Le client n'a pas laissé de commentaire.
Stephen B.
Customer Reviews for Trails End Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Bobby Jack is awesome!
Robert D.Bobby, the owner and operator of Trails End, was polite, courteous, and was a delight to work with. I would recommend Trails End for all their moving needs.
LARRY PAUL L.THE best U-Haul location in Kerrville/Ingram. Fast, courteous and super-efficient. Ask for Bobby by name and if you need storage space, he has that too. 5-stars all around!
wendy C.Very fast and efficient. Agent was first rate. Couldn't have been any easier.
Joe J.Everything was great!! There is nothing to be improved...
STEFANIE E.Bobby provided the best service possible!!
George B.The man was rude. Did not act professional.
Lynda M.Great Customer Service
Daniel V.He had two trailers. But one wasn't listed so he couldn't rent it. Computers were down, so it took awhile to get it done. Didn't really appreciate the political message at the counter. But he was knowledgeable and helpful.
Niel P.I was pleased with everything...everything was great. Thank you very much!!
dovie M.The drop off location was not on my account. The online log in failed to recognize my account number requiring me to call in. I was on the phone well over 30 minutes just to get the drop off location address. The worst part about it is your menu. You need to have an option to speak with a live representative rather on the front end rather than forcing paying customers to listen to your repetitive marketing speel just to get help. It was a horrible experience. .
SAMUEL Z.I was promised a receipt by email. Didn't happen. Then I get a charge for extra day rental. I returned trailer on 3rd day. This is unacceptable. I have put out a lot of money for moving expenses during a time with a death in family. I don't need extra charges that I'm not budgeted for. I will not use this drop off location as a reflection on U Haul. Thank You
Kevin F.I didn't get a contract, because was some problem with U-Haul, telling me that I HAD an outstanding issue with U-Haul. Not True until now. Uhaul must have an issue with me. Couldn't get ahold of a rep, so the lady let take the truck, and told me to make sure it has 7/8 of a tank of gas when I turn it in. Finally get a contract online and it says the truck has 15/16 of a tank. I don't know what the deal is but there are some lying people here. I will pay more from another company if this is what I have to expect when I rent from U-Haul.
Phillip M.I received excellent service. I would highly recommend this location. I will use this location again when the need arises. Thank you Bobby.
michael L.Due to traffic delays, I arrived an hour late at my original pick up location. While checking in on-line, I could not get the smaller truck I originally ordered and was given the notice that my rental had expired! I then had to scramble to find a local truck at another facility and had to rent a larger truck and pay more, which I'm not happy about. I also tried calling Uhaul customer service and was on hold for over five minutes; never did speak with a rep. Not the greatest experience.
Dale H.Great service!
mike Z.staff very helpful. keep up the good work!
CHARLES L.No problems with the drop-off.
David L.Mirrors on the truck were impossible to adjust.
CHRISTINE T.The on-site manager was very nice and helpful.
Kyle C.Great customer experience. Will definitely use again as needed.
STEPHEN M.Nothing needed
james R.I have dropped off here once before as well. Excellent customer service - highly recommended.
Tacy H.Not a thing!! Owner was a very professional, friendly Texan,,,,,the BEST!!
TONY J.Spare tire for car haulers
andrew M.Have rented several times from this location and it has been a pleasure to deal with the owner.
pete M.Excellent service
debra K.Again, the pick-up and drop-off locations were both very nice and the personnel were very pleasant to deal with. Corporate's double last minute changes cost me extra time and mileage, and was very disappoiunting.
John R.I reserved a 6x12 enclosed trailer for memorial day weekend to help my son move. Checked in online and trailer was waiting for me at the requested time. Owner, Mr Jacks, hooked up the trailer, made sure lights were working, and got my on the road. Top notch service. Thanks!
Brian M.Friendly fast service. I enjoyed he was upbeat patient and tries to get to know you not just a number
Linda O.They were closed. We self returned online.
JIMMY F.Nothing... amazing customer service Thank you for making my professional move easier
Leonicio T.Very strong traveling unit excellent road grip Redline very nice and friend friendly staff I am U-Haul customer long long time
Zahid K.Everything was great
stephanie M.Excellent service à la clientèle
Rick G.Office was a little hard to find.
John B.Tried to help me out with the fuel situation but could not get any info from UHaul on recorded fuel level at pickup. Again, I ended up filling it when I returned it even though it was only 3/8 full. Cost me over 70 $extra but I didn't want the extra fuel charges.
scott L.Bobby does an excellent job-friendly, helpful, detail oriented-thank you
David S.Great customer service .
Owen B.Great people. Very friendly and professional. Would highly recommend.
Donny H.Nice, Friendly Owner!!
Rex H.The staff person there was very friendly and helpful. Appreciate his great service.
Blane R.Bobby was very attentive to my moving needs. Excellent service à la clientèle
Louis H.Trails End staff were very friendly and helpful. It was a pleasure to visit with Mr. Jacks and his associates.
Teresa D.Proprietor was friendly and helpful. Jacked up the trailer, attached the safety hooks, checked to ensure all lights were working properly. Lastly, he thanked us for the business - a true professional.
Michael T.When I initially started the process of renting a truck, it was going to be a 15â€. Right before it was time for me to pay the guy said “oh man that one is going out tomorrow all I have left is a 20†and it's going to be this much more†when I asked if he would honor the price of the other truck he said no and pretty much asked me to leave. If I had not had to be out of my house that day I would have taken my service elsewhere!
linda U.The owner of Trails End, Bobby, is exceptionally kind and helpful. Would recommend to anyone!
Wendee L.Mr. Jacks was a great guy to do business with. will go here again.
JIM B.Use Trails End Bobby Jack and Violet are great!!
sherie M.