Évaluations des clients Trails End Storage

I was pleased with everything...everything was great. Thank you very much!!

The drop off location was not on my account. The online log in failed to recognize my account number requiring me to call in. I was on the phone well over 30 minutes just to get the drop off location address. The worst part about it is your menu. You need to have an option to speak with a live representative rather on the front end rather than forcing paying customers to listen to your repetitive marketing speel just to get help. It was a horrible experience. .

I was promised a receipt by email. Didn't happen. Then I get a charge for extra day rental. I returned trailer on 3rd day. This is unacceptable. I have put out a lot of money for moving expenses during a time with a death in family. I don't need extra charges that I'm not budgeted for. I will not use this drop off location as a reflection on U Haul. Thank You

I didn't get a contract, because was some problem with U-Haul, telling me that I HAD an outstanding issue with U-Haul. Not True until now. Uhaul must have an issue with me. Couldn't get ahold of a rep, so the lady let take the truck, and told me to make sure it has 7/8 of a tank of gas when I turn it in. Finally get a contract online and it says the truck has 15/16 of a tank. I don't know what the deal is but there are some lying people here. I will pay more from another company if this is what I have to expect when I rent from U-Haul.

I received excellent service. I would highly recommend this location. I will use this location again when the need arises. Thank you Bobby.

Due to traffic delays, I arrived an hour late at my original pick up location. While checking in on-line, I could not get the smaller truck I originally ordered and was given the notice that my rental had expired! I then had to scramble to find a local truck at another facility and had to rent a larger truck and pay more, which I'm not happy about. I also tried calling Uhaul customer service and was on hold for over five minutes; never did speak with a rep. Not the greatest experience.

Great service!

staff very helpful. keep up the good work!

No problems with the drop-off.

Mirrors on the truck were impossible to adjust.

The on-site manager was very nice and helpful.

Great customer experience. Will definitely use again as needed.

Nothing needed

I have dropped off here once before as well. Excellent customer service - highly recommended.

Not a thing!! Owner was a very professional, friendly Texan,,,,,the BEST!!

Spare tire for car haulers

Have rented several times from this location and it has been a pleasure to deal with the owner.

Excellent service

Again, the pick-up and drop-off locations were both very nice and the personnel were very pleasant to deal with. Corporate's double last minute changes cost me extra time and mileage, and was very disappoiunting.

I reserved a 6x12 enclosed trailer for memorial day weekend to help my son move. Checked in online and trailer was waiting for me at the requested time. Owner, Mr Jacks, hooked up the trailer, made sure lights were working, and got my on the road. Top notch service. Thanks!

Friendly fast service. I enjoyed he was upbeat patient and tries to get to know you not just a number

They were closed. We self returned online.

Nothing... amazing customer service Thank you for making my professional move easier

Very strong traveling unit excellent road grip Redline very nice and friend friendly staff I am U-Haul customer long long time

Everything was great

Great customer service

Office was a little hard to find.

Tried to help me out with the fuel situation but could not get any info from UHaul on recorded fuel level at pickup. Again, I ended up filling it when I returned it even though it was only 3/8 full. Cost me over $70 extra but I didn't want the extra fuel charges.

Bobby does an excellent job-friendly, helpful, detail oriented-thank you

Great customer service .

Great people. Very friendly and professional. Would highly recommend.

Nice, Friendly Owner!!

The staff person there was very friendly and helpful. Appreciate his great service.

Bobby was very attentive to my moving needs. Great customer service

Trails End staff were very friendly and helpful. It was a pleasure to visit with Mr. Jacks and his associates.

Proprietor was friendly and helpful. Jacked up the trailer, attached the safety hooks, checked to ensure all lights were working properly. Lastly, he thanked us for the business - a true professional.

When I initially started the process of renting a truck, it was going to be a 15”. Right before it was time for me to pay the guy said “oh man that one is going out tomorrow all I have left is a 20” and it's going to be this much more” when I asked if he would honor the price of the other truck he said no and pretty much asked me to leave. If I had not had to be out of my house that day I would have taken my service elsewhere!

The owner of Trails End, Bobby, is exceptionally kind and helpful. Would recommend to anyone!

Mr. Jacks was a great guy to do business with. will go here again.

Use Trails End Bobby Jack and Violet are great!!

Excellent help in providing a truck for our move.

None

Superb service. Thank you, Bobby and crew! Much looking forward to renting from you again!

Bobby was great with communication and getting vehicle checked in.

Excellent service. Equipment was clean and ready and Bobby as always exceeded our expectations. Plus a great place to store your items or vehicle, whether outdoors or climate controlled. Thank you, Trails End!

Received attention right away and completed check in efficiently

This location was the best I've ever used with uhaul.

Service was prompt and professional. Detailed instructions on safety and usage. Will Definitely use again and recommend.

Great service. Coukd not ask for more!

I drove 300 miles to help a friend move. I was told I could pick up the truck at 8:00AM at True Master U-Haul. Therefore, I arranged to hire helpers from a U-Haul affiliate to start work at 10:00AM. The evening before I was told that my location would not be open but I could pick up a truck from Trails End at 9:00AM. I accepted because that still gave me some time before my helpers arrived. When I arrived at Trails End at the agreed time the truck was not there. It turns out the truck had been returned to the wrong location. After over an hour the proprietor of Trails End managed to retrieve the truck. This of course made me late and I ended up paying the workers for,time they spent waiting for me to bring the truck. I would say your company sorely needs some help with communications. Overall a very irritating situation. I will commend the gentleman at Trails End for doing everything in his power to resolve the situation.

To UHAUL: it was very inconvenient for me to pick up a truck 8 miles from the location I requested. The reason I requested Another Closet self storage, 3371 Loop 534 is because my storage unit was there! I am unsatisfied with how you chose to handle this. Sincerely, Unhappy Customer

Bobby Jacks, owner is a great guy & I'd do business with him anytime!!

Bobby was very pleasant and led me through the process.

All was perfect with our rental. Bobby Jack's was awesome. Would definitely recommend this location to anyone.

Was closed when I dropped the truck off

Did not even need to enter the business. Was met by gentleman who helped us unhook the trailer and checked us in. Great Service.