Le client n'a pas laissé de commentaire.
VeRonica B.
Customer Reviews for Trails End Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Billy Jacks super efficient Need the Dolly on return to get the RV off trailer
ODUS F.We turned in the truck with the U-Haul app on our cell phone without any issues. Uploaded all info requested including pics of the odometer and fuel level (above what we had when rented).
Harlon P.Very friendly service and super clean van. Merci.
Leela G.This place is awesome, the owner is the best! He really takes care of his customers. Thanks!!
Timothy B.My return via the U-Haul app did not work. I left the truck and put the keys in the drop box as it was after store hours. When I called in the morning, the attendant was extremely helpful and got my return straightened out. He said the return process on the app fails "all the time". U-Haul fix your app!!!!! The failure of the return process is enough to make me go elsewhere next time.
Michael S.Very friendly, helpful.
James R.Excellent service every time at Trails End Storage!
Alli M.Everything went smoothly just had a little difficulty trying to take a picture of the speedometer and the mileage because the photo wouldn't load.. took me about 20 min in the cold at 1030 at night then finally it went through.. would recommend to anybody..
Johnny G.Great customer service , we be back when needed.
SONIA C.No improvements! Bobby at Trails End Storage in Kerrville was amazing to work with! He met us on a day he was closed and gave us an amazing deal and explained everything to us. Thank you for the great customer service!
DAN G.Owner was very friendly and personable.
RUDOLPH R.Even though the place had closed for the day, Bobby took the time to check me in and was VERY helpful and friendly.
PAUL L.Have the equipment ready to be picked up on time
GARY C.Easy to deal with. Pleasant attitude and made drop off easy.
gary J.I rented the van and was impressed with how well it was kitted out. It worked great.
BRADLEY F.The app was not working had to wait on hold just to drop off in the hot son. . Just to say the app did not work.
Dianna A.Thanks for having my truck ready when I needed.
JUAN A.Got a call from the attendant at this location to make sure I was good and familiar with the area and if I needed help to reach out! Made me feel good and secure. We'll done!
JESUS B.No improvement needed.
LINDA S.Awesome! Great vehicle, great place. The owner Bobby Jacks gave us great service!
ANTHONY R.Great Place to go if you need moving equipment.
DAYNA A.Nothing. The check in process was good.
ANDRE A.Easy drop off.
William K.Most helpful staff with true service
WILLIAM M.Very friendly and efficient! Made me feel valued as a customer, something that is getting rare these days.Bobby gave the process a personal touch and really made an effort to connect with our needs. I would absolutely recommend his location to anyone, especially my friends!
JERRY J.Bobby Jack is awesome!
Robert D.Bobby, the owner and operator of Trails End, was polite, courteous, and was a delight to work with. I would recommend Trails End for all their moving needs.
LARRY PAUL L.THE best U-Haul location in Kerrville/Ingram. Fast, courteous and super-efficient. Ask for Bobby by name and if you need storage space, he has that too. 5-stars all around!
wendy C.Very fast and efficient. Agent was first rate. Couldn't have been any easier.
Joe J.Everything was great!! There is nothing to be improved...
STEFANIE E.Bobby provided the best service possible!!
George B.The man was rude. Did not act professional.
Lynda M.Great Customer Service
Daniel V.He had two trailers. But one wasn't listed so he couldn't rent it. Computers were down, so it took awhile to get it done. Didn't really appreciate the political message at the counter. But he was knowledgeable and helpful.
Niel P.I was pleased with everything...everything was great. Thank you very much!!
dovie M.The drop off location was not on my account. The online log in failed to recognize my account number requiring me to call in. I was on the phone well over 30 minutes just to get the drop off location address. The worst part about it is your menu. You need to have an option to speak with a live representative rather on the front end rather than forcing paying customers to listen to your repetitive marketing speel just to get help. It was a horrible experience. .
SAMUEL Z.I was promised a receipt by email. Didn't happen. Then I get a charge for extra day rental. I returned trailer on 3rd day. This is unacceptable. I have put out a lot of money for moving expenses during a time with a death in family. I don't need extra charges that I'm not budgeted for. I will not use this drop off location as a reflection on U Haul. Thank You
Kevin F.I didn't get a contract, because was some problem with U-Haul, telling me that I HAD an outstanding issue with U-Haul. Not True until now. Uhaul must have an issue with me. Couldn't get ahold of a rep, so the lady let take the truck, and told me to make sure it has 7/8 of a tank of gas when I turn it in. Finally get a contract online and it says the truck has 15/16 of a tank. I don't know what the deal is but there are some lying people here. I will pay more from another company if this is what I have to expect when I rent from U-Haul.
Phillip M.I received excellent service. I would highly recommend this location. I will use this location again when the need arises. Thank you Bobby.
michael L.Due to traffic delays, I arrived an hour late at my original pick up location. While checking in on-line, I could not get the smaller truck I originally ordered and was given the notice that my rental had expired! I then had to scramble to find a local truck at another facility and had to rent a larger truck and pay more, which I'm not happy about. I also tried calling Uhaul customer service and was on hold for over five minutes; never did speak with a rep. Not the greatest experience.
Dale H.Great service!
mike Z.staff very helpful. keep up the good work!
CHARLES L.No problems with the drop-off.
David L.Mirrors on the truck were impossible to adjust.
CHRISTINE T.The on-site manager was very nice and helpful.
Kyle C.Great customer experience. Will definitely use again as needed.
STEPHEN M.Nothing needed
james R.I have dropped off here once before as well. Excellent customer service - highly recommended.
Tacy H.Not a thing!! Owner was a very professional, friendly Texan,,,,,the BEST!!
TONY J.