people that took care of me getting the truck !!
JOHN HGood service from this location. The only thing we were unable to do is move the driver mirror. Otherwise, thank you.
Pam BVery good service I appreciate it very much !!
JOHN HHave Vans and 20' trucks for more options but service was AWESOME!!!
LA KEverything went smoothly, site support was great. Would recomend to others. Brett
Brett NQuick, convenient. Dropped off after hours, but was not clear on return procedure. Had to follow up with a call the next day..
Steven AWhen dropping off the equipment the area it was supposed to go was blocked by a truck.The attendance got a little angry at me for parking it in front of another piece of equipment but there was nowhere else for me to put it. They need to regulate thier parking arrangements better instead of taking it out on the customer.
Jasmine PThis was the easiest and smoothest rental experience I’ve ever had with uhaul.
CHRISTOPHER RIt was a quick easy process. Any question I had was always answered with so much kindness.
Lindsey HAssist with pick up if a trailer of any type.
Jasmine PNot easy to find the location or the drop box.
Tyler BThe clerk is very rude. She leaves me a nasty language on my voicemail. We don't know the this location don't take truck after 7:00pm and no one told us about it and my reservation said before 9:30pm. We came in this location about 7:20pm and she seems annoyed and said we can't leave cause we made the reservation online. We don't want to come back tomorrow and we didn't have time to fill up the gas. Here is her voicemail for me: 13018121640 Deposited a new message: "Mister, this is Audrey at the um U haul dealership. You forgot to put the gas back in there. They're going to charge you. I'll give you 15 minutes to call me back. Go straight to fucking the." Click here: 14699825000 to listen to full voice message.
Qingwen GCustomer service was wonderful. I would refer them to everyone I know. Thanks for everything
LisaL RFriendly helpful staff
EDRIC CHire an agent that’s more costumer friendly
Leon LUnhelpful staff. No assistance in moving trailers in order to be hooked up or to be placed into a stall when returned. Trailer stands/movers recommended.
Gerradi HAll cargo trailers should come with a wench just in case of break downs. Trailer would have been too heavy for me to lift off of my hitch. That is my only complaint. Every thing was great other than that.
carrie CVery easy check out and return. Very affordable
Timothy ZService rapide et convivial.
Don PThe location is convenient, but the office is tough to find. That's because the office is also a gas station. It's very confusing. There is not much of a selection of trucks/trailers. This place is handy because it's the closest location to me, but if I needed anything other than a single day trailer or truck rental I'd go to a full service location like the one in Annapolis.
David ENo rental tools ie dolly, appliance dolly, blankets, all i paid for in the reservation. None of that was available. Truck was dirty both in the cab and the box at the time of rental. I swept it out prior to return.
Rick EThe people who work here are always fun and courteous. It is one of my favorite places to use!!
Daniel GAgent was very helpful.
Brian CFriendly amd efficient staff. However, this location is on a busy intersection and not well marked as a Uhaul location.
Dustin VThe employees didn't know how to make a reservation for customers who walk in. I was told go online and make my reservation. They did give me the truck description ( jh) is what I needed , the 26 foot truck. Overall it seemed that renting from them was not a important to them.
Sean MTrailer 1089A has a bad wiring harness that doesn't make a strong connection
CHRISTOPHER MThe folks I met with could not have been more pleasant and easy to deal with! Highly recommend Dunkirk Town Center Amoco!
edward wThis U-Haul agent was very helpful and organized, we requested a short term immediate pickup without a reservation and they were able to fulfill our needs. Thank you for effort
John SFire the rude dude. Also have trucks at location that the requested pickup location. I had to go 30 mins in the opposite direction. Just to get truck to moving site ate my included milage. This was not a benefit to me.
Roslyn BI was called three days after dropping off my uhaul to ask if I still had it because they had never close it out. I had already did the check out online and dropped the keys in the dropbox. I then received a phone call today, which is over a week later saying I was being charge for gas when the gas tank was at the same place it was when I received it
Natalie DThere was trash left in the cab from previous renter.
Robert JNot the friendliest place.
joe rThe maintained the truck cleaness..tires. engine lights ...we pay good money to rent that truck and it should be in excellent condition the truck number at that location is1305 we will not come back at this location
ROBERT GDid Great, Thanks for the 7PM drop off
MARK SQuick, wonderful staff. Highly recommend!!!!
John WI've been renting a truck from here 2 days a week for the past 3 weeks and they have been so helpful and friendly. Trucks have been clean and run with no issues.
Carole WThe regional office tried to send me to a location 15 miles further away instead of giving me the same truck upgrade at the location I requested. Very frustrating.
William ANot a thing. Great team.
Dale MStaff were incredibly helpful at all times!
Ricardo ADrop gate of this particular trailer damaged and rusted. Extremely difficult to open and close
CHRISTOPHER MThe people were great! However the parking access for the large vehicles sucks. Parking is on either side of the entry to the gas station. Vehicle had 171k of real hard miles. Truck made all kinds of squawk, squeaks, rattles etc. The drink holder was crap and having the gas tank on the passenger side just sucks, hard to figure out where to stop for the fillet cap.
James Overy easy rental.
John A1. The workers at the Dunkirk Amoco were surly and seem extreamly put-off that they had to rent out the trailer. Equipment was poorly maintained and the printer either didn't work or the person operating wasn't familiar with its operation to get the printer to work. 2. The trailer was filthy. It has gelatinous residue all over the bottom inside of the trailer. It had to be washed down and cleaned before use. Upon telling the worker, she said "Oh well" and dismissed it. This was the worse customer service for a U-Haul ever. 3. Remove the franchise from this location. Filthy, ill-run, uncaring individuals.
Nathan KI do have a complaint about another u haul location. I went to drop off the closed trailer at a uhaul dealer at 8964 Boyd's Turn Rd Owings Md. They would not accept the trailer due to lack of space. What use is this dealer if they can "pick/choose" what they accept? Outside of this. I had absolutely no complaints.
carrie CGood service
Jose PStaff was very helpful and took care of what I needed.
matthew rThe young man at the counter was very helpful and professional. I am just sorry I didn't get his name to give him his kuddos.
jerome gI opted out of the 20' because you showed a 15' so close to my house. I booked this truck with a dolly two weeks in advance. I received a call the night before pick up and was told the location changed and pick-up was now 20 miles away instead of 3. I was told 20 miles would be added, although, the lady verbally told me an incorrect number. She also mentioned nothing about the dolly so I assumed it would be there. Wrong the gas station I picked up did not have a dolly and the lady also said I would not be getting 20 extra miles. Then I call Uhaul and they state my order did not show a dolly although it clearly is shown in my email. She then told me I'd have to drive an additional 10 miles to the closest dolly. I was awarded 30 miles so this made up for it. I also accidentally overfilled the tank by about $40 worth and I can prove this through the photos I took of when I filled up the gas and when I returned the Uhaul. Due to my inconvenience, I would appreciate a refund of $40 to cover the extra gas I added in the Uhaul for the company.
Craig M